If you can not remember what customer service feels like.......rent a car from this location and they will remind you how great it can be! I called the 800 number yesterday to reserve a car. I was really having a horrible day as my husband's car is going to be stuck at the dealer for 30 days due to a parts shortage. You can only imagine how frustrated and upset I was. The telephone agent let me know there was a car available at this location. I walked to Enterprise (since I had no car) and was met by Peter. What a great smile and calm demeanor he had. There was a small hiccup with my reservation, but within minutes Peter solved the problem and was able to get me in my rental. He walked me around the car to make sure the exterior was in good shape and even walked me through some of the interior features so I knew how to use everything. There was even an individually wrapped Clorox wipe placed in the car so you can wipe down the steering wheel to feel safe and clean. I appreciated that. He made sure I knew where the gas level was at and that I felt comfortable before I drove off. The rental process is paperless and extremely fast with their tablet. You just need to present your Drivers License and Credit Card. In my frantic afternoon, I forgot to grab my insurance card. He asked to call them back the next morning to provide them my policy number. During the entire process, Peter was amazing. He had a great attitude, wonderful personality, he was patient, kind and understanding. He turned my horrible afternoon around. I can not thank you enough Peter. The next morning I called in to give them my insurance policy info. Brianna (I hope I spelled that correctly) answered the phone. She proved that this store offers great customer service. She was smiling, patient, spoke clearly and made it easy. Thank you to the staff at this location, I really appreciate your empathy, understanding and patience. read more

Bad service, not very helpful or knowledgeable about own services. Give wrong information.

I had a great experience with Enterprise Manteca. Had a collision case and they helped me out so well during a difficult time. They picked me up from the auto body shop and took me to their location for my rental and it took only 5 minutes to get me on the road with a Subaru, which I named Mathilda. Spent 3 weeks with that car and it's such a nice and reliable car! With unlimited miles, I had a great time taking it out to places I've never been to. While returning it, the staff was wonderful and professional. Thanks Jay for giving me a ride back to the shop to pick up my car. Thanks Enterprise for the great experience! read more

My wife reserved a car a week ago for a trip we are taking today. We showed up at our pick up time just to be told "sorry we don't have any cars right now..." and that we should try the Tracy location because they have a big selection of vehicles. I asked if she can call to check if they have what we need and she said it would be better if we called because we are customers. While we're outside trying to get on the phone with the Tracy location. I went back inside to ask if they had anything else. The same gal was telling another customer that they don't have anything for them either. I'm not coming back to this location. So unprofessional and no communication. read more

They called me a day before to suggest I show up 30 minutes early. I do, and I'm waiting over an hour for my car. This is affecting my family trip. They don't even mention a discount for our troubles. read more

Very small rental office, always out of cars even when reserved far in advance. Make sure to get there when they open and be prepared to be there for a long time to get help and process your rental. Everyone working there is doing there best and is apologetic and kind. read more

The couple of times I've dealt with this location, I've had really poor customer service. They allegedly never have cars available even when the website says it is in fact available. They once told me I was not allowed to use my corporate account because it was not for "leisure". I showed them my contract and they recanted and said it was because of people that lie that they said that to me. Sort of reminded me of the cops who treat people guilty until proven innocent. I avoid this location whenever possible. read more

This location has always been good as far as the service, but don't try to call them as they don't answer the phone. They will ignore it and when I was there I asked why they didn't answer they said they were understaffed. I believe it's the way it is managed though. The staff is friendly, we rented two vans and they were very busy there but we were taken care of pretty well. We had an adjustment that took 3 days to get corrected on our invoice. We will be back though. read more

Enterprise Rent-A-Car - Car Rental Near Me - Manteca, California

This enterprise sucks. They do not honor everyone's reservation. I booked for one week to get to and from work. My reservation was at 10:30. It's now 12:30 and I'm still waiting on a vehicle. I came a little before 10 and was sent back home and told to come at 10:30. Came at 10:30 and was told to go back home and we'll call you when the car is ready. 12:22 I call for an update and I'm being told to go to Stockton but I live in Manteca with no car. BS. read more

