This place is an absolute joke. They gave me a car that broke down and could not even be jumped. Due to this they tried to charge me 300 to pick it up from another location than the drop off!! I couldn't just walk the car there. To top things off they double charged me and I have another $621 on my card I have to disputed. This place is criminal and should not be used by anyone. read more

I would NEVER ever use Hertz again. They do not declare any additional insurance fees on the website at booking. I searched and searched to make sure the price they quoted me was accurate and instead I was hit with an additional 250 Euro at the counter. The line was the longest I have ever seen. I waited over an hour. I haven't seen lines like this at Heathrow or JFK. The man behind the counter was nice but I think that was because he was Irish and I generally found the Irish people very welcoming to tourists. They also made it difficult to send my feedback. On the positive, the car was good and the diesel gave it great gas mileage but I think I could have found the same car through other companies. Do NOT recommend. read more

Hi, I had an option to rent a car for my Mrs. so that she could travel to work till we could afford to buy a car of our own. Initially, we hired a car on a weekly basis for approximately 210 euros a week. We hired it from South Lotts Road, Dublin. It wasn't a great deal but the staff were very nice and helpful in terms of their service. Just after three weeks of hiring completed, we decided to rent the car from the South Circular road branch. To our misfortune, we were greeted very rudely by the staff at that branch. Being a regular customer, they charged us for additional driver and forced us to pay for full insurance. The agent named Dave told us that we couldn't use a debit card and that they wouldn't give us the car. Quite amazed by this, we told him that this was not the case with the other branch as we had paid everything off from the Debit car. To which he said that it was the company policy. Somehow we agreed to this since no credits were given to us being a regular customer. On top of this, we were inquiring about why we had to pay additional to this branch rather pay less to the different branch, we were shocked when Dave reacted to us in a very aggressive way and totally blocked us and said that he wouldn't be giving us the car. We in fact paid for the rent online prior, it was just the insurance that we were left with to pay. This man told us that we can go elsewhere and pick up the car and need not bother picking it up from his branch. We were waiting for an explanation for his rude behavior by the time, he snapped & put the keys in the locker and told us that Hertz won't be giving us the vehicle. We were shocked to this kind of behavior as a reason why, we begged and pleaded to not let us leave stranded as we needed the car since my wife had to go to work the following day. Myself and my wife were left traumatized by this behavior of the agent. It was later, another agent to whom we told the story took down our details and gave us the keys for the car. They forced us to pay an additional 100 euros than our usual to which, we were completely shocked. We didn't mind paying the additional amount but it was the attitude of the Hertz south circular road staff that killed us. After this incident, myself and my wife decided to never lease a car from Hertz. The amount of trauma caused on that day was impeccable and even now when we think of it, it leaves us stranded as to how can such people be employed to serve customers when they don't know how to treat them read more

This ended up costing us more than 4 times the rate that Travelocity told us we'd pay, due to insurance. They didn't tell us they'd put a 3000 euro hold on our card (which would basically render it useless) if we didn't get more than 300 euros worth of insurance when we got to the counter. Buyer beware. Exceptionally shady business practice. read more

This place sucks, avoid at all cost. Hertz is fine in the US but not this location. They are misleading about the insurance required and the guy at the counter stole my credit card. They told me if I wanted to waive insurance they would charge $5000 on my credit card, which maxed me out and locked up my card. I had to call the bank get it fixed and then pay their insurance fee. I forgot my credit card at the counter when I came back 20 minutes later they swore they didn't have it. It was used on the tollway later that night read more

I dont understand why Hertz in Dublin Airport feel they can rip off their customers with insurance charges . They don't do it any other place in the world . I informed the lady that I had my own coverage , to which she told me " Ah well , we ll take a 5000 Euro deposit so . When I attempted to inquire why , she became belligerent and I became an inconvenience to her . I then further upset her happiness by asking for my credit card back and telling her I was going elsewhere . I then rented from Enterprise , who were a complete pleasure to deal with , 5 stars for Enterprise , 1 star for hertz and a 20 year customer lost . read more

Expect to pay close to double whatever you are quoted for before you got there due to different insurance quote fees and up-selling if you want a place for your bags. read more

