Good evening. I'm reaching out because of an extremely poor experience I had with the manager at Hertz rental at the Cancún international airport location. My reservation L50305859C7, was booked to be picked up on April 2. While I was on my flight to the destination, our plane had to make an emergency landing which caused us to miss our connecting flight outside of my control. I called hertz corporate number and informed them of the situation and they informed me that they would notate it on my account so that my reservation would remain the same and I would just pick up at the airport 1 day late. When I arrived in Cancun on the morning of April 3rd, I explained the above information to the receptionist. They called the manager who said they would resolve it and just said to get on the shuttle and come to the hertz office. When I got there, I explained the above-mentioned details to the clerk who stated my reservation was in the process of cancelling and I could only start a new reservation: at 7 times the original booked rate. I asked to speak to a manager; a taller gentleman in his early 40s. He became immediately dismissive and said there was nothing he could do for me and began acting extremely rude and unprofessional. He then became rude and dismissive to my pregnant wife who was standing there with my 6 and 8 year old children. When I called him out on that he immediately became PHYSICALLY defensive and walked around the counter getting in my face in a manner as if he wanted to FIGHT me. All of this was in front of my pregnant wife who was sobbing and my children who were also crying at this point. He then had to be PHYSICALLY RESTRAINED by his co-workers. When I asked for his name he covered his badge and refused to show me. He was a larger Hispanic male with short hair in his 40s. My wife and children and I then left on foot to walk to find a different rental car company. I am absolutely disgusted with the lack of professionalism demonstrated by this "MANAGER". As a professional who works in law enforcement, I was appalled by his behavior. Stay away from this company. read more

Having finally given up any hope of a positive resolution, I'm posting online about my experience being scammed at this Hertz location in the hopes that it will at least help steer others away from here. Here's how it works. You make your reservation online (in our case, we were pleased to reserve an SUV for 15 days for under $800, which seemed like an amazing deal). I had read on various forums that we should book directly with a local company, but I ended up deciding that it was worth it to go with one of the bigger name companies in case anything went wrong. It was a mistake. Once you show up to pick up your rental, one of two things happen. If you're lucky (like my Dad was, who was picking up at the same time as me), everything goes smoothly and you get your rental without any issue. If you're unlucky, they tell you that it is "illegal to rent a car without additional insurance" and tell you that you owe an additional $500+ on top of the $800 reservation, and that they will not give you a car unless you pay for this insurance. Not sure how you end up in one category or the other. It may be luck of the draw - maybe my Dad just ended up with an honest person checking him in, while I randomly ended up with the scammer. More likely, they saw that I was exhausted from a long day of travel with three young children and correctly recognized that I wouldn't put up too much of a fight, and also wouldn't call their bluff and just go to another rental agency. From subsequently reading about this scam on message boards, it sounds like if you really stand your ground and fight back, they will eventually give up and let you have the car for the price you reserved it for, but it can sometimes take hours and I definitely didn't have the capacity for that. Also, if you're thinking "my credit card provides rental car coverage", that's not going to help you. They just tell you that you can't have the car without paying additional money. Pointing out that my father wasn't required to pay the additional fee didn't make any difference (and honestly we didn't want to push too hard on that because we were glad he wasn't a victim of the same scam!) If this happens to you, you'll reach out immediately to Hertz customer service, but they will tell you there is nothing they can do until after the rental is completed, and to ask the Hertz staff about it when you drop the car off. You will follow instruction and ask the staff about the situation when you drop the car off. They will be very sympathetic and agree that what happened to you was wrong, but they will say they can't help you and you'll need to reach out to Hertz directly to resolve things. So, you'll reach out to Hertz. If you're like me, you will spend 4-5 months speaking to dozens of different customer service representatives trying to get someone to understand and care, but it will ultimately be for naught. Most of these reps were very kind, but they all said the same thing: "We spoke to the location, they said you agreed to the extra insurance, so there is nothing we can do". The fact that I was aggressively forced into signing for this insurance under threat of having my rental taken away did not seem to matter to any of these people. If you're thinking "but I have status with Hertz, I'm sure it will be different for me", I regret to inform you that my President's Circle status made no difference in any of this. So, five months after being scammed out of $500, I'm finally giving up and admitting defeat. My final act is to post my account of this experience on the internet in the hopes that it might save others from the same fate! I wish I had done more research in advance, as stories about this specific scam are all over the internet now that I know what to look for. I'm mostly disappointed in Hertz as a company for allowing this sort of thing to happen, and refusing to believe me or do anything to make things right despite literally dozens of emails that I've sent to different customer support members. read more

