sin haber sabido y sin leer los comentarios esta fue mi unica opcion al haber llegado temprano a cancun, pues fui abordado por un agente de ventas y me llevaron hacia el lugar de renta, me presentaron las ofertas y opciones y pues cedi segun mi presupesto. todo me parecio claro, directo y facil de entender. creo que cada experiencia depende del conocimiento del conductor al rentar un auto y si estoy al tanto que siempre puede haber una posibilidad de que las cosas no salgan segun lo estimado, pero mi experiencia fue positiva y no puedo quejarme de mi experiencia, solo puedo dejar unos tips de ayuda basado en mi experiencia 1- estar al tanto de que tipo de aseguranzas necesitaras segun tu plan y trayecto durante la estadia (que tan buen conductor eres?) 2- tener una tarjeta de crédito que responda ante cualquier tipo de fraude automático y que resuelva con pruebas que no fuiste tú quien hizo o aprobó dichas transacciones 3- toma un video detallado del carro que rentes por fuera y por dentro de cada detalle (rayones, motor,fluidos, llanta de repuesto, etc etc) 4- cuida el carro donde lo estacionas y que dejas en el! 5- a la hora del retorno del auto asegúrate que todo esté en su lugar y como lo encontraste basado en el video/fotos tomadas como prueba 6- disfruta la libertad de moverte donde quieras con el auto !! Dicho esto recomiendo este lugar! read more

Europcar - Este fue mi auto y fueron alrededor de $175 usd por 5 dias, nada mal y económico en gas - Car Rental Near Me - Cancún, ROO

SCAM Rental Car is what this should be called Buyer beware if you were 1 gallon short, they will charge you $45.00 100% bait and switch, and they try to screw you on insurance also Stay away from these Scumbags !! read more

[Eurocar in Cancun Airport] Awful in office service and many hidden fees that they'll sneak up on you once you return your car. I recommend renting from another company. read more

I had a very frustrating experience with Europcar in Cancun. I booked my rental through Priceline and was quoted one price. Before arriving, I even called to confirm the deposit amount. However, when I got to the Europcar counter in Cancun, both the rental price and the deposit were completely different. After some back and forth, they adjusted it and I ended up paying a lower rental rate with a reasonable deposit, which I appreciated--but that was just the beginning. When I returned the car, they claimed that one of the wheel caps was damaged or missing. This made no sense because when I received the car, two of the caps on the left side were secured with zip ties, while the ones on the right side were not. It was clearly inconsistent from the start. Despite this, they charged me nearly 2000 pesos for a cheap plastic cap that is nowhere near worth that amount. What upset me the most was the misleading information about the insurance. At pickup, I was told I had full coverage and that I wouldn't need to worry about anything--whether I hit something or someone hit me, I was supposedly 100% covered. But when the issue came up, they said the insurance only covered certain types of damage and did not include things like tires or related parts. That was never clearly explained. Overall, the lack of transparency, inconsistent information, and unexpected charges made this a very disappointing experience. I would not recommend renting from this location unless you are extremely careful and document everything in detail before leaving the lot. read more

Never ever rent from here! They are a bunch of scammers. Too bad I cannot leave less than 1 star. They do not even deserve 1. At the airport they offer you 1 thing and then at the office they do as much as possible to cheat you out/Conn you out of your money. Anything they tell you try to get it in writing. Make them put everything in the comments and take pictures of every detail you see in the car, otherwise they will try to rob you. The worst car rental place ever!!! read more

Last minute up charges even when prepaid Piece of crap Car! Worst rental ever (and took forever) read more

An absolutely terrible place to rent your car! Plan on them aggressively trying to get you to pay thousands of dollars on coverage and then they charged us a mandatory $5,000 guarantee! They stated we will get it back, but I cannot even tell you all that we have negatively experienced with them. Damaged vehicle, worst customer service ever, predatory company. Just overall, don't do it! read more

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You end up paying way more and they want you to put down 13,000 dollars not pesos as a deposit also take pictures it'll save you!! They tried getting me on several stuff but thankfully I took pictures read more

