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    Hertz

    1.4 (367 reviews)

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    1 year ago

    Horrible service, waited for the vehicle over one hour. over charge in taxes and insurance

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    Page 1 of 10

    Hertz Reviews in Other Languages

    Review Highlights - Hertz

    Insurance is expensive but I feel well worth the peace of mind.

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    Avis - This is ABSURD!  A charge of $314 has become £551! The Dollar difference there is close to 500! Avis Cancun Airport - TRASH AND TROUBLE

    Avis

    1.5(109 reviews)
    0.2 kmAeropuerto

    SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.

    SCAM ALERT: They will force you to pay for insurance you already have…read more DO NOT RENT HERE. This location runs the classic insurance shakedown, and the corporate office backs them up. I prepaid for a rental via Capital One Travel. My voucher explicitly stated: "Third party liability protection (TP): Includes 16% tax" with coverage up to 1M pesos. When I arrived at the counter, the agent and the manager refused to honor this. They lied and told me I had ZERO coverage. We argued for two hours, showing them the written proof on our voucher. They gave us an ultimatum: Pay an extra $500 USD for the liability coverage we already bought, or forfeit the car and our prepaid money. We were forced to pay under duress just to get the keys. When I contacted Avis Corporate, they admitted in writing that my reservation did include the mandatory liability coverage. Yet, they refused to refund the double charge, claiming I "voluntarily" chose to buy it again. This is a predatory business practice. They lie about your valid coverage to force you to pay double, then hide behind the signature they coerced out of you. Avoid Avis Cancun at all costs.

    Photos
    Avis
    Avis - I got a brand new car. 24km! This is why I Avis'd

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    I got a brand new car. 24km! This is why I Avis'd

    Fox Car Rental - Check in inside a trailer? Be amused.

    Fox Car Rental

    1.2(174 reviews)
    0.4 kmAeropuerto

    Title: Hidden Fees and Duplicate Insurance - Prepaid Deal Turned into a Rip-Off!…read moreReview Body: I booked a prepaid intermediate SUV through Expedia for 8 days in November 2025 (Confirmation FFX06A0306) at a total of $243.71 - seemed like a good deal. But at the Fox Rent A Car counter in Denver Airport, they added massive undisclosed fees and duplicate insurance, turning the bill into $797.68 total charges, with $553.97 extra charged to my card! They charged: * ATS $111.92 (airport shuttle surcharge - not in the Expedia quote at all!) * Duplicate liability insurance: RLP $148.48 + SLP $150.00 (I only agreed to one additional coverage for ~$140 as an international driver) * Inflated Concession Recovery Fee $54.59 (vs $8.99 quoted). The upsell pressure was aggressive, and these extras weren't clearly disclosed in the prepaid booking. Fox Denver is notorious for this bait-and-switch on third-party reservations. Expedia, please stop partnering with them or warn customers better! Ended up paying more than triple what I expected. Avoid Fox Rent A Car - go with a reputable company like Enterprise or Hertz. 1 star. (Santiago Daniel Calderón Rodríguez - Rental Agreement DEN-1058151)

    they get a 2 star because the car was cheap and drivable. The agressive sales tactics to get…read moreinsurance I did not need did not work. When signing up on the internet you see clearly that Fox/Enteprise gives you adequate liability coverage - yet the Mexican mafia kicks in when you pick up the car with hard sell that you have no insurance - just call it like it is attempted fraud if you are stupid enough to go along with it. Please dont get the extra insurance - in Mexico this will almost tripple the price of the rental- dont do it!! No one in office to take me to rental area in La Paz- pick up car 1 hr late- after BS sales pitch. Sincro going out on 1st and 2nd gear when transmission is hot. Lousy shifting restults. Called managet in La Paz to complain about tactics and he appoligized and rightfully said his check in person was wrong!!!! $11,000 deposit was a part of the scam- beware!!!

    Photos
    Fox Car Rental - After 1.5 hrs, here comes rental car.

    After 1.5 hrs, here comes rental car.

    Fox Car Rental - The tank was empty before I drove off the lot. They made a record of it being half full, so I was scammed

    The tank was empty before I drove off the lot. They made a record of it being half full, so I was scammed

    Fox Car Rental - 2 COMPANIES IN 1

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    2 COMPANIES IN 1

    Budget Car Rental - After overcharging me, he said, "You had full cancellation--why didn't you cancel?"

    Budget Car Rental

    1.2(119 reviews)
    0.3 kmAeropuerto

    Avoid Budget Car Rental at Cancún Airport. On December 12, 2025, we reserved a car through…read moreTravelocity with our Visa card. We already had full auto coverage, Visa's rental insurance, and we also purchased a rental protection plan at booking. The total was $319.18, including $136.40 for the car rental, $61.78 in taxes, and $121.00 for rental insurance. When we arrived at the Budget counter in Cancún, the line of customers stretched out the door even though only six people were waiting to pick up vehicles. Despite having four counters open, it took nearly an hour to reach an agent. The delay was caused by constant disputes: every customer ahead of us was arguing with staff about a clear bait‑and‑switch, and many were visibly upset and raising their voices. After about 40 minutes, I asked my wife to hold our place in line and walked to a neighboring rental agency. An employee there urged us to rent from them instead, warning that Budget would try to charge us around $800. I explained that we already had a confirmed reservation for much less, so we decided to wait and see what Budget would do. When we finally reached the counter, the Budget representative told us we were required to buy their insurance or they would not release the car. We explained the multiple layers of coverage we already had, but he insisted it was not acceptable and presented a total of approximately $790. At that moment, it became clear why every customer before us was so angry. We objected and told him we could easily call for a ride and rent elsewhere for less. The agent said he needed to speak with his manager to "see what he could do." After about five minutes in the back room, he returned with a "best offer" of $669.08--still more than double our original confirmed price. He also confided that he had raised concerns with his manager about these practices but had been ignored. Save yourself the frustration, wasted time, and unexpected charges: do not rent from this Budget location at Cancún Airport.

