Stay away from this hertz. It is privately owned licensee with their own policies.They will rip you off with added "insurance coverage" or upgrading you to a more expensive vehicle if you miss your reservation by 30 min. Nothing Hertz can do to resolve any inconvenience read more

A disgrace - run by rude cheats, who overcharged for a rental, slammed a window in m face when asked to explain it, and refused to correct the over billing. I now see why there is so much negativity about this location online - the manager was a sleazy con man, and as we were leaving two other customers mentioned that they were "just plain thieves". How hertz would let these guys get away with it is beyond me. This location should be closed. AVOID!!! read more

Crooks This is the hertz location that makes you stop using hertz all together. If you don't pay attention they will overcharge you and add as many extra fees as they can. On the rerun they carefully make sure to not have enough terminals to pay for check out except one that is called PREMIUM RETURN if you pay extra $30us you can check out quick. Of course since everyone is late t their flights people are forced to pay for this line. Do not rent from them. Deceiving business practices. read more

I disputed this charge with my bank and I got all of my money back. In the end, Hertz did not receive a dime of my money. I would recommend everyone dispute these charges with their banks. This Hertz location does not deserve anything. read more

Let's start with I made reservations from NYC online and paid. When I got to hertz in the airport in cancun they took us on a bus out of the airport to a pick up spot. At this location they tell you that you need to purchase Mexican insurance etc which at the end come up to like $800 more then your original payment. It's a SCAM omg!!!! Do not rent a car from them. Came back to NY called up hertz and they do not want to hold themselves accountable for it. Called up chase Bank same thing. Beware of this company they are big time scammer look at all there reviews and other people who have rented cars from them. read more

Update (Mar-14, 2022): Since my review about a month ago, I was actually able to get a reimbursement for the amount above my reservation amount. Filling a claim with Profeco, the Mexican better business bureau, appears to have been the key factor. They took my claim and were going to proceed to mediation. Either this raised attention to someone in the corporate chain who actually cares or maybe they were simply backed into a corner, but it goes to show that it is important to take action. Hopefully efforts like this will contribute to start changing the culture in this and similar businesses and reduce the negative impact on Mexican tourism. read more

Do not rent from these frauds. they tell you that your vehicle is fine when you return it, then you try to finish the paper woman and you get a nazi woman screeching at you that you created more damage and yelling at you. Very abusive and would have called the police in the US. They tried to charge me 9 times on my card (lowering the amount each time) but my bank blocked them permanently since they are abusive frauds. STAY AWAY. read more

Last December, we had the worst Hertz experience ever renting from the Hertz in Cancun. I had a reservation, but it literally took an hour to get a car despite the fact that I was the only customer. They actually sent a car to take me to another lot up the road to get the car (rather than bringing it to me). When I arrived I was shown a vehicle that clearly not been cleaned (interior or exterior) as there was trash inside the vehicle and mud streaks down the outside. I insisted that they clean the vehicle, which resulted in additional delay. I was also asked to pay an upgrade fee as they did not have my reserved car in stock. Naturally I declined. The tank was only 3/16 full (Hertz claimed 1/4 on the contract) and the fuel light came on before we passed the airport on our way to Tulum. All in all the worst experience I have ever had, bar none, at any rental agency. I would strongly urge everyone to avoid Hertz in Cancun until they clean up their act. read more

I have been trying for weeks to get in contact with someone at Hertz regarding my bill from my recent trip to Mexico. I was wrongly denied, then told my complaint would be escalated 3 weeks ago just to be ignored and then denied again. They clearly don't care at all about bad reviews and won't help you. This place turned out to be a complete scam. I'd already paid for the car and insurance through booking.com, then when I got to the Hertz dealership in Cancun they charged me for THEIR insurance plus they had to "upgrade me." I was not given an itemized bill, just told I'd be charged a hold in case of damages which I said was fine. When I returned to drop the car off they presented me with a bill for 19,329.74 ADDITIONAL pesos, which is $976!!!!!!!! They included insurance, a hefty upgrade fee, and four other hidden fees. They said I couldn't discuss the charges with them there and gave me a number for Hertz. I've attempted calling six times and every time they "can't find my case" or "it's not closed yet" or they hang up on me. The place was packed and it took nearly 2 hours for drop off and pick up. We needed a car though and we had little choice. Avoid this place if you can!!! read more