I may be the only one who had such an amazing experience but I have no complaints! Initially we were not going to take the rental car option with them merely because I had already previously booked for somewhere else, but the place that I had booked her not shown up yet so I went ahead and gave them a try. They were very fast to get one of the transportation vehicles there to take us to the rental car place and very flexible with price as well as car options. The return process was very easy and straightforward as well. Pull the car in, go to where the return is. They immediately came and investigated the car. We had to have been out of there and back on the return bus within 10 minutes. Super easy. The only reason why they got a four-star instead of five is because I felt a little uncomfortable with the check in process but otherwise, I would definitely book with them again. read more

Europcar - Fastest pick up drop off ever - Car Rental Near Me - Cancún, ROO

The worst car rental place ever!!!!! If I could leave a 1 star I would!!! Alejandro had enough nerve to ask for a review, well, here it is! Never ever rent from here! They are a bunch of scammers. Gabriel is supposedly the "manager" and he was no better! Long story short, my family and I had our reservation already booked straight through Europcar. It was not through a third party!!!! In our reservation we had already paid for BASIC insurance. Once we arrived to get the rental, they said they couldn't find our reservation. Then once it was "found" they then said we had to pay for insurance through them. Again, we already purchased basic insurance through them, NOT A THIRD PARTY. So basically they thought we were going to pay for insurance TWICE! If you didn't pay for insurance through them for 400+ for full coverage, then they want you to leave a deposit of 12,000 dollars USD! Who the hell is leaving a 12,000 deposit for a car that cost that much??? These people really think they are smarter than a lot of people, but um, NO! I wish I would've read the reviews before making a reservation. Please don't rent from this place!!! Again, Gabriel & Alejandro were the worst! read more

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Absolutely do no recommend . These people are thieves . I made the mistake of not checking reviews. Rented one of the cheapest cars available as we were traveling in Cancun and just needed something to get us around . This car that was pictured on Expedia was nothing like what we got . We paid about $120 for the rental only to get to the location to be swindled for almost $1000 more . I should have taken the loss on the $120. I normally use my American insurance which covers rentals, but for this company you had to deposit the value of the car ! My other option was $500 for insurance. Never again. Avoid at all cost read more

FINGER AWAY for europcar Ripped off, Cheated and Mistreated It charge the double price and not answer until today My boyfriend and me made a previous reservation with europcar mexico, in which we were guaranteed the following price MXN 5,498.20. When we arrive to the Cancun Airport, the staff didn't allow to my partner and me to enter together to finish the car contract, even though I explained to them that my boyfriend does not speak Spanish. therefore I made very clear to the person who attended us that we did not want any additional service or insurance and my partner was very clear that we did not want to receive any extra service Days later we discovered that the card had been charged double the amount initially agreed when the reservation was made, Europcar booked a total of MXN 10361,12. (APPROX. TWICE MXN 5,498.20) when we delivered the car, I explained to the person who received it that we had a claim, but he told me that first we had to deliver the car, closed the contract and then we could talk to the person in charge of the office and so we did. When we finally were able to talk to the office manager Santiago Bote, the first thing he told us was that unfortunately we could not make any claim because we had already closed the contract, even though I had told the worker that I had a claim. Then I asked him to show me the contract and the extra values to understand why the value was doubled, and the only reason he gave me was, that my partner used a card that was not a credit card and for that reason the value increased, however no one explained to my boyfriend in the moment he has rented the car that this would be increased the value of the car, since he has several credit cards with which he could have made the payment. my boyfriend assured me that no one explained to him about the extra cost and he repeated again that he doesn't want any extra insurance or service. The reason that the value was doubled because we used another card is completely false, in the confirmation email we received it only said that "if the credit card with which you paid your reservation is not the same as the one you will present for the guarantee retention, the office will charge $10 MXN to verify that it is active, returning this amount the next day", and yet the extra cost they made was MXN 4862.92 which until today has not been returned read more

Europcar - Final Payment - Car Rental Near Me - Cancún, ROO

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Been here over an hour and this is what we are expected to drive. The battery on remote died on him while trying to start it. Make sure you check your cars! read more