I had the most horrible customer experience over the phone with Peter yesterday. He was rude and very unprofessional. When I asked for an EV car availability, Peter mentioned that there was no availability in Manteca. I asked if he can check the locations nearby and Peter answered "nope, no cars. Nope!" And said there is a long line of customers waiting. I need to go. I told Peter that he's very rude and I need to speak to his manager. He said" I'm the only one here and I am the manager. I'm going to hang up now!" read more

doesn't matter how far ahead you book a reservation for a car they don't have one for you. Your time has no value to these people. GO TO HERTZ. read more

Just made reservations to pick up a Chevy Malibu. Got my confirmation and price. On my way to pick up, then 7 minutes later they called and canceled. They said there computer wasn't working... NO apology & NO accommodations. DONT RENT FROM ENTERPRISE!!! Went to Hertz after and got a suv at a lower price. The person was very nice and polite. Hertz is the place to go! read more

Enterprise Rent-A-Car - Car Rental Near Me - Manteca, California

Just dropped off my car and there could not give a ride back home I had to get an Uber . If they advertise that they will pick you up and drop you off they should make sure they hire enough people to accommodate that. It is not the customers problem that they don't have enough workers. read more

Thank you to Eric and Bree. I call first thing this morning with the issue with my rent. not only did I get good customer service. But the energy over the phone was amazing. Eric was all in and ready to help me. He relieved a lot of stress. I had to call back and Bree. Picked up the phone. Not only was she full of joy, and was happy to help me. These 2 employees today made my day much easier. I couldn't put into words. I hung up the phone a sense of relief? Knowing that my issue was being resolved by someone who was happy to be at work this morning.Very grateful !! good job enterprise. read more

Reserved 7-passenger van for 8:30AM, 5/13 pickup 30 days in advance. Called outlet Friday prior to confirm importance of 8:30AM pickup. Tried calling/confirming Monday 5/13 morn, nobody answering the phones. Went to pickup and was told van might show up around noon. Unacceptable, canceled and won't are back. read more

Saul Gomez treated us great. easy to rent a car and drop off. We went in and he had our car ready and it was clean. Great job. Should be a Manager there. read more

Booked our reservation via Travelocity when planning a visit to Manteca from Phoenix. We did not see anything that stated we could not use a debit card if we were not local residents. Found ourselves in another state with no means of transportation. Thankfully Hertz does not require a credit card so we were able to reserve a vehicle through hotwire. We just had to pay a 200.00 deposit which we were prepared to do with Enterprise. Hertz also gave us a discount because our insurance is with Statefarm so we saved 10%! Hertz on E Yosemite! Still giving Enterprise 2 stars because they provided a courtesy drop off to a nearby relative's house. read more

The staff here is pretty nice, I had an issue and Peter the manager fixed everything. Thank you.

Rented a car from this location only two problems I had was that I was given a 6 cylinder vehicle in reality I rented a compact vehicle that should have been a 4 cylinder. The vehicle I rented was also missing the windshield wiper assembly so I had no windshield wipers, but the associate that I returned my vehicle to was very accommodating. read more

Customer service is horrible, the gentleman who I didn't even get a name from was extremely rude and short. Didn't even try and help just said no cars available and hung up the phone. read more

Big shout out to Cody and Gabriel at Enterprise in Manteca, CA. Cody is the best at getting us what we need, when we need it. He and Gabriel are quick and efficient. Always having a smile on their face. Thank you all for the help you give. I've never run into a problem there. Keep up the GREAT work read more

Had a reservation for over a month and when we went to pick it up they told us nothing was available now we are looking for vehicles everywhere definitely calling corporate very unprofessional the service is horrible just go on turo read more

It is pointless to make prior reservations for anything if you aren't going to have any vehicle in the class the reservation is for when you come in to pick up the vehicle. The woman behind the counter "upgraded" my reservation and now because they didnt have my reserved vehicle and had to upgrade me I have to provide a additional major credit card, pay stub and a utility bill?! I have NEVER had any issues renting with this company before but this is the first time I had a reservation at this location and WHAT A JOKE! My reservation was set in advance to avoid the bs and ensure the vehicle I reserved was available but apparently that doesn't matter with these lazy thou so holy unprofessional negligent employees. ENTERPRISE HAS LOST MY BUSINESS and I will tell everyone I know not to rent through this company and I have spent THOUSANDS of dollars renting from enterprise for the past several years. You won't get a dime of my money again! read more

