Amazing service! Nice car! No hidden fees. I rented a car in Mexico at Alamo. I made a reservation online beforehand. As soon as I got into the airport, I went to the Alamo counter and the lady walked my group all the way outside and around the corner to the guy that was driving the shuttle (being from the States, I really appreciated her walking us to exactly where we needed to go instead of just explaining because we had absolutely no idea where we were going). The shuttle driver picked up all our bags and put them in the shuttle for us then drove us to the rental place. Service there was fast and easy! They didn't try to push any extra insurance on us, simply asked us if/what insurance we wanted and explained everything very well. Gave me the total cost of everything and when I returned the vehicle, the cost stayed the same! No hidden fees, no problems at all. The car was very nice and the staff was very friendly and efficient! I would give them 10 stars if I could! Very very pleased with this company and how smooth everything went! Would definitely go back and would highly recommend. read more

Scam!! Stay away from them my fellas, I payed a "collision" as insurance policy in advance online like a month ago, and had an estimate of the possible price, when I showed up to the counter, the guy there told me that I needed to have "libality policy" that it was required from the government and they told me that my collision policy was extra, my mistake was to show them my Capital One CC in advance, they wanted to charge 1.5k dlls as "deposit" , I canceled everything and went to a different company, I recomend to avoid Alamo and do not make your reservation online, come directly to the airport and take it from there. This happened yesterday Sep 27/2026 read more

Alamo - Protection policy - Car Rental Near Me - Cancún, ROO

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It started out so well! The rental car desks were right after the baggage claim. Then they walked us to the shuttle. We were the only ones in the shuttle, so it felt nice. We got to the Alamo office and that's where the one star comes from. We made a reservation before coming, for 3 days the total was quoted at $69. So we thought, hey, it's cheaper than a shuttle! So we did it because it would give us more freedom to venture around. Little did we know that they require at least a basic protection insurance to be added to the rental. After all is said and done, the total cost for the rental over tripled and the deposit on the card for the time of the rental is over $1600! Great way to start the vacation. read more

They gave me a car with 1/4 a rank of gas. Eduardo Pinta did not say anything, nor did the inspector. I didn't notice it until we started driving to our Airbnb. I took a picture for proof. The contract states that we need to return the car with a full tank of gas, and we did. Upon showing Wilmer proof and mentioning the contract he told me we should have broken the contract and brought the car back with only 1/4 tank. Eleasar, the manager, refused to refund the initial contract breach of not giving me a car with a full tank. read more

Alamo - Car Rental Near Me - Cancún, ROO

I accidentally booked the wrong date. I booked one month prior to the date I needed my rental for. I called to see if they could do anything for me whatsoever. They could not refund me. No big deal. Then, they told me they would charge me an additional $100 on top of not refusing me. I totally understand that I'm past the refund period and the money is gone, but charging an additional fee is absolutely horrible customer service. I just simply won't rent from them ever again. read more

The worst!!!!!! Had to wait for an employee for 20 minutes at the kiosk at the airport to walk me 2 minutes to a shuttle pick up. Then Rental cost went up 2x when I showed up - Expedia didn't disclose and neither did Alamo on Expedia website. Then When I started complaining the employee at this location cancelled my reservation. This is a ZERO RATING AND I WILL NEVER USE ALAMO AGAIN ANYWHERE. read more

Hello, hope my review can alert you as a Tourist or someone that just want to rent a car at this shady place. Did reserved online a car, didn't paid because I wasn't sure what to expect from this place, ok, car wasn't there, they gave me a completely different car. You might read this and said, why he rented anyway? Well, my flight got delayed and I have my whole family with me, plus I still need to drive an hour in have to get into my final destiny in MX. I did tried and my wife talk with manager and she didn't care at all, they did tried to sell everything at counter, I mean all of the coverages that they possibly can even after you tell them that you credit card does offer the type of insurance. That's ok, they are doing their job. While I was there waiting for the guy spent our time inside the office looking to find some other car for us, I saw and spoke with a woman that paid online for a specific vehicle and they gave her something else completely different, wow. I also saw a couple that did that paid o line and they gave them a different car, they complained but they get it, that's how this people do their business, they trick you and when you get there, they give you a shady car. One more thing, even if the manual of the bit up car that they gave to you says regular, they enforced you to PUT a PREMIUM Gas, that's really surprised us, this is the first time I've been a rental car place and they required that, they don't put that info online, you are only find out when you get there. Yes, I learned my lesson and never seen myself rent a vehicle at this place. I also don't know how they have those reviews, probably fake. Definitely not recommended and be careful. Ps: Bellow is a picture of the bit up Versa Car they gave to me. Horrible read more