Be prepared to wait in long lines here. This may be the worst waiting time I had ever seen at a rental car place. They take over 10 minutes per person despite lines out the door. Easily shaved two hours off my vacation time, thanks a lot Hertz. The Baggott street location will probably save you time, much quicker location. read more

It's not so much that there service was poor, they were not prepared when I arrived , nor could they answer any questions about my Gold club booking, but the fact that I wrote to customer service on their website and informed them about the issues I had and even ways to improve. Guess what no reply from Hertz.. So I sent it again and still no reply. They have obviously forgotten and don't care about their customers which is what their business is based on. read more

Awful experience. Booked a reservation well in advance but on arrival at the Hertz we were told we had to be 30 to drive the specific car we booked (website said 25). Instead of helping us book another car they told us they needed to help other customers and to book online. We were not the only people there having major issues. Avoid at all costs! read more

Hertz do a good job with customer service. The rental return is now clearly marked, much better than before. The cars are always clean and the pickup and drop offs are seamless. read more

A-M-A-Z-I-N-G customer service. Tommy in the City Centre office saved our bacon not once, but twice on our recent trip to Ireland. We were running super late to return our car out to the airport and would have missed expensive dinner theater plans if Tommy didn't make it possible for us to return our car at City Centre by staying after hours. Additionally, in our hurry our daughter left her iTouch in the car, and Tommy made sure it got sent back home to the states for us. Top class customer service when we really needed it! read more

Horrible service, all kinds of additional fees that need to be added in order to rent the car, no flexibility, verry inhospitable staff.

Effectively left me with no choice but to buy their insurance.

Worst experience with a car rental company that I've ever encountered. It was extremely slow to check in and get the rental car, they are only concerned with upselling insurance and they will overcharge you any chance they get. If you return the car even slightly late, they will charge you a full day rental, a full day insurance, and a full day GPS rental. There are hidden costs at every turn. All in all I paid about $600 more than what I had originally booked for a 4-day car rental. Also, if you bring any of your concerns to their attention, they are not willing to do anything about it. read more

My wife and I used this Hertz at South Circular Road on the 20th of October. After reading some of the poor reviews we were more than a little hesitant, but we wanted to avoid having to cab or bus it back to the airport to pick up a vehicle. So to save time and money and for the price and convince of this location being down town we decided to give it a shot. We arranged to pick up down town and drop it off at the airport. The folks at Hertz were very professional and competent. We were in and out within a few minutes. The vehicle was in excellent condition. Returning the vehicle at the airport was equally as satisfying as the checking out. I wouldn't have any hesitation using or recommending this location to anyone in the future. read more

Was worried about going here d/t the bad reviews. We went here anyway because it was close to where we were staying. Great experience and good customer service. We called to see how much it would be to drop off at the airport instead and they said no charge. Overall great experience and would use again. read more

The only down right ugly thing on our Ireland vacation was Hertz. Use a different rental company. For one, Hertz was the only car rental place with a que at the airport, a long one at that. A long line is the last thing you want to endure after an overnight flight and marching through passport control, customs and baggage claim. Second, Vincent (the attendant who met us at the car) failed to tell us the secrets for starting the car and locking the back doors. At one B&B where we stayed three licensed drivers, myself, my wife and the innkeeper, with a collective driving experience of more than 130 years, could not start this car. We wasted hours trying. I presented a reasonable solution to Hertz: bring us a car we can start and take this one back. They refused this reasonable offer. To her credit, the innkeeper proposed we take a taxi to town and enjoy our holiday. Someone from Hertz came to Landfall, taught her the secret and she passed it on to us. We asked several people we met if they could figure out how to lock the back doors, None could. A minor point, the radio did not work. Incidentally, if you go online you will find I am not the only customer with sharp criticisms of Hertz. read more

Hertz at the Dublin airport are a pack of thieves, pure and simple. Two years ago they lied about the petrol fill up on return deal....they promised it was less than the price in the gas stations. My credit card company held back the groos overcharges. THis time they slapped on a five Euro fee to put 5000 Euros on my card because I declined their outrageous insurance. You can be darned sure I went over that scratched up car with a microscope and put down EVERY scratch before I left the lot. Then THey slapped on another 30 Euro "Administrative fee"...35 Euros, and then 13.5 % tax on that.!!!!! I alerted Expedia and my credit card company immediately. I will also contact the Hertz head office. NEVER NEVER use HERTZ at the Dublin Airport!!!!! read more