This was our first trip to Mexico and after traveling in Europe South America Asia & Central America it was a shock to discover that when you receive a quote for $290 you will pay almost $1500 American dollars for two weeks rental of a full-size car. Not unlike the charlatans of old the moment you arrive you are told to throw out your idea and concept of what you were told and that there is fine print that indicates that additional idiotic charges may be required. In Cancun we discovered that it would cost us $1500 possibly more but a manager was there to assure us she could easily save us a couple hundred dollars. We were told this is normal in Mexico if you don't have insurance you can't drive and of course you have to pay five times as much as your car reservation total. Therefore when you receive a quote multiply it by five and that is what you will pay to rent a car from Hertz In many places this would be unethical and certainly in the former Soviet union this would simply be deemed as being clever. The reality is that your travel agency will get you a great rate quote (the quote is a lie but it will sound normal) the moment you arrive the officials at Hertz will certainly destroy any trust and faith you had in their ability to conduct business in an honest and forthright manner. This dishonesty is standard practice in Mexico and now I understand why I had higher rates quoted from national and other car rental agencies in Mexico - because it does not matter what the company is they will screw you over once you get to the counter. I hope this message is received by people that have realistic numbers like $300 for 2 week rental, even $500 or $600 is acceptable, however this is how hertz treats its customers. This is done with impunity, hertz lies and stares paying 5 times the amount is "normal". Rental car & taxes 20% BS rental insurance is 80% The cost of renting a car is a farce, a pathetic sham. It's not a difficult sales job as there have been a lot of newsworthy items written about the dishonesty in Mexico the lack of ethics by businesses that rip off tourist. Hertz sadly is no exception - yet another example of a company that cannot be honest when they quote car rental. Thanks for nothing Hertz & make sure your family has Realistic expectations of $750-$1000 a week for a simple car rental in Mexico. Fabricating rates is an art, Hertz is Chagall! read more

Rental cars in Mexico generally suck... but the took it to another level here. I'll start with the simple stuff. 1 - arrive and they tell me only Jeeps are available ("upgrade")... come to find the thing is junk . The low tire pressure light went off within a few miles of leaving airport and the thing had horrible grip in the rain. I managed to switch it out at Playa del Carmen All below don't show up in your online quote: 2 - 3% credit card fee. Doesn't bother me much, except for the big sign that says they don't accept cash... so basically I'm paying the fee the credit card company charges them, thanks! 3 - 19% airport fee - really? this didn't show up in my quote, complete bs 4 - Liability insurance - oh your in Mexico, this is mandatory even if your credit card usually covers it... let's double the price of your quote by adding this! I'll admit that I should've done a bit more research up front... but i wasn't expecting my quote to double! Lesson learned for next time, read all the fine print and check yelp before renting! read more

Simply put, this place is a huge scam. They try to sell you insurance that you dont need. They try to scare you into thinking you need it. It's like a horrible timeshare pitch the entire process. They try to make you so you uncomfortable that you will sign anything to get out of there. Keep in mind most people are worn out from travel when they arrive. They will even try to hide charges on your contract and distract you so you don't see them until it's too late. I'm currently in the process of having unauthorized charges removed from my credit card from this place. There is a reason why on yelp and TripAdvisor they have 1 star and hordes of people complain about being scammed. Please keep in mind this is not a real Hertz, they license the name therefore Hertz has no real authority and will not help you if you get in a bind. They even tell you flat out as a sales pitch for insurance "we aren't a real hertz so we can ot ho or any credit card liability protection that you have". Spare yourself the headache and go to America Car Rental or Easyway. read more

DON'T DO IT! First, it is a Hertz franchise so when you have an issue, which you will, Hertz is absolutely no help. 2nd, they are the opposite of transparent in the rental. They will provide you with a very competitive rate on the car then really overcharge for the insurance. My $214.00 a week car ended up costing $807.00. I purchased the basic insurance only. I am not even sure how they got to this. You have been warned, this is a total scam business and I can't believe Hertz lets them keep the franchise. read more

