Their main tactic is quoting all of the prices in US Dollars and then billing you in MXN at their own ridiculously high exchange rate. Here is how it works: Actual bank exchange rate (current): 18.2 MXN = 1 USD Hurts, I'm sorry Hertz scam exchange rate (current): 21.5 MXN = 1 USD So, they will quote you say 100 USD for a 2 day rental. They will then charge your credit card: 100*21.5=2,150 MXN. Your bank will take that charge and convert it to USD: 2,150/18.2= 118 USD. And just like that, you overpaid by 18 USD. The beauty of this scam is that all of the talk is in USD, and even the contract that you look over and sign DOES NOT HAVE their crazy exchange rate on it. In addition, the agent will tell you that the price quoted includes all taxes and fees, but if you sit there and carefully look over the contract, you will see that you are paying a lot more than what the agent quoted you, even ignoring the above exchange rate sales tactic. read more

We made a reservation through AAA because they had an unbelievable low day rate for a "Premium" car. Long story short, the low day rate was honored, but the insurance ended up costing $85 a day. The location is set up to put you into a high-pressure sales pitch using threats of arrests to sell insurance and a cell phone holder kit. I suggest if you rent here that you make all your arrangements including insurance through Hertz online. If not, you will be overcharged one way or another, especially if you are a caucasian USA citizen. I say this because we paid more for a 2-day rental than an asian USA resident paid for a better car for a week. read more

Hertz Cancun airport is a scam. Bait and switch and scare tactics with exorbitant add on's. Told me as soon as I got there that they didn't have my car ready but for twice as much as my contract, they had one ready to go. Declined so they tried to wait me out. 3 hours later after a heated exchange with a manager, they suddenly found my car. But then they wanted $50/day for some additional liability and another $25/day for CDW. Almost tripling my price. I had a written copy of my CDW via credit card so they backed off on that. But they insisted it was illegal to rent a car in Mexico without the additional liability insurance. My contract showed that Hertz Mexico had liability already but they just ignored it when I pointed it out. They finally gave me my contract with the "optional" liability box right there in plain site. So all a lie on "law requires you to buy $50/d liability insurance". p.s. each of you need to determine if you are comfortable with the base liability that Hertz has already. Also, get your contract in peso's in advance. Otherwise, they will convert to peso's on the spot at a very, very bad exchange rate. Do the math before you sign the contract (my $620 rental would have been close to $750 US dollars because of this but I caught it before I signed and made them re-write the contract.) Google Hertz Mexico lawsuits and you will find plenty on this issue alone. Consider Hertz Mexico more of a hard ass time share sales pitch than just a quick in and out car rental like you are used to. You have been warned. read more

SCAM Alert! Don't use Hertz in Cancun Airport! I live in New York and I use rental cars in the USA all the time. I just had the worst rental car experience of my life in Hertz Cancun Airport. I made a reservation for a premium car (class G) on 12/26/2019 for the same day picking up from Cancun Airport. The online reservation that I got showed that the amount for the reservation to be paid at the front desk was $714.03 USD (close to $14,000 MXP). Once I showed up to the Hertz location it all went south, first the car I was assigned was a Jetta which is clearly a class D. But that was not the worst part, I was charged more than $25,000 MXP that with deposit went up to $30,000 MXP (more than 1,500 USD). This is pretty much doubling what I had in my reservation. They said that it was because of the dates and they added some protection plan fees that I told them several times I did not need. I could see them in the final receipt. Like other posters here, I told them that I was declining it and they didn't care. Still added the fees which are normally more than the actual daily rental fee. I also asked for a car seat, but do not know if that would cost another $700 USD in Mexico. This was an abusive transaction that I would even consider a scam since I got a price online that I was happy with and did not look for more options, but then once in the location if I did not like the new price I was screwed since there were not any cars in most of the other car rental places. I paid the $33,000 MXP because I need to get to Tulum that same day and I was traveling with my family, and sincerely I was out of options. These practices are very unfair and abusive. I definitely will not use Hertz again and sticking with Enterprise since they at least stick to what they show in the reservation. I would obviously love to get some of my money back since I feel paying $1,700 USD for driving a Jetta for 9 days (almost $200 USD per day) is unrealistic and a ripoff. By the way, I own a travel agency and I am very familiar with seasonality, but this was a stretch. Thanks in advance and here is hoping that this comment has some effect. Also if you try to leave a comment or complaint using the Hertz Contact Form (www.hertz.com) on their site, don't use apostrophes because their backend is so badly designed that their SQL database won't take it and break. read more