Arrived at Dublin Airport to pick up the car, stood in line for 20 minutes to be told that I had to get a bus to pick up my car. I asked why this was not made clear on the booking form and that way I would not have had to wait 20 minutes only to be told your in the wron place. The gentleman behind the counter shruged he's shoulders. Went down to get the bus - which as a nightmare, we waited 15 minutes for it to arrive, by which time there were to many of us to all get on. I managed to get on but when we got to the remote desk I had to wait another 30 minutes to be served. I asked for an automatic car, which I got but the gear box did not work correctly and would not shift down when the car slowed - therefore it often stalled. I complained to Hertz - they took a month to write back and said Dublin Airport can be busy I just expect delays (no reply as to why they don't tell you where to pick up the car). O and the car was fine I just didn't understand automatics. Very poor service never again. read more

I had prebooked a rental car in Canada and was told I would get a full size luxury vehicle probably a BMW. When I arrived I was told I would be getting a Jetta. Unfortunately that was not my expectations and we finally settled on a Mercedes. the car was great however at no time did anyone mention to me that I would be paying extra for this vehicle until I returned it. We were then hit with a charge of over $200 euros to pay for the luxury vehicle. I have sent numerous emails however no luck. Also they told us we needed insurance so we paid that as well. I would not rent from Hertz Dublin again and am very disappointed in there lack of feedback back. read more

The awful push for additional insurance and unecessary upgrades is startling. Also, the absurd documentation of every scratch starts your journey with the concern they'll charge you for the slightest scratch. Excited on our return to Ireland, these hucksters were as different from the classy-customer-service oriented USA Hertz as one could possible concieve. It was like "Welcome to Ireland. Heard of Irish gypsies? We're worse!! Now pay up!!" read more

We rented a car in Cork, Ireland on 17 December. After a day the clutch broke down. After a long wait by the side of the road, another car was unloaded from a truck and the defective car loaded. At the end of the rental period we received a bill for the agreed rental price. After the rental period my credit card account was debited for an additional € 3,300 (without explanation, statement or message), later corrected to € 1,200 (again without explanation). Following a request for an explanation Hertz Ireland took the position that any damage to the clutch is considered gross negligence. It assumes any damaged clutch is the renter's fault. The "terms and conditions" of Hertz Ireland (mailed to me afterwards) show that a faulty clutch is not considered to be insured and is regarded as the fault of the driver. I have driven about 3 million kilometres and never had a faulty clutch. Even after emails Hertz Ireland holds the position: the blame lies always with the driver. Through the internet, I found that I am not the only one being treated this way by Hertz Ireland and many have encountered the same problems. See: https://www.tripadvisor.co.uk/ShowTopic-g186591-i88-k5562678-Car_Rental_Hertz_UK_Burnt_out_clutch_Insurance-Ireland.html. It looks like a ploy to make easy money. read more

Worst experience ever with a car rental ever. I am a 58-year-old single woman who was traveling alone through Ireland on vacation. I had used a travel agent and paid Brendan Vacations to reserve an compact automatic and a GPS device. When I arrived, the gentlemen behind the counter said I couldn't have the compact because my suitcase was too large and put the vehicle at risk for theft if I put it in the backseat. He said I had to pay 23 euros a day more to have a larger car. I told him I could not afford that and that the suitcase would be taken from the backseat and put in the B&B and never left in the car. He told me the best he could do was a larger car that was manual transmission. I insisted I didn't have the experience to drive a manual but unless I paid more, he was not budging. What could I do? He sent me off without the GPS and I had to go back in and ask for it. He basically threw one at me. It was in a foreign language and I couldn't get it to change to English. He played with it a bit and shoved it in the car and told me to go. The GPS display stopped working and I had to listen to the verbal directions. In Kilkenny, the GPS stopped working completely. I called Hertz and complained that the car was too big, that I was having trouble with the manual shifting and stressing out, and that the GPS did not work. I was told to go to Hertz near the Cork Airport and a MINI Countryman with automatic transmission would be waiting for me there. I got directions from the B&B manager and drove to Hertz in Cork. When I got there, no one knew what I was talking about and the MINI Countryman had been checked out to another customer. They gave me a smaller car but it was a manual drive vehicle. I also received a working GPS device. I managed to drive from point A to point B during my vacation but spent additional money on taxis and bus tours because I had so much trouble driving the manual transmission and I was completely stressed out every time I drove it. I stalled several times in roundabouts and on busy city streets because I had trouble shifting. Thank God the Irish people were patient with me and the B&B managers were all very helpful in finding bus tours which allowed me to see the sights I had planned to see. Never will I consider Hertz as a car rental again. read more