Alamo - The bit car they gave to me - Car Rental Near Me - Cancún, ROO

AVOID this company!! I reserved in advance through Priceline (for added protection I thought) only to arrive and have them tell me it would be double the cost because of added "manadatory" liability insurance. I told them I didn't want added insurance (was good w my own) and also pointed out the no where was that written on Priceline OR in their own rental contract (it states MAY take insurance not MUST). Unfotunately, a half hour of trying (and hours from when I landed) got me nowhere, and the counter reps insisted I had to take it. They're also a little mafia about it all as they pull you away (conveniently whisk you away from where you land and take you in a shuttle to the actual counter so you are basically at their mercy, and have to agree or to be left without a car in a foreign country where you don't speak the language (and, in my case, don't have good cell service). TOTALLY SHADY and unethical. After the fact, a local told me to rent from EuropCar in Cancun as they're the only one not pulling scams. I also followed up with Alamo corporate when back in the States and because it's the "International division" they can only hear you out, agree with you and then "escalate" (4 times now) to the International Dept who apparently doesn't care. Save yourself the annoyance and stay away. read more

Desde el momento que llegué fui muy bien recibida y tenían mi reservación lista de ahí me llevo un shuttle hacia la oficina donde me recibió Mauricio fue muy amable y servicial, me explicó todo el contrato y me ayudó con conseguir una camioneta Volkswagen a un buen descuento de diferencia. Durante mi tiempo con el carro de renta tuve dos problemas el espejo por fuera del lado izquierda no funcionaba al querer moverlo y el Apple CarPlay al conectarle siempre me desconectaba y no pude usarlo fue una lástima. Al regresar el carro de renta Mauricio me recibió y me atendió y escucho mis problemas con las que tuve y fue muy amable y rápido al darme una solución con la cual quedé muy satisfecha, me dio un descuento de mi total por el problema. Toda al experiencia fue un 10/10 de ahí me pasó con su compañero que me dio raite en el shuttle hacia la terminal de mi vuelo, me atendió Alfonso Escamilla cual brindó atención y ayuda con mi mamá que es de la tercera edad. Muchas gracias volveré a usar Álamo en todas mis futuras reservaciones. Me sentí muy satisfecha gracias por todo! read more

STAY AWAY FROM THIS CAR RENTAL!!! Rent a car at this place if you want to be robbed and overcharged by this car rental. They are the worst. I got a ticket because the rental car did not provide an original car registration and the car was towed. I was told by the police that the car rental would try to make me pay for that but I should not as it was the car rental fault and responsibility. When I went to the car rental office they also told me they would take care of it which was a total lie because the very next day they charged the full amount on my credit card and refused to do anything else about it. STAY AWAY FROM THIS CAR RENTAL read more

We had an excellent experience with Alamo at the Cancun airport. They sent an email a day before our arrival explaining everything and stating exactly where to go and what to expect. The bilingual staff were friendly and efficient. Though we had booked ahead and opted for the full coverage, I heard other customers weighing the various coverage packages and nobody tried to up-sell them or pressure them to get something different. Our car was great. I had read horror stories about renting a car in Mexico, but our experience at Alamo was flawless. I would definitely rent from them again. read more

Worst service ever! They didn't have any cars for any of the reservations. My father was in hours before us and had to go to the rental company next door. I was lucky enough to get a mini van after reserving a full size suv they didn't have. They tried to give me a mini car after reserving a large suv for 7-8. Maybe I was going to drive down the road with people on the roof. On top of my reservation being only $300 they screw you into $600+ for "required" add pjs. Quite bs!! I reserved a car seat and was told it's only a request. Thank god they had a crappy one. Do not go here!!!! read more

