Was visiting from out of town and during my visit my car was involved in a hit and run accident and…read moremy car was totaled so I had to get a rental car through my insurance at Hertz and I've had terrible experiences with Hertz before especially the Oakland location which is my home location so I wasn't looking forward to going there but to my surprise this location was such a different experience. The customer service was top tier all of the ladies that were in the office during my visit and were very welcoming and so sweet. Alma is the one who helped me get my rental and she was the best. I had to come and give her a raving review for her professionalism and great customer service :) thank you for making my visit a great experience I won't forget it!

Man oh man, this place is an absolute wreck! It has the…read morefeeling, as if you're working a telemarketing job, and you would just sit at a bare table in a bare room! There were two girls, and I understand they were short staffed, so it's not THEIR fault, they did the best they could! I didn't get picked up like I was told and the body shop nicely drove me there, when it wasn't their job. Every person had to wait at least 30-40 minutes for a car and then the person took another 15-20 minutes to wash it. It did not go well for the people who had a bit of a time frame and expected a car pretty quickly. I was told I'd have a car that didn't actually exist when it was my turn. I've dealt with Enterprise many times and was hoping Hertz would be great as well. It really is unfortunate. The corporation needs to gets it business together so these employees aren't yelled at for what isn't their fault!

I needed a rental car because of a recent T-bone car accident. Luckily I wasn't at fault so their…read moreinsurance paid for my rental but they didn't want to pay for the insurance coverage; but Shawn was so helpful he was on the phone for over an hour with them trying to get them to cover my entire rental , which they eventually did! I'm so grateful for him. He was so accommodating and answered all my questions. I also had to get a ride over there and they picked me up , Andres was a great driver and very friendly. Overall great experience.

This place is a fucking joke! Made reservations online arrived at scheduled time and walked into a…read more30- minute wait. Nothing like going to an airport. Fuck Enterprise Mod

If I could give zero stars I would. First you make an appointment and finalize everything. Upon…read morearrival the address given to you and online isn't the correct address, it'll take you to Walmart. So I can the number that was given to me and it takes me to a call center that is no help in finding the location. So if you need help finding the place they can't even connect you to the actual rental spot. Then they take money out of your card ask for your info and then decline you!! There's a credit check. My car is currently getting fixed so it was important to get the best rate. I took a uber that cost $55 total to get to this specific location for the price I locked in. Why didn't they check if I was qualified before arriving. I wasted my time and money. If you want to rent a car I suggest to look at enterprise, at least they won't give you false hope or waste money getting there.

Almost a week later Im still waiting for my money back. I was double charged. I was put in a small…read morerental when I pre-paid for full. i also spent an hour with customer service over the phone cause the manager won't call you to resolve it. I'm sure he can fix it but the agent told he can't. I also told them I prepaid for the rental when they charged me at pick up and i was told it'll fall off when I return car. She also told me if I dispute it with my bank they won't rent to me anymore. Okay, I guess I won't rent at this location. Too inconvenience for me.

Omg! The most awesome quick service perfect to the T. Walked in n out within 5 minutes to get a…read morerental - same excellent service while picking n dropping the rental. Super awesome staff, top notch cars n customer service. Thankyou guys, wish I could give 10 stars instead of 5.

I flew from Incheon South Korea to Columbia, SC. Arriving at the airport at 11:30PM, I made it down…read moreto the counter around 11:50 to find no one present but a sign saying go directly to the garage. I went outside and again no one present. I went back inside to find an airport agent who said "yeah they leave early". Now after 20 hours of traveling I'm stuck at an airport trying to get an uber at elevated rates after midnight. The fact these companies accept reservations and don't wait for the last plane to disembark is by far the worst customer service I've seen. On top of it, you call the corporate/1-800 number and they are closed as well. Avoid Enterprise/National at CAE airport at all costs....you'll end up stranded.

No shuttle bus. No way to contact them since it seems they forwarded their phones to the nationwide…read morelocation. What the heck are they doing? This is the worst Avis location ever.

Modesto-I am SO PLEASED that I stopped by this Avis store. I was on my way to the Fresno airport to…read morereturn my rental car. I really did not want to make the 4 hour round trip and wondered if they would take it back at the Modesto shop, instead. Not only did he let me return the car, he gave me no hassle whatsoever about turning it in here, instead of Fresno. No huge fees (like I expected to get) either. Thank YOU Avis! Appreciate you guys taking that stressful 4 hours of driving, off of my to do list!

