I had booked a rental car with HERTZ about a month in advance. Just before my trip they decided to cancel the booking - so I had to get a booking elsewhere - which was more expensive then because it was on short notice. They also decided to refund less money back to me. So they cost me more money for a different car while scamming me out of money for the actual booking. Customer service is absolutely no help at all - after I sent them proof (screenshots of what got deducted and what got refunded) I was just ignored. No idea how this company got be one of the leading car rental companies. read more

There is a single star only because that is the minimum. Hertz rental at La Isla in Cancun Mexico has a scam going. THey now require you to pay for them to fill the gas tank no matter how much gas you have used involving a rental of more than one day. With taxes and conversion to dollars that equates to a little over $66. THe guy that checked me out was named Joaquin, and he told me that it was Hertz' new policy to charge the gas fee. Hertz responded to me in saying that location is a franchisee so they can set their own Policys. Hertz just washed their hands of it. I was extremely disappointed in Hertz and will NEVER rent from them again. read more

DO NOT USE ! ! ! They charge you for insurance even if you said you don't need insurance. They also tried to make us pay for a full tank of gas instead of paying to fill it up. Spoke to Myrna about it she was very rude to my boyfriend, her argument was "you live in the US you should be able to speak in english" umm ok? What does have to do with the insurance. Worst experience ever! read more

Trust the reviews and stay far away from this place! We were in an accident (hit by a rock on a toll road) and the windshield shattered (it was not safety glass and left shards of glass all over my GF and I, as well as cuts and POWDERED glass in our clothes). We returned the car after 4 hours, got a receipt showing we would be charged for one day, then got charged for 5 days with a bunch of extra fees thrown in (but nothing about the rock or the insurance we paid for). Also, we originally made the reservation through the app, went to three locations we were told to go to that didn't have the car and eventually spent hours at the airport making a new reservation at a different price because they 'lost' our original one. It's not just a scam, it's unsafe. We tried calling the roadside assistance numbers for hours and eventually just drove back with a shattered windshield. If we were actually broken down at night? Forget it. Rent literally anywhere else this place is 100% a scam and Hertz does not stand behind them if anything happens. This was our last rental with Hertz ANYWHERE. Be safe folks! read more

Con men - need to bargain hard and walk out the door to get a low price - false advertising on insurance rates

We made a reservation online for a rental car in Hertz Cancun Airport. At the counter they asked to pay exactly double the price! Do not recommend! read more

This is great choice if you are looking to get scammed. We made our reservation through Expedia for arrival on 12.25.21, after waiting in customs for 1 hour, and then standing in the Hertz line for another hour with only 10 customers in front of me, they told me I was late and they had no cars and wouldn't for another 2-3 hours minimum. After an hour I was offered an upgrade to a Ford Escape for an additional $1800. Out of frustration I took the upgrade and fortunately Expedia reimbursed us for $1200 of the $1800. The manager was not friendly, the agents ignored the customers and the overall experience was nothing but a headache. read more

Booked a car on Hertz website - about $450 for eight days in March. pretty reasonable you might think.......except when you go to pick up the car and the basic insurance is $100 a day and there is no option to find this upfront. I would have refused the rental but then your then faced with trying to find another car at short notice. Absolute scam - will never rent Dollar/Hertz again in US or abroad. read more

Worst experience ever, bait and switch the entire time. The staff lie and say their insurance is mandatory. Their long is so long because it takes time to lie cheat and steal. read more

The wait to get a car here is over an hour very few people speak English. They try to scam you the minute you walk in from charging you more than the reservation stated. Then once you argue that back to it's rightful position they tried ito scam you into a different car once you hold your own on that they try the old insurance scam insisting you have to have extra insurance when you really don't. When you eventually get your car even the guy who handed you the key bags for a tip. Then when you return the car they tack on different charges claiming you agreed to paying for the gas ahead of time so they charge you an additional $50. Hitchhiking would be a better option than renting from this place. read more