Europcar - Damaged and unsafe tires - Car Rental Near Me - Cancún, ROO

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I paid for express check in, and as I arrived the explained to me that they do not offer it but they do charge for it online. The check in experience took over one and half hours. The internet was not working and they didn't have the manual forms they should have had. So the next step was getting driven to the Tulum downtown branch to finish the check in process. My rental was for a day and a half but by the time we finished the check in process it was less than a day, they wouldn't cut down on the price to charge me for the time I was actually renting the car for. They offered an upgrade but it was a car in very poor condition and they were going to charfe me more for insurance. I asked them to waive the prepaid gas, they wouldnt eeven do that, eventhough the car had only a QUARTER TANK!!! Tried calling customer service but they said they had no way of helping me with any of this, amd that I should talk to the manager, but since it's Sunday no manager was available. I saw the people in MEX and Hertz (their competition) and they didn't seem to be having the same problem as I was. If somebody from Europcar is reading this the rental happenned on Sunday March 3rd. For all the rest of you AVOID AT ALL COSTS read more

DO NOT COME HERE ITS A SCAM!!! I paid fully for everything online I even got full coverage per day through the website thinking this will be easy I already paid for full coverage insurance... well no! lol this was the most unpleasant experience of my entire trip and by the looks of these reviews I'm not the only one that got scammed. I argued and fought when I was told that the insurance I purchased did not cover anything and that I needed to get additional coverage or if I declined it they would put a $5000 hold on my credit card. The car we got wasn't even worth $5000 and that was nowhere written online where I reserved the car when we got there. I declined all additional insurance so they wanted $5000. Then it just goes down from there if you want to pay $50 a day for intermediate insurance and the hold is only 3000 and if you pay $100 a day the hold is only 300. It was absolutely ridiculous. I wanted to cancel, but my friend stepped in and and decided to help this was not by all means worth it we ended up paying $400 for two days for a Rinka dink piece of crap that had squeaky brakes and could barely go on the road. Avoid this place at all cost. It should not even be open.. Scamming people in broad daylight. My son watched them smirk at the arch other when my friend stepped in to help, like oh we won. DISGUSTING SCUM. read more

If I could give this negative stars I would. I wish I knew where we rented from prior to arrival. My husband booked this through expedia and prepaid collision insurance and showed them the contract and payment and they still refused to let us leave and demanded a $500 deposit and an outrageous insurance cost. Wanting $1200 for a $180 rental. Don't for it. Stay far away from this place. Once my husband said to cancel the rental they "negotiated" a cheaper insurance cost. Nothing says welcome to Mexico quiet like the first place you go trying to fleece you. They give the rest of the Mexicans here a bad reputation. So mad I didn't check Yelp when my hubs booked!! read more

Thanks to Gabriel Ramirez for great service. Clean and efficient process renting with her. Very good.

Avoid at all costs. And if you absolutely have to, make sure you take detailed pictures of EVERY inch of the car because they are expert scammers and know how to get you. This is coming from a latina that knows how it works and sadly just lived it. They also tried charging us $400 for deposit when the agreement was $290. When I complained the guy was annoyed that I did because my non spanish speaking husband was the one up (they only allow one person) as owner of the card but I got the notification on my phone. Very disappointing. read more

If you want to make your flight budget 45 minutes or more for this process. No sense of urgency whatsoever. I hope the final charge reflects the offer made when I booked. read more

Europcar - Car Rental Near Me - Cancún, ROO

Published low daily rental rate but charge you about a $100 a day for insurance and $500 deposit. No one was in the office during return. The workers that were washing the returned car rental had to contact someone. They will email you photos of the car with some of it are inconsistent. Such as the gas tank with phot that did not have a red sticker of what type of gas should be put in and ours does have a sticker read more

Europcar - Sticker - Car Rental Near Me - Cancún, ROO

This is the company but the Villahermosa facility was the one we used. We had a nice car (no problem with that unlike the situation of others) but with contract & billing fraud (which, incidentally, is like the misbehavior of Yelp and the many business in BigTech). My wife who is Mexicana did all negotiations in my presence. We were not given a contract in physical or digital form until we returned the car which was just a showing and complained (by E-mail). We rented 2/25/2025 - 3/6/2025. My wife says that the charge was to have been $600 pesos per day ($421.25 in today's exchange per Google). I was to have had full insurance. Well, when we returned the car I was hit with charges totaling $701.16 including some kind of assessment of $114.83 for small damage to the car's underside caused by typical Mexican third-world roads and told that my deposit would be refunded. As of today there has been no refund, we were overcharged for rental, we were falsely charged for the minor uninsured damage and despite a series of E-mails sent to, and one received by, mx_customerservice@europcar.com.mx I had to dispute the charges with my credit union which dispute was initiated today. read more