Worst rental car experience of my life! Not only did I do my research and have another place picked out but it was also much less expensive. The people at Hertz pulled us over and held us hostage talking so much until they made sure we would rent from them. It felt so much like a scheme. Then I had my friend drop a pin so we could find the rental place to return the car. That has helped before but the return was a different location so they gave us an address. We spent HOURS trying to find this address. There were so many different locations and we just ended up going back to where we picked up the car. Upon arrival it was 3pm!!!!!! We missed our flight!!!! Then the guy had the nerve to tell us we were late! We were supposed to return by 8am hence the part where we left at 7am to be on time. I am all about being on time. I consider being on time late so this was extremely stressful especially with missing a flight!!!!! The man wS as rude as can be and no one tried to make amends for us missing the flight. I will NEVER rent from hertz again! read more

This is a SCAM !!! They will tell you the total amount in US dollars but you will pay it in pesos at company's exchange rate (5 pesos more than in any bank). They will not tell you this information when you sign the contract. This is a SCAM !!! The only thing they want is to take your money. Customer service is terrible. read more

HORRIBLE!!! These people are crooks. Do not book with Hertz in Cancun Airport. When you make your reservation, they make it easy. But when you get to the facility, they doubled the price of our rental after we waiting for an hour to get it. We rent a car every time we come to Cancun, at least once a year and have never dealt with this. Awful. read more

Terrible place for car rentals. My family and I waited for over three hours to get the original car we had rented online. They also tried to convince us of taking a smaller car which was upsetting after waiting so long. Also, the company does NOT respect the price you pay/see online. They will find other ways to spend much more money once there, leaving you very little choice when you absolutely need a car. Complete scam. read more

DO NOT RENT A CAR HERE. We arrived and they did not honor our reservation, they didn't have the car, and they tried to upsell us for 6 times the price. These guys are scammers and they will not honor your request. I Recommend AVIS, just down the street, and seems better. Don't go here, they are a bad company. 0 out of 5. read more

So before anyone thinks this is a fake review by an employee or someone else associated with this company, hear me out. This five star review is for the MANAGER Janet Rodriguez, who was awesome to us! This is why: We have been going to Mexico for over 10 yrs and we always get a rental car to drive to places ourselves. This trip we were pulled over not once but twice for a shakedown by crooked cops who feel emboldened because their new politicians there are doing nothing to make it safe or address crime in any real way. The first time we lost $80 US for "speeding" when we were not. We had just left our hotel (Villa del Palmar) and later found out this is a huge shakedown area probably because of its remoteness. We later learned it's THE LAW to give all tourists a warning first unless they have done something really egregious like hit and run or DUI etc. We were simply a family of four on our way to drop our son off at the airport. Our son happens to speak Spanish, and tried to reason with this guy, but he told us if we didn't pay the fine "right now" it would cost more later and be tacked onto our rental car bill. All of this was a lie. He told us he had our license plate number and our car and would "remember us". This is what prompted us to go back to Hertz and switch out our car. We had rented the previous one at a smaller Hertz store in Cancun and they were terribly slow and incompetent, so we decided to go to the airport one since we were dropping our son off there already. When I spoke to Janet about our predicament she empathized and said they do the same thing to the Mexican people too. She swapped out our car and gave us a newer nicer one for free; and we appreciated her doing that after all we'd been through. The second time we were pulled over we knew what to say and didn't pay a dime because of her. We have been to Cancun many times, but it has really gone downhill and we won't be going back again unfortunately. In fact, we won't be going back to Mexico at all after this December due to the way the country continues to treat its visitors and the increasing lawlessness we see every time we visit. read more

Be very cautious about the fraud scheme that they run. When I returned my car, they said that there was a bump in a tire. I told them there was not but they said that they could feel a bump and they proceeded to charge me an additional 300.00 for a tire. There was no bump. The attendant who drove me to the airport terminal told me that every day they do the same thing to their American customers because they know there is nothing the customer can do and they know that the customers will not stay there and argue because they do not want to miss their flight. I had no choice to pay but I am protesting this with American Express and Hertz but I am not hopeful I will get relief. read more

Crooks. Try to charge for EVERYTHING. Extra taxes, extra driver, credit card charge, blah blah blah. They also claim they didnt have our reservation. I peeked at the screen and watched her type it and it was right there. Also, be prepared to wait for hours. They will leave the counter to go "look for your car" and come back 30 minutes later. Do they have a warehouse of cars back there that they're searching through? And if there are thousands of cars to look through, why are we all waiting for two hours for a car? read more