Enterprise Rent-A-Car - Car Rental Near Me - Manteca, California

My dad needed a rental and they only had a Camry and he was just stating how he wanted another car because he dosent like that type of vehicle and the employee said that he shoudnt have come in then. My dad even asked if they could just reach out if they got a Chevy or something else while he drove the Camry. I would actually like management to reach out to me because the attitude from the employee was ridiculous. read more

Well, as I had all the negative experiences with Hertz, it's time for me to come to Enterprise. In my opinion, Enterprise usually comes with a higher price comparing to Hertz, but you got what you had paid for. The customer service at this specific location is the best so far. The rep is very friendly and made me feel comfortable talking with him every time. They provided a healthy atmosphere throughout the car renting and returning process. I love the free ride the staff offered and definitely will come back for more. Love it. Gabriel read more

This has been by far the best car rental experience I've ever had. I reserved on line the night prior, and to my surprise, when I arrived, I never even had to sit down to wait. Everything was quick and efficient. They even gave me a free upgrade because what I had reserved had to go to Sacramento for a recall. Shortly after leaving, I received a text message thanking me for my business and assuring me that if I needed anything else to feel free to let them know. Tracy enterprise could learn a lot from this store. read more

This location has shady practices. Rented a car brought it back. After the first initial check with the enterprise worker everything was fine only a small dent. And just to add Ive rent here for over 5 years never had any problems. The day I brought it back the work took the car in the back of the building after waiting for 10 - 15 mins the enterprise work comes back and said there's a dent underneath the car on right side passages door. Well isn't that surprising!! Seems like a case of scrutiny to me! So word of advice do not rent from here if you can or make sure you purchase their insurance because they like to take advantage of there cars being completely damage in areas you won't think to look! As for me they will not get my business again! read more

Good customer service had to get a rental for the re call on my car with Kia and Jose was very professional I've also rented cars from here in the past and everything went well. Thank you read more

Not so pleased with the availability of vehicles this time. I was told that it was due to people having their recalls done and being vacation time. Last time I used them I had an extra CLEAN, nice vehicle and I'm sure it is now due to lack of STAFF also. That is really too bad that the BOSSES don't understand what they really need to provide GREAT CUSTOMER SERVICE. I am not sure to ever recommend this company ever again... Also, the rental vehicle was received in DIRTY condition...More HELP PLEASE! TO MANY CHEIFS!!!! Not enough indians... read more

Reserved car in advance thinking once I go in I'll be out of there within 15-30 minutes max. Ubered to facility, lugging my two suitcases. As I walked in there were 7-10 ppl waiting and not a soul at the counter. Waited for 20 minutes. Called another Uber went home picked up my own car and drove it. Hard pass for next time. read more

First off...If I could give ZERO stars that would be more appropriate. I have a reservation, got there, NO CARS available. Whats the reservation for? I was told we called you yesterday at 8am and you didnt answer so we didnt "reserve" a car, come back tomorrow. Ok, but if I made the reservation at 11am and got your text with the reservation number at 11:16am, how did you know to call me 3 hours before the reservation was booked? Curious. Or, how about when I called you the same day and asked about getting picked up and you failed to mention any of this? Funny thing is my fiance used them 2 months ago and said "dont use them - you will regret it!" But I knew where the place was...my mistake!! I will walk to work, ride a bike, steal a car...whatever! But NEVER EVER rent a car from this joke of a business. I assume its a front for drug running maybe? Something...but not renting cars cause based on the 100 cars there and none available, it just seems fishy...like a stupid kind of fishy. read more

Had to take a star away because of the scare when they called me a day before, and said they didn't have a car for me. I agreed to pick it up later than my reservation time. They gave me a nice car. It was clean and drove nicely. I really appreciate the pick-up/drop off service and this is why I will continue using Enterprise. read more

Enterprise Rent-A-Car - Has options 9/19/16 - Car Rental Near Me - Manteca, California

