We rented a vehicle way ahead of time and got a good deal with it. So we thought! When we arrived at the Hertz rental in Dublin, Ireland airport, we asked for a hybrid vehicle as the price of fuel is $1.78 a liter. The attendant behind the counter was an older gentleman but he mumbled and with a thick Irish accent he was very hard to understand, especially getting off of a 10 hour flight. He mumbled something and gave us the car as to get us out of there super fast. Now we know why. He gave us a plug in hybrid; which has to be plugged in for it to charge and use otherwise you are just running on fuel. Yes the vehicle trickle charges the batteries but not enough to use the hybrid feature. Our trip was planned to drive all the way around the country. We did and the price of fuel alone was crazy. I called the rental company and told them that someone had taken out the charging cable and that I was not able to charge the vehicle. The so called customer service started arguing with me trying to tell me that the vehicle is a hybrid and that it charges on its own. I am from the crazy state where these cars are made. I know the difference between a full electric, to a hybrid to a plug in hybrid to the gas. She continued to argue the point. So that is their tactic, is to argue with the customer while they are on an expensive vacation, so that they hang up. That is exactly what happen, she was no help on confrontational. She should not be in customer service .....or maybe that is exactly why she is there. During the whole trip I tried to call and get someone who knows anything about cars but NOPE! The customer reps I spoke with were the same as the first one. I'm pretty sure the put them in those positions on purpose. There is no way to get a hold of corporate when you are in another country. I called when we got home and sent email because Hertz will not call you back. Their emails are sent out by the same people they have as customer service reps. ONCE THEY HAVE YOUR MONEY, THERE IS NOTHING YOU CAN DO. BEWARE WHEN RENTING FROM HERTZ. BECAUSE THE FINAL BILL HERTZ THE WALLET! I WON'T EVER RENT FROM hurtz ever again, if you heed my warning just as the many others have written, you will go to another rental company! read more

Hertz-Dublin's customer service is a problem. I rented a car from here for a weeklong road trip around the countryside of Ireland. We rented a GPS through Hertz that was broken-- it would randomly shut down at major intersections, rebooting to a screen that said "Hertz: Never Lost." (Haha- see attached pic) After a few times of this happening, we decided to navigate by physical maps and WiFi service (when we had it), figuring it was fun to explore the old fashioned way. When we returned the car, we pointed out the broken GPS and asked for a refund. We were told to email customer service, which we did, along with pictures of the GPS shutting down while driving. A month later, Hertz customer service emailed us back saying that the unit was not actually faulty (?) and we should have told them about it while we were on the road (we were never near a city, so it would not have been possible to switch out the units on our drive anyway). They did not give us a refund, and borderline called me a liar about the whole deal-- which is way more annoying than having to pay for a broken GPS! Go with another car rental at the Dublin airport. Hertz's equipment and their customer service are broken. The guy at the Hertz desk at the airport when we first got our car was super nice though! That's why 2 Stars- 1 extra for him. read more

Hertz Rent A Car - Car Rental Near Me

We booked a car for our trip to Ireland through AAA. We chose and paid for a Nissan SUV with automatic transmission, and a GPS system. When we arrived at Dublin Hertz, we were told that they were out of Nissans but would give us something 'comparable'. Well, if comparable means four wheels and steering wheel, I GUESS you could say that a Dacia Duster is comparable. Known for the cheapest cars on the market, Dacia seems to serve those with little or no expectations for a vehicle. Having no other options, after arguing against the 'mandatory' insurance (we provided a letter from AMEX saying we were covered), they had us put down a 5000 euro deposit on a car thats worth about 6000 new, and we wre on our way. The car they gave us was full of scratches, which we documented, but we soon found out that additionally, the car was in dire need of a wheel alignment (pulled to the left-no fun when driving on the left) and rattled all the way up to Giants Causeway. 50 miles into the trip, the 56 euro GPS system simply dies, making us scramble for paper maps in a country we have no familiarity with, all while getting used to opposite driving. It was the most miserable drive of our lives. The stress made us consider simply pulling over and getting drunk, and calling Hertz to come pick us this Hoopty. THE WORST experience we've ever had with a car rental anywhere. I can't believe AAA endorses them, and that's where this review is going next. The service professionals were apathetic, and when we called to tell them about the GPS, were told that it didn't work in Northern Ireland. Well, it didn't work in any other part of Ireland either. Perhaps the AC adapter was broken? Don't know. Never again with Hertz. read more

Martie made this the best experience with Hertz I've had worldwide. Friendly guy, so very helpful. And he saved us money! Never had that happen with any car rental company, ever. Perfect car, low miles. Being able to get the car in town made starting out easier, and Martie's helpful advice and great sense of humor made this 5 stars! Enjoy! read more

Rented a car through Hertz Ireland. As I had a 3rd party insurance didn't accept theirs. When I checked my credit card invoice they charged me €30 extra for not accepting their insurance. I was not informed of this while booking. Although they are a large company they are out to scam money any way they can! BE CAREFUL WITH THIS COMPANY! THIEVES!! read more

I have used Hertz Dublin Airport, before while travelling internationally. Similarly, as before, service was ok. Checking in was somewhat of a hassle. I'm 50/50 responsible for that. The car was ok (brakes squealed) and was not the Ford that was advertised, it was the "or something like it." I found their customer service not the best. I had purchased the Sat Nav (Navigation) for $10 a day. It was a TomTom plug in to the cigarette lighter. As I was leaving the airport I plugged it in and it said battery was dead. 2 hrs of driving and charging the device and it still wasn't working. I called immediately and they told me to get it to one of the nearest Hertzs. So I tried, they said not it. I was then told to go to one of the airports. So I did, they said not it and told me to bring it back to Dublin airport. (They did call Dublin, but that was it. ) So I called Hertz Dublin airport for the third time and spoke with a nice man who said he would make a note in the record. He was very nice. When I returned my car and I had to go to the check in desk and tell them the story. The clerk there was super nice and immediately took off the charge. read more