Had my friends cousin in Cancun hook me up with a great deal on a rental while visiting Cancun. Great service, recommend Emmanuel to help you out. Speaks English read more

We arrived with our pre-reserved and paid intermediate car rental. Upon arriving it seemed Dollar, Thrifty, and Hertz were all the same thing. There were five people at the counter and about five in the line. This took about an hour just to be attended by someone. Everything seemed fishy as people kept walking out angry. To my surprise it was no different for me. Once it was my turn they told me that what I had actually paid was not the car but only the liability ($225 for 4 days) they also told me they no longer had my car and only had a small basic Nissan March, which barely has a trunk and we would not fit. After arguing for more than an hour they finally found a medium car but still charged us $480 extra for the car + car insurance. They completely screw you over and quickly sour the beginning of your vacation. AVOID going to HERTZ,DOLLAR, OR THRIFTY in Cancun! Not worth the trouble... I would recommend trying to get a taxi or transport to another car rental downtown or somewhere not in the airport. read more

Bad quality and slow service. They kick ppl from their office to wait outside being rude and straight to inform - you don't want to wait outside you won't rent a car here. Run away from huge lines and bad service read more

After reading all the horrible reviews everywhere in Cancun we were scared! However I talked to a friend who had just went to Cancun and calmed my nerves and told me to go with hertz. So glad we did! We arrived at the airport and as soon as you land you walk into a hall full of rental car businesses. We quickly saw the Hertz sign and walked up to them, he found our reservation and called a guy over to help us with our bags. He took us outside and called the shuttle, they loaded up our bags and took us about a minute away to pick up the car (this was a clean, air conditioned, pretty new bus, other businesses had much "crappier" buses from what I saw). We got to the place and walked in there were about 7-9 guys processing cars so there was no wait there. We got the car for $25 a day plus the $25 basic ins and a $500 deposit but on hold on the cc. The total was about $300 for the 6 days.( but u don't pay this until you return the car) Now before you leave to get your car some ppl will want to talk to you, these are with a travelers club and want you to go see one of their other hotels, they offer you $165 coupon to apply to your car rental , ( we did this, I probably wouldn't do it again but hey we saved $165 on the rental total price so I can't complain) The car they gave us was clean, fairly new ( had some dents but it's a loaner right?) they take pictures of every dent u point out and all sides of the car, they have u sign that and then your off! When you return the car they examine it, pull up the pictures release your deposit and charge you with the total they originally quoted you (minus our $165 coupons) then they shuttle you to your terminal and done! Also they offer car seats but we had our own and the car had car seat latches Would definitely rent from here again read more

Good service. Car was ready and in good condition. Short wait to get the car. Car drove fine. Giving car back, however, was surreal. Two guys behind the counter, wearing ties, like clerks from a 1950s movie, with mountains of paper. Everything is on the computer, but they still seem to do it twice, on paper too. Shuffling papers, stapling, sorting. Almost comical if it didn't take 5 minutes for each person, so if you were standing in line behind 3 people, it might be 15 minutes, and then a 10 minute wait for shuttle.... so plan for 30 minutes to return the car... read more

What a disaster!!! One hour to take care of a Gold member for a car. There also was an incident that could have turn very ugly. Hertz apparently has partnered with Timeshare company and a person signs up to visit one of their resorts, they are put in front of the line. Well after waiting an hour, no one was going to put up with that s... We even had to call the general manager, but it didn't resolve anything. Two agents working at a snail's pace for Gold and Premier members. We landed in Cancun at 3:45pm and didn't leave the airport till 7pm spending and hour and a half at Hertz. read more

DO NOT RENT FROM THIS PLACE. The counter at the airport told us $40 a day. They charged me $100 a day. I didn't drive the car off the lot and I still have not gotten my refund of $680 plus the deposit. They will lie to you to get you to take a car. I am not filing a fraud claim with the credit card company. read more

Hertz in Mexico is absolute TRASH! ...no one picks up the phone on their customer service line and after reporting an incident no paperwork has been sent to me after numerous emails. read more

I would give this negative stars if I could. I've been here for 2.5 hours with hungry children and a preexisting reservation and I am still waiting for my car. Nobody is working very hard except the people trying to sell me timeshares. read more

