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    Hertz Rent A Car

    2.1 (99 reviews)
    Closed Closed
    Updated 3 weeks ago

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    Very unprofessional

    Very bad experiance. I made a reservation at 5pm and they closed at 5 pm how does that make any sense. The customer service phone number just says that its their decision to do that. Didnt end up grtting a car. spent $60 on uber the price to have a car the whole day. They did not give me any type of compensation whatsoever. Very unprofessional company. Lady inside would not even talk to me

    Maria C.

    They also gave us a truck that was dirty this why I told my husband to take back. I'm not going to allow anyone to treat us like we are last . Pam and jasmine did not help us and this place is pretty bad. THEY GAVE us DIRTY CARS SECOND TIME .

    Make a reservation only and you will end up paying $100 more or they will tell you sorry

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    27 days ago

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    10 months ago

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    3 years ago

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    1 year ago

    Not worth your time, effort, nor patience. Will also charge if small amounts of dust is left on vehicle. NOT WORTH IT!

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    2 years ago

    Customer service poor. Woman who answers phone is rude. Felt like just a number. They don't care about your business.

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    3 years ago

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    2 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    9 years ago

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    Page 1 of 3

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    Alma is the one who helped me get my rental and she was the best.

    Mentioned in 2 reviews

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    Avis

    Avis

    2.3(3 reviews)
    3.0 mi

    If I could give zero stars I would. First you make an appointment and finalize everything. Upon…read morearrival the address given to you and online isn't the correct address, it'll take you to Walmart. So I can the number that was given to me and it takes me to a call center that is no help in finding the location. So if you need help finding the place they can't even connect you to the actual rental spot. Then they take money out of your card ask for your info and then decline you!! There's a credit check. My car is currently getting fixed so it was important to get the best rate. I took a uber that cost $55 total to get to this specific location for the price I locked in. Why didn't they check if I was qualified before arriving. I wasted my time and money. If you want to rent a car I suggest to look at enterprise, at least they won't give you false hope or waste money getting there.

    Almost a week later Im still waiting for my money back. I was double charged. I was put in a small…read morerental when I pre-paid for full. i also spent an hour with customer service over the phone cause the manager won't call you to resolve it. I'm sure he can fix it but the agent told he can't. I also told them I prepaid for the rental when they charged me at pick up and i was told it'll fall off when I return car. She also told me if I dispute it with my bank they won't rent to me anymore. Okay, I guess I won't rent at this location. Too inconvenience for me.

    Gateway Automotive - All original 70 chevelle with a 396 big block and 4 speed,getting the works for tune up

    Gateway Automotive

    4.7(118 reviews)
    3.7 mi

    OCTOBER 19, 2025 UPDATE After all of my phone calls to him…read morefor car advice and no matter how annoying I can be, Frank has never once lost his patience with me. Frank holds high standards of service, knowledge and hard work and he insists on the same for his employees. His prices are fair, he's honest and his education is extremely impressive. After I totaled my car frank helped me choose one without hesitation (probably because I kept bringing my choices to him only to have him say NO YO ). After more than a decade of trusting my car and safety with Gateway and thanks to Franks help ... I finally purchased a new car and it Looks like I'll be a loyal customer forEVER The shop is open Mon thru Fri and his prices remain very fair. END UPDATE For years I have been able to rely on and trust the staff of Gateway Automotive. Today when my car died outside of the library I called the shop and Ryan assured me that if I towed it over they would take care of it so I did. I was immediately greeted by the staff and Ryan went straight to work. The problem was diagnosed and repaired in less than 2 hours. He was direct, accurate and incredibly helpful. I am grateful for his hard work. The entire staff is friendly, knowledgeable and professional. I ALWAYS recommend this shop for the fact that they've never been wrong and have always been honest. Many times I've sent my friends to Gateway for second opinions and nearly every time their diagnosis was on point and way more affordable. It's hard to find an honest mechanic in this town... Gateway fills that need

    I have a lot of empathy for the young guys working at this facility. Unfortunately, I was there…read moreuntil 6 PM because somebody quit and my car was pushed to the end of the line even though I arrived at 7:45 AM. Why is the owner not supervising these young technicians? They have very little experience and should be supervised by experienced in licensed mechanics. When I picked up my vehicle, the alignment seemed way off. I'm not sure if it has anything to do with the work they performed, but they certainly took the two front rims and tires off the vehicle. All I can tell you is my steering wheel was jiggly back & forth driving over 60mph. As a result, I have to take my suv to a tire shop for a wheel alignment. Another $100 bucks.

    Photos
    Gateway Automotive
    Gateway Automotive - Owner frank with one of the best tech's around Kenny!

    Owner frank with one of the best tech's around Kenny!

    Gateway Automotive - SS Chevelle

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    SS Chevelle

    Hertz Rent A Car - carrental - Updated May 2026

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