DONT COME HERE. We had our rental booked and straightened out & even checked in all our documents (license and everything). We had a late flight arriving to Cancun at 1am so we made sure all was ready to go prior. Once getting off the plane- the alamo kiosk was closed. We were informed by airport staff that you have to take a shuttle to the 24hr building. We waited for shuttle and arrived to the alamo rental place and checked in. At this point it's almost 2am. The gentleman proceeds to tell us that they were out of cars and even though we checked in and had made our reservation two weeks in advance it didn't matter. I called the 1800 number to maybe get some sort of support but they weren't much help. After gentlemen lets me know that he has ONE car available that could go to us but only if we gave him $1500 DOLLARS (not pesos) DOLLARS IN CASH. I called the 1800 number and they said since they're a franchise they have their own rules. Well unless I gave him dollars in cash he wouldn't release the vehicle that we originally reserved- cost $100 for four days with insurance included. We went outside and talked to the other tourists that were renting vehicles and they were asked for $800 dollars and again not pesos. They refused to give us a ride back to the airport since we wouldn't give them any cash. Finally they did and I was also told by one of the employees that the cash they get from tourists they split at the end of their shift. Beyond frustrating. We ended up having to take a taxi from cancun to tulum in an unsafe area. Which also beware they charge a lot. Find someone else to rent a car from- beyond sketchy. read more

We were EXTREMELY in doubt after talking to the representative, but solely based on the poor reviews. We definitely wanted to go with a name brand and didn't want to waste too much of our vacation time trying to get the best deal, since we didn't book in advance and winged it. The representative was calming and direct, and got us transportation shuttle to their main location to pick up the rental cars. We got a deal of two Volkswagen sedans for about $200 for the whole weekend, since we had 10 people, and no big vans were available for more than 7 people unless it was manual. The process to pick up the rental car was fairly quick. Make sure you walk around the vehicle with them and point out any damages that are already there, and then take photos of the whole car, so you have proof of the vehicles condition beforehand. Then returning the vehicle took a pretty long process. But overall, glad to say we weren't scammed or charged any extra fees! read more

HORRIBLE RIP OFF! I paid $287 for a 5 day rental. When I got the card they made me pay an ADDITIONAL $331for 'insurance' that they SAID would be refunded when the car was returned. It was NOT refined and neither Alamo (they said this is an independent operator) or Expedia would help me. So I paid over $600 for a FIVE DAY RENTAL. Avoid this place read more

To Whom It May Concern Sorry for my bad English, my origin is German. I had booked via Orbitz a rental car in Cancun for 10 days with Alamo from 01.19.2020 to 29.01.2020. Orbitz asked me to prepay around 80% of the rental and insurance fee. On my arrival at 21.00, I was told by Alamo employee Yair that I have to pay a second/extra insurance for 55 USD per day. With me protesting he lowered this insurance fee first to 45 USD and then to 35 USD per day. THAT WOULD HAVE BEEN 550/450/350 USD EXTRA for a ¨useless¨ insurance, or better called SCAM, because I already had FULL cover from Orbitz. If there is an extra Mex. Insurance needed for around 15 USD per day, they still need to change their public treatment, and at least let people know in advance. But I still call this FRAUD - paying 2 insurances does not make any sense at all for a customer, am I wrong? Furthermore, my Mexican Debit-Card was not accepted, which in the US or Mexico-City never has been a problem at all. Ok, I could have used my US Credit-Card, but not for such a scam. I was not the only client who got scammed in that Alamo office in that moment, by the way. After 5 minutes of unfriendly treatment from Yair I left this Alamo office, and got a ride from an unhappy employee (!!!) for free to a local Rental Car company, within 1 km of distance: Keddy Rental Cars. There I got without any problems a 5 Door & brand new rental car for a very LOW AND FAIR PRICE incl. Insurance and PERFECT SERVICE. And nobody asked me for a second & strange extra fee/insurance !!!! This Keddy was amazingly friendly, helpful, professional & cheap. Return of the car was same perfect and they did NOT try to trick me at all. Perfect example of customer care - THANK YOU KEDDY !!!! As you can imagine, this will mean that I never ever will again rent a car with Alamo, nor give my clients the suggestion to rent a car with them. We frequently do have international clients taking rental cars at Airport Mexico-City for up to 8 days to visit our vintage car restoration facility in San Miguel de Allende, what do you think will I suggest to them? My Family are frequent travelers, what do you think I will suggest to them ? Do you even think I will recommend people to spend their holidays in Cancun in the future ? Why are people killing their own business slowly but steady with this kind of customer treatment and frauds ??? Just have a look at the reviews in Cancun - how irresponsible can anybody be to act like this ? YOU ARE KILLING OUR BEAUTIFUL MEXICO, EVERY TOURIST WILL THINK THAT ALL MEXICANS ARE DEFRAUDERS, WHICH IS ABSOLUTELY NOT TRUE !!!!!!! I am so angry, that I will post this review on every available platform like Orbitz, Yelp, Tripadvisor, Booking, Trustpilot, Bazaarvoice, Trustspot, Google & Gmaps etc. Yotpo, G2Crowd, consumer affairs etc. Worst critic you might ever get. Please be advised, that we are a hard working company with around 65 hours of weekly work, but with this kind of fraud I am now very very happy to invest some of my rare spare time for doing my part against this kind of fraud. I never have done something like this before, but I am so angry still, and have learned from this lesson, to pay you back as good as possible. By the way, as you can see from the dates, I even let go around 3 weeks since this incident to be objective with my acting. And finally, I am very curious, If I ever will even receive an answer from Alamo at all, and if so, if their answer will be just a short message like: ¨Thank you for contacting us, and have a nice day¨, or if somebody really will react to this critics on the personal level needed to even try to repair something. I am not fighting for the 120 USD I payed Orbitz for this fraud, but: Alamo, please buy some good beer from that money, and have a perfect toast on your company policies on my costs. It takes month to win a client, and seconds to lose him. You had one job, WELL DONE. Tourism Office in Cancun is getting this review also, lets see if they are interested in doing something against this kind of frauds against ALL tourists. As I am not the only one, maybe they are concerned of the reputation of beautiful Cancun & Yucatan. with best Regards and a lot of respect Matthias Heyer read more