The Hertz airport kiosk was easy to find at the airport and was just outside the doors to border control and baggage claim. After check in one of the staff escorted us past the the aggressive vendors to the shuttle. After a quick ride to the main Hertz rental office our car was brought to us clean and with a full tank. Everyone was very courteous. read more

Hertz - Car Rental Near Me - Cancún, ROO

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When we arrived, we spoke to the agents at the gate in the terminal. They acknowledged our Gold status and kindly escorted us to a van outside that took us to the actual rental counter. We presented our reservation for a five day rental at $146.87. The agent, Jonathan, was kind and funny. He even said he was upgrading us to a larger car at no additional cost. When we presented our credit card, he said he needed to update our reservation to the cardholder's name. In doing so, they increased our rate to $344.59. We have made several attempts to appeal to Hertz to refund the difference; however, Hertz Corporate keeps saying that the Cancun location is a "license location" not part of corporate and that we have to contact the location directly. They also claim they have done so, but say the location denied our claim. Using the chat feature, the agent actually suggested I need to "visit the location," which is laughable. I have always had a wonderful experience with Hertz, but this has really damaged my opinion of them. #Hertz, #HertzLetsGo, #HertzGoldKart read more

Beware of Hertz at the Cancun airport. They will scam you with the ridiculously expensive "insurance". They claimed their prices are low because the "mandatory" insurance is not. My rental cost was $270. The insurance they tried to charge me was over $600. When I told them my credit card covers my car rental insurance they told me that is not valid in Mexico. After I confirmed with my credit card they said it was simply not true. My brother got his rental with Enterprise and his experience was totally opposite. Never again with Hertz Cancun! read more

Antonio helped me at the counter ; he was extremely nice and patient with me - very professional and kind. Carolina walked me to my car and she was also very kind and talkative. She welcomed me warmly and made me feel comfortable because she knew i was traveling alone. Rojelito was my driver to the car rental place; he was extremely accommodating and went above and beyond because i had a cash problem - he did everything to help me. The gentleman that helped me to get my car was also nice. To note: - they charge you a fee for using a credit card... - they try to sell you excursions " for taxes only " when you go pick up your car read more

PREDATORY PRACTICES. DO NOT BOOK HERE. We booked online and were given a quote of $350, when we arrived the guy forced us to get extra insurance (which our cc already provided) and popped so many fees (including an extra car seat that magically was added and was not provided) on that our total ended up being $1,400!!! They told us it would be $250 to cancel, (we had so many off-site activities that required a car that we basically would've paid the same amount if we canceled and tried to book elsewhere). We've called HERTZ and they've said this place is its own entity and they can't do anything about it. We've gone through HERTZ MEXICO customer support and they basically told us they don't care and will not do anything to rectify the complete and utter rip off this was. I repeat DO. NOT. BOOK. HERE. DO. NOT. BOOK. HERE. DO. NOT. BOOK. HERE. read more

I had a ugly experience. I completely understand I was outside the US and I can't expect them to cater to my language but a car rental place at the airport should be bilingual to deal with customers. We were charged wrong and had to get a manager because the misunderstanding with communication. It was resolved but only after a lot of back and forth. The car we rented was ready to retire. It was not what we expected in a rental car. It was very outdated and half cleaned. The alarm didn't work properly and kept going off unexpectedly. Upon returning the car was the easiest process and a good experience. While he didn't speak English somehow we managed to communicate with each other very well. It was quick fast and easy to return. Next time I'll probably just use a taxi service read more

