Took my wife, daughters and mother-in-law to Texas last week and used Enterprise for our SUV rental needs. Gabby Padilla was the first person we spoke to once off of the plane in TX and WOW was she amazing! So professional, lively and full of personality. She started off our trip with so much 'happy energy' that continued throughout our stay! I am almost sure that Gabby is this amazing 'where ever' she goes. Enterprise...please recognized that!!! Les B Los Angeles, CA read more

Enterprise Rent-a-Car Amarillo has become my go-to business in Amarillo. This branch is super busy, and through it all the staff provide professional and pleasant service. I needed a rental and booked a car online. Because this branch gets BUSY and I was booking over the July 4th holiday, I went over early to make sure I beat what turned out to be a rush of customers. If I had waited, I figured they would be out of cars!! Got a comfortable Camry for my trip to Lubbock. Clean car, full tank of gas, professional, helpful staff. Great experience. There are 2 or 3 other Enterprise branches in Amarillo, so if you're too late to get a car here, be sure to call another local branch to get hooked up. read more

Enterprise Rent-A-Car - 7/3/23: busy day at Enterprise Car Rental, 26th Av, Amarillo. - Car Rental Near Me - Amarillo, Texas

The staff were excellent and helpful. The problem: We had a car reserved for today for 3 weeks. It was for 8am. The car was not ready and had to be cleaned. This is not proper customer service. read more

This location is horrible. They will leave you on foot and do not accommodate reservations that were made two weeks out. If you deal with this location you will literally throw hours of your life away that you will never get back! read more

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I wish I could give more than 5 stars. My partner and ai had to rent a car last minute due to getting stranded with transmission problems. A woman named Olivia helped us and I can recall few times in my life when I have received such stellar customer service. She was so incredibly kind, efficient, knowledgeable, and friendly. I could tell she genuinely gives a damn about people. And then I learned she is brand new to her position. That was very surprising, given her demeanor, presence, and ability. This young woman deserves a raise already. I hope she is given the opportunity to move up within this company. She is a true asset. read more

So far so good. I was needing to renew my contract because the 30 days was up and I was nowhere near the Austin location where I rented it. When I talked to them they said I could go to any location in Amarillo to renew the contract. Someone just had to be able to look the car over to make sure there was no damage and how the oil was doing, Etc. I chose this location because it had slightly better reviews than the other one. I could have sworn I had seen more than two Enterprise car rental locations (not counting the airport which was over 9 miles away) as I was driving around town but when I looked on Yelp these were the only two listed. The guy who helped me was the manager, Andrew, and he couldn't have been more helpful. He worked with me to get a contract that worked for both of us which I greatly appreciated. read more

Enterprise Rent-A-Car - Car Rental Near Me - Amarillo, Texas

Rented a car for 21st. Get to pickup car there is no car available too bad for my plans. The response well we are short staffed. Why did you make the reservation. read more

Of course, I didn't look at my pick-up receipt when I left in the car. The agent pointed out that I was leaving with 1/2 a tank of gas, but put on the pick-up receipt that I left with a full tank. Before I returned the car I filled the gas to a bit over 1/2 a tank. The next day I looked at the check-in receipt, and saw that I had been charged to fill the car up. I called the local number, and to my surprise, the agent, named Mike, checked the record of the prior rental and saw that, indeed, I had left the lot with a half tank of gas. GOOD JOB. I was expecting a big hassle and me losing! read more

**Update**November 22, 2017--Michael, the manager, called me directly to address my concerns. He was very apologetic and told me this shouldn't have happened. He said if I wanted to try their store again, he would make it right. So we rented a van for Thanksgiving to travel to my family. He gave us a great rate and everything was amazing. Kudos to Michael for caring enough to make this right and salvaging my opinion of Enterprise. My body shop set me up with this store while they were working on my car. When I got there, they had one crappy vehicle left, with disgusting stained seats. I guess they had just tried to scrub the spots because when I got to work, my rear was wet (thanks for that). So they called the next evening and asked if I was happy. I told them no, that the car was stained and gross. They said I could trade the car for a better one the next day. When I showed up the next day to do that, I look around and like 3 of the employees are circled around the car. When I asked what was going on, they pointed out a hole in the bumper of the car and claimed I had done it, even though it was easy to tell it was old damage. I had driven the car to work and to pick up my kid from school twice. That's it. From the picture you can see the old bug splats from driving on the open road, which I didn't do. The rest of the car is clean, so you can easily tell it wasn't something I had done. They didn't care. Long story short, I'm having to get this crappy car that I didn't want fixed. Don't do business here!!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Amarillo, Texas

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We were coming back home from Albuquerque to Fort Worth. My transmission dies 20 miles west of Amarillo. My vehicle is towed to the repair facility, but I needed a way home to Fort Worth for the next two or three days while the car was being repaired. I called Enterprise for the rental and they immediately sent a car to pick me up. Lauren helped me at the counter. She graciously upgraded the vehicle. I am grateful as we had a ton of stuff in my car. From the time my vehicle broke down, to the towing, to picking up the car at Enterprise, reloading the car and getting on the road was only three hours. I'm very grateful. read more