Manuel is absolutely amazing. He was extremely patient with my crazy Wells Fargo situation. He was also very professional and worked to resolve my issues instead of passing me off to the next person. Manuel worked extremely hard to ensure I had the best possible rate and that I received a car suited for my needs. If it wasn't for him I would've had an entire panic attack. He made my first Mexican customer service experience amazing! Everyone at Hertz demonstrated high quality customer service from the original greeting, to the shuttle driver to Manuel to Pancho my runner who retrieved and inspected my car on my first day in Mexico. Pancho took me to my car and placed my belongings in it securely. Thanks again to the spectacular Cancún Hertz team. read more

AVOID THIS PLACE!!! If I could give a negative review I would. We're currently here & had a car reserved well in advanced through a third party. We didn't get coverage through third party that we booked through or directly through hertz we got full cover through a different agency. The person helping us said that we needed to leave a 6,000$ deposit, then they said 2,500$. We asked to speak to a manager and the guy walked away supposedly to get a manager and the guy came back and said ok an 850$ deposit. And then they said they didn't have any card available. I was talking to someone outside and they said they had made a reservation 3 month's in advance and when they arrived to pick up their car there was no car available so they had to come back the following day and still no car. read more

Hertz - Car Rental Near Me - Cancún, ROO

A complete scam! This company should be subject to a criminal enquire. I rented a vehicle and when I turned in they added a surcharged on my AMEX card allegedly for insurance. I notified AMEX and I got my money back. Do not rent from these scammers! read more

Don't go here! 1. Go OFF AIRPORT for rentals to avoid the 45% tax (yes, forty five percent tax!) 2. Be prepared to pay for MEXICAN car insurance, even if you have car insurance from your country, apparently you still HAVE to purchase local car insurance, and it is a total rip off. 3. Don't fall for their enticing upgrade offers; if it seems too good to be true, it probably is. For example, an upgrade is "only a difference of $10"...A DAY! (That's just one example) 4. They take forever to get a car...at least an hour. 5. Cheap car! read more

Ripoff from Avasa group (HERTZ rent a car, Thrifty and others rent a car associated in order to scam tourists ). Group Avasa (read as Hertz) will get you bullied, pressured and scared into buying ultra high insurance they you do not need. The insurance costed me 4 times the rent car price ! Travelocity (Expedia group) is accomplice with group Avasa in Cancun for scamming tourists. Travelocity sells car rental booking for a price, then when the tourist arrive to Cancun the price is 4 or 5 times higher. When a tourist arrives to an airport has not much options to change the booked car, and under pressure of losing the money, hardly will refuse the draconian contract. Avasa (Mexican company group shielding legally Hertz and Thrifty) force the tourists to pay higher prices for an upgraded car and car insurance, four times the original price established by Travelocity (Expedia group) during the online booking process Please, dont rent with Travelocity (Expedia group) or Hertz and group Avasa. There are local options much more reasonable. I learnt later on, but it was an expensive lesson of $1500 dollars. read more

If only I could l leave a minus 5 review. We spent over an hour trying to get the Hertz agent to give us the car we rented on line at the price on the print out. We told them our credit card covered the insurance and did not need it. We must have repeated this 20 times. I am NOT kidding. We finally got a manager to get involved. When the first person said we had taken his picture He demanded we erase the pictures. They tried to charge us double our printed price. FINALLY we got the car. After putting up a $2,400 deposit. Then we read the all the HORRIBLE reviews. Do NOT rent from Hertz. They are not connected with Hertz USA and only are out to cheat you. read more

Never ever ever again would I walk into any Hertz/Thrifty Rental office whether here in the U.S or anywhere else . My pick up date was Friday April 30th after 3 1/2 of the most tortures ever waiting line at this location I was given the down graded vehicle after paying prior for a car that cost more my pick up date after being patient waiting in a forever line at the Cancun Airport location I received the WORST ever customer experience of my life. I would never ever recommend Hertz / Thirfty / nor any related nor affiliated company to what comes along with Thrifty . This location was created to hustle tourist who do not know better what a damn shame as humanity and what has it become it is disgusting. But wait the best part of this is if you pay off a representative outside you get to skip the line and be treated differently mask is optional depending and they would allow your partner to enter the facility again ONLY if you tip them off. Too bad this was our first ever couples trip and NO WE DID NOT HAVE "SIDE CASH FOR THESE REPRESENTATIVES" as parents as literally as I keep saying as human beings we work hard to try and take a break as we tried and WOW Thrifty way to go!!! read more

