Was visiting from out of town and during my visit my car was involved in a hit and run accident and…read moremy car was totaled so I had to get a rental car through my insurance at Hertz and I've had terrible experiences with Hertz before especially the Oakland location which is my home location so I wasn't looking forward to going there but to my surprise this location was such a different experience. The customer service was top tier all of the ladies that were in the office during my visit and were very welcoming and so sweet. Alma is the one who helped me get my rental and she was the best. I had to come and give her a raving review for her professionalism and great customer service :) thank you for making my visit a great experience I won't forget it!

This is the worst Hertz/car rental place. I've rented here before and it was a horrible experience,…read morethe car was filthy and they didn't have a car available so I had to wait 2 hours for someone to drive it up from Fresno. They say they clean their cars but they actually just tidy up their driver side - not fully clean it or even look for trash. I rented again thinking maybe it was a fluke but the 2nd time I didn't even get a car! Showed up and they processed it to then tell me they are still waiting for the car to get released. Why wasn't this done before I have no clue. It was probably because the girl was making personal calls while at work and while helping a customer. I ended up leaving since it had been an hour and there was still no timeline on the car getting released, so I had to call into hertz to cancel and book through enterprise. Trust me, pay the extra $20-50 and go somewhere else. The savings isn't worth the customer service here. 0 stars.

Set up thru our insurance. Upon arrival,…read more employee had everything set up. A couple of papers to initial. Car was very clean. Very easy process. Employees were very courteous and professional. Answered all our questions. Highly recommended.

Small rental place, you definitely have to plan ahead for booking big cars SUV, Vans, etc.... Every…read moretime I am here always a wait to pick up, but one thing keeps me coming there customer services all staff super nice.

After making reservation and went to pickup car. All of a sudden they had no cars available. Why…read morewould you get a reservation code but they are not valid. Thanks Fernando. Could it be that I had booked online and used my discount. Code all of a sudden nothing was available. Since he is independently owned I guess he can reject your reservation $$$$$ UPDATE : Went to Walmart and drove by the parking lot 10 pm All the same cars were still there. Can you maybe call this company Discriminatory??? Avis I suggest you audit this location.

I have to leave a 5 star review because there's a guy that works here I keep forgetting to ask for…read morehis name. But I rented from here twice and this guy was the one that checked us in both times and he's so awesome to deal with and incredibly friendly and gave us a free upgrade. I drive from Tracy just to rent here and will continue to rent here. Thanks guy that works here you're the best!

The associate, Ana was friendly. Enterprise had an associate pick me up & ultimately took me home…read more Those were the positive aspects of my experience. It was all downhill from there! I made a few phone calls in the early morning to get a rental car. The first person I spoke with stated that I would be picked up at 9:30am. They have a 2 hour min window she informed me. When the call was disconnected, I called back immediately. I tried to reach the office directly, with no success, they kept putting my call on hold without saying anything. So I called the call center back and the second employee said 10am!! I made the reservation and tried reaching the office several more times. Finally, I got ahold of Ana who said they would come and pick me up in 30-45 minutes. Awesome! So, I waited...and waited until about 10, which was the original quoted time. Still no one had showed up. "They were dropping off another customer". It was now 10:18 am and no sign of anyone, and no one called me. I called again and Ana said she would send someone else. I asked the driver if the first person got lost. It was mostly a joke because they aren't too far from where I had them pick me up. The driver told me they were short staffed. My major complaint is that the deposit is $300.00!! Not one person (out of the numerous times I called) told me the amount of the deposit. I feel it is very sneaky to withhold this information until I was sitting inside the vehicle. The deposit was more than the cost of the rental. "In case you don't bring the vehicle back or damage the vehicle". I'm pretty sure if those things happened I would be charged a lot more through my insurance. Anyway, on the way home, the driver was texting about 1/2 the time, while driving. That was concerning as well.

After a horrible experience in turlock with Corissa we came here to Modesto and had a great…read moreencounter with the msnager Samantha. She put is in a car at the very last minute and accommodated our needs with a smile and even a great discount because of our experience in Turlock! Taking care of a customer is very important at any level and at any establishment. Thank you Ssmantha! You Rock!

No shuttle bus. No way to contact them since it seems they forwarded their phones to the nationwide…read morelocation. What the heck are they doing? This is the worst Avis location ever.

Modesto-I am SO PLEASED that I stopped by this Avis store. I was on my way to the Fresno airport to…read morereturn my rental car. I really did not want to make the 4 hour round trip and wondered if they would take it back at the Modesto shop, instead. Not only did he let me return the car, he gave me no hassle whatsoever about turning it in here, instead of Fresno. No huge fees (like I expected to get) either. Thank YOU Avis! Appreciate you guys taking that stressful 4 hours of driving, off of my to do list!