Don't come here! They make you buy the insurance and swamp The car out? The lines is very slow and we waited almost 2 hours! You reserve and you pay double! Beware read more

Dollar/Hertz will give you a quote for Cancun Airport rental upfront but when you come to pick up your car, you will find that you have to pay additional mandatory insurance. On my last trip (March 2024), Collision Damage Waiver and Third Party Liability Insurance was $100 per day on top of the quoted rental price and this was their minimum coverage. I was quoted $240/day for the highest level of coverage!!! These extra charges are not disclosed at the time of reservation and they are extortionate. I spent weeks contesting this with Hertz and got nowhere - basically, the Cancun Airport is a local franchise operating under Dollar/Hertz name. Do not fall victim to this scam. There are other companies out there who disclose insurance fees at the time of reservation. read more

This place deserves no stars because they are doing would be considered illegal in our country. They use the old bait and switch maneuver on customers. Let me explain. After you book your air and hotel typically most people then begin searching for a car rental if they don't want to mainly be restricted to their hotel grounds. Well as you search you typically shop for a great rate to keep costs from spiraling out of control. So most typically shop for the best value. Okay, so you snag a decent auto for a great price and you tap yourself on the back for a job well done. Mission accomplished! Well that is not the case here. Why? Because there is a fairly new law that you have to have some local insurance. Regardless that your credit card covers your rental insurance or you purchased a supplemental insurance online. Okay, if this was here at home in the US it would probably amount to a small additional amount. Well not here in Cancun, the final price before handing over the keys to you is exponentially higher. An online booking of $475 for a week rental quickly becomes over $1200! Okay, so you argue with them a little and they miraculously knock $400 off of your additional insurance rate. Okay so now you are down to just double the rate of what you originally agreed to pay!?! Visitors here are now being intentionally gouged by excessively expensive additional insurance rates that make no sense. Being angry is not a good way to start off a relaxing tropical vacation. Being legally ripped off is a horrible way to start off your trip so BEWARE OF THIS SCAM. Someone is making huge amounts of money from this bait and switch. If you choose to walkway from being ripped off. You can pay for a shuttle from the airport to your hotel. read more

Well I actually had a rental with Sixt but when I couldn't find their desk at the airport, I asked a guy at the Hertz counter. He explained it was a 10 min. taxi ride but could match my rate. And he did. He even helped us find the shuttle and load my mom's scooter. But when I went to counter at Hertz, I spent over an hour as the car wasn't available and they "upgraded" us along with an upgrade in price and full coverage. When I tried to have full coverage on the original car it was higher than this new upgrade. Honestly the process was LONG and overwhelming. We took the upgrade but it did NOT resemble a SUV that I'm familiar with in US. Then when we went to get the car, we wanted almost another hour. None of the folks outside spoke English and with my limited hs Spanish - I could not figure out what was going on. Finally I got the manager and the car finally appeared. Ehh did it take over 2 hours for a rental?? The car was nice and what I did appreciate was when we returned the car, the guy at returned offered to drive us to the airport since we had a scooter. That brought them back up to a 3 star. read more

I declined all additional coverage and they added phony insurance charges and would not remove it from my rental car bill. The desk associate brought up a fake looking web site and said that the additional coverage was required. This is not true. The car I was given was horrible and looked like it would fall apart. I later learned that the Hertz brand is owned by Avasa in Mexico and it appears to be part of their business practice to stuff like this. Avoid at all costs. read more

This Hertz charged me TRIPLE what they quoted me for from the Hertz website, and this is AFTER I refused all insurance and upgrades. They still tricked me into signing for charges that I did not agree to and now I'm out $400. I contacted Hertz online to ask them to give me a partial refund down to the original booking price. Hertz at the Cancun Airport is actually a franchise licensee. This is what Hertz support told me when they explained that they cannot do anything to help me with my issue. The Hertz company has no control over the actions this place takes, and has no interest in stopping them from doing it. Go with any of the other rental places nearby, I wish I had done my homework and seen the bad reviews read more