Alamo - Trickster at Alamo, Cancun Airport: Yair - Car Rental Near Me - Cancún, ROO

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Do Not, I repeat, DO NOT rent a car from them. My car rental fee went from $23.71 to $370!!!! This was for a car rental for 5 days, with insurance. They make you get insurance and completely rip you off. read more

Update: I found out I'm pregnant so the didnt just hit a person they hit a pregnant person. Still haven't heard from Alamo.... read more

On my trip to cancun I show up to the Alamo rental desk and am taken from the airport to the rental office 2 min away. They pull up my reservation and require that I pay $24 extra a day for liability coverage which wasn't listed on the reservation I made online (only a notice that insurance is required). This charge increased my rental from $330 to $607 (they offered an upgrade for $3 extra a day). Nevertheless, I didn't have a choice with my timeline. I also brought proof of my chase collision coverage which enabled me to use their more affordable liability, but didn't reduce the cost. They also tacked on road side assistance which I learned later only applies to car accidents, not getting stuck. Later that day I drove north to explore the Isla Blanca Kite School along the beach where I got my front wheels stuck in the sand. Over the years I had this happen before. I spent an hour digging and trying to push myself out, as the night approached I called Alamo and they said they would send a tow truck which would easily pull me out. Honestly 3 ppl could have push the car out (I've towed many people myself). 3hrs later after my phone dies with really poor follow-up (awful follow-up) they sent 2 guys with an exchange car to help get the car out. No damage was done to the car and they kept saying "we're here to inspect the damage". I understood and helped them. We tried and tried for another 30-45 min with no luck (at that point I was covered with mosquito bites, dirty from digging and pushing), I kept telling them and customer service that they would need a tow truck, but they didn't listen. All while I needed my heart medication which was at my AirBnb, they didn't hurry any faster. My phone was died and I was on their schedule. On my way out the Mexican police stopped me saying that my lights weren't on the right setting. Coincidence the same cops drove past me twice when I was stuck and never stopped to help, they flashed their lights on me oddly. Moments later the rental guys who helped me arrived and we all spoke to the police together to explain that I was sorry and couldn't understand what they were saying. After 30-40 min of being is shocked that I was being accused of improper headlight use Alijandro and other guy (Alamo employees) get me on the phone to their manager who tells me I have 2 options. One, they're going to add a charge to my rental bill to pay the police for this completely made up situation. When did the cops accept payment for traffic issues through rental car companies? (this has to be illegal) Two, arrest me and take me to jail for the night. (how is this even an option?) I didn't do anything except be an american in mexico. I hadn't eaten or drank anything for most of the day and was at the end my my luck. I tell the police that I'm really sorry, I don't understand what's going on, they don't seem to care that I've just been stuck 1 hr out of the city standed trying to get my rental car out and just hold my ID as a bargaining chip. Eventually they give up and tell me to go, but not before Alijandro tells me I need to pay him and give them tips. Never in my wildest dreams would I have thought that Alamo and it's employees are working with the cops to rob and intimidate their customers. I felt so violated - after driving to the breach, not doing anything wrong. A casual day after work turned into 5-6 hour nightmare. I'm still awaiting the bill for the tow truck and I'm nervous that it will be another fiasco of issues, made up fees and stress when I really just needed a break. Please avoid this company, I caution all other american travelers. read more

