Set up thru our insurance. Upon arrival,…read more employee had everything set up. A couple of papers to initial. Car was very clean. Very easy process. Employees were very courteous and professional. Answered all our questions. Highly recommended.

Small rental place, you definitely have to plan ahead for booking big cars SUV, Vans, etc.... Every…read moretime I am here always a wait to pick up, but one thing keeps me coming there customer services all staff super nice.

Was visiting from out of town and during my visit my car was involved in a hit and run accident and…read moremy car was totaled so I had to get a rental car through my insurance at Hertz and I've had terrible experiences with Hertz before especially the Oakland location which is my home location so I wasn't looking forward to going there but to my surprise this location was such a different experience. The customer service was top tier all of the ladies that were in the office during my visit and were very welcoming and so sweet. Alma is the one who helped me get my rental and she was the best. I had to come and give her a raving review for her professionalism and great customer service :) thank you for making my visit a great experience I won't forget it!

This is the worst Hertz/car rental place. I've rented here before and it was a horrible experience,…read morethe car was filthy and they didn't have a car available so I had to wait 2 hours for someone to drive it up from Fresno. They say they clean their cars but they actually just tidy up their driver side - not fully clean it or even look for trash. I rented again thinking maybe it was a fluke but the 2nd time I didn't even get a car! Showed up and they processed it to then tell me they are still waiting for the car to get released. Why wasn't this done before I have no clue. It was probably because the girl was making personal calls while at work and while helping a customer. I ended up leaving since it had been an hour and there was still no timeline on the car getting released, so I had to call into hertz to cancel and book through enterprise. Trust me, pay the extra $20-50 and go somewhere else. The savings isn't worth the customer service here. 0 stars.

No shuttle bus. No way to contact them since it seems they forwarded their phones to the nationwide…read morelocation. What the heck are they doing? This is the worst Avis location ever.

Modesto-I am SO PLEASED that I stopped by this Avis store. I was on my way to the Fresno airport to…read morereturn my rental car. I really did not want to make the 4 hour round trip and wondered if they would take it back at the Modesto shop, instead. Not only did he let me return the car, he gave me no hassle whatsoever about turning it in here, instead of Fresno. No huge fees (like I expected to get) either. Thank YOU Avis! Appreciate you guys taking that stressful 4 hours of driving, off of my to do list!

This is a weird one because drop off was great but pick up was odd. I only rent Avis and if the…read morepick up was my first impression, I would probably never come back. I've rented from Avis multiple times a year so when the front desk person was pushy about me getting insurance even though I told them that I have to decline their cdw because of my credit card (they provide me with primary coverage), she wouldn't take that answer. I provided my card's policy and my personal insurance as proof that I will be covered liability-wise but she was at the point of not allowing me to rent the vehicle. So weird. And she never gave me a rental agreement copy. But dropping off was great. The shuttle drivers expecting tips or they give you attitude is a bit weird.

At SFO waited four hours for a car did not even come close to getting the level status of a car. I…read moreordered very disappointed no way out never again.!!!!!! The staff was very unaccommodating/very overwhelmed/very understaffed very accommodating. He's literally had no cars that's why everyone was upset and was kept waiting for so long worst experience in life.!!!!! ruined our trip!!!!

Booked via Priceline for 6:00pm in LGA. Got a Dollar car so waited for the shuttle almost an hour…read morejust to discover they close at 6:00 so the shuttle was not operating nor was the office...So why did Priceline link me with Dollar car at 6:00pm stated reservation time?! Fortunately Hertz came to the rescue and a very friendly staff got us a car but it was 8:00pm by then.

We 've rented from Dollar before and we were able to use the skip the line app. At the Phoenix…read morelocation the app was not working and the line was an hour wait. Staff was slow, rude, and seemingly didn't care about the wait or customer service. I can't believe there wasn't a better way to handle the situation.

I love this place, I remodeled a home, and they had everything i needed. I rented a stump grinder,…read moreI was told I would be charged a single day because I picked it up Friday evening. I used the bergeebers out of that thing, they had to charge one extra day...They seriously could have charged me 3 days. The equipment is great, the people are very friendly and knowledgeable.

Great service and the prices are way better than other rental companies.read more

Budjet in name only at $300 for a 3 day rental. I compared that to using a urber service and could…read morehave saved $75 and that helps support the driver not some dumb ass corporation.