They force you to buy additional liability coverage, even if you're already covered through a credit card or your own personal auto insurance. When I made the reservation, my "guaranteed" rate was $79.65. The final total ended up being $289. read more

Reserved in May 2024 for July 2024 at Morelia Airport They called a week before to confirm Our reservation. Arrive at airport, no cars and no idea when we could get a car, it could be days. Not reliable read more

We were quoted a price a couple of days before we stopped to pick up the rental auto and everything was good. When we got there they wanted double the amount. BEWARE OF THESE SCAMMERS! I am attaching the name of the person who made the deal with us. DO NOT BOOK WITH THIS COMPANY. CUIDADO CON ESTA COMPAÑÍA DE GENTE ESTAFADORA. read more

Horrible service, waited for the vehicle over one hour. over charge in taxes and insurance

Had a reservation for a van. Flight delayed they gave it away. Then they wanted three times as much (from $300 to $900) for a different car. Seemed like a scam they run often. Dropped my Hertz Gold done with them. read more

This is probably the best option of a number of not-very-good options for transit from Cancun airport. (see other ideas below) Make sure you have an online quote (from hertz mexico) or a competitor that includes basic insurance, and you can usually get the rental company to honor it. Don't go in without a reservation. A shuttle takes you to a large off-airport rental site. Lots of people working, high traffic. The return location is a different one nearby & more disorganized (much less motivated staff). Budget an hour longer than you expected for the return process so you don't miss your flight cutoff. I got an okay car (with weird headlights) at a good base rate but with a fairly expensive add-on insurance for 100% coverage-- I was going to be driving small roads so decided it was worth it. Expect a larger credit hold than in the US, $500-$1000 possibly. Keep in mind in Mexico you *must* have the basic insurance (your US insurance doesn't apply), and the rental companies will charge you for any damage to the car, even wear-and-tear items like a blown tire. If you're not sure your credit card will protect you, you're better off paying for coverage. The non-highway-roads in Mexico are no joke. Sadly for a destination where everything else is easy-peasy for tourists, airport transportation is not, with a whole series of referrals and independent agents acting as sales people. It will be the least appealing part of your visit. Taxis are big-American-city expensive despite the short distances. They kicked out Uber & now the monopoly keeps it very expensive. Your cheapest, easiest bet (if staying in Cancun) is to get a shared shuttle to the hotel strip, and rent a car from one of the off-airport locations there, such as the locations at the malls. If you're heading further away, a package deal with transportation is a good idea. But renting a car for a few days is actually not much more than the round-trip transit using the airport taxis. If you do rent a car, remember to have a specific quote! I couldn't find much practical info on Mexico rentals, so hope this helps somebody. read more

Hertz Mexico is a criminal organization. I verbally declined all additional insurances, upgrades or anything from the basic rental multiple times. However, they added insurance and upgrades last second and ask me to sign pretending it was what we originally agreed. I read their Google Reviews and this happens every day to tourists. This should stop. If you are a victim of one of these scams. Here is what you need to do: 1) Report the fraud to the credit card company 2) Report the fraud with local authorities online. The name of this Government agency is called PROFECO. Here is the link https://www.gob.mx/profeco/documentos/conciliation-from-abroad?state=published 3) If you are American, report the fraud to the Federal Trade Commission. Here is the link. https://reportfraud.ftc.gov/#/ 4) Finally, spread the word in Google Reviews, TripAdvisor, Yelp, Facebook, etc. read more

Bait and switch! We had reserved a car from hertz Cancun airport site for $450 for 8days. They shuttled us to hertz site after we flew in. I knew something shady was about to happen when they separated me and my partner. The hertz associate said that they can't honor the $450 reservation since my partner reserved through the American hertz site and not the Mexican site. Charged a total of $1,800 all said and done. Charged upgrade fees and 5 different insurance fees and a bunch of other charges they nickel and dimed us for. There was a customer next to us, that they were doing the same thing to. Don't rent through hertz Cancun airport! They will scam you! read more