Alamo - Alamo guy trying to help put things under the tire. No damage was done to the car. They didn't send a tow truck after i requested it. - Car Rental Near Me - Cancún, ROO

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They suck beware of airport they quote you one price then up charge you at the rental place. No bueno

Do not rent if you are a foreigner. I paid in advance online, on the day of the pickup the car was not available, they cancelled the contract and I was to be refunded, never got the refund. now they tell me that the system doesn't allow to refund foreign credit cards. ... well it definitely allowed to take the money. read more

Well, should have read the reviews. Rented my car through Hotwire for $11 for 2 days. Found out at the counter that it's $75/day for liability insurance. As someone mentioned in an earlier review, your credit card company does not cover this. Try to see if your local agency will extend coverage for a better fee before you travel here. On top of that, their deposit is over $700 USD. I kept asking for a receipt for the deposit refund. The agent just raced through the receipts being proof, which was far from it. They told me I should expect my refund in 21 days. WTF! I guess this is what I get for being an ignorant American. Two stars is for the quality of the car. Got a new Nissan Sentra. read more

Bait and Switch. Alamo lures you in with a low price per day, but then swindles you with mandatory high priced insurance. Their process is quite unprofessional and inefficient. Don't expect a quick pick-up or an easy drop off. Your credit card insurance and auto insurance from home likely doesn't cover all the liability insurance you are required to get in Mexico and Alamo fleeces you with this. You should negotiate to include the cost of gas if they don't 'throw it in' to their insurance scam. When you drop it off, make sure you don't fill it up. Someone showed up while we were in a long line to return the vehicle and they filled their fuel up as you would think you should if you don't buy the tank with the rental. Alamo has a fee for that too..... the 'you filled it up yourself and we don't trust that you used good gas' fee. I guess it was part of the contract they make you sign --- which is in Spanish, so if you are not fluent in Spanish, you might not catch it. And if you are catching a flight, make sure to leave extra time to drop it off - this is not an efficient operation you may have experienced at other airports. If you are at risk of missing your flight, don't expect others to let you cut the line because most people don't expect the extended return process and they are in the same boat. Alamo corporate should be checking on the scruples and efficiency of this location..... it is smearing their image. I will not rent from Alamo again based on this experience. read more

Very bad service Rip-off in prices Unprofessional representatives, close-to-NO English! They will try to scam you in many ways I paid for a full size only to receive a small tiny circus car! The car showed up at the hotel, with another car following. They refused to change it for me although they came in with another one. I offered to pay more and they still refused. Bottom line, stay away! read more

DO NOT COME. ITS A SCAM! !! A 1000 dollars a day for rental insurance. We booked a car for us to drive with. We even paid for us to get our own insurance. We get there and they said just making up all kinds of numbers. Just making up random stuff read more

Alamo - I SWEAR. DONT BOOK!! - Car Rental Near Me - Cancún, ROO

Scam. Scam. Scam. The quotes they give you at the counter for car insurance are hundreds of dollars more than the quote you get online. They try every trick in the book to up sale you with dishonest information. I've rented cars in many countries and the dishonesty at this location tops some of the worse experiences I have had. Upfront they may seem like the least expensive option but they are definitely going to cost you more than other car renters since US car insurance doesn't cover Mexican rentals, which means you will end up paying much more since the scams at this location primarily focus on jacking up the prices compared to what you would pay online. read more

TERRIBLE company. Charged us for a standard car, proceeded to not reserve the car and, upon arrival, forced us into an upgrade. Because we didn't have a credit card for the security deposit they then DOUBLED the charge AND added insurance (which wouldn't be returned for 6 months!). Told us it was the same for all the car rental company's but the second place we asked was a life saver and totally sorted us out with a good price and no bullsh*t! Totally recommend CARFLEX as a rent a car company. read more

(Stay away from this place because of the insurance scams) Purchased an agreement with Expedia. Upon retrieval of the vehicle was informed of a MANDATORY $24 per day insurance scam. From the shuttle at the airport to the office paperwork to leaving with the car took an hour long. read more