Hertz - Car Rental Near Me - Cancún, ROO

DISHONEST!!! Stay Away!!.... Being a Hertz Gold member I never expected to be a part of extortion of Hertz Car Rental in Mexico... but I was! I arrived in Mexico on February 12, 2024 excitedly awaiting to experience the beauty of the country. I'd made reservations 3 weeks in advance, never expected what was to come. Ready to get my vacation jump started, I went to pickup my car rental from Hertz in Cancún. I was told that the car rental was directly at the airport but it wasn't. My guests and I had to struggle with our luggage onto a shuttle bus that carried us to the Hertz car rental location. Jet lagged, we waited in line for over an half-hour. Finally it was our turn. I gave the agent my reservation number. He stated that my $304.00 reservation was now $1135.00 He stated because I had passed the time even though he never factored in the shuttle and waiting in line. He also stated because I had an manual car.... which was a lie. The contract and all information was in Spanish, which I do not speak Spanish. I attempted to find another car rental but based on being in Cancún, and the rental was on the same date the prices was ridiculous. Feeling scammed and defeated we went through with the reservation. Extortion, deception, and scammed all at the same time by a trusted name. When I returned back to the USA, I called Hertz corporate. I was told they was privately owned and able to set their own terms. . Hertz allowed this branch to tarnish their name without any form of repercussions. Save yourself from being scammed.... Stay Away read more

Hertz - Dishonest & Scammers... Stay Away! - Car Rental Near Me - Cancún, ROO

It took over 2.5 hours to get our Hertz rental car at the Cancun Airport. In addition, we were quoted a price but when we got to the counter, the car was "not available" and the only available vehicle was $250 more. It was very scammy. But what can you do? You need a car and you've been waiting so long that your only option is to pay it. read more

DO NOT RENT FROM THIS HERTZ/Avasa. They use deceptive tactics to run up the cost of the rental reservation and the corporate Hertz WILL NOT assist because it is a franchise. My $600 USD reservation turned into a $1400 USD charge. I was told at the counter it was free upgrade (I specially told the agent I would only accept it as a courtesy upgrade) and the amount was a damage deposit hold. I have elite status with @hertz as a frequent business traveler but will never use them again. read more

Back at one star because I had to pay for it all after being promised a refund. Just look else where read more

Hertz - The rude terrible at his job man - Car Rental Near Me - Cancún, ROO

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Complete scammers. Starting from insurance to customer service to claims handling. Just stay away!

Predatory is a good word. We were swindled. We declined an upgrade. We declined all extra services. We were handed a document in Spanish and told to initial...which apparently meant that we accepted these charges and an upgrade. We were charged $1000.00 over our Expedia quote which stated included all fees and taxes. We were totally robbed. Because we initialed these items we can not get our money back. BEWARE. Huge shame on Hertz. $1500.00 car rental for 1 week in Cancun? I'm not letting this go without some type reimbursement. Robbed by Hertz . read more

Pretty busy for a Saturday night. Got a quote at the airport and they called to confirm the vehicle we needed was available for $13,000 pesos. Got to the car rental and they said they didn't have the vehicle, so had to get a different vehicle for $1200 more than the quoted price. Honest customer service? Can't say. One word, frustrating. read more

They charged my deposit twice and never refunded my money. Now I had to put in a claim to my bank because I can not get anyone on the line to help me read more

This location is not following covid safety precautions. Customers were going inside with no masks, there was a woman standing there with a thermometer but didn't use it once. Customers are not able to socially distance because there are so many people outside waiting. The shuttle to the car rental was packed full, no option for open windows. I felt very unsafe and am quite disappointed hertz is not enforcing covid precautions. read more

