I needed a rental car because of a recent T-bone car accident. Luckily I wasn't at fault so their…read moreinsurance paid for my rental but they didn't want to pay for the insurance coverage; but Shawn was so helpful he was on the phone for over an hour with them trying to get them to cover my entire rental , which they eventually did! I'm so grateful for him. He was so accommodating and answered all my questions. I also had to get a ride over there and they picked me up , Andres was a great driver and very friendly. Overall great experience.

This place is a fucking joke! Made reservations online arrived at scheduled time and walked into a…read more30- minute wait. Nothing like going to an airport. Fuck Enterprise Mod

Was visiting from out of town and during my visit my car was involved in a hit and run accident and…read moremy car was totaled so I had to get a rental car through my insurance at Hertz and I've had terrible experiences with Hertz before especially the Oakland location which is my home location so I wasn't looking forward to going there but to my surprise this location was such a different experience. The customer service was top tier all of the ladies that were in the office during my visit and were very welcoming and so sweet. Alma is the one who helped me get my rental and she was the best. I had to come and give her a raving review for her professionalism and great customer service :) thank you for making my visit a great experience I won't forget it!

Man oh man, this place is an absolute wreck! It has the…read morefeeling, as if you're working a telemarketing job, and you would just sit at a bare table in a bare room! There were two girls, and I understand they were short staffed, so it's not THEIR fault, they did the best they could! I didn't get picked up like I was told and the body shop nicely drove me there, when it wasn't their job. Every person had to wait at least 30-40 minutes for a car and then the person took another 15-20 minutes to wash it. It did not go well for the people who had a bit of a time frame and expected a car pretty quickly. I was told I'd have a car that didn't actually exist when it was my turn. I've dealt with Enterprise many times and was hoping Hertz would be great as well. It really is unfortunate. The corporation needs to gets it business together so these employees aren't yelled at for what isn't their fault!

I flew to California last minute for a family emergency. I rented my car at the San Francisco…read moreairport. The staff member told me that if I returned the car to a different location, it would cost $50. Due to the family emergency, I needed to change my return date and return it to the Modesto office. I went on Saturday to change the return date. IIn the parking lot, I was juggling a sleeping baby in a car seat and another child. A staff member came out of the office and offered to help me. After I explained my problem, the staff member entered my information on the computer, the return change fee was $500. She told me to talk to the owner Fernando when I returned the car the next week. Fernando was amazing. He was friendly and courteous. He waived the $500 change fee (which was more than the total rental amount) and found some other discounts so that my final total was less than the original amount when I rented the car. I will definitely use the Modesto Avis location again!

No shuttle bus. No way to contact them since it seems they forwarded their phones to the nationwide…read morelocation. What the heck are they doing? This is the worst Avis location ever.

This is a weird one because drop off was great but pick up was odd. I only rent Avis and if the…read morepick up was my first impression, I would probably never come back. I've rented from Avis multiple times a year so when the front desk person was pushy about me getting insurance even though I told them that I have to decline their cdw because of my credit card (they provide me with primary coverage), she wouldn't take that answer. I provided my card's policy and my personal insurance as proof that I will be covered liability-wise but she was at the point of not allowing me to rent the vehicle. So weird. And she never gave me a rental agreement copy. But dropping off was great. The shuttle drivers expecting tips or they give you attitude is a bit weird.

At SFO waited four hours for a car did not even come close to getting the level status of a car. I…read moreordered very disappointed no way out never again.!!!!!! The staff was very unaccommodating/very overwhelmed/very understaffed very accommodating. He's literally had no cars that's why everyone was upset and was kept waiting for so long worst experience in life.!!!!! ruined our trip!!!!

Brandon and Michael were amazing, they were wonderfully helpful and even stayed after close to make…read moresure I got my rental!!! This is my second time renting from this dollar location and it has been a great experience!

Booked via Priceline for 6:00pm in LGA. Got a Dollar car so waited for the shuttle almost an hour…read morejust to discover they close at 6:00 so the shuttle was not operating nor was the office...So why did Priceline link me with Dollar car at 6:00pm stated reservation time?! Fortunately Hertz came to the rescue and a very friendly staff got us a car but it was 8:00pm by then.

I love this place, I remodeled a home, and they had everything i needed. I rented a stump grinder,…read moreI was told I would be charged a single day because I picked it up Friday evening. I used the bergeebers out of that thing, they had to charge one extra day...They seriously could have charged me 3 days. The equipment is great, the people are very friendly and knowledgeable.

Great service and the prices are way better than other rental companies.read more

Budjet in name only at $300 for a 3 day rental. I compared that to using a urber service and could…read morehave saved $75 and that helps support the driver not some dumb ass corporation.

This place is ok but can be one of those hit and miss places. Guess it all depends on who is…read moreworking and what kind of mood they are in. Have had some good experiences and some bad ones. Problem is the good ones are just 3 star and the bad ones are -3 stars. Ordered a big 24 foot truck. Was told no problem and would be here in 2 days. 2 days later was told that they couldnt find one for me but they had one a size smaller. Sorry noworkie. Had better luck with a car.

Omg! The most awesome quick service perfect to the T. Walked in n out within 5 minutes to get a…read morerental - same excellent service while picking n dropping the rental. Super awesome staff, top notch cars n customer service. Thankyou guys, wish I could give 10 stars instead of 5.

I flew from Incheon South Korea to Columbia, SC. Arriving at the airport at 11:30PM, I made it down…read moreto the counter around 11:50 to find no one present but a sign saying go directly to the garage. I went outside and again no one present. I went back inside to find an airport agent who said "yeah they leave early". Now after 20 hours of traveling I'm stuck at an airport trying to get an uber at elevated rates after midnight. The fact these companies accept reservations and don't wait for the last plane to disembark is by far the worst customer service I've seen. On top of it, you call the corporate/1-800 number and they are closed as well. Avoid Enterprise/National at CAE airport at all costs....you'll end up stranded.

I had a great experience with Enterprise Manteca. Had a collision case and they helped me out so…read morewell during a difficult time. They picked me up from the auto body shop and took me to their location for my rental and it took only 5 minutes to get me on the road with a Subaru, which I named Mathilda. Spent 3 weeks with that car and it's such a nice and reliable car! With unlimited miles, I had a great time taking it out to places I've never been to. While returning it, the staff was wonderful and professional. Thanks Jay for giving me a ride back to the shop to pick up my car. Thanks Enterprise for the great experience!

They called me a day before to suggest I show up 30 minutes early. I do, and I'm waiting over an…read morehour for my car. This is affecting my family trip. They don't even mention a discount for our troubles.