I was very nervous about rentals in Cancun after reading all the bad reviews (not just Hertz, but across the board). After doing some research, I ended up taking the risk of choosing Hertz, mostly because it's a large chain and had higher reviews on Yelp. I've included a long review b/c I felt that there was no perfect information out, but overall from my 1 experience alone in Cancun Hertz, it all worked out very well (FYI - I also rented with my parents a few years back through National, and that went well too) A few tips first: 1. Book on Hertz website - this way you don't have to ever go through a 3rd party for issues, and Hertz will always prioritize people that book on their own website first. 2. Be a smart traveler - know the foreign currency conversion rate, know when to be assertive in saying no to terms, take lots of photos and videos of your car and check-in AND check-out for documentation, make sure that they sign off on your car before you leave at the end, have a no foreign fee credit card 3. Be a little flexible - with a lot of developing countries, things can be such a toss up and you don't always get what you expect. As long as it doesn't derail your plans, don't let it get to you What went well with Hertz Cancun: 1. Check-in process was very smooth - we went to a well-lit, air-conditioned, spacious room with at least 6 check-in counters; we arrived at night, so even though there was just one person doing check-in, there was no wait and we got through everything in less than 10 minutes. 2. Convenient drop-off - I can't stress this enough! Hertz has an office by the airport AND in hotel zone. They allow FREE return at either the airport or at their hotel zone office! I didn't know this and was only informed at check-in. It worked perfectly b/c we planned to rent the car as we arrived, drive ~1 mile to a nearby hotel airport, and do a day trip to Tulum/Playa Del Carmen, and then check-in at the Hyatt Ziva Cancun. Turns out Hyatt Ziva Cancun was walking distance from the Hertz hotel zone office, so it saved us time and money! 2. Great hours - can't remember their exact hours but we got in after midnight 3. No hassles with using American credit card AND collision damage waiver - I definitely took a risk here; I know Chase Sapphire Reserve (and several other high-end credit cards) cover CDW, so I opted out with no confrontation from the Hertz representative, but I've also read several reviews of CDW being rejected by rentals in Mexico. All said, Hertz folks had no issues with me doing this. My credit card was also a metal card with no elevated numbers; I know sometimes this is an issue in traveling to some countries, and the Hertz rep had trouble carbon copying my card (which gives her reason to reject my card). She just laughed and wrote the numbers down. No issues here either. 4. Very reasonable price - We got an air-con, automatic intermediate car for 1 day for ~$35 all-in (I'm also under 25 so there was a surcharge included in this I think); it's nothing close to the sketchy $3 rentals, but it made me comfortable that I was paying for a decent service, which is what I got. As a note, taxis to and from Hotel Zone is typically $20-$30 (closer to $20 if you pay peso equivalent) each way, so by allowing me to drop off car at Hotel Zone alone, it saved us $20; and the flexibility of planning our own day trip (vs. going with a group) was awesome 5. Paying in pesos is good - I don't know what some of the crazy people are saying on Yelp being such American dollar stickers. Rule of thumb is ALWAYS pay in local currency, because they're not trying to game you by charging an additional conversion. Obviously bring a credit card that has no foreign currency transaction fee (so many cards do this now), and be a smart traveler and know the conversion rate before you go. If for whatever reason they reconvert pesos to dollars to pesos, do your math and just say no. It's that easy. 6. Good car and service - our car was clean, new (less than 5000 miles), and the car handler took more detailed videos on his iPad than I had. What could be improved: 1. Empty booth within airport - Note that if you arrive late, the counter INSIDE the airport (very small booth) will be empty, but they leave a very iffy map to guide you to the office. It's a confusing map, but once you step out of the terminal and walk a few steps, you'll see the bright Hertz sign. From there, it's a 2 minute walk to the office and very safe. 2. May not get your reserved car - our rep joked that we got lucky because we were upgraded to a Jeep (it was awesome, at ~$80 value), but that if we arrived a bit later, we would've only had minivans / soccer mom cars, and apparently they always get some angry folks because of this. I think it's worth the risk, but my lesson is don't book the cheapest options (b/c then you're first on the list to be bumped), and arrive by 10:30pm (we got in at 12:10). Hope this helps! read more

