We rented a car for 6 days at Dublin Airport. Prepaid online with full insurance (100 Euro…read moreexcess/deductible). Also purchased Glass/tire coverage for a few euros per day. Last time we rented in Ireland with Hertz got a tin can of a car, never again. Dooley's gave us a nearly new Ford, 4 doors with manual transmission. From noon Monday through 8am Saturday was about $260 (plus petrol, returned with full tank). We could have used credit card coverage for insurance, but the price was reasonable enough. We booked online before our trip. Irish car hire companies have been know for sleazy sales tactics but seems like they have cleaned up their act. I would rent from Dooley's again. I would award a 5th star if they did not charge for spouse as additional driver. That would differentiate them from the other Irish car hire companies, and would be good for business.

Fast check out for our rental and the staff were very nice. Unfortunately the cars with wifi…read morehotspots were all taken (pretty popular) but the gps navi was just fine. We're pretty resourceful so we don't get lost that fast i just have to remember that it's a right hand drive like Japan. Hubby was good with reorienting me LoL. The car was just what i expected...economy, fuel efficient and small....:-) Paul, the shuttle driver was so pleasant! he gave us tips and places to go which we really appreciated especially since he visited California so he knows the difference and gave us tips with driving over here. Great service!

Scammers. Make sure you ask them to remove their vehicle…read moretoll tag as it is a way for them to fine you, it will open the toll gates for you leaving you with no way to pay for it yourself and this will instantly result in a fine from them which can add up to a lot if you are a daily toll user. Scamming c... in the nicest way possible no warning, I was thinking they will deduct the toll fare from my card but instead they decided to fine me and extra 8€ on top of my toll fare for each time I had travelled thru...

Hello, I would like to Thank your Dublin City center location for going above and beyond the normal…read morecustomer service of Enterprise. All The employees went out of there way to help us get to the location and then after to help us get to our Hotel!! Big Thank You and a very Merry Christmas to all.. The crew at the airport are exceptional as well...

I had a call this morning to Dublin Airport Hertz on with a french (i think by the accent) girl or…read moresimilar, that did not go well. I was trying to brake down the charges that were being applied to me as the total had over €300 that was not accounted for. I was polite and professional, however this girl got irritated with me, she told me I would have to speak to head office, I asked her for the number and she hung up on me, as the phone was still connected I'm sure I herd her say the word "wanker" to her co worker as she put it down. I called back to understand why this happened but more importantly get the number I needed to follow up on my question. A male person picked up and was immediately hostile to me, i asked why I was called a wanker and he continued to shout at me down the phone, I actually asked him to calm down. I would implore someone to please listen to the recordings of these calls and help me understand why I received this type of customer service from Hertz! I am also a President Circle member, reward loyalty clearly doesn't mean a thing here. Never again.

I have rented from Hertz all over the world and this Hertz location was among the best ever…read more Friendly staff; car put out front ready to roll at appointed time; model (Audi A4) as specified. smooth return a week later at the airport. I don't believe most of the one-star negative reviews here. I believe most of all of them may be fake--gunned up by a competitor wanting to damage this Hertz franchise. Yelp ought to look into some AI screens that could detect the telltale markers of fake reviews. Ivan spot several just from a casual reading. Pay no attention to these.

