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Enterprise Rent-A-Car

3.3 (155 reviews)
Open 7:30 am - 6:00 pm
Updated 1 week ago

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3 years ago

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2 years ago

Thanks Jackie for all effort. Great service, super fast transaction. Strongly recommended!

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3 years ago

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3 years ago

They have gone above and beyond. Great customer service. They have handled my situation with care and have been so understanding

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Thanks for the positive review, Savanah. Take care. – Lisa S

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4 years ago

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4 years ago

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4 years ago

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7 years ago

Andrew assisted me twice (different rentals). Overall a positive experience with him: friendly, professional, efficient, and helpful.

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Review Highlights - Enterprise Rent-A-Car

Had it not been for Knok the manager or lead and THE MAN, AJ, my husband and I would be taking our business else where.

Mentioned in 7 reviews

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Budget Car Rental - If a picture could talk is would say "run"!!!

Budget Car Rental

1.5(34 reviews)
1.6 mi

I rent cars pretty frequently, and sometimes rent locally in order to save gas on a long road trip…read more I generally go with Enterprise because they're nearby and have good weekend rates. However for a 3-day midweek trip to San Diego I saw I could save some money by going with Avis. Big mistake. The manager at the Tracy office seemed to be a nice man, but possibly so accustomed to dealing with dirtbags that his demeanor has evolved to assume every customer is a potential dirtbag. Since most rental agencies as of late seem to strive for stellar customer service, this was a little bit of a shock. I was told that if I left my personal truck on the premises, it would be towed. The explanation had something to do with Avis policy and liability, although I've never heard of such a policy at any other rental agency I've ever used. After having to sign a separate, locally generated document promising to return the car in a clean condition and also receiving a lecture on the subject, I was a little surprised to see that my proffered car already had a well-worn seat, sticky console, and muddy shoe prints on the carpet. After spinning out a couple times accelerating from stops in the rain, I checked the tires and sure enough two were almost completely bald. I carry my own auto insurance for rentals, but I left with a very uneasy feeling that I would have to argue over every pre-existing blemish on the car upon return. I've never had such a feeling with Enterprise. Returning the car turned out to be much smoother than I anticipated, however Avis did tack on two additional small surcharges above and beyond the price that had been quoted me online when I reserved the car. Something about local fees. Overall, the general experience was not worth the $70 I saved, and I will definitely steer clear of Avis in the future.

I rarely rent a car when I travel, but due to the prices of rideshares going up, I opted to rent a…read morecar. At the Sacramento airport you have to take a bus to where the rental car services are located. The line was at least 40 people deep, and it was raining outside, which wasn't fun. When we got dropped off, I got in line for the Budget rental car line. While in line they had a QR code that stated scan here for faster checkout. I scanned, added my information and at the bottom of the confirmation screen it stated to go to their "express" location. I went there, stood in line, and then was told that I had to go back inside. So that was frustrating. I got back in line inside, and waited another 15-20 minutes to be helped. Budget had by far the longest line and wait time. Once I was helped, I was given a ticket and told to go outside and give my ticket to the woman at the tent outside. Once at the tent, there were roughly 3 people ahead of me, I gave my ticket to the woman. From start to the finish once I arrived from the bus to car rental office to actually getting my car it was roughly 2 hours. The woman working the tent where you gave your car ticket, seemed perplexed that there was only one person running to grab cars. It was unfortunate because it seemed like there was a real lack of communication. No one tried to help. WHen I got in the car, it definitely needed to be cleaned out. It wasn't super clean. This was a real lackluster experience. This experience made me rethink ever renting a car again when I'm traveling.

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Budget Car Rental - Here's the "excessively dirty car"

Here's the "excessively dirty car"

Budget Car Rental - Nasty crust that came free of charge.

Nasty crust that came free of charge.

Budget Car Rental - 551 W. Grant Line Rd

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551 W. Grant Line Rd

Enterprise Rent-A-Car - carrental - Updated May 2026

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