I asked multiple times for them not to upgrade my car because they were charging too much for an upgrade (honestly they charge too much in general because of astronomical airport taxes/fees) and they said verbally they didn't upgrade, but it still showed up on my receipt and they refused to refund me. I had to return the car after one day because of their scam instead of keeping it for the week I had planned with family and it basically ruined our trip. After talking to family and Cancun residents, they all confirmed no rental car should ever cost as much as they charged me. read more

I'll reiterate what everyone else has said, it's a ripoff and a scam. I was quoted $430 online, got there and the cost had gone up to $500. Not a big deal, right? Except they then wanted to charge me an additional $600 for an insurance deposit. I was going to refuse but he assured me that it was a deposit and would be refunded when the car was returned in the same condition. Well, the car was returned but 3 weeks later my refund was not. In addition to that, an unexplained $599 was also charged after the car was returned. After multiple emails with Hetz customer service to get my refund and an explanation for the extra charge, their final response was, "The Hertz location in Cancun, Mexico, is privately owned, and they handle their own billings and disputes." I am now in the process of disputing these charges in hopes of some resolution. Buyer beware... read more

I rented with Hertz Playa del Carmen close to ADO bus terminal. First car, the battere melted. Car replaced with a new one. Deposit still pending ti be' returned after 3 weeks. Scums. DO NOT RENT WITH THEM read more

The worst car rental experience I have ever had while traveling over 50 countries. Absolute scam! Tried to scam every way possible, ended up paying double of my reservation read more

Unfortunately, I did not look at all these horrible reviews before making my Hertz car reservation in Cancun via Orbitz (offered a better price). Being a Gold member, my previous car rental experience with Hertz was always very good. In fact - this rental location is not Hertz's. These crooks just exploit the good name of a reputable company. Maybe my experience in Cancun was not as horrible, than other's, but it was definitely very disappointing. The pick up process took longer than an hour. Despite Orbitz claimed that Mexico liability insurance is included in the price, I was forced to purchase it at the location. The agent tried to sell much more expensive liability insurance, than necessary, at $45/day, but after I requested to see the manager, she provided a "discount", so I was charged "only" $19/day. In addition to liability insurance, they charged taxes and fees, that, according to Orbitz, also were supposed to be included in quoted price. The car was in a very bad condition - 60000 kilometers on the odometer, numerous dents, dings and scratches all over the body. The tires were mixed. Unpleasant odor in the salon - mix of urine and chemicals to mask it. Fuel gauge did not work, stuck at 'FULL' . The ride was accompanied by rattles and metal clangs. The only good thing - return was fast and easy. I tried to complain to Hertz Customer Service, but they refused to take any responsibility, claiming that "Cancun, Mexico is an independently owned and operated Hertz licensee franchise location. As such, local rates and services are determined by the owner. In addition, this location processes their own billing and invoices. In regards to mandatory insurance, this is still depends on the location since licensee location has their own policy." Shame on old good Hertz - they just encourage crooks to provide horrible service under their brand. Also, the information on the liability insurance and taxes/fees, provided by Orbitz, is misleading at least. Having said all the above, I do not know if there are good rental companies in Cancun in case I ever come there again... read more

PROFECO should not allow this predatory business to so badly stain Cancun and Mexico's reputation the way they do. Never again , not in Mexico, not in the US! They get your CC in their hands, they think I'd Christmas! You get bullied, pressured and scared into buying ultra high insurance they you do not need. HERTZ GIVES CANCUN a bad name. read more

We rented the car from Hertz Cancun at the Airport. Everything went very well and was super efficient. This might, however, have to do with the fact that I'm a Hertz Gold Member. All in all - good experience. Prices are a little steep and the Customer service on the phone was unhelpful, that's why there's one star deduction read more