This place is ok but can be one of those hit and miss places. Guess it all depends on who is…read moreworking and what kind of mood they are in. Have had some good experiences and some bad ones. Problem is the good ones are just 3 star and the bad ones are -3 stars. Ordered a big 24 foot truck. Was told no problem and would be here in 2 days. 2 days later was told that they couldnt find one for me but they had one a size smaller. Sorry noworkie. Had better luck with a car.

The associate, Ana was friendly. Enterprise had an associate pick me up & ultimately took me home…read more Those were the positive aspects of my experience. It was all downhill from there! I made a few phone calls in the early morning to get a rental car. The first person I spoke with stated that I would be picked up at 9:30am. They have a 2 hour min window she informed me. When the call was disconnected, I called back immediately. I tried to reach the office directly, with no success, they kept putting my call on hold without saying anything. So I called the call center back and the second employee said 10am!! I made the reservation and tried reaching the office several more times. Finally, I got ahold of Ana who said they would come and pick me up in 30-45 minutes. Awesome! So, I waited...and waited until about 10, which was the original quoted time. Still no one had showed up. "They were dropping off another customer". It was now 10:18 am and no sign of anyone, and no one called me. I called again and Ana said she would send someone else. I asked the driver if the first person got lost. It was mostly a joke because they aren't too far from where I had them pick me up. The driver told me they were short staffed. My major complaint is that the deposit is $300.00!! Not one person (out of the numerous times I called) told me the amount of the deposit. I feel it is very sneaky to withhold this information until I was sitting inside the vehicle. The deposit was more than the cost of the rental. "In case you don't bring the vehicle back or damage the vehicle". I'm pretty sure if those things happened I would be charged a lot more through my insurance. Anyway, on the way home, the driver was texting about 1/2 the time, while driving. That was concerning as well.

After a horrible experience in turlock with Corissa we came here to Modesto and had a great…read moreencounter with the msnager Samantha. She put is in a car at the very last minute and accommodated our needs with a smile and even a great discount because of our experience in Turlock! Taking care of a customer is very important at any level and at any establishment. Thank you Ssmantha! You Rock!

If you can not remember what customer service feels like.......rent a car from this location and…read morethey will remind you how great it can be! I called the 800 number yesterday to reserve a car. I was really having a horrible day as my husband's car is going to be stuck at the dealer for 30 days due to a parts shortage. You can only imagine how frustrated and upset I was. The telephone agent let me know there was a car available at this location. I walked to Enterprise (since I had no car) and was met by Peter. What a great smile and calm demeanor he had. There was a small hiccup with my reservation, but within minutes Peter solved the problem and was able to get me in my rental. He walked me around the car to make sure the exterior was in good shape and even walked me through some of the interior features so I knew how to use everything. There was even an individually wrapped Clorox wipe placed in the car so you can wipe down the steering wheel to feel safe and clean. I appreciated that. He made sure I knew where the gas level was at and that I felt comfortable before I drove off. The rental process is paperless and extremely fast with their tablet. You just need to present your Drivers License and Credit Card. In my frantic afternoon, I forgot to grab my insurance card. He asked to call them back the next morning to provide them my policy number. During the entire process, Peter was amazing. He had a great attitude, wonderful personality, he was patient, kind and understanding. He turned my horrible afternoon around. I can not thank you enough Peter. The next morning I called in to give them my insurance policy info. Brianna (I hope I spelled that correctly) answered the phone. She proved that this store offers great customer service. She was smiling, patient, spoke clearly and made it easy. Thank you to the staff at this location, I really appreciate your empathy, understanding and patience.

Luckily I'm not on a time crunch but if I was.. it took about 30 mins from my reservation to be…read more"checked in" and then currently still waiting to even get my car which I had a reservation time of 12pm. I understand being short staffed when people call out but maybe this review will let management know they need a backup plan or realize they are short staffed. Finally got help after another 30 mins so an hour total wait after my reservation time. The staff were gracious and kind but they need to figure something out. Next will be the review about the car. I received the car with an empty tank. That was my first time ever.. it's usually with some gas at least. So now I need to go and fill up. Once again luckily I'm not on a time crunch but if I was, that would be a very big set back. Also I usually add a car seat with my rental but they didn't have any and advised me to go to another location