We rented a vehicle way ahead of time and got a good deal with it. So we thought! When we arrived…read moreat the Hertz rental in Dublin, Ireland airport, we asked for a hybrid vehicle as the price of fuel is $1.78 a liter. The attendant behind the counter was an older gentleman but he mumbled and with a thick Irish accent he was very hard to understand, especially getting off of a 10 hour flight. He mumbled something and gave us the car as to get us out of there super fast. Now we know why. He gave us a plug in hybrid; which has to be plugged in for it to charge and use otherwise you are just running on fuel. Yes the vehicle trickle charges the batteries but not enough to use the hybrid feature. Our trip was planned to drive all the way around the country. We did and the price of fuel alone was crazy. I called the rental company and told them that someone had taken out the charging cable and that I was not able to charge the vehicle. The so called customer service started arguing with me trying to tell me that the vehicle is a hybrid and that it charges on its own. I am from the crazy state where these cars are made. I know the difference between a full electric, to a hybrid to a plug in hybrid to the gas. She continued to argue the point. So that is their tactic, is to argue with the customer while they are on an expensive vacation, so that they hang up. That is exactly what happen, she was no help on confrontational. She should not be in customer service .....or maybe that is exactly why she is there. During the whole trip I tried to call and get someone who knows anything about cars but NOPE! The customer reps I spoke with were the same as the first one. I'm pretty sure the put them in those positions on purpose. There is no way to get a hold of corporate when you are in another country. I called when we got home and sent email because Hertz will not call you back. Their emails are sent out by the same people they have as customer service reps. ONCE THEY HAVE YOUR MONEY, THERE IS NOTHING YOU CAN DO. BEWARE WHEN RENTING FROM HERTZ. BECAUSE THE FINAL BILL HERTZ THE WALLET! I WON'T EVER RENT FROM hurtz ever again, if you heed my warning just as the many others have written, you will go to another rental company!

Hertz-Dublin's customer service is a problem. I rented a car from here for a weeklong road trip…read morearound the countryside of Ireland. We rented a GPS through Hertz that was broken-- it would randomly shut down at major intersections, rebooting to a screen that said "Hertz: Never Lost." (Haha- see attached pic) After a few times of this happening, we decided to navigate by physical maps and WiFi service (when we had it), figuring it was fun to explore the old fashioned way. When we returned the car, we pointed out the broken GPS and asked for a refund. We were told to email customer service, which we did, along with pictures of the GPS shutting down while driving. A month later, Hertz customer service emailed us back saying that the unit was not actually faulty (?) and we should have told them about it while we were on the road (we were never near a city, so it would not have been possible to switch out the units on our drive anyway). They did not give us a refund, and borderline called me a liar about the whole deal-- which is way more annoying than having to pay for a broken GPS! Go with another car rental at the Dublin airport. Hertz's equipment and their customer service are broken. The guy at the Hertz desk at the airport when we first got our car was super nice though! That's why 2 Stars- 1 extra for him.

Horrible excessive holding fees of $5000 euros each rental. Small in terms and conditions. Cheap…read moreprices "exclusive" to use their framing which means they hold $5000 euros for 15 days (making interest off of the customers credit card). Don't make the mistake of booking more than once.

Very negative experience. Would definitely NOT recommend this location…read more First, they tried hard to upsell me into a more expensive vehicle by lying about 'improved gas milage' on the more expensive car. It has the same engine, but a larger fuel tank. Agent claimed I would get better gas mileage. Extremely deceptive and an outright lie. Second, the added insurance charges are outrageous. Doubled the daily rental amount. Finally, and most seriously, they have DOUBLED billed me, actually more than doubled. An extra $3000 dollars was added to my credit card. I did NOT agree to this and it is not on my contract. I have had to contact my credit card company to dispute the charge. Added aggravation and anxiety. Do NOT rent from this Europcar location.

They provided good service and I didn't have to wait long to pick up the car or drop it off. Also…read morethe car they gave me seemed pretty nice However, I did feel a little ripped off for a couple reasons. 1) there is a 30 euro fee for dropping the insurance coverage. Not sure if this standard but I didn't know about it when I booked. The agent said that they don't know if you're going to drop the insurance or not. True, but if you don't you pay even more. So it sounds like thrifty knows for sure that you're going to pay more than they quote you. 2) they seem to have put my transaction through in USD thus incurring an unfavorable exchange rate because of a 2.75% transaction fee. I realized this after leaving and I didn't want to quibble over $3. But know if you book to insist on getting charged in euros. Had I known about the $30 fee I may very well have still booked because of the convenient location. But I still wasn't happy with it. Seems like a way to make their prices seem disingenuously low online. This was my first time renting in Ireland / Europe. Maybe this is common. But I didn't like it

This is Dollar & Thrifty (same holding company). Great…read morecustomer service, blink and you may pass it. It is just south of the bridge on the left. We had reservations and were promptly taken care of. They were very accommodating with our schedule. Tried to get an automatic, but it was out for the day...most all of their cars are manual. Request the GPS (it doesn't come standard in every car), which is a must and lifesaver.