We reserved our Hertz car and insured it through Expedia. When we arrived at Hertz at the Cancun airport, they would only let one of us in the room where they were processing reservations. The car was in my wife's name, so she had to deal with these bandits largely on her own. They demanded three times the price of what was on our reservation, and wouldn't accept Expedia's insurance. Their own insurance was sky high, needless to say. We argued for 2 hours, and they never agreed to rent to us for the price agreed upon in our reservation. They cleaned us out. BY FAR the worst car rental experience I've ever had. These people are CRIMINALS, and don't care if you know it. BTW: as miserable as my experience with Hertz was, at least we didn't go to jail, like many other customers: https://www.washingtonpost.com/travel/2022/02/11/hertz-customers-car-theft/ read more

Would be a zero star rating if possible. Very scammy behavior. I prepaid and made the reservation before our trip. We arrived to their office at 7:30pm when we arrived to Cancun. I began speaking to a not-very-friendly representative at one of the desks, who told me "oh, we were expecting you at 6:30pm, you were late so we gave away your car." When I asked him where in the terms and conditions it said anything about the ESTIMATED car check-out time being binding, he said it was in there somewhere. I reviewed them, and of course it wasn't. After some more unhelpful discussions, (and watching the person behind me in line get scammed the same way) the rep explained that they were actually out of cars altogether. So, what had really happened was that they'd run out of cars due to mismanagement, and were trying to come up with reasons to blame it on the customer rather than being straight up about it and trying to help. Finally, the rep offered the "last car on the lot," which was a Chevy Suburban. Since they'd messed up by not having the car we'd rented, you'd think he would just give us that car. Instead, he wanted to charge us $6,000 for it!! Our original rental was for a grand total of $444, so that would have been a MORE THAN 10X increase! The real straw that broke the camel's back was when I refused that outrageous offer, they REFUSED TO GIVE ME A REFUND FOR WHAT I'D ALREADY PAID. The unfriendly rep explained that I had to submit a claim for the reimbursement online, for some unknown reason. It was really like being in a surrealist performance piece. STAY AWAY FROM THIS PLACE. read more

One has to work at sucking...and these do! Yes. A scam! We've rented with Hertz before, but not in Cancun. We never will again. They tack on EVERYTHING, and are so dishonest! We spent over 2 hours getting a car that was so basic...handle crank windows, no Bluetooth (I know...first World problem), but no warning that it was SO basic! What did happen? A forced timeshare presentation to attend a timeshare presentation!!! STAY AWAY FROM HERE!!!! There are better agencies here. The American brands here aren't worth it. Sad to admit that here read more

Complete torture waiting in the heat for your car for 2 hours. Luckily my husband is Mexican so we don't get scammed like the other reviewers. UPDATE: even with a Mexican husband I got scammed lol. We filled the tank completely up with gas and they said it doesn't matter, they charge you for the gas anyways. We clarified multiple times when picking the car up that we wouldn't be charged gas if it was full at return. Rats! read more

0 stars. DO NOT rent from here. This place is Not Hertz!! This is a third-party rental location that uses the Hertz name only. Don't believe me, call Herz USA and say you had a problem with your rental at this location, they will explain its not Hertz USA. These people will force you to pay crazy insurance prices. Horrible experience, the worst. They will demand you pay crazy "mandatory "insurance . STAY AWAY read more

I booked the rental through discover cars.com. Took a quick ride from airport to their off site location. The check in was easy and was out of there within 30 mins. The return was easy, its at another facility down the street. No additional charges and price was exactly what was quoted on website. read more

I have been. hertz gold member for ages. Like, decades. I have never experienced anything like this train wreck. I will. NEVER go to Hertz in Cancun again. The checkin in a mess. The people don't care. THE SECRET FEES KN A PREPAID RENTAL were a joke. I spent a fortune and didn't even get the type of car I reserved. Awful. read more