Horrible experience, the van I was given was a junk. It literally started falling apart by the time I arrived to Tulum. AC wasn't working, a window literally popped out of place, the van was given to me with zero diesel and barely made it to the Gas station! The person who assisted me was rude and kept trying to charge for bazaar items. It's been almost 3 weeks since my trip and I still haven't received my deposit!! I'm a great tipper when it's deserved, but this people will literally demand a tip. Lol Also, the are operating under a different name so be aware of who will be charging your bank--Instead of Herts I had a Firefly CuN APTO2 run a charge. And to top it off I had another charge from Herts a week later! Herts/Thrifty you are a real joke! Horrible experiencia, la camioneta que me dieron era una basura. Literalmente comenzó a desmoronarse cuando llegué a Tulum. El aire acondicionado no funcionaba, una ventana literalmente se salió de su lugar, me dieron la camioneta con cero diesel y apenas llegué a la gasolinera. La persona que me ayudó fue grosera y siguió tratando de cobrar por los artículos innecesarios . ¡Han pasado casi 3 semanas desde mi viaje y todavía no he recibido mi depósito! Soy un gran dador de propinas cuando se lo merece, pero esta gente literalmente exigirá una propina. Jajaja Además, están operando con un nombre diferente, así que tenga en cuenta quién cobrará a su banco: en lugar de Herts, un Firefly CuN APTO2 ejecutara un cargo. ¡Y para colmo, tuve otro cargo de Herts una semana después! Herts / Thrifty eres una verdadera broma! Y después se preguntan porque hablan tanta basura de los Mexicanos, por favor gente de Cancún no nos pongan en mal! read more

It was the worst experience ever. Slow employees, the car was supposedly being washed for an hour and a half. They did not have enough cars. Every empolles was on their phone. Will NEVER go through HERTZ in my life. read more

Cancun Airport. The worst car rental experience ever. I booked a car through Thrifty.com prior to travel. With insurance was $450, expensive but very little other option available. When we arrived we taken to HERTZ and were told that they had no cars and we would have to wait. How long? Maybe 2-4 hours they said. My wife and kids were waiting outside in the heat. After a short argument, I was told the only car available was $1300. I refused and they said I could take a bus. Horrible experience. They then said they had a car similar to what I booked but it would cost $850. This is the weekly cost. After about an hour I agreed just to get out of the place. The person and manager were very rude so I felt it was pointless continuing to discuss. I didn't want it to ruin our vacation. On returning the car, in perfect condition, they tried to charge my card $1100!!!!!!!! I walked off and canceled my card. Not sure what will happen but please, never never rent a car from Hertz or any of its associated companies, which includes Thrifty. What a rip off, what a scam. read more

Do not rent a car here. I made a reservation through Orbitz, and when I arrived in Cancun, the Hertz at Cancun Airport told me that they simply did not have cars and that an Orbitz reservation is meaningless (which they are not allowed to do). They overbook so much that there were 15 other people with me who simply did not get the car they had reserved read more

***SCAM ALERT*** Please read the 160+ reviews that have averaged to a 1 star rating for this Hertz location. The consistency of the feedback should tell you something. Note that I am a long-time Gold member and virtually only rent from Hertz. I have never had any issues once with a rental. Here however, I had booked online at a contracted rate and at the airport, refused every attempt to upgrade / upsell me on the car. In the contract however, they snuck in an upgrade and at checkout, they attempted to charge 500% more than my agreed upon rate. The upgrade was so minor that I couldn't even tell they upgraded the car (if they actually even did so). I argued this at checkout, and they were incredibly rude and attempted to wait me out so that I would concede so as not miss my flight. During this time, they pretended the mouse stopped working (even though they did not need to use their mouse for the computer system). They clearly use a myriad of methods here to upcharge customers, so please be careful if you decide to rent from here - which you should not. Watch the insurance and upgrade charges in the final contract and document any and all damage existing on your rented car. As virtually everyone has commented - this place is completely FRAUDULENT. read more

My online reservation confirmation stated total of US $428 When I picked up the car I was charged an additional $1,082 for Accident Liability (required) and Airport Fee (required). I was also charged for Medical Expenses (not required), Loss of Use (not required), and Roadside Assistance (I had declined). Also Credit Card Claim Package?, Premium Service?, Vehicle License Fee, Service Charge?, IVA Tax?, and a credit card Transaction Fee of 4.5%. Wow - what a scam! Choose a reputable service, NOT Hertz Mexico. read more

I sent an email through Hertz on 18JAN24. I was inquiring about the reimbursement I was supposed to receive from my security deposit. It was forwarded through Hertz to Thrifty, and Thrifty sent me an email on 20JAN24. It stated to give the company 10 business days as it had to contact its overseas vendor. I replied on 08FEB24 , 14 business days later to request my refund and have had no response. It is 29FEB24, 39 business days since my rental return and I have still not received my security deposit that was $5000 pesos, almost $300 USD credited back to my account. I still have the receipt and can send it to whomever I need or upload it where ever, but this is a very poor business practice and I request that the funds be returned to me. While I understand this is done through a Hertz/Thrifty outside of the U.S., they still carry the name on their Services and products. A company cannot delegate responsibility if you choose to outsource your brand. $300 isn't a lot to some people, it can mean quite a bit to some in today's economy. I have also tried to go through the Thrifty site to contact customer support and my inquiry would not send, and I used their phone number and was told to utilize the website via their automated responses. I attempted to get a Customer Service person, and that too failed with the automated phone service terminating the call. read more