I will never rent from Hertz again! Save yourself a headache…read moreand don't use Hertz for international or domestic rentals. I was stranded in Santiago Spain. The Santiago airport in Spain have nothing but scammers working for them. I went to pick up my rental, and the lady said that my reservation had been canceled, and she referred me to her friends booth where he had available cars. So they fish you in to the Hertz international desk and tell you they don't have your reservation so you're stuck, and have to rent a car from another company. Hertz international Santiago airport has scammers working for them. Do not use Hertz!

I asked for a basic vehicle for a few days. I was charged over $800. It wasn't the Nissan Altima I…read morewas offered. Terrible service bordering on highway robbery. I feel less lied to watching politics on TV.

Today I went to SFO Avis rental car . I never see as an agent: his name is Junes, very nice and…read morefriendly help process my cases. And provided my needs, information in the city. Very helpful. Thank you!

We arrived and there were no rental cars even though we had reserved one. We have been waiting…read moreover an hour. Employees were rude!

I gave 5 stars as the process bringing back the car was efficient. The manager and employee provide…read morethe highest level of customer service. All the staff are very friendly and always have a smile on and will go above and beyond any expectation to make sure that every customer is completely satisfied. I have had great choices of vehicles and reasonable prices. Keep up the good work!

From the owner: Luxurious automobiles at a fair price.read more

This is a weird one because drop off was great but pick up was odd. I only rent Avis and if the…read morepick up was my first impression, I would probably never come back. I've rented from Avis multiple times a year so when the front desk person was pushy about me getting insurance even though I told them that I have to decline their cdw because of my credit card (they provide me with primary coverage), she wouldn't take that answer. I provided my card's policy and my personal insurance as proof that I will be covered liability-wise but she was at the point of not allowing me to rent the vehicle. So weird. And she never gave me a rental agreement copy. But dropping off was great. The shuttle drivers expecting tips or they give you attitude is a bit weird.

At SFO waited four hours for a car did not even come close to getting the level status of a car. I…read moreordered very disappointed no way out never again.!!!!!! The staff was very unaccommodating/very overwhelmed/very understaffed very accommodating. He's literally had no cars that's why everyone was upset and was kept waiting for so long worst experience in life.!!!!! ruined our trip!!!!

OCTOBER 19, 2025 UPDATE After all of my phone calls to him…read morefor car advice and no matter how annoying I can be, Frank has never once lost his patience with me. Frank holds high standards of service, knowledge and hard work and he insists on the same for his employees. His prices are fair, he's honest and his education is extremely impressive. After I totaled my car frank helped me choose one without hesitation (probably because I kept bringing my choices to him only to have him say NO YO ). After more than a decade of trusting my car and safety with Gateway and thanks to Franks help ... I finally purchased a new car and it Looks like I'll be a loyal customer forEVER The shop is open Mon thru Fri and his prices remain very fair. END UPDATE For years I have been able to rely on and trust the staff of Gateway Automotive. Today when my car died outside of the library I called the shop and Ryan assured me that if I towed it over they would take care of it so I did. I was immediately greeted by the staff and Ryan went straight to work. The problem was diagnosed and repaired in less than 2 hours. He was direct, accurate and incredibly helpful. I am grateful for his hard work. The entire staff is friendly, knowledgeable and professional. I ALWAYS recommend this shop for the fact that they've never been wrong and have always been honest. Many times I've sent my friends to Gateway for second opinions and nearly every time their diagnosis was on point and way more affordable. It's hard to find an honest mechanic in this town... Gateway fills that need

I have a lot of empathy for the young guys working at this facility. Unfortunately, I was there…read moreuntil 6 PM because somebody quit and my car was pushed to the end of the line even though I arrived at 7:45 AM. Why is the owner not supervising these young technicians? They have very little experience and should be supervised by experienced in licensed mechanics. When I picked up my vehicle, the alignment seemed way off. I'm not sure if it has anything to do with the work they performed, but they certainly took the two front rims and tires off the vehicle. All I can tell you is my steering wheel was jiggly back & forth driving over 60mph. As a result, I have to take my suv to a tire shop for a wheel alignment. Another $100 bucks.