DO NOT RENT A CAR AT HERTZ. Dishonest and Shady Billing practices. If you do rent a car CLEARLY AND LOUDLY INSIST you want to be CHARGED IN EUROS. My boyfriend and I booked the car through Hertz's Ireland website. All charges were shown in Euros. When we picked up the car the bill showed the entire amount BOLDED in Euros. As such we thought we were being billed in Euros. BTW look up Visa/Mastercard's rules. You have the right to refuse dynamic currency conversion (to avoid the exchange rate rip off). Never let anyone but your bank do the currency conversion. Anyone else will impose high exchange rates and pocket the profits. So it was a huge shock to find on our credit card statement that Hertz took it upon themselves to bill us in dollars with very sneaky fine print on the back of the receipt saying they were going to charge us in dollars. They never said they were charging us in Dollars nor did they ever ask us if we wanted to be charged in dollars. The answer would have been NO. read more

So we finally heard back from Hertz. The situation was that we were driving throughout Ireland and Northern Ireland for a week. And when we picked up our car, the person helping us (Edward, according to the receipt but who knows if that's accurate!) stated the car reserved for us was basically a Smart Car, so it's meant for city driving and not meant for the motorway because the engine will rev at 100kmh. So we followed his advice and upgraded to a car that we could actually drive full speed in and wouldn't need to fill the tank every day. When we contacted our tour company to let them know of this problem, they contacted Hertz. And Hertz finally responded and is claiming that they and their employees would NEVER state that a car isn't recommended for the motorway and that we probably just had too much luggage for such a small car. There was NEVER any discussion of luggage when we picked up the car so now they are calling us liars. A respectable company would have apologized for the inconvenience, at least, and maybe have stated that they would speak with that branch about the lack of communication and improve their services. But, no, they just deny, deny, deny. Super shady. Won't every use Hertz (in any country) ever again. If they're sketchy in one city, they'll be sketchy in any city. read more

These people are crooks! Total ripoff, they secretly "upgraded" us and without our knowing charged an extra 80 euro. When we came to drop the car off, we told them about the mistake and the girl at the counter was clueless and said we'd need to talk to corporate.We are gold members and the customer service afterwards was terrible. We will never use Hertz again and would advise anyone else the same! read more

Hertz Car Rental in Ireland is horrible. Arrived in Dublin to pick up our prepaid reserved car, and the lies began. Our Hertz agent looked at our luggage and said it would not fit in the car we reserved. She claimed an upgraded car was needed and would pay for itself in using diesel instead of gas. So after already prepaying $300 for a weeks rental, we were charged an additional $6,300. This was a deposit for declined insurance from Hertz (5000 Euros that would be refunded if no damage to returned car), upgraded car, fuel, admin fees, extra driver, credit card processing fee. Had we not booked at Hertz in advance, we would NOT have continued with this rental! Side note~ Used the car for one week in Ireland, then flew to Scotland and had no issues with obtaining and using the original car we had booked for both countries. Surprise~ our luggage fit just fine in the small car, and fuel costs were so close and no issue at all. No up charges, no lies, and no huge deposits. We contacted Hertz customer service in Ireland when we got home. They issued a case number then did nothing. Contacted them again and they claimed they could not find the claim number. After supplying them with all the info and the issue with being lied to about the car, they finally got back to us and basically said that we signed for the bill and agreed to the rental and our case was closed. We heard from many other travelers and Irish people that had also had issues with Hertz during our time in Ireland. Overcharges, lies and poor customer service are common! STAY AWAY from Hertz in Ireland as they condone their agents to lie and overcharge their customers. read more