DO NOT, i repeat, DO NOT rent a car from this location! This a a licensee location with their own set of rules and regulations outside of other Hertz locations around the world. I purchased insurance for a 9 day trip. A coconut fell and broke the windshield. We received a new car the following day with a new deposit amount put on my card, on top of the original deposit for the rental. We returned the car before our flight and were given a form only in Spanish. We were told the form stated that we acknowledged the insurance we bought and the location would pay for 80% of any damage to the windshield. We were in a rush to catch our flight and naively signed the form. Upon arrival back home in the US and translating the form into English, it stated that we were liable for ALL damages in full. Then the location tried to charge my credit card 3 times with different amounts. Thankfully my credit card company refused all attempts to charge me. The Cancun location STILL has over $1300 of my deposit owed to me. I attempted to call someone at the Cancun and Tulum locations with no answer. After five weeks of trying to resolve these issues I have turned to Yelp to warn people to NEVER, EVER, rent a car from this location. EVER! read more

Total lack of transparency on the pricing. I reserved the car and was expecting a charge, but then I was offered on the rush one modality of insurance to "complement" the one offered by my credit card. It turns out the price of the insurance was MORE than the price of the car rental per day, which effectively more than doubled my bill. I know I should have checked the charge right away on the counter but after 8h of travel and the place overflowing with people, I didn't do that. Also, the "Gold" rental in Mexico is simply ridiculous. The process to return the car, even more ridiculous, I had to wait for almost an hour, in a smaller office. I will NEVER MORE use Hertz for anything, personal nor professional - which was by the way what happened with my company (I should've got the hint). read more

The reviews are real do not come here. Had a reservation through Expedia and waited 4 hours just for them to say they had no cars. Regardless of if you had a reservation or fully paid for your rental they did not have a car for you. And the only reason we even found out was because a customer announced it to us, the employees said nothing and never even suggested that we go somewhere else they just let us wait in line and look stupid. And mind you by the time we found out it was midnight! Their solution was to tell us to come back tomorrow and they should have some cars. The only problem with this is a lot of people, including myself, were not staying in Cancun. We were driving to our destination. And mind you if they can't be smart enough to reserve cars for people who fully paid for their rental, what the hell makes them think we believe there will be a car for us tomorrow. Needless to say, just go to Avis. We ended up having to pay double as they were running out of cars too unless you're able to drive manual and had to get an SUV (ended up being better because the roads in Tulum were pretty rough but I digress). But even with the price increase it was a painless transaction and we had a car within 30 minutes. One of the worst customer experiences I've had ever. DO NOT COME HERE! I will probably never rent from Hertz again, even in the states because the experience was that bad. read more

New guy... took almost 2 hours to check out... everyone that came with us and after us we're well gone before us. Customer service was subpar at best. Too many rental options here to settle on this place, just look at the rating, read more

Come from the airport to get the car. Waited for 2 hours!!! They are making people wait in line (worse than in DMW) BUT THE ONES WHO WANT TO PAY 25 DOLLARS CAN FINISH EARLIER!!! I am very pissed and WILL NEVER COME BACK HERE. Also, people are lazy and too slow read more

Avoid Hertz Cancun Airport. They "force' you to buy an extra insurance claiming it is compulsory. They add extra charges. At the end, these extra costs cost as much as the rental of the car. Also, they stole one of my luggage. And no one at Hertz tried to help me. They are simply not trustworthy and are real thieves. read more

DON'T DO IT! For your safety and well-being, do not attempt to rent a car and drive here. Honestly, I did not have any issues with the Hertz staff. However, they do not tell you that you will be pulled over by the police every day and forced to pay them anywhere from $20 US to $200+ US. They take your license or you license plate off the car and threaten to keep it unless you pay them. The corruption is unreal. The police know that the Hertz cars are rentals by the license plate and immediately try to get as much cash from you as possible. My recommendation .... Uber or taxis only, and book tour when you want to leave Cancun. read more

This is 100% the absolute WORST company to deal with. If you make the terrible decision to go with this company here then be prepared for them to jack up the price an additional $200-$300 when you get to the counter, regardless of the price you've already paid via reservation. I don't believe you could possibly choose a worse company than this! Buyer beware and don't get jerked around by this racket! DO YOUR RESEARCH prior to making a reservation and flying. read more