Terrible- do not use. Hertz was the worst part of my 4 person golf trip to Ireland a few weeks ago. Online quote for the car for rental was $265, after insurance the total came to over $1000 for 6 days. After arriving at the terminal with golf bags and luggage for 4, the rep gave us a car that would not even come close to being big enough. Took an extra 1.5 hours to sort out after multiple trips back to the terminal desk. Through the first 3 days of the trip car was fine then Ad-blue warning started while we were in the middle of the country. Warning gave us 100km to refill or car would shut down. Our crew, like everyone in Ireland, didnt know what adblue was or how to find it. After hours of searching and stopping through multiple little towns we finally found at Dan Mulcahy's Motor Factors in Newcastle(these guys were great). The adblue cost us about $30 and more than a few hours of time... you would think this would have been checked prior to renting for a week. Didnt even get reimbursed for the adblue because it could only be done at the terminal desk, which was impossible to get to from the departure gates. Avoid Hertz Dublin airport at all costs! read more

No nonsense or crazy upsells. Solid customer service and made my experience simple and quick. Great rental car.

I rented a car ahead at a set price, another 60% was added at the counter, then once I returned it I found I also got charged for a currency charge even though I reserved it in Euros, added another estimated USD 15. Do not reserve through Hertz for this location, rent directly. Major racket, called Hertz and they said I must work directly with this unit. CAUTION, CAUTION read more

After a tremendously terrible experience with the staff of Budget rental cars Dublin airport we decided to rent a car for two days with Hertz Cars. The reservation process went well and the staff was friendly. We booked a super cover to not get charged overwhelming fees in case of any incident. The first day was brilliant. A VW Golf V with a decent driver system, bluetooth connection ect. On day 2 we left Dublin for a ride outbound north for Dundalk. After just 20 KM the onboard system warned about a loss of pressure on the right rear wheel. We stopped immediately at the next gas station to check the system report. The rear wheel was flat already and so we called the emergency road assistant (as said in the brochure and t&c's). The guy on the phone told me this issue is my problem, we could call for assistence (for a charged fee of 250 Euro) or change the spare tire on my own. The fact is I know that I can change a spare tire but since it was a rental car a flat tire is an issue I believed I had to report. So they left us alone with this problem and we didnt know what and how Hertz would charge us or may help us. Eventhough nobody answered the phone of the rental station at Baggot St. Anyhow we changed the tire and moved further. After another 70 KM the system told us again that (now the front wheel) has a loss of pressure. UNBELIEVABLE! Never in almost 15 years of driving annually up to 50000 KM I had a flat tire! So we called the station again and surprisingly had someone on the phone. He told us that tyres arent covered by the SC. No one told us about that fact or even made us an offer to book an option to cover tyre issues. Again it was OUR problem. Our daytrip was completely ruined by the pressure not to know what Hertz will charge in case of this issue. So we returned the car and the clerk told us that Hertz will charge another 170 Euros for a new set of tyres even if it was just one tire got damaged. In the end we made the deal to solve the problem on our own (AGAIN!) and fixed the tire. We returned the car with no extra charge but with a loss of nerves and a very unpleasant second day of driving. read more

Avoid at all costs! Got talked into paying the maximum possible for insurance on the car so that there'd be NO deductible, "bumper to bumper". Since I'd never driven on the left side of the road before, my wife suggested this was a good option. When I returned the car the next day to the airport, the attendant starts snapping pictures of the front left wheel rim. "It's been scratched", she says. I told her that the paperwork showed that all four rims were scratched before we rented the car. "Those scratches were black, these are white" she says. I told her about the max bumper-to-bumper insurance I'd paid for and she informed me that it only covered the body, not the wheels. Ok, now I'm mad. She goes on to inform me that a new wheel costs over $600, but that it will cost me $195. Seeing red, I sign the paperwork as I had a plane to catch. Within four hours my credit card had been charged an additional $500!! I'll contact my attorney when I get home from my vacation. Thanks so much for trying to ruin it, Hertz!! Never again!!! read more

Landed at Dublin airport, tried to rip me off an insurance quote of 26.50 euro per day, same car was quoted at $400.00 When i booked it stateside, rip off, not nice. Never again with Hertz read more

Bad experience with Hertz. They overcharge you and tack on numerous charges and they know you can't do anything about it as you have to catch a flight. Stay away from Hertz they will rip you off. read more

In a tiny lot in the center of Dubin, this Hertz team is able to get folks in and out of the city quickly and efficiently. The team was very nice to work with and I was upgraded 2 levels. Thanks Hertz! read more

If I could leave fewer than one star for Hertz Car Rental, I absolutely would. BUYER BEWARE. Hertz agents will tack on additional charges, i.e., insurance, without telling you, even after you have told them that you do not want the insurance. Trying to get this resolved without success has been a nightmare. DO NOT RENT FROM HERTZ. read more

Can't give less than one star unfortunately. They charged us for upgrades because the car we reserved did not actually exist. When we turned the car in to days early in Limerick we were charged extra for a remote return. So not only were we credited for the unused days but we were charged over a $100 fo refueling because we had the audacity to burn fuel between the gas station and the Hertz office. Use anyone but these clowns...in fact use the bus tours because at least the drivers are entertaining. read more