Wish I could give this zero stars. Basically had the same thing happen to me as the others. I wish I had read these reviews before I rented with them! I reserved and paid for the car online along with insurance. When I got there, they offered me insurance and I said I already purchased some with the voucher I had and they said that it wasn't indicated in their system. He had me sign a bunch of things and on one of them he had charged me for the insurance, right after I had just told him I already purchased it. So naturally, I thought I was signing something I had already paid for, I didn't know he would charge me extra! I know all of this now because I had been in touch with the headquarters in the US. They said I signed and so they wouldn't make any adjustments to the payment. The shady part is, the amount signed for doesn't even match the amount charged to my credit card, nor does it explain why there were MULTIPLE charges made to my credit card! I have been fighting with them for months, and only the headquarters in the US I've been in touch with. The Dublin centre doesn't even bother to pick up their phone or respond to emails, making it impossible to get in touch with them. CRIMINALS. I've rented so many cars in my life and never had an issue like this. read more

Got quoted 72.90 for an SUV for a day. They wound up adding 40 Euros worth of their own fees on top when I returned the car. Don't rent from here as you will be overcharged and any quote they provide is not honored. The car itself was pretty old and beat up as well, so don't expect a Hertz quality car but more something of a rent-a-wreck... read more

The prices in the booking on-line and prepay are grossly misleading, to say the least. The car provided was not the class booked. It was severely scratched and dented (noted by Hertz on condition form). I was charged the "super" insurance, although I had declined it at the outset -- saying I was willing to self-insure for the deductible. Hertz refuses to provide a copy of the original lease document indicating insurance accepted/declined and did not provide a copy with the rental. Result was a euro 135 prepaid rental turned out to be euro 641 (including, fairly, 81 for fuel, but substantially more for insurance than I had accepted). The booking was for pick up in Dublin and delivery at the airport; no charge was shown, but I was charged 22.91. Don't expect an explanation from Hertz Ireland if you ask for one! Never again Hertz Ireland, as far as I am concerned. Since this is an agency authorized by Hertz, I'll not rent from Hertz of America for a while. The good things: pick-up went quickly and the car got excellent mileage. Remember, your US credit card is unlikely to cover insurance on a rental car in Ireland. So, expect to pay for insurance. You should not, however, be charged for insurance that you declined! And you should be charged only the rate for the class of car you booked. read more

Awful, have had great experiences with Hertz in the US but this location is terrible and is clearly looking to take advantage of tourists. I was told that I had a free upgrade on my account as a gold rewards member, only to sneak in an 80 euro charge upon vehicle return. Awful customer service. Would give 0 stars if possible read more