Hertz - Outside - Car Rental Near Me - Cancún, ROO

Horrible experience. If you like 2 hour lines. If you like being being lied to repeatedly. If you like being pressured and pushed to buy additional services. They even charge at the end 4.5% commission if you pay with credit card, when I complained they said it was an airport fee (that would be not considered if I paid cash) awful, awful experience. Hope you don't get into the same trap as I did. Paid one day penalty even without getting a car. Went instead to Europcar and got treated as a person. read more

STAY AWAY FROM HERTZ CANCUN AIRPORT..I would give negative stars if I could. I was emailed the total price after I reserved the car, however, when I arrived, my total more than DOUBLED from $288 to $685 for just a 5 day trip. I specifically asked for no additional insurance because my credit card already protects me, but they made me pay for it anyways because I "had to" and so many fees were added on, including a 19% airport fee. For the price we paid, we got the lowest grade, basic Kia, nothing special at all. Hertz completely ripped me off and soured the start of my trip. It's safe to say that I will definitely not be coming back to this location and am considering a different car rental company for all future trips that doesn't allow their employees to scam customers the way they do here. read more

Fraud. Bait and switch. Con game. They claim one price when you make your reservation. Then charge three times as much when you arrive. Do not trust these criminals. I wrote to Hertz in the US and told them their brand is being tarnished by this criminal enterprise. Doubt they'll do anything about it. read more

Absolute FRAUD. We rented a car and the estimate total was $210 dollars, they lady tacked on everything she could imagine and our CC was charged for $1,600. We spoke to the manager "Ivan Rojo" who could care less to help and since it's a franchise the US Hertz can't help. We haven't been able to get a hold of anyone in Hertz Mexico and we had to dispute the charge with our bank in the US. DO NOT rent from them. read more

English: Me and my family were finishing a great week of vacation at Cancun, when we went to the airport to the Hertz drop off for car rentals and entered a shuttle with our luggage. The shuttle driver asked us what our flight was, we told him Alaska airlines to which he had to "double check" with someone what terminal it was, (even though he is a shuttle driver at the airport), and then we were on our way. We arrived, unloaded our luggage, entered the airport terminal, and proceeded to the covid testing line when a man working there approaches us to verify that we were at the right terminal (of all the airports I have been to this was a first). He then told us that this was the United terminal not the Alaska. My family and I walked back outside to see our shuttle driver was had left and the man helping us, directed us to his supervisor conveniently standing outside telling us that in order to get to the right terminal we would have to pay $40 to the taxi cab driving who conveniently showed up. I write my experience to warn future travelers do not book car rentals with Hertz since they are hiring people who scam customers in these pre planned acts and always know what terminal you are going to when telling the shuttle driver so that you don't get scammed like my family and I did. Espanol: Mi familia y yo estábamos terminando una gran semana de vacaciones en Cancún, cuando fuimos al aeropuerto a la entrega de Hertz para la renta de autos y entramos a un shuttle con nuestro equipaje. El conductor del shuttle nos preguntó cuál era nuestro vuelo, le dijimos que Alaska airlines a lo que tuvo que "verificar" con alguien qué terminal era, (a pesar de que es un conductor de shuttle en el aeropuerto), y luego estábamos en camino. Llegamos, descargamos nuestro equipaje, entramos en la terminal del aeropuerto, y procedimos a la línea de pruebas de covid cuando un hombre que trabajaba allí se acerca a nosotros para verificar que estábamos en la terminal correcta (de todos los aeropuertos en los que he estado esta fue la primera vez). Entonces nos dijo que esta era la terminal de United y no la de Alaska. Mi familia y yo volvimos a salir para ver que nuestro conductor de transporte se había ido y el hombre que nos ayudó, nos dirigió a su supervisor convenientemente de pie fuera diciéndonos que para llegar a la terminal correcta tendríamos que pagar 40 dólares al taxista que convenientemente apareció. Escribo mi experiencia para advertir a los futuros viajeros que no reserven coches de alquiler con Hertz, ya que están contratando a personas que estafan a los clientes en estos actos pre-planificados y siempre sepan a qué terminal se dirigen cuando le digan al conductor del transbordador para que no sean estafados como mi familia y yo. read more