Customer Service is top notch. The translucency from the paperwork to the vehicle inspection was above and beyond what I had expected and greatly appreciated. Tip: If you did not already reserve a car prior to landing, find one of many guys standing outside and request a ride to the Alamo rental location around the corner. A shuttle/van will pick you up. Go inside the building and order your vehicle. They will require a $200 or so deposit but you will get it back. There is a gas station across the street to replace what ever fuel you use up during the rental period $33 for VW Passat 4 door standard size sedan. The car is like new condition and got us to and from our destinations, as expected. read more

Do NOT rent a car at this location. Choose Mex Rent a Car instead!!! Our flight arrived at 4am and we waited by the shuttle area @ terminal 4, and an Alamo shuttle NEVER came. We called their office several times asking why the shuttle wasnt there and each time the man said to wait because "the shuttle just left" and to wait 10 minutes. We literally waited an [hour] @ 4-5am until finally a MEX Rent a Car's shuttle kindly agreed to drive us to Alamo's office location at terminal 2. When we got there all of the Alamo shuttle buses were parked. And the man answering the phones was clearly the only one working... therefore he lied about someone coming in 10 minutes. Strike 1. Strike 2... he tried to sell us the "mexican car insurance" because "its the law." Which is complete CRAP because ive rented cars in mexico and have never been sold that lie. He said we could be exempt from buying it IF we could prove our personal car insurance had coverage in Mexico. While we were looking up our personal insurance policy... he then said that he didnt have the wifi modem that was requested in my reservation. I MADE THE RESERVATION 2 WEEKS PRIOR AND THEY COULDNT HAVE A WIFI AVAILABLE??? So basically he just wants your money and will not give you what you requested. By this point we just left and walked over to Mex Rent a Car and got a great rate and everyone was extremely friendly @ Mex rent a car. This Alamo location should be shut down. Completely ridiculous and started our trip off on a bad foot. read more

Scammers! Be careful, don't book last minute in Tulum or Playa because they most likely ran out of cars despite having their systems open for online car reservations. They will shamelessly charge your credit card with the full reservation price. You will go to pick up the car in the morning and the agent will tell you that they don't have cars available. Call the number on your reservation to get a refund 01 800 849 8001 You call this number, it's a scam, it's all phone advertisements You try reaching out by email. They respond saying that they will get back to you. Guess what, they tell you call the same scam number again. It's a typical Cancun scam rip-off experience, but now they have the courage of doing it online and not only on the streets read more

Beware of the low price. I just used Alamo for the first time, and I had a terrible experience, I was in Cancun, They make the reservation and I could decline of insurance, and I did the insurance by the Orbitz with the whole travel packet. In the time of the reservation the Girl told me that I need to make another insurance that's mandatory. Costs: reservation $10, first insurance $70, Alamo insurance $170 for 5 days. I didn't find anything telling that you Must have those insurances, in the time of the reservation, but you may have to. read more

Poor customer service. Booked a rental van months in advance and they refused service. They had overbooked. I said we would take 2 cars, they had no cars. No solution, no options just bye bye you are left hanging with no auto. Our group of 6 senior adults had two air bnb homes rented and a hotel reservation 4 hours from the car rental office. I made a reservation on line and booked with Eurocar for a van the same day and same time frame. Very poor service from Alamo. Leave customers without transportation intentionally. They know they can do it without any repercussions. read more

Arrived after making a reservation over a month ahead and they didn't have any cars available. They told me I have to wait for hours to get the car. Never saw this happening before read more

Every car rental place in Cancun is an actual shakedown. Started at firefly with a premade reservation. Had purchased insurance through rentalcars.com and also had coverage under my credit card for car rentals. Firefly wanted $9k USD deposit on credit card. Walked across the street into this place. Lady was nice at the rental counter, $150 deposit. Return car unscathed except for the few marks we had agreed upon at time of pickup. 3 men were speaking to my son and I on the passenger side of car and literally another employee used something to scratch the car on drivers side. Right in front of us! They then proceed to laugh in our faces and charge us $1800 pesos or approx $100 USD. Filed fraud with my credit card company today. Never ever again will I rent a car in Cancun read more

Don't come to this store!! They spent more than one hours to process even when I already made a reservation on Expedia. And they force us to buy a separate insurance when we already bought one online. The representative is super slow and unprofessional. Make my day horrible! read more