I've rented from Enterprise a dozen times over the past year, most recently was the second time from this location, and the associate/manager there "Michael" left such a bad in my mouth that I will never rent from Enterprise again. He was pompous, rude, lazy, and ridiculously self-concerned. I reserved an economy car, but wanted to upgrade to a Nissan Altima. I asked him the price difference from an economy to the mid-size. He argued with me relentlessly that the Altima was a full size, not a mid size, and that it would come out to $50/day (June 2015). Once we got inside, and he pulled it up on the computer, he never told me which class it was considered, but the total came out to a little over $30 a day. So as I go to drive away, I notice a cigarette burn that went unaccounted for on the contract. I go inside and tell Michael of the burn, and he acts like its no big deal, and refused to adjust the contract indicating the burn. Instead, he just wrote it on my copy. I could have wrote that in myself anytime before returning the car. So I drive away again, and my girlfriend notices a brake light is out. I'm then told to take the car someplace and have it fixed, save the receipt, and I'll be reimbursed. Reimbursed for the cost, not for my time wasted on such!!! Not even the cost of my upgrade (which I graciously requested, and was denied). Then, upon returning the car, I stopped at the gas station next to the location and put the amount in it which the contract showed it had when we started. And wouldn't you know Michael charged me for two gallons of gas. The rest of what I want to say is nothing more than a rant of profanity inappropriate for a public forum. So I'll end it here. read more

This is the worst place to rent a car from. Please go elsewhere. They will try to put you in the smallest car they have. Employees could not care less. read more

My husband and I rented a car from Enterprise. They will tell you anything to get you to rent. And then lie about it. We where told that if we brought the car back a day early we would get our deposit back. So we brought it back on Sunday. Then we where told that Sunday's don't count because they are closed. But that wasn't what we where told in the beginning of the agreement. So they lied to us. Also we didn't put enough gas back in the car. That also wasn't in the agreement. It was a half a tank not a three- fourths of a tank. So they kept our deposit of $100.00. We will never rent from them agan. read more

The staff there is very helpful and only wants to ensure a completely satisfied experience. David is the manager there and was extremely nice and friendly. They rented to me a 2018 Toyota Camry. It was clean and I had no problems. Definitely would recommend this location! read more

This was my second time renting from enterprises And first worst experience thanks to The manager Michael He treated me like if I was an criminal, got integrated as if I was going to steal the car and drive to Mexico the other employees greeted other customers with respect I didn't get the same greeting. The ethnic card was used on me I would never rent a another car from this location I felt he was racially profiling me and discriminating against me because I'm African man read more

I rent cars from this location frequently and I have always been pleased. Everyone there is very nice and helpful.

We received a call from our local Enterprise location and wow, what a different experience. Thank you very much, Amanda, for your kind words and reassurance that our Albuquerque service was not the usual for Enterprise. This on top of the great service we had in Flagstaff, AZ when we took a chance and stopped in unannounced. To both locations, hats off for restoring our faith in your company. read more

Insurance set us up with a car, showed up to enterprise and the men, who must have a highly stressful job , told us they had nothing for us. They were complete jerks not even trying to figure out what happened. Not a sorry or anything. I understand mistakes happen but the lack of customer service is unacceptable!!! read more

They were very rude. The entire parking lot was empty and I parked my car in a spot and they told me I had to park my car somewhere on the street because those spots were for their employees personal cars. There were no spots close to the branch on the street. I've never had another enterprise tell me this. I never use this location and I never will. read more

Great customer service everytime I use Enterprise. This location in particular goes above and beyond doing what they can to accommodate you

I have recently been having issues getting issues making a reservation at most of the locations in Amarillo unless advance reservations have been made. Often we do not know until the current day that a rental car is needed. The State of Texas has a contract and gives LOTS of business to Enterprise so it looks like some provisions could be made for this. read more

If you have other options then go with them and don't come here. If you have to come here, make sure you make reservations ahead. I called to see if they had any economy cars available and they said no but they have compact cars for $20. I said perfect and asked them to pick me up. They arrived 20 mins later and took me to the shop. There, they said they didn't have any compact cars. The smallest car the have left is the mid size corolla that's been beat up and dirty for $50/day. We had no other choice and felt bad if we ask them to drive us back. The worst part is the guy Sam who talked to me on the phone was sitting at his desk but refused to help probably because he lied or made a mistake by telling us they had smaller cars. Beside the people who picked us up and dropped us off, no one else work there seem to have social skills. They probably know they are horrible at their jobs for not asking any customers if they were happy or satisfied with the services...As the matter of fact, if you don't ask them questions, they don't say anything especially the tall guy in transitional lense glasses. Well, I hope this review will help improve their customer services and for new customers. read more