This place is a scam. Go somewhere else! They make you purchase the premium coverage as the only option when even the website shows a basic coverage available read more

I will NEVER EVER RENT FROM EUROPCAR again. Place is a hustling business on Insurance rates. I should have listened to reviews but most companies had bad reviews. These guys charged me about $280 on just Insurance for 5 days of rental, they tried to hussle me for $385 but was able to work it down some. Non of the travel agencies should offer companies like this as a rental firm, hella disappointed on Expedia even have them listen on the site. Employees don't even wear a mask. Well at least one I seen and some half way. I would not recommend them or ever use them again. read more

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Would not recommend renting from this agency. Once online price is booked they hit you with a Mexico extra insurance once you get here, which is mandatory in Mexico. Extra insurance for us for a 4 day rental started at 650$ on top of your rental price, then magically they gave us a 50% discount, while another customer next to me was offered 40$ a day extra insurance. Just go to Avis or Sixt and save yourself money and trouble. read more

Similar to the other reviews - made a reservation for $331USD and ended up being charged over $800 because of the Mexican insurance thing which is definitely not stated as required when you make the reservation. Also completely unprofessional to have the woman waiting to show you to your car actually be a timeshare salesperson. Ridiculous. If the real price had been indicated at booking we would have opted for shuttles and taxis. We feel very ripped off and I don't think that Europcar can explain this away as "a Mexico issue". Global company should have a handle on this and act responsibly. read more

Upon arrival at their facility their computers were extremely slow. I did not wait for service though. Unfortunately the service Elway very slow, almost an hour. They gave me very little paper work mainly just some kind of sticker for my car. The car I got was not a good car at all. So we hardly used it at all. Returning the car I waitedc40 plus minutes still the computes were slow. On my arrival home I see they over changed me by over $1,000.. STAY AWAY FTOM THIS COMPANY. THEY ARE RUN BY CORRUPT SCAMMERS. Still working this out with my credit card company but Euro car has slow computers. Glad I took before and after pictit3s of this crap car. read more

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STOP scamming period. Give a standard no none-sense insurance. Stop up selling and up selling and up selling. Don't show a group of car saying you will get one of these and give you a smaller version. And manager tried to cover up with an older car. The staff lies, lies and lies. Then they try to sell you time share. AVOID Europcar. AVOID AVOID AVOID read more

If I could give no stars, I would. I rented a car in El Salvador using my AMEX, and it was the most awful experience. I had to wait for an attendant for almost an hour, and then I was informed that I had to buy their insurance, or I would have to leave a deposit for the value of the car. I explained to the representative that I booked via my AMEX specifically for that reason. I had been traveling all night and didn't want to argue. The rental cost doubled because I had to get the insurance. When I returned the car, they informed me that there were some scratches and I would be billed. I told them I should be covered by the insurance, and they said no, because I only had liability. WHAT!?!?!? I was told I would receive an itemized receipt before any charges... NOPE. I filed a claim with my AMEX to get the money back but was informed that I needed to provide the bill for the damages. I called Europcar, and the representative informed me that I needed to request the documentation via email. Well... let me tell you... It's been 4 months and nothing. Not even a "hey, we received your request." If you're in El Salvador, I would recommend using the local rental car places. The year before, I did, and had no problems. I will be filing a complaint with the BBB. read more

