I tried to rent a minvan for my sister to get herself and family members to a funeral. Started as a car rental on Expedia, but transferred to Hertz when I upgraded to a minivan, and they took $409 up front. It sounds like the call center is on the other side of the world. Not just accents, the call quality is horrible and difficult to hear. Absurdly enough, they refused to send an email to confirm. I got a confirmation number and when I had my sister call the Amarillo branch to confirm, she was told she could not rent it without a credit card. I followed up, and found out that I would have to be there because I paid for it. Why is Hertz taking reservations for one person when the payment is being made by a second person if they ultimately just tell you that is not allowed? As this was for a funeral, and I was already booked for a flight, and I don't live in Amarillo that was impossible. I received the name of a supervisor, Rachel Duhon, and called her. She initially told me she would see to it the reservation was cancelled and the charges refunded. That was 5 days ago, and she has clearly screened my phone calls ever since. After 4 days of follow-up by text, because she won't answer, the only response I get is "you're going to have to wait 7-9 days." When I ask for confirmation that it is at least cancelled and the refund is being processed, I'm told she is not sure. DOES IT REALLY TAKE 7-9 DAYS TO DECIDE TO REFUND THE RESERVATION MADE IN ERROR???? When I ask for the number of someone who can actually help me, she gave me the number for a call survey for roadside assistance, which after two attempts only hangs up on me after saying thank you for taking their survey. This is the absolutely the most unprofessional service I have ever received from any company. RACHEL DUHON AND HERTZ HAVE ADDED ABSURD FRUSTRATION TO A FAMILY GRIEVING THE DEATH OF THEIR FATHER, yet think it is okay to give a joke phone number in response to a legitimate request. read more