Horrific experience @ Hertz CUN Airport Walked in to rent a vehicle and was helped by a woman named Sonia Fabiol Salmeron Portugueza who held me up for about an hour to negotiate a contract for a VW Bento, my usual rental vehicle. I've rented dozens of cars around the world and know how much I should be paying. I was nice and kind throughout the whole interaction because she seemed very nice also. After talking a whole lot of nothing I was anxious. I had been waiting, standing, and tired from multiple flights that day. And her being so nice i felt that I could trust her giving me a contract with what I specifically asked for, a VW Bento with full coverage. WRONG! After she charged my credit cars, she gave me contract which didn't even include all the coverage I wanted, and with the anxiety and frustration of the moment, I did my math wrong, paid, and signed a contract and drove off. But not before being stopped and haggled by a random timeshare/tour/hotels person INSIDE the shop who made me waste another 15 minutes of my time. As I drove off the lot, I began double checking my contract and after doing the math right, I realized I GOT RIPPED OFF. I think of myself as a savvy traveler, but these people managed to consume my time, make me anxious to leave, made me sign quickly taking advantage of my tiredness to make their sale. The contract also included a so-called "Premium Service" for 699 MXN which I never asked for, and 2 personal air purifiers for 2 x 995 MXN, which according to the seller were "NASA" technology, yeah right! I WAS SO UPSET. I returned to Hertz and requested to speak to the supervisor/manager. The manager proceeded to cancel the entire reservation and gave us a new clean contract with the full coverage that I requested in a matter of minutes for the proper price, the same listed on their website. Why couldn't they do this from the beginning? When I returned the vehicle I closed the transaction without problems. But the other three people returning vehicles were ALL COMPLAINING about extra charges added to their contract without them knowing. One guy was specifically complaining about being held up and given a contract to sign when the agent realizes the customer is tired and anxious to leave without an explanation of the charges. I know we're all adults and it's our responsibility to check but it's no lie that these people are trying to rip you off and waste your time. This is the last time I visit this location. SHAME ON YOU HERTZ franchisee! And shame on the people that run this business in such an unscrupulous manner with shameless employees. These are the type of people that give us Mexicans such a bad name. I am truly disgusted. read more

Waiting 1.5 hours in the line to take the car, and about 45 minutes to return. Five employees (5). One (1) working employees, the rest are talking or pretending they are busy. If you got a good deal online with itinerary stating "insurance included". That's simply a lie. Actual price will be 5-10x over your itinerary, they will keep talking to you with ridiculous statements like "it is Mexico" till you pay 5-10x price. Killing Hertz reputation. read more

Hertz - Hertz in Mexico is the worst car rental company. - Car Rental Near Me - Cancún, ROO

SCAM! They will say your reservation is cancelled and up charge like crazy. Had a reservation for $700 they told us they didn't have the car and we're giving us a Chrysler 300 for $4,000. SCAM!!! read more

Several reasons. The experience was absolutely horrible. Even more so given that I am a gold member. I will be proactively recommending to all my friends, family & colleagues to not use this Hertz location. 1) Wait time, not only to start working with an employee, but for him to go in the back and around the office to 'talk to the manager' or 'look for cars' etc. I was at the location for about 1.5 hours, starting at 12:30am 2) Allegedly not having any cars that I reserved, and when I agreed to take supplemental insurance, all of a sudden having upgrades available. And then going back saying the upgrade is not available given I didnt select the most expensive insurance option. Then when I finally got outside to get a car, I observed several cars in the lot and some that were available for customers (that were behind me in line and working with other hertz employees over the 1.5 hours I was there). 3) Getting defrauded by the employee with exchange rates. The employee quoted me in dollars, then did a conversion into pesos, which, just before signing, I learned was 21.6 pesos/dollar conversion rate, which was 16% greater than the actual conversion rate that day. I wish I couldve been charged dollars on my US credit card, and get the conversion rate that the credit card company would charge. 4) The car was absolutely filthy on the inside. It had tons of scratches on the outside as well. I recommend taking a video of the car when you're at the location to get your car, to avoid any further challenges. This experience was absolutely and completely unacceptable. I was defrauded with exchange rates, lied to blatantly about the availability of cars, until I agreed to add supplemental insurance, and finally the unreasonable wait time that I had to endure. read more