This place is a total scam. DO NOT GO HERE!!! My credit card covers damages worldwide. I had a letter made by visa confirming exactly that but they refused it. First time this ever happens at any rental car company in Mexico. First, They FORCED me to take their "all included" insurance for 1050 USD. Second, when I brought the car back they charged me 360$ USD extra because apparently someone broke into the car to steal the spare tire! Seems like their all included insurance that I did not need and that they forced me to pay for does not cover theft. Third, When I asked for a copy of the insurance contract they told me to check my email and refused to show me the contract. These people are fraudeurs, plain and simple. read more

not recommended, they are running a scam. Our experience was that the vehicle that we rented had previously being broken into(the trunk) and I dint even bother to check for a spare tire or reported it to a manager, so when I returned the vehicle, even with me showing a video previously taken by me that the latch of the trunk on the vehicle was broken and informing the rental sales person, the so called manager Jose Geraldo Lara blanco., the head of the scam ring, charged me for the missing tires. I am pretty sure that I/we are not the only victims of this scam by criminals like Jose Geraldo Lara blanco. By the way, the $43.56 that I pay for the insurance allegedly didnot cover for the tire. Mr Jose is a true scammer. Please help report companies and people like this to help other travelers. . read more

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I showed up earlier then my scheduled time just to find out that my car (Toyota RAV4 or similar) wasn't there. They offer much smaller car which didn't work for me. Staff at the hotel zone (across from Royal Cancun Sands) first tried to tell me that Renault Duster was bigger than Toyota RAV4. When I told him that it wasn't going to work for me. He said I need to wait for 50 min for the bigger car to be delivered. He said since it needs to be delivered, I need to pay extra $30 USD (in cash). Also, because the car was bigger I needed to purchase extra insurance. After spending 1.5 hours, I paid more than I reserved the car for and was out of $30 (USD). Will never rent from Europcar again! Also, I will try my best to stop others from renting from you guys. read more

DO NOT GO HERE!!! This place is a total scam! The employees here are very aggressive and will try to rip you off any chance they get! I booked a car rental through Expedia with collision insurance but upon checking in here, they told me they could not accept the insurance I paid for through Expedia. They will force you to buy THEIR insurance which is $300-$600 USD!! If you refuse to pay for insurance, they demand you leave a deposit for the value of the vehicle (in our case it was $13,000 USD)! Fortunately, I speak Spanish fluently and was able to argue and put these scammers in their place! The manager here is a complete A**hole and hides in his office! Save yourself a headache and go somewhere else!! read more

High way robbery. Don't go here. First they told us that we didn't have a car available so that we had to upgrade which was additional $30 a day. Grudgingly we agreed. then they said we couldn't use our own insurance , we had to buy their insurance which was another $30 a day . If we didn't agree then we have to put a deposit down for $26,000, of course our credit card limit doesn't have that amount on credit. after being there for two hours, The guy finally said just pay me under the table US$100 and I'll just give you the car that you requested. Save yourself a headache don't go here. read more

Horrible experience. So you book youre car rental online. You pay for it and you buy the insurance. Guess what...when you get there...they transport you in a shuttle away from the airport to the rental place..once there they confirm your reservation but tell you that the insurance is not valid. They ask you to pay 500dlls for a week of car insurance . Its hard to get the shuttle back to the airport so you find it easier to just pay. This is a bait and switch. You dont believe me? Wait till it happens to you. I dont recommend at all. Website charged us 87 dlls for the rental for a week w.. insurance. Once we got to Cancun Car rental charged us an extra 500. Never again read more

I visited Cancun a second time, and I think I figured out a solution to all of these unscrupulous rental places. If it's your first visit to Cancun, you'll soon realize that everyone is looking to make a buck off of you, so be aware and don't relent to the pressure you'll encounter throughout your visit. Best practice for a car rental so far: if you know Spanish, visit the Mexican websites which bundle insurance/rental costs and avoid the 3rd party sites (priceline, kayak, etc) who will offer you very cheap rentals but not take into account insurance requirements--even if you come with your own insurance, or purchased from the 3rd party site, be prepared to be told that that insurance isn't accepted, and you'll have to pay for the expensive one offered at the rental place. I was able to book a rental at Mex using the Mexican site. It was a bundle including insurance ($25/daily). I do have my own insurance, but the bundle was affordable and I didn't have to deal with the hassle--they did try to up-sell me at the rental place but did not push it. Tip: make sure you check all paperwork and really inspect and annotate all scratches/damages to your vehicle. read more