Not sure if it is because I am a business traveler, but my experience with renting from the airport location for Hertz was absolutely incredible. I arrived close to 2 in the morning, Friday night (technically Saturday morning). I went to the Hertz desk at the airport - they asked me if I already have my reservation. I responded Yes and I waited about five minutes for the shuttle to bring me to the Hertz office. Brando greeted me with a smile, asked for my proof of reservation and whether I had international auto insurance. I responded Yes and also requested an Automatic transmission since I have not driven Manual in years. Brando made the whole process quite smooth. We then walked through the entire vehicle and photos were taken of any scratches on the vehicle. These photos were also emailed to me. I never once felt like I was being taken advantage of and, in fact, I left the office in a better mood, relieved, and completely safe (which is especially important for a young female traveling alone like me). I am not sure if it makes any difference, but, when traveling through foreign Spanish-speaking countries, I always try to conduct my transactions in Spanish - and to always be polite! Nevertheless, I will definitely be renting from Hertz Cancun again in the future - thank you for such a positive experience! read more

Very pushy sales agents who try to upsell you a lot of unncessary insurance. They also take a lot of time, it took almost an hour to get my car. After you visit the first agent, they send you to a second desk that tries to sell you a timeshare. At checkout, there is a long line to wait in to just get checked out. read more

BE AWARE THIS PLACE! TERRIBLE. TERRIBLE. TERRIBLE place to get ripped off. We are so glad we walked out from this place and went to another company. We booked our car 2 weeks in advance through Expedia but the price you booked for is totally a joke. When you get into their nice looking rental building, they are ready to rip you off with 6-7 times more than what you expected to pay (they didn't have my car available when we arrived so, gave us the downgraded car). We had no options but charged me 7 times more for the downgrade one!!?? That's not my fault!! On the printed paper, They charge you weird fees I've never heard of. I am not talking about a deposit they put hold on your credit card. The deposit is a completely a separate transaction from this charges. We visit Cancun so many times, but first time terrible experience with Hertz. I strongly DO NOT recommend this terrible place to anybody who wants to have a good vacation. Hertz really made our first day of vacation into nightmare. Again, so glad we rejected and walked out from this place. Found way better one but very frustrating and terrible experience in another country. read more

****DO NOT RENT A VEHICLE FROM HERE!!!!**** Like the other reviews they're overcharging our $200 rental into $1,000+ to our credit card!!!! This scam is still a current tactic. First time renting a car in Cancun and it has been the absolute worst experience ever!!! Save yourself the money, frustration and headache!!! read more

Scam! Quoted 975 all in Then told 1500 Then told 1600 Charged 1800 for "gas" Tried contacting customer service and they couldn't look up my reservation. Sooo corrupt. Please shut this operation down. read more

Absolutely horrible!! I was a Gold Member but will NEVER use Hertz again. I had reservations for over 2 months. Arrived at the airport and used the shuttle to get to Hertz. When I arrived I noticed about 20 people waiting outside but assumed they were waiting for the Airport shuttle. Once inside I was told they did not have my car and I would have to wait 3 hours!! What??? The rep said my only option was to upgrade to a Minivan and HAVE TO PAY FOR THE UPGRADE!!! So YOU made the mistake by renting my car and no upgrade for free??? I ended up having to take the shuttle back to the airport and hire a taxing to get to my hotel. Come to find out, all the people outside were waiting for their cars too. An absolute joke! I will NEVER use Hertz again. read more

This Hertz office is absolutely awful. Under no circumstances rent a car from this office!!! The representatives use underhand tactics to get commission for insurance that you didn't agree to purchasing. We were sold roadside assistance and additional driver insurance despite explicitly telling the rep that we didn't want these. We got no recourse in the office when we realized that we were expected to pay for these on returning the car nor when we contacted Hertz on our return to the US. This is a private company that works under the umbrella of Hertz. They will also try hardsell you Timeshare under the guise of giving you helpful directions on leaving the office. read more

They'll make you wait 2 plus hours. They won't let you finish your sentence . They're expert at being rude and scam you. You could be Mexican yourself it won't matter . They won't honor any prices . Not associated with Hertz read more

Horrible customer service with a guy I had spoken too and they are a joke and try to mess you up and overcharge you. They don't want anyone else to come when you talk to them and they say this speak English. They are horrible people trying to hijack tourist. read more