What a scam! They said we needed a letter of insurance coverage or that we would be charged for…read moreinsurance! We have car insurance and it was never stated on the contract that we needed to provide a letter from our credit card. Don't rent from them- employer hinted that he has had many customers surprised/ tricked by them!

Car rental, located just around the corner which is great, I do have my own car but at times have…read morethe need for something a little bigger and this place is so convenient, service is always quick, generally the price is reasonable except the usual busy holiday periods which they like every other business, jump on. Most impressed by their customer service, having dropped car back I got a call 5 mins later saying I had left my sunglasses on the dash. They were nice glasses which could have easily been taken instead, they called me. Top marks guys, reliable and trustworthy service!

I was given a car that had a problem that was discovered two miles from the airport. When I…read morereturned the car I was blamed for the issue, in spite of the fact that a mechanic who responded said t he car was ok. Then I was told I would have to rent a more expensive car- over double the price. There was no one to talk to and absolutely no customer service. I will never rent from them again.

Should have read reviews about tire issues. Had a slow leak and could have survived to end of…read morerental and return the car. Instead I called SIXT and was told to go to a certain tire shop and they would fix it. The tire shop put on a new tire and then proceeded to charge me 160 euros. I was told take receipt back to SIXT and they would reimburse me. I had already lost half a day and was running late so i went along. Upon return I was informed I did not have tire coverage. I had taken out what i was told was FULL coverage at start of rental (no mention of separate tire coverage). It was an almost new tire so there was no real reason to replace. Is there an "arrangement " between SIXT and its tire suppliers to supply new tires to renters?

The location was good and the staff was friendly…read more My complaint is the UNSAFE car provided and the week of stress trying to get the car replaced or repaired! Went to two other Enterprise locations trying to get help and it was useless! Called the roadside assistance line and the mechanic did not have any parts and could not help us. He did not help with getting a replacement car either. The first day in Ireland was beautiful with no rain. The next day it rained hard and learned the wiper blades were shot and coming apart. So we couldn't see shit for days and it was so DANGEROUS! After driving half a day, I discovered the alignment was off and the car was pulling a little to the left. Didn't think it was a big deal until I noticed the inside of the right front tire was worn bald and metal was showing! Another DANGEROUS problem with this car! Finally after three days of worrying, I found a repair shop in Killarney. The shop owner was so nice and made the repairs: two new tires, an alignment and two new wiper blades. She was able to get Enterprise to reimburse her directly, so I didn't have to pay her. I have not been able to get any compensation for losing half a day waiting repairs or getting a replacement car. I returned the car to the airport location at the end of my trip and again asked for compensation. I was told I would get a call or email from the Dublin manager. I'm home and still nothing! I'm still currently trying to work things out over the phone but people just keep telling me they will call me back! SAD...

We rented a car for a week while we were in Ireland in May. We were to drop off the car in Galway…read moreat 2pm but we got hung up as driving in Ireland took more time than we thought. We arrived at 5:35pm, 25 minutes before their posted closing time to find the building in full lock down with no signs or instructions. We returned the next day only to discover it was a bank holiday and Enterprise was closed. We tried calling every available number with no avail. As we were scheduled to leave the city on pre-purchased rail tickets before Enterprise opened the next day, we left the car there and dropped the keys in the door slot. Enterprise took more than a week to close our rental!! We ended up paying for an extra week of rental, insurance, and an extra driver! Enterprise would not work with us at all. I will never use Enterprise again.