Scammy vibe. No cars avail even with reservation. Then the $2 rental has $100 required insurance. Then they find fake damage and also try to scam you with added fees like fake deep cleanings. Total scam. read more

Hertz - Car Rental Near Me - Cancún, ROO

BEWARE OF THIS SCAM OF A BUSINESS. The cost of the "insurance" added to the original quote quadrupled the price of the rental. No where online was this charge/fee mentioned online. HUGE issue with this. After returning the vehicle, the free shuttle was supposed to drop us off at the correct terminal. It turns out he dropped us off at the incorrect terminal that was a 45 minute bus ride or 45 minute walk to the correct terminal. We had to pay a taxi $30 extra to get to our correct destination. This seemed like a total scam and was a terrible experience. The rental car we received was fairly banged up. Never again. read more

This whole car rental ordeal with HERTZ CANCUN AIRPORT was truly a nightmare. All the car rental companies at the airport are in on A BIG scam so RENTERS BEWARE. I made a reservation well in advance with Alamo to pay $381 for a small car for a week in Cancun. I walked up to the Alamo counter from passport control, just as the clerk was turning away the family in front of me saying that they were past the "the one hour window". I was also a bit late for my reservation, no fault of my own. They told me they did not have a car for me, after "texting their supervisor" who said no can do. No explanation given. So what is the logical next step? It's for me to go to the counter to the right and the counter to the right of that one to hopefully find a car in the same price range. I came to the Hertz counter, was greeted warmly and given a sheet of paper after answering a few questions like how many riders, etc. I AM QUOTED IN WRITING $1200 pesos a day, $8400 pesos FOR THE WEEK and I agree, seeing as the price was closest to my quote from Alamo. Exchange was about 22 pesos to the dollar that day. When we got to the Hertz rental car location, I began to figure out what was going on. A disaster, literally hundreds of people in various lines and waiting areas. I was in line for 2 hours. The salesperson assigned to me tried to double my fee at the very start. She quoted me $14,700 mexican pesos for a car. They tried to sell me all kinds of insurance. They texted their supervisor. They offered me a more expensive rental, "better car". They told me that they did not have any small cars which is what I wanted. She said she had no idea when the car I had requested would be in stock or returned for me to occupy. Every game in the book. But I stood firm and I kept my ground respectfully and told her I would ONLY PAY WHAT I WAS QUOTED ON PAPER. She said the gentleman at the airport was mistaken, I told her that was the fault of Hertz, not mine. Why would they deliberately plant someone at the airport to misguide and misinform arriving travelers? SHAMEFUL, but then these people have no shame. After much back and forth, they agreed, took my money and drove up my car. Hertz eventually honored the $8400 pesos I was quoted BY THEIR REPRESENTATIVE AT THE AIRPORT. I was asked to leave a $217 US DOLLAR deposit on my AmericanExpress ($5000 mexican pesos) and paid for my rental in full $8400 Mexican Pesos on a debit card to avoid any credit card fee. I knew about the scams when I came up to the counter and that's why I was able to fight for my right. But it leads me to wonder how many people fall for these traps and end up paying double or triple what they were initially quoted or what they reserved. I would not be surprised if Alamo got a kickback for just simply turning me away when I had a valid reservation. My advice? Stand your ground and take no BS. No other country has the level of fair treatment, just prices, and customer service we enjoy in America. Don't feed into the games of these thieves. read more

Fraud. My girlfriend rented a cheap car at Hertz Cancun Airport with insurance. They told her that insurance did not cover wipers, wheels, I think, and mirrors. She delivered it in Hertz Americas, av. leyes de reforma block 1. She never had an accident, yet they found tiny marks on exactly the parts that were not covered and the back wiper was missing. They called the airport store and they confirmed that it was impeccable when they handed it to her. But they did not realize that my girlfriend had taken pictures of the car, and she saw that the back wiper was indeed missing since the beginning. So their whole fraud was discovered and they could not charge her extra. Avoid, avoid! read more

Hertz - Car Rental Near Me - Cancún, ROO