I'm pissed I even have to select ONE star for this place. After landing in Cancun, we were shuffled to an employee who pulled up our reservation and let me know that we would have to pay an extra $75/day for additional insurance (on top of the plan we already bought) or else we would need to submit a deposit of $1,600. This was for a $4/day car rental for 2.5 days in Riviera Maya. When I asked where that was spelled out on their website or forms, I was told "it's there..." but nobody could show me where that information could be found. I said I couldn't add that to my credit card, so he said he could charge a different one for AN ADDITIONAL FEE. I told him we had an email from the insurance company ensuring us that the insurance policy we had already purchased would cover the car and we didn't need to buy anything in addition to that plan. He brought the manager over, who proceeded to tell us the email didn't matter, that we HAD to purchase the insurance or submit the $1.6k deposit. We called the insurance company, put them on the phone with the employee, and ultimately they just had to give up and say "Hertz won't accept it...we'll refund you right away." At that point, we turned away after an hour of battling. As we left, a man approached us and let us know that if we sat through a 90-minute presentation on the resort he works for, that the deposit could be brought down to something in the $300s and we would receive 3,000 pesos for it. We were exhausted after traveling all day and experiencing horrible customer service for an hour, so we listened. Finally, he let us know that all they would need was our credit card number andddd that we could enter a raffle if we submitted the last four digits of as many credit cards as we had...then we could partake in this "worthwhile" experience. This was clearly a scam and this Hertz openly worked alongside this company to benefit from it as well. We were so LIVID that we went next door to the AMAZING team at Avis and poured all of our money into a Range Rover for the week. I CANNOT STRESS THIS ENOUGH: THIS HERTZ ROYALLY SUCKS! read more

If I could give - stars I would. What a crocked operation. Trying to over charge for everything . Trying to put $2000 dollar hold on my card on top of over charging for insurance. Will go back to National next time read more

Cancun hotel package I paid for included car rental plus insurance. At the counter, they said they would not accept it because its 3rd party and forced me to buy their hertz brand insurance instead which was close to $50 a day. Buying their insurance is mandatory. Felt like extortion. read more

DO NOT RENT HERE. I had a reservation booked through AAA, when I arrived I was shuttled to their office from the airport terminal. When I got to the counter, I was told that my reservation was going to be more than what was already confirmed and that I had to pay mandatory insurance that was more than the reservation, and $3500 USD deposit was requested for the car. I told the rep. no, and to give me my card and ID back. I had been to Cancun more than once and I know that is not what it should be. He brought in the manager and made me a "special deal" and cut like $80 USD off the reservation that was over $800 USD FOR A 4 DAY RESERVATION as a final offer. I said no. I went outside. He came back out and offered an SUV for $500 USD inclusive of rental fee, insurance, and deposit. I agreed. He stated that he needed "my friend to book it because it needed to be under a new name." Complete bs. She went inside (non Spanish speaking) and he completely took advantage charging her more than the agreed $500 and tried to put us (5 people) in the smallest compact car they had for the rate, after telling me that they had an SUV ready to go. They kept us hostage with her card and ID for in all, more than 2 hours. I finally got back on the shuttle and went back to the airport to rent with Budget. The guy understood the issue. He booked us in a 7 seater SUV for $240. $150 USD deposit with FULL COVERAGE insurance. Don't get taken advantage of. And definitely do not go to Hertz. read more

El personal gold son unas ratas especial menté los gerentes son mentiroso te dicen que porque es temporada alta tienes que comprar seguro de un millón, mi consejo es rentar afuera del aeropuerto el personal es mejor y no andan con mamada com los del aeropuerto cuidando un la famasa Karen porque también tiene una read more

I came to Cancun with necessary paperwork to show Hertz that I already had car insurance that I had through another company. The individual representative agreed and said he understood and I did not need to purchase additional insurance. I returned the car and they said I approved the additional insurance. I explained I did not and they said to call the 1-800 number which I did and someone was suppose to get back to me as of yet, no one has. They charged me the full the cost of the insurance. read more

Beware the scam. When we were at the desk, we were very clear that we were declining all extra coverage of the car. The man said he understood. Then he printed out the contract and told us to initial at several places. This included paying an additional $180 for extra coverage. I admit, we were tired from having gotten up early for the flight and should have read the contract before initialing. When we returned the car and found these extra charges, the guy at the receiving windows was not surprised. Also be aware that the information desk in the office is just for selling you a time-share. read more

Long lines that seemingly lead to nowhere for nothing. All the waiting took hours of our time and only lead to MORE LINES. Avoid at all costs. read more

NIGHTMARE! Worst car rental experience ever! The 10 minute wait we were informed of took and hour and a half. Complicated process and major language barrier (despite 6 years of Spanish)! My $187.00 quote at booking turned into over $900.00! Major ripoff Not a good way to start a vacation. Wish I had read the reviews posted here. read more