Ok after reading the reviews and experiencing this Alamo for myself ... people need to chill out. Yes it was slightly inefficient, the wait was a little longer than it should be, the workers seemed a bit disorganized, they charge you an arm and a leg for insurance, taxes and fees, etc. What else did you expect? I came into this knowing that the priceline quote was going to be no where near the actual price. How did I know that? (a) because of yelpers; (b) having been to other countries, I know that foreigners get charged ALOT for insurance; (c) this is Mexico, where the whole point is to overcharge foreigners thereby making some money. Maybe my experience was better because I speak spanish fluently or maybe it was better because i tipped everyone that helped me well (from the shuttle driver to the person that showed me the car). I feel so embarrassed reading some of these reviews as it makes Americans sound like spoiled brats. Guess what? you can't expect everywhere to do things just the way they are done in America. I will say that I was actually very impressed by their asking me to fill out a survey based on my experience. At least that shows that they are willing to do things to try and improve their operation - which is clearly only for foreigners. So with all this praise, why only 3 stars? Well, this was, after all, Alamo and not the fanciest of fancy car rental companies. My car exterior was dirty and, since it rained, i brought it back in better condition. Besides that, my rental was a success. And, for those that asked, I have already checked to make sure that the crazy high credit card hold was reversed and I was only actually charged for the $280 it cost for a 3 day rental. read more

Made through the AARP Travel Center (Expedia) This is for a car rental reservation covering November 30, 2018 through December 9, 2018. Upon attempted pick-up, I was immediately informed that I needed to purchase additional insurance required by the Mexican government for the vehicle not covered by my Platinum credit card even though I produced a .pdf copy of the evidence of coverage on my phone. Oh, it's different. My bad. Next, all other optional coverage (required or not) was added to the rental agreement without my knowledge or approval. 'Personal Accident Insurance' (@$4.53 per day times 9 days = $40.77), 'Third Party Liability' (@$20.38 times 9 days = $183.42) and 'Emergency Roadside Assistance' (@$1.99 times 9 days = $17.91) were all added to the agreement with NO EXPLANATION given by the counter agent. NONE OF THIS WAS REQUESTED OR REQUIRED. We were charged for an additional driver (@$7.00 times 9 days = $63.00) even though we asked SPECIFICALLY if there was an additional charge and were told, explicitly, that there was NOT an additional charge for an additional driver. The car provided was a Volkswagen Jetta. The car reserved was a Mercedes-Benz 'C-Class'. Obviously, this represents a SUBSTANTIAL downgrade. Again, there was zero explanation provided. Upon return, I was condescendingly told to "Not be scared." of signing by the counter staff person. To summarize, the Alamo Rental Car facility @ Cancun International Airport is a completely and totally corrupt operation. The representatives staffing the operation pray upon vacationers who are anxious to either begin OR end their journey and overwhelm the gullible with mind-numbingly obtuse paperwork that intentionally mixes English and Spanish / Pesos and Dollars to confuse their already travel-weary 'victims'. According to my original reservation, the Price Summary included $180 (Due at Pick-Up) which should have included a 'Base Price' of $130 and 'Taxes and Fees' totaling $50. "Unless otherwise specified, rates are quoted in USD. Rental fees are due at pick-up. The total price includes all mandatory taxes and fees. Mileage: Unlimited mileage" They should change the language to include "Prepare to be robbed." Once Alamo Cancun's scam was complete, my total bill was WELL over $600. $600 is well over THREE TIMES what I expected to pay. I am disgusted (and ADMITTEDLY) a bit embarrassed that I was so obviously duped by the scam artists employed by Alamo Cancun. I will forever endeavor to ensure that no one else is victimized by the thieves staffing the Alamo rental counters in Cancun. read more

We do not recommend going forward with a rental with this service provider. When you look online, the rate is amazing, but there is a $15.00 a day required basic insurance coverage cost that is not outlined online. After you spend a great deal of time waiting, they try to get you into a time share visit and also remind you that you should tip the runners. The staff was disorganized and getting out and returning the car were nothing short of frustrating. If you do rent, factor in extra time to return you car as it is difficult to get someone's attention. Even after all is said and done, you don't feel that comfortable giving your credit card to these folks. Finally, we were told there was 3/4 of a tank of gas. There was only a half and we had to add more gas at our own personal expense. We did bring it to their attention, but they just played dumb and changed the subject to "how was your trip". read more

Negative stars. Screw this place. Rude people. Price gouging. Insurance, that you're forced to buy, costs 2 or 3 times the car rental. If you're reading this, look elsewhere, somewhere that'll be transparent about prices. read more