I see reviews for this place ping-pong between real bad and good. Fortunately my wife is Mexican so we didn't have any issues renting the car. On the shuttle over my wife was taking to the driver and he told her to not have me (the gringo) talk until the 'negotiation' was over or they would try to bump us on crap we didn't need. So you have to have that basic insurance - you can't get the car without it. The car is super cheap - like $6 bucks a day, the insurance is like $35.00 a day. If you don't do your homework on what you need or don't need, they will tack on all the 'extra' insurances that will bump the price up considerably. They do put a big charge on your card until you return it, then you get charged what you owe. One thing we did as american express members was to turn on rental car coverage in foreign countries. This insurance will basically cover all of the 'extra' insurances. We had to bring the paperwork with us just in case the guy at the counter was going to give us grief. As it turns out - the guy at the counter was super easy going and we had no issues renting. When we returned the car we bent the he** out of one of the front rims. Did it on what they call a 'speed bump' in mexico which is more like a parking block here. The guy checking our car out was sooo damn serious about this. Like we had wrecked the damn car or something. So we figured we were gonna get charged big $. Once we handed over the paper work to the guy that does the paper work - he glanced over at the car, shrugged his shoulders and didn't write us up!!! woo-hoo! I think we ended up paying $360 for the car for a week. NOTE - there is a big gas station on the way into the airport (if you are coming from Merida) so you can top off your tank there. read more

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Once I made peace with the notion of buying insurance (just like at any other rental in Cancun) I was mostly pleased with the service. No wait at the airport or at the counter. We did however have to wait 30 - 40 minutes for our car to arrive. It took us about 1 hour from when we arrived at the counter until we were on out way. read more

I managed to dispute the extra charges successfully with my credit card company (Mastercard). As long as you save all your receipts and don't sign off on anything that looks weird, you will be golden to yank back any over charges! Worked for me, should work for you, but it did take about 4 months of back and forth. Good luck to all and if any of you need help drop me a line. read more

Cheats and dirty sale. They offered you a discount price for Aeromexico of about $ 460 for 10 days, one always expects with taxes to end up adding a maximum of $ 800, and it turns out that I end up paying $ 2000, they make everything difficult with deposits of $ 10,000 to use my card insurance Black visa, they charge you an excise and compulsory insurance, that the price rises from what they told you to capture you from about $ 500 to about $ 2000. They take advantage of tourists, in my life I rent with Hertz again in any country in the world. You are opportunistic thieves, you are the only stain on my trip to Cancun, they even made me pay 42 liters of gas in advance and the car that they gave me was filled with 32 liters with the reserve light on (Mitsubishi Mirage G4 3 cylinders) . The biggest garbage in Cancun, thieves. read more

SCAMMERS!!! I will NEVER rent from Hertz in Mexico again. Probably not even the U.S. affiliate, even though they're "not related" according to some. Picked up a car and they immediately said there weren't any economy size available, so they moved me up to a full size and of course they charged me for it. They kept pushing that Full Coverage insurance even though my credit card covers it automatically. Then upon leaving the place, after haggling with them over the cost, they have some lady INSIDE THE LOBBY trying to sell us timeshares and harassing us to get our rental cost lower if we go check out her timeshare spiel. We just wanted to get to our room after a long flight, but this bitch kept harassing us repeatedly, asking "why don't you want to do this, it's a great deal!" Later in our trip we unfortunately had a minor accident. With the Mexico law that you need an adjuster to come to the accident scene, we called Hertz to get an adjuster. We were ON HOLD FOR ALMOST 30 MINUTES just waiting for them to pick up the phone, with the Mexican police threatening us that they could arrest me for 48 hours if we couldn't get the adjuster on site. (Apparently it's a law there, I won't fault the officer he's just doing his job) They FINALLY picked up the phone after repeated phone calls, and sent an adjuster to site and figured everything out. Then we had to go back to pick up a new car and replace the damaged one, so we had to deal with their "customer service" line (I use the word service loosely) again... they promised to have a new car available to trade it. Of course, surprise surprise... when we went to return the car, they had "no cars available" AT ALL, even though we called in advance. After yelling and cussing out the people at the desk, then yelling at the manager and threatening to call corporate, miraculously a car appeared out of nowhere. Hertz is USELESS and don't pick up their customer service line when you need help!! I didn't use their roadside assistance but I bet it's the same way. They will also OVERCHARGE you claiming they "don't have cars available". And they have timeshare salespeople harassing you in their own lobby!! In closing, FUCK YOU HERTZ. read more