I will never rent from Hertz again! Save yourself a headache…read moreand don't use Hertz for international or domestic rentals. I was stranded in Santiago Spain. The Santiago airport in Spain have nothing but scammers working for them. I went to pick up my rental, and the lady said that my reservation had been canceled, and she referred me to her friends booth where he had available cars. So they fish you in to the Hertz international desk and tell you they don't have your reservation so you're stuck, and have to rent a car from another company. Hertz international Santiago airport has scammers working for them. Do not use Hertz!

I asked for a basic vehicle for a few days. I was charged over $800. It wasn't the Nissan Altima I…read morewas offered. Terrible service bordering on highway robbery. I feel less lied to watching politics on TV.

Since Ron came back, I haven't rented from anywhere else. The rental process is always quick, easy,…read moreand hassle-free. I also love the convenience of being able to return the car after hours. I leave my personal vehicle in the parking lot while I'm away and have always had peace of mind knowing it's safe. Ron and his friendly staff consistently provide excellent customer service. If you're renting a car at the Modesto Airport, I highly recommend stopping by Budget/Avis and seeing Ron and his team!

Today I went to SFO Avis rental car . I never see as an agent: his name is Junes, very nice and…read morefriendly help process my cases. And provided my needs, information in the city. Very helpful. Thank you!

I gave 5 stars as the process bringing back the car was efficient. The manager and employee provide…read morethe highest level of customer service. All the staff are very friendly and always have a smile on and will go above and beyond any expectation to make sure that every customer is completely satisfied. I have had great choices of vehicles and reasonable prices. Keep up the good work!

From the owner: Luxurious automobiles at a fair price.read more

This is a weird one because drop off was great but pick up was odd. I only rent Avis and if the…read morepick up was my first impression, I would probably never come back. I've rented from Avis multiple times a year so when the front desk person was pushy about me getting insurance even though I told them that I have to decline their cdw because of my credit card (they provide me with primary coverage), she wouldn't take that answer. I provided my card's policy and my personal insurance as proof that I will be covered liability-wise but she was at the point of not allowing me to rent the vehicle. So weird. And she never gave me a rental agreement copy. But dropping off was great. The shuttle drivers expecting tips or they give you attitude is a bit weird.

At SFO waited four hours for a car did not even come close to getting the level status of a car. I…read moreordered very disappointed no way out never again.!!!!!! The staff was very unaccommodating/very overwhelmed/very understaffed very accommodating. He's literally had no cars that's why everyone was upset and was kept waiting for so long worst experience in life.!!!!! ruined our trip!!!!

I was referred to this shop, by my long time oil change facility. The staff was extremely…read moreknowledgeable, professional and very spot on with the diagnosis. No up selling, no nonsense, very honest. I would have normally taken my vehicle to my dealership, but I've lost all faith in the Service Dept., and the Tech in mis diagnosing causing me several hundred more dollars, as well as taking it elsewhere to find out it was just a bad battery and not the starter which the dealer missed and charged me for a new starter. Gateway, diagnosed and fix the issue in 4 hours. I highly recommend them. While not a big fancy facility, these gentlemen are honest, and fair. Excellent work!!!!

OCTOBER 19, 2025 UPDATE After all of my phone calls to him…read morefor car advice and no matter how annoying I can be, Frank has never once lost his patience with me. Frank holds high standards of service, knowledge and hard work and he insists on the same for his employees. His prices are fair, he's honest and his education is extremely impressive. After I totaled my car frank helped me choose one without hesitation (probably because I kept bringing my choices to him only to have him say NO YO ). After more than a decade of trusting my car and safety with Gateway and thanks to Franks help ... I finally purchased a new car and it Looks like I'll be a loyal customer forEVER The shop is open Mon thru Fri and his prices remain very fair. END UPDATE For years I have been able to rely on and trust the staff of Gateway Automotive. Today when my car died outside of the library I called the shop and Ryan assured me that if I towed it over they would take care of it so I did. I was immediately greeted by the staff and Ryan went straight to work. The problem was diagnosed and repaired in less than 2 hours. He was direct, accurate and incredibly helpful. I am grateful for his hard work. The entire staff is friendly, knowledgeable and professional. I ALWAYS recommend this shop for the fact that they've never been wrong and have always been honest. Many times I've sent my friends to Gateway for second opinions and nearly every time their diagnosis was on point and way more affordable. It's hard to find an honest mechanic in this town... Gateway fills that need