I would give it zero stars if it would let me. I cannot tell you how horrible I was made to feel at this location. I will not mention the man's name as I have expressed my concerns about this individual with Enterprise. However, here is my story...DON'T BOTHER WITH THIS LOCATION! I arrived with a confirmed reservation to the Amarillo Airport today and was told there were not cars. I was sent by Enterprise Customer Service to the Midtown location (the location I am reviewing), I Ubered to the location with cost me $25 from the airport. When I arrived I handed the agent my ID and credit card and gave him my name. He explained that they had no cars. I immediately responded, "Are you kidding me? I just go off the phone with your customer service department as there were no cars at the airport and they said you had a car." His response was "Do you want me to magically make a care appear?" I replied, "What did you just say?" I cannot believe that after what this company had already put me through that he would treat me with such disrespect. I have been a loyal Enterprise customer for many years but to be honest....I am done! You should be too! read more

I have always rented from Enterprise and have had great experiences. This time however we did not. We rented a Jeep Compass and the tire was low and they put air in it. We kept having trouble with the tire. The trunk area was full of dog hair, we put trash bags over it. On the way home the Jeep started losing electrical power and would only go between 40 & 50 mph. When I returned the vehicle, I informed the salesman and he said "Yeah, those models do not go fast to begin with". Unbelievable! Not even an apology for renting us a horrible vehicle, if they knew it was having problems why rent it? Speed limit in most of Texas is 75 and Oklahoma 70. read more

Horrible 1st time experience. The branch manager was a tool and has no idea what customer service is. My car was getting fixed and got a rental from this location and needed to extend 1 day because my car was not yet ready and this moron calls me up demanding I pay 200$ or turn the car in that day. Whoa! Ok like I'm never using your business again and definitely not referring anyone to you... EVER! The only kind person there was the clerk named Rachel but with a poor businessman leading your branch not sure how she stands it. Go To Avis or anyone else don't waste your time here. read more

Great experience in every way. Couldn't be happier. Drove 6K+ miles, and they were there for me all the way. Special thanks to Anthony Hall and Aaron Martin. Have had many excellent experiences with this office. Will keep going back. read more

So I had my vehicle backed up into outside of my house in mid December. I took our vehicle in to Harvey's Collision, which is a few blocks from this location. They couldn't get our vehicle in until Dec. 19th, and we were told we would have our vehicle back by the 23rd. That's a whole other story for another day, but it ties in. The insurance covering my vehicle also covered a rental through enterprise. Everything seemed great until I went to drop off the rental on the afternoon of Wednesday Dec. 28th. I was told since the repair place took longer than expected they needed to wait for the insurance to extend the dates before they could return my deposit. Ok, perfect, I understand. Fast forward to today, January 3rd. I called Enterprise to inquire about the status since I had not heard anything. The gentleman on the phone says, ok well it looks like you'll have to pay an additional $180, for the extra coverage you purchased. I was then dumbfounded because I did not purchase any extra coverage. When I was walked out to the vehicle right before leaving the woman had her clipboard and walked me around the car, then mentioned a waiver that would eliminate my insurance be liable for an accident if I drove off the parking lot and got into an accident. She says it would only cost me $24.99 a day if I were to get into an accident. She very clearly said "If you get in an accident, you pay $24.99 per the amount of days you had the vehicle at the time of the accident." There was no mention of the fact that I am purchasing a coverage to be paid regardless of whether an accident occurs or not. I have $250 deductible on my insurance, why on earth would I pay another $230 for an additional coverage. The gentleman was very nice but not understanding of the fact that I was very misinformed and their staff needs some serious retraining on how to describe such things. He suggested we could meet in the middle on the charges. I told him I wasn't paying a dime and he could contact me when I would be getting my deposit back. Doesn't really seem like they know what's going on around there. The girl didn't word her sales pitch very well, which resulted in her being very deceptive. The woman I returned the car to made no mention of additional charges, and told me I would get my deposit when the insurance extended. The gentleman on the phone says he would ask her how she worded it, to me that seems like it's happened before or he is aware it can be deceptive if not worded properly. All in all not happy. Will update as I hear from them. Update: I had a voicemail from Andrew, who is the new manager at this location. He explained there may have been some wording that can be misleading, and they will he doing a re-train on this with their staff. It was handled appropriately and I'm glad they will be rectifying the situation so it doesn't happen again. read more

One week before my trip I made a reservation . I get there 30 minutes after my check in time. There was a gentleman I will not mention any names that was rude to me . He rudely tells me that I needed my paycheck stub and a bill. So I went home to get them. When I come back I was helped by a young lady who was very sweet and polite we went through the process of the Rent-A-Car. I gave her all my documents my car insurance and everything I needed. They did not have a car available for me. They tried to put me in a smaller car than I requested. I told them I did not want that car because it would not fit me and my family. About 1 1/2 later they finally had a car come in that I requested. The sweet young lady that helped me wasnt there. So the rude guy and I went outside to do the walk around. He told me I needed to sign so I did. THEN....he said was being very very agressive about me getting enterprises insurance. I told him no . Im fully covered on mines. Then he kept going on and on about if I wreck the car I will be liable blah blah blah. FINALLY I get pissed off and I told him to cancel and refund my money. I go to the manager and tell him what went on. His response was he was in the military and thats just the way he is..Wow...will i never rent a car from enterprise again. I will let my family and friends know about this experience. read more