I was surprised how smoothly and easy was the rental pick up. I had a prepaid voucher with me and Juan Carlos was very efficient in doing the paperwork fast, he offered me all the extra services but he did not try to force me or lie to me in order to sell. Car was very clean and smelled really nice. I prepaid for a economic car and I got a Fiat with Sun Roof and GPS. I was more than happy because I know that in Mexico when you rent an economic car they practically give you a car that starts and runs and you most likely would not end with a new car, it would be stiff shift with manual windows. Super happy with my rental. read more

Hertz - Car Rental Near Me - Cancún, ROO

Based on the other reviews I was very hesitant when my AutoEurope all-inclusive rate rental car was with Hertz. I was ready for problems and some arguing but that was not needed. We stopped by the Hertz desk and were taken to the Hertz shuttle. It was a quick ride to the Firefly/Dollar/Hertz/etc. office on a Hertz branded shuttle. The posters in the office had all of the brands listed. I showed my paperwork and was offered to upgrade for a fee and to reduce the deductible on my included insurance from $900 to $0. I declined both and without any fuss we were done. They also gave us the option of returning the tank full or being charged $35 which we thought was reasonable. The car was nearly new, our luggage was disinfected before being put in the disinfected trunk. We had no problems with the vehicle and the return was simple. The only reason I am giving 4 instead of 5 stars is because it took 30 minutes from the time paperwork was complete until they brought the vehicle from another lot to us. read more

We've been renting cars at this location for various years. This was our experience. We would use it again, using a great deal of caution. INSURANCE UPSALE When the rep offered the insurance upsale, we turned it down. He was very friendly, and we told him that we understood that it was his job, but we know that our credit card will cover any damages if anything happens to the car. He warned us about the temp hold on our card and we were ok with that. Warning, the person on the agreement also has to be the one to provide the credit card. PRICE INCREASE I booked our reservation with a coupon code and at the time of booking, the total was $216 for 11 days. (Fortunately, I saved that email!) When I searched for my reservation, it came up for $20 more. It wasn't a big deal so I just dealt with it. CAR RETURN When we returned the car, we were charged in pesos, and it appeared that our price was still the same. However, this location hikes up their exchange rate, and by the time we returned home and saw the actual usd charge on our cc, the price had gone up to ~260. Also, they will take various photos of your car. I know you will be tired and eager to head to your vacation, but take the time to look all around the car to make sure they get every ding. This is probably another opportunity for them to scam you. I emailed the Hertz customer service and requested a $40 refund. They responded and gave me the refund without a problem. If you have an issue do not contact Hertz Cancun, but contact their bestpriceguarantee department. I hope this helps everyone that has been overcharged at this location. You would think local businesses would be grateful for getting business from tourists, but instead, tourists are an easy target. read more

Absolutely the worst car rental experience. I am a Gold member. Refused to honor my rental agreement . Throwback to the 70s. The whole place is a scam operation. Reservation was for $230 through the Hertz app. Wanted 900 for insurance. Refused to give me the car I booked. Nobody there cared whatsoever. Horrible way to start a vacation and a horrible reflection of Mexico. Strongly suggest you stay away. read more