USA residents when renting a car at Dublin Airport should be extra careful not to rent from the AER LINGUS web site. They show Hertz having a special 25% off. NOT TRUE! What happens is if you book showing you are from Ireland which is the default listing you get a much lower rate which includes collision damage waiver and theft protection but you need an Ireland credit card billing address. But when you go to the upper left hand corner of the Aer Lingus site and select USA from the list and book the same dates and car and it comes up about the same in US Dollars but does not include the Collision damage waiver or Theft protection which also has a 1200 euro deductiable. End result this so called special rate cost you about $150.00-$200 more than if you went to the Hertz web site and booked an all inclusive rate. Also, you want to book and pay in EUROS because if you pay in dollars Hertz will convert at their high converation rate and it will cost you a another $30.00 or so. DaN Dooleys is about the same price as Hertz all inclusive but they charge you for a full tank of gas and tell you to bring it back empty. How do you do that (you can't) and sometimes it isn't quite full when you pick it up . So add another $50.00 or so to get the true cost of the rental with gas at $8.50 plus per gallon in Ireland. Never buy the super damage waiver insurance (which is additional coverage for most of the 1200 euro deductible (almost $2000 US) after paying for the all inclusive collision damage and theft protection. Rental companies try hard to sell you the super damage waiver which you can only buy once you get to the airport. Buy a policy before leaving the United States from an Ireland or UK private insurer that costs half as much as the car rental company will charge you and the private insurer covers undercarriage, hupcap damage, and windows damage. Just goggle UK or Ireland car rental excess waiver insurance to find a couple of private insurers that will cover you for the 1200 Euro deductible should you have damage to the rental car. I buy an inclusive rate from either Dan Dooleys or Hertz which are the cheapest car companies at Dublin Airport which covers taxes, airport fees, taxes, theft and collision damage but just remember there is still a deductible even after paying for the collision and theft insurance. AND often the super waiver coverage they offer in addition to all of the other insurance you already bought if you went with the exclusive rate offered by Dooleys or Hertz generally does not cover hupcaps, undercarriage damage , or window damage. Don't book a car rental on Expedia or Orbitz or any other special car rental site as they show extremely low rates but do not include the mandatory Theft or Collision damage insurance or some of the airport charges and special taxes. You will wind up paying a lot more if you do. So for 8 days I woulld pay $225.00 with Dooleys or $223.00 with Hertz which is inclusive except for the deductible, which varies depending on what size car you get. Plus the gas charge. It will cost anoth. er $60.00 or $70.00 to buy a private insurer policy which covers you for a year. The car rental company will still take any minor damage from your credit card up to the full 1200 Euros but the private insure will pay you back. The Car rental companies will also tell you they don't accept third party insurers. It doesn't matter as the the private insurer will reimburse you directly for any charges the rental companies sticks you with. Since we are going to Scotland as well for a week both rentals will be covered for the deductible by th eprivate insurer for the same yearly rate. Here in the U.S. most credit cards cover your rental damage but you will find in Ireland they won't accept the credit card for insurance coverage, even a world mastercard, and world mastercard if you call them will tell you NOT COVERED IN IRELAND thank you. Plus even if you can find a rental company that will accept a world mastercard for insurance coverage they put such a large hold on your card to cover possible damages you will probably exceed the cards limit and won't be able to use it for hotels and such. , FinallyBe sure to check your rental over very closely and take pictures ((date stamped) of any scratches or damage to the car or its hub caps windows, or undercarriage. DO THIS BEFORE YOU LEAVE THE LOT AND HAVE THE CAR RENTAL COMPANY REP. INITIAL THAT THEY SAW AND ACKNOWLEDGE THE DAMAGE. Do this even if it is a small ding or scratch and make sure you have them initial the form. read more

Horrible experience with Hertz. First off they give us a NINE person van for three adults and two children. If you have ever driven in Ireland, you know that it isn't fun to drive a large vehicle on their rural roads. Secondly, we bought the extra insurance to cover anything that would happen to the vehicle. We had a tire blow out on the 3rd day and we had to buy a brand new tire to replace it since the "small print" doesn't cover tires or windshields. Honestly, why would you not cover tires and windshields for that price?!!! Never doing business with Hertz again. read more

Absolute worst car rental experience of my life. If I could put zero stars, I would. I don't even know where to begin....... first off, we were given a car a grade lower than that for which we paid for (and received no refund) and the car smelled of stale smoke. Two, the man, John, at the counter asked if we wanted me maximum insurance. We asked him if that covered us for all liability. His response, "yes, it's my headache now". Well, we blew a tire on a small dirt road and are now being charged close to $700 for a replacement tire and wheel. The wheel was slightly dented but we are being charged for a full replacement instead of a repair. Evidently their policy is that tires and wheels are not part of the car, therefore not covered by insurance. We heard nothing of this when we were renting our vehicle. Lastly, when we went to return the car at 7pm, Hertz was closed. Hertz is advertised as closing at 10p.m. Naturally, we were charged for this extra day even though we tried to return the car on time. I'm not kidding you, this is the worst experience of my life. I've never been treated this shitty before. read more