    The wait time is too LONG at the counter. It was about 40 mins to get someone to assist us with…read moreour reservation.

    Photos
    Budget Car Rental - The scams in Spanish

    The scams in Spanish

    Budget Car Rental
    Budget Car Rental - Nice family van

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    Nice family van

    ACE Rent A Car-CLOSED - Gas tank with more than 3/4 when we returned it.

    ACE Rent A Car-CLOSED

    1.1(31 reviews)
    0.2 kmAeropuerto

    BEWARE: as several other reviewers have pointed out, the ACE (seems like they now are and/or are…read moreoperated by Movii) in Cancun are SCAMMERS. Had fueling and insurance scams happen to us, after we avoided their false damage scam. 1. They charge you "required" additional insurance even though the reservation specifically states the price includes the required insurance ("Third Party Liability is included in all rental rates") and after the long wait for their shuttle to take you to a location far from the airport, you're stuck paying hundreds of dollars more just to get a car. 2. They lie about how much gas was initially in the car and then charge you an exorbitant amount for the (small) difference, even though we returned the car with more gas than when we received it. We carefully took videos of the outside of the car to ensure we avoid them scamming us for fake damage on return, but didn't think to take a picture of the gas tank display since it's written on the rental agreement, only for them to completely disregard that (like the ignored the terms in their own reservations). Seems like this gas scam is their (new) way of scamming those who they can't scam for fake damage. They're also super rude and aggressive, threatening us when we tried to indicate on the sales documents that we were being coerced into signing and paying for their scam charges.

    Great start to a vacay. After waiting for an hour and a half at the Cancun airport, the rental…read morecompany Sixt car rental helped me call ACE. Initially they said would take them another 50 minutes to retrieve me at 2 kilometers away. Eventually, I and another family arrived at the ACE/Movii car rental place. I had already paid for the car rental upfront on Wisecars for a full 12 days in Cancun MX which included CDW & TP insurance. When I arrived Ace (aka Movii) wanted a $400 USD ransome for what they claimed was insurance on the car in Cancun. This was about identical to the base rate I'd already paid beforehand for the car in the US. There was an extended "discussion", but of course I needed the car to get to Carmen and it was already dark outside. ACE/Movii simply wouldn't let me take the car without paying this ransome amount and a $1000 deposit (the family before me paid some amount more than that). ACE/Movii isn't listed on Googlemaps in the correct location, making it another outrageous event finding the place on the way back. Now, you know why.

    Photos
    ACE Rent A Car-CLOSED - Agreement showing that the tank was 3/4.

    Agreement showing that the tank was 3/4.

    ACE Rent A Car-CLOSED - Waited half hour to check in. Ridiculous.

    Waited half hour to check in. Ridiculous.

    ACE Rent A Car-CLOSED - Don't be fooled

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    Don't be fooled

    Europcar

    Europcar

    1.1(220 reviews)
    0.2 kmAeropuerto

    SCAM Rental Car is what this should be called…read more Buyer beware if you were 1 gallon short, they will charge you $45.00 100% bait and switch, and they try to screw you on insurance also Stay away from these Scumbags !!

    I had a very frustrating experience with Europcar in Cancun…read more I booked my rental through Priceline and was quoted one price. Before arriving, I even called to confirm the deposit amount. However, when I got to the Europcar counter in Cancun, both the rental price and the deposit were completely different. After some back and forth, they adjusted it and I ended up paying a lower rental rate with a reasonable deposit, which I appreciated--but that was just the beginning. When I returned the car, they claimed that one of the wheel caps was damaged or missing. This made no sense because when I received the car, two of the caps on the left side were secured with zip ties, while the ones on the right side were not. It was clearly inconsistent from the start. Despite this, they charged me nearly 2000 pesos for a cheap plastic cap that is nowhere near worth that amount. What upset me the most was the misleading information about the insurance. At pickup, I was told I had full coverage and that I wouldn't need to worry about anything--whether I hit something or someone hit me, I was supposedly 100% covered. But when the issue came up, they said the insurance only covered certain types of damage and did not include things like tires or related parts. That was never clearly explained. Overall, the lack of transparency, inconsistent information, and unexpected charges made this a very disappointing experience. I would not recommend renting from this location unless you are extremely careful and document everything in detail before leaving the lot.

    Photos
    Europcar - Still waiting

    Still waiting

    Europcar - Damaged and unsafe tires

    Damaged and unsafe tires

    Europcar - Este fue mi auto y fueron alrededor de $175 usd por 5 dias, nada mal y económico en gas

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    Este fue mi auto y fueron alrededor de $175 usd por 5 dias, nada mal y económico en gas

    Hertz - carrental - Updated May 2026

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