If I could give 0 stars I would. I had a reservation online with pricing, even called to update said reservation with the necessary liability coverage added to my account, AND had them email me the updates so that I wouldn't have to deal with any surprises upon arriving. Unfortunately that was far from true. The prices were all way up, they "didn't have record" of any added coverage despite my having an email FROM them, etc. What a hassle, ended up spending 4x the estimated costs. DON'T RENT HERE. read more

BEWARE. This place is no better than a criminal operation ripping people off. We almost left before renting a car there because of the higher price they quoted us in person vs the online we received. Finally, they agreed on a price closer to what they quoted us online. They try to scare you into getting the most expensive insurance. After all of this, we were charged $200 more than the total agreed upon price. Part of that was $64 "damage" (there was none). The car was half full yet they charged us almost $50 for fuel. They also said tax was included in price, which it was not and to top it off they charged tax on the "damage," other charges" (god knows what those were), and fuel. Stay away. We should've stuck with easyway rent a car. read more

Hertz Cancun is a scam they don't respect the quotes at the time of reservation. Awful customer service. It took me 2 hours to get my vehicle. Ended up paying a different price at the end. I filed a dispute with my CC company in the U.S and didn't pay a dime. Beware of corrupt comps in Cancun especially driving car rentals. You will never encounter these issues in Puerto Vallarta ! read more

This Hertz provided us with a shuttle from our arrival terminal to the store front in front of terminal 2. Our sales agent was pushy and tried getting us to spend more on their insurance ($20 extra a day), which we declined in spite of his attempts to make us feel like we didn't know that we were doing. They put a hold on your card of about $1200 for incidentals and take photos of the vehicle before they let you have it. Be sure to take your own photos if there IS existing damage and take pictures of the agent taking pictures to protect yourself. We didn't have any problems, thankfully, but the vibe is definitely scummy so it's better to be safe than sorry. The agent tried to explain they weren't really a Hertz, but a third party, so I wouldn't doubt that Hertz wouldn't end up helping you dispute. They will attempt to sell you a "premium return" or "else it will take 45 min" to return your car. Don't be fooled, I timed it on a 8am Sunday and it took us 16min from start to finish. Before you leave, someone will try to sell you on something (my partner handled this part in Spanish). They will try to swindle you out of as much money as they can before you leave. We spent about $130 total for four days on a series 3 BMW without incurring any damages. I would rent from here again, but only because of the convenience. read more

Will never rent here again. They gave us a car that reeks of cigarette smoke, so much that it made us sick by the time we got to our resort. We, along with assistance from the resort staff, have been trying to reach hertz by every way possible....multiple phone numbers, to no avail. It is impossible to reach customer service for help. read more

Cet endroit est très mais très déconseillé d'y aller. Du début a la fin le service est même pas proche d'etre "correct". A la fin de ton contrat, tu verras ta facture augmenter considèrablement, de plus ils ne t'enverront pas les photos du condition du vehicule au debut, donc conseillé de le faire par vous-meme***. Le service de navette à l'aéroport est nul voir inexistant, ils jonglent pour voir comment ils peuvent faire avec les passagers qu'ils font attendre des 30/45 minutes. Si tu perds ton vol, ils ne seront pas responsables de rien, ( meme si ce sont eux qui te retiennent pour prendre leur temps au max)... En tout cas et de tous les cotés, évitez a tout prix de faire affaire avec eux car ce sont des fraudeurs, et 0 empathie, pire voyage a cause de cette entreprise!!! read more

This is a scam! I had a reservation for $294.42 Mexican pesos, when I arrived they told me the insurance for that car was $300 USD okis a $2,000 USD deposit, I supposedly ended up getting a cheaper car for $150 USD for the 5 days plus a $150 USD deposit, they ended up overcharging my credit card for $371.28 and blamed it on the exchange rate, long story short the have all this hidden fees and fluctuations on their rates they tell you one thing and charge another. Hertz Cancun sucks! read more

Hertz - Overcharged - Car Rental Near Me - Cancún, ROO

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Experience was horrible. The reservation we made through the site said insurance was paid for, when we arrived they said it was not and had to pay another $500 for the time we were renting the car. At that point we were tired and not willing to go back to the airport to find another company. Please be aware of this. Secondly we rented a full size ca, VW Jetta and they said they did not have any and gave us a down grade to a piece of crap. The vehicle was damaged and they took pictures with their iPad, but when we returned the car they said we had to pay for damage. They didn't even look at the pictures prior to trying to charge us. Luckily my wife had taken pictures of the car to show it was already like that when we picked up. Do not use this Hertz!! read more