From 30/04/14 through 11/05/14 we used a car from Hertz. The car performed as expected but the overall service from with the representatives was less than stellar. 1. When we rented the car, the Hertz representative did not perform a "walk around" the car and have us sign off on any noticeable damage nor did we receive a "quick" rundown on the operation of the car. 2. The lot attendant handed us the key fob with out a ring or key ring 3. When we lost our key fob we contacted the Emergency Number only to find out that the phone was manned only between 9:00 AM - 5:00 PM 4. Once the phone was answered at 9:15 AM the next morning, we were told that a replacement key would be $250 Euros and that it would be sent via register mail once they "found" a replacement. 5. After a 2 hour wait, we were called and told that they key would be sent via registered mail from Wexford to Galway; but an address was needed.. We made the arrangements with out Hostess at the B & B that we had stayed at the evening before to use her address. She found us a room for that night at another B & B since her facility was full. 6. When we returned the car at the Dublin Airport, we were greeted by the lost attendant with; "You have been in an accident and that is a new car." 7. When finalizing the bill, we noticed that the key fob replacement was now $320 Euros. read more

We had a terrible experience with this location. It was referred to us by our hotel, who helped make all of the reservations. Here's our story: The hotel concierge reserved us a car for 48 hours with Hertz Dublin City Centre. We took a taxi from the hotel to pick up the car and then return the car to the airport location 48 hours later. The concierge quoted us the price of $250 with full insurance coverage. When we arrived at the Hertz Downtown location, the price of the 48 hour rental went up to $289 but they were giving us a "free" upgrade. So we said OK. When we checked our bank account that night, we saw Hertz had charged us $495. We called to find out why? No one at Hertz would answer the phone. In the meantime, we also got a flat tire our first day. When we called Hertz roadside assistance, we were informed that flat tires are not covered in the insurance package. We spent the next hour changing the tire in the rain, on the scenic Atlantic Way. Almost getting hit many times by other cars. When we returned the car, Hertz said we will be charged to fix the tire and the rim and they accused us of making scratches on the front of the car. Thus, now charging us $1,000. They will review all claims and send us final charges in the next 10 days. They also charged us $40 each day for the so-called "free" upgrade. Make sure you check everything out before leaving their lot. Have a good understanding of the insurance coverage and all fees associated with the rental. They totally take advantage of people from out of town. The return location would not even speka with us about the charges. We were told to go to the airport and talk to the manager there. Well no time when you are catching a plane home. We will NEVER use Hertz anywhere again and we travel a lot! read more

Rented car for 2 wks in October, 2014. Horrible check-in experience. Waited 45 minutes for shuttle at airport to Hertz location. By then there were a lot of people waiting. A large bus came and so at the location everyone rushed off to get in line and wait another hour. Then they charged an extra 30 euros to decline CDW coverage and an extra 5 euros to use a credit card, neither charge was on our original reservation. Really? By then we just wanted to get to Dublin, so we signed the credit card receipt in euros. When we got home, we found out they had charged us in dollars, using a higher exchange rate than what the credit card uses--and this without our authorization. Will never rent from Hertz again. read more

I rented a car at the Dublin airport for 9 days. I asked for the insurance, never requested the supercover and they never asked a single question. I didn't see that the receipt was put in the paperwork they gave me. No explanation was given, nothing. 2 days later, I saw they charged me for the supercover, theft etc. I immediately contacted them by email on June 29, not having a phone, got a response on July 10th. Telling me basically that I had signed the agreement I had also contacted them via email to inquire about renting a GPS. They quoted 15 euros/day. Before they responded, I had gone back to their website and saw that they rented it for 10 euros/day. When I asked why they would quote 15, they said: "Yes if you book on line then is a cheaper rate for the GPS". I was still in the US and clearly meant to order the GPS prior to getting there..... so why would they try to charge me 15/day? The car was not new, stick shift stiff (and I have rented MANY automatic cars, so I know). Customer service extremely poor. Was never given an option to return the car at the terminal, though it is possible. I went back to the airport a day before flying out and found out it was possible. You would hope that they tell you what options are available..... read more

Got charged for Driver Baggage Protection and Wheel & Tyre Cover that we never requested and there was a 5 euros debit/credit card fee that no one inform us of. At the end we paid almost double than our initial quote. I complained when leaving the car keys and the guy told me that he didn't know the girl who rented me the car, even if they work at the same company, and that I would have to contact her (???!!!) because there was nothing that he could do! Dishonest company and unhelpful staff. read more