Scammers. Make sure you ask them to remove their vehicle…read moretoll tag as it is a way for them to fine you, it will open the toll gates for you leaving you with no way to pay for it yourself and this will instantly result in a fine from them which can add up to a lot if you are a daily toll user. Scamming c... in the nicest way possible no warning, I was thinking they will deduct the toll fare from my card but instead they decided to fine me and extra 8€ on top of my toll fare for each time I had travelled thru...

Hello, I would like to Thank your Dublin City center location for going above and beyond the normal…read morecustomer service of Enterprise. All The employees went out of there way to help us get to the location and then after to help us get to our Hotel!! Big Thank You and a very Merry Christmas to all.. The crew at the airport are exceptional as well...

Avoid at all cost. The whole experience picking up the car we rented on Orbitz with purchased car…read moreinsurance in Dublin airport was a nightmare, felt like a scam. Budget did not want to acknowledge the American purchased insurance and tried to add $36 per day plus taxes. After some arguing and refusing their insurance we were given an option to put down 22,000 euros for the cost of Fiat (really!???) or add another driver with 5000 euros down. We had no choice, picked a 5000 option or no car at all. After dropping off the car, we were charged $171 in fees and surcharges that we don't even understand. We've never had anything like that with any rental before in US or internationally. It sure felt like a scam.

Document everything on the car Budget car rental company uses the condition as a profit center for…read morecharges where you have no recourse but to pay. There was a scratch on the hub cap and they charged us $471 to replace the whole wheel

I'm a regular Avis customer in the United States, so when I planned to travel to Dublin, Ireland, I…read morereserved an Avis car rental. When reserving the car, I was careful to avoid getting a manual shift car unexpectedly as with my last car rental in Dublin. I specifically requested an automatic and thankfully got one this time. If you don't clarify that you want an automatic, by default, you'll get a manual shift. On my most recent trip, I ran into a different issue. When I arrived at the rental desk, I was immediately asked for letters from my insurance company and my doctor. For the insurance letter, I planned ahead knowing I would need to prove I had insurance, but I had no clue I needed a doctor's letter. I tried calling my primary care physician in Connecticut, thinking I might be able to obtain such a letter that they would prepare and send as an email attachment. With the time zone difference, this was not going to work. All of this fuss wasted a lot of time. I was able to get a driver to assist me, but this was not the plan. I ended up being chauffeured around Ireland for ten days. When I got back to the USA, I thought the doctor's letter requirement had to be in the fine print and I missed seeing it. THE DOCTOR'S LETTER REQUIREMENT TO RENT A CAR IN IRELAND WASN'T IN THE FINE PRINT OF THE AVIS RESERVATION. It was just a surprise sprung on me with no advance notification. The next issue had to do with liability insurance that I had purchased at the time of my reservation. When reserving the car online in the USA, I found out I wouldn't be covered for liability, so I paid $56 to Avis for this coverage only to be told by the Avis personnel at the Dublin Airport that it was impossible for me to have paid for such coverage since, by law, all car rentals in the Republic of Ireland come with liability coverage included. Upon my return to the USA, I sent a request to Avis for a refund of the unnecessary coverage. Months passed and Avis, although they acknowledged receipt of my claim, never responded beyond that acknowledgement. I'm now back in the USA where I continue to be an Avis customer and am completely satisfied with the company and its personnel stateside. I doubt I will use Avis ever again while travelling abroad.

Renter BEWARE! Both inner halves of the rear tires were worn…read moredown past the steel belts resulting in a blow out with one of them. The condition of these tires was undetectable unless you laid down on your back and inspected the inner portion of both tires (see pics). Getting assistance from Hertz was a nightmare taking several hours and when help arrived, the tire repairman recommended we not drive because the other rear tire could fail at any moment (vid too large to upload). That resulted in a 200 euro cab trip. When I later contacted Hertz, they initially responded that there was no problem since I had paid for the additional insurance and they wouldn't charge me for the tire. Subsequent calls/emails resulted in a $50 and $100 voucher for future rentals but that didn't even begin to cover the cost of the cab or missed rental day. An final email to Ms. Huff director of customer care went nowhere as she never responded. Efforts to dispute the charge with Capital One was another exercise in frustration and futility, but that will be a separate post.

On my first and FINAL time using the service, I booked an electric car that had been showing on the…read moreapp at a charging station for over 24 hours. Picked it up, everything seemed fine-- since it was connected to the charger when I arrived, I didn't notice the car had only 3% charge (3 percent!) until I got an alert while driving less than 10 minutes. Pulled over, looked for an emergency place to charge. Found one, made it there, all chargers in use. Waited as long as I could before having to call a taxi to get to my appointments. GoCar says there's nothing they can do, no refund (except for a small "inconvenience" credit), and they refuse to go out and charge the car and return it themselves. They ruined my entire day, I almost missed my appointments, and I had to not only spend more money on Uber to get to my appointments but also to go back to collect the car and ALSO CHARGE IT on my personal time (or they would charge me again for failing to do so, she said! Unbelievable!) and then return it to the original spot. I DID NOT GET TO USE THE VEHICLE AT ALL. Worst company, worst customer service, would never use GoCar again ever under any circumstances. EDIT: I can hardly believe this, but after going after the car, charging it, returning it plugged in to charge even more, and using the app to end the trip early, this morning we received an alert that the car was overdue and I had to phone them yet again. Just what I wanted, to spend more time dealing with this idiotic company. At least this second rep was polite.

I had a terrible experience, I booked a car 3 weeks in advance .The car was without battery and…read morethey didn't have a spare car, so, a weekend planed more than a month ahead completely ruined. They just did a full refund and 25€ into the Go Car account that I am pretty sure I am not going to use never again. Absoultely awfull. Worst experience ever in a rental