Zero stars.... Andrea Winters district manager out of modesto office is NOT practicing safe procedures due to covid19...she had me wait in lobby with customers walking in and out... I have chronic lung disease and she was informed before I went there... denied my request for 3 way call and had to wait 30mins because she was busy talking on the phone... I been renting the same car from 1/24 to 7/28 paid over $9000 counting $2100 charge for a diff vehicle for 14days.... money was taken from my debit card as well as my cash payments ...debit card wasnt authorized by me but money taken out same day I paid cash....and she doesnt want to discuss it ???!!! I have receipts n her ledger showing the withdrawls... cody n Robert have good customer skills but their manager andrea is the worst.... read more

I made a reservation under my mom's name. My parents arrived to pick up the car for their trip and the workers working on November 11/19/2022, Saturday at the closing time around 12 pm did not want to honor the reservation total price of $700+ and wanted to charge my parents $2000+!! I made the reservation ~3 months in advance. My father called me super upset and I tried to talk to the worker over the phone but he said that was the price now and we could take it or leave it. He kept saying that they are closing already so he didn't want to explain further or give other options. Extremely rude, unprofessional and took advantage of my elderly parents that don't speak English very well. My parents were about to pay that price!!! I asked them to cancel the reservation but they were left without a car for their trip. I looked other companies and found a car for 1000. I can't believe these workers were trying to scam my parents!!! I wonder how many people they do that to. My parents had a reservation! I wonder how much they cheat walk ins! I guess they work under commission or something. From my part, I will look for a corporate number and denounce them. But please! Beware! read more

Terrible customer service. Lot full of cars but always claim no cars for your reservation. Not sure if the little guy we were dealing with was a manager or not but, he was rude and inconsiderate and flat out should not represent enterprise. Cars are dirty, multiple complaints from customers when we were there. Go to Modesto or Stockton. Stay away from this poor location. One star for being local. read more

Victor made our experience amazing I feel we got the red carpet treatment! An awesome attitude and personality. Answered all our questions and made us feel confident with our purchase read more

Staff was friendly and polite, the car I requested was available but had 1/4 of a tank. I'll return it at the same amount, I just believed the fuel was aways topped off for you leaving one less thing to worry about when you rent a car. Cody was knowledgeable, friendly and explained everything about the car. Location is convenient, close to the freeway with a decent amount of cars to chose from. read more

Great guest service. Was really helpful when I had a scratch on car . He assured me it was ok and that he was grateful for me letting him know. I have to admit the car was low and the driveway had a big curb. Super lucky to have them in Manteca read more

I normally rent from this location and only this location for two reasons: It's down the street from my house, and excellent service. Today they fell short and as a result lost a few stars. I had a reservation for tomorrow, however, my plans changed and I modified it to pick up today. I literally left work early, drove like crazy to make it there by 5pm when they closed. I was greeted with a forced smile and was told they hadn't received my modification. I offered to show the sales girl my confirmation and she said since she didn't receive it, all she had was a compact car. I walked out to check it out and it was too small, which is why I reserved a larger one. I asked about renting any of the other cars on the lot and she responded, "Those are SUVs!" I was a little confused as I know what an SUV is, but okay. I asked about the pricing and any discount due to having to upgrade. She came back to inform me that because I hadn't checked with them to make sure they had the car I reserved when I modified my reservation, I was pretty much out of luck. So it's the tiny red car or nothing. She did let me know I could go to the airport or come back in the morning at the time of my original reservation. I felt this was condescending as I already stated my plans had changed. Even though there were three employees standing there, no one offered any type of customer service. I understand that they can't change the situation, but at least apologize for my inconvenience. I think that because I was keeping them from going home they preferred to just stand and wait for me to leave so I did. Thankfully I found a budget rental that I've used in the past and they were able to accommodate my plans at the last minute. I even got a better price so thanks Enterprise and goodbye. read more

Finally after several issues with this location, I've made the decision to rent with Hertz. But I do thank Alexa and Brian for there great attention to detail and professionalism. This location used to be great but not so anymore. I've been a customer for 15 years and a member for 10, and most of those years as a platinum member. Once rented for almost a year. I've already pre-served three separate rentals with Hertz. My first was yesterday and the service was flawless, in and out fast. read more