Terrible company. Fox/Europcar. They force you to pay an additional $600+ for insurance that isn't mentioned until you show up for your rental. You're forced into this or you don't get a car. Other companies in Mexico might be the same. So be careful. read more

Horrible company cars sell like they never been washed before from the inside. And for only line off the full gas they charged me $650 pesos

Booked a trip to Cancun. Wanted to avoid taxi fees so I booked a car for 4 days, at $14 a day, with the $55 collision insurance. Got to Cancun and the shuttle would only let one of us inside. So my girlfriend went inside since she was the one driving. They told her that I didn't book the car AT ALL and that I only "reserved it". So they tried getting her to pay like $1200. After going back and forth they accepted a $400 payment with $299 for holding. They said the car is suppose to be dropped back off at 4am. WHICH I SELECTED WHEN I BOUGHT THE DAMN CAR. When she got back out I told her that I had already paid everything. THANKFULLY she paid with credit card and we were able to get the money back after showing my Expedia breakdown and confirmation. Shitty little car, didn't even come with a full tank of gas. But needed to return it with a full tank or would be charged $80 USD. Worst company ever. I have no idea how they aren't shut down with all of these reviews. read more

You need $15000 deposit AND know how to drive manual PLUS MORE in order to be less SCAMMED!!! Not surprising, my experience was TERRIBLE. Let me summarize here what I did, how they tried to scam me, and my corresponding reactions: A). I read reviews online and learned about my risks, so I booked on Expedia.com with a $6/day rate for 8 days, and I purchased an insurance from Expedia at $104. My expected total: $152. B). Upon arriving, they said my car was ready and it was a manual car. **I said manual was fine.** (I suspect for people who doesn't know to drive manual cars, they can force them to upgrade/pay more/whatever/etc.). C). They showed me on screen a few different packages with different insurance options, pricing from ~$300 to ~$1500 with the cheapest already doubling my rental+insurance price quoted on Expedia. I was confused, then asked them about the difference between the packages. They explained a lot and the content didn't really matter. They simply tried to fool you. They would tell you insurance was important and theirs were the only good one. They would tell you Expedia insurance was unreliable and inconvenient and basically sh*t. MOST importantly, the rental option that I picked at $6/day required special toggling so when they used left and right arrows to switch between $300 and $1500 they made you believe that the option you chose didn't exist. **I told them I ONLY want the rental options stated in my Expedia reservation.** D). With some magic toggling on computer screen my rental options appears and they told me that they needed to put a hold of $13,333 to my credit card for this option. **I gave a call to Chase to resolve this problem and told them that my credit card could do that.** E). They told me I needed to pay ~$140 TAX and told me this was because I used Expedia insurance, which resulted me paying ~$191 at the counter. **I agreed and got trapped by this final SCAM.** I thought this was an increase of $40 from $150, what I expected on Expedia site and for TAX it was kind of normal in US. But I realized this was highly likely another scam and they finally got me as I saw Expedia charged me $104 separately a few days later. These "TAX" that they told me was mentioned in their "acceptance_converage_xxxxxx.pdf" as: I am adding the following insurance coverage (subject to a charge) to my rental service package: EC, VLF, ALA, TBF, TRF (Where VLF is Vehicle License Fee, EC is Environmental Charge, ALA is Accident Legal Advice, TBF is Tyres and Battery Fee, and TRF is Transportation Recovery Fee.) So I believe, if you can successfully get around ALL these tricks, you may be able to get a rental car at $6-10 per day with around $100 insurance purchased from Expedia. Regardless, if you successfully decline their insurance and uses Expedia insurance, you should see something like this in your contract: COBERTURAS (Waivers) Acepta: PLI Declina: ALI, CDW, SPLDW, RSA, RSA+, EWCDW, WWI, WWI+, LDQ, PAI, SLI, THW, WCDW. read more

Like most of the others. I was lied to about the price and it was upped once I arrived. I paid for their basic insurance and was required to upgrade. They didn't deduct the prior insurance they just made me buy the premium as well. After waiting to cancel my order for over an hour on the phone with their customer service line, it was clear that I was stuck in the scam. My only option was to spend more money to get a rental car rather then leaving the $400 I had already paid with little chance of a return. Their is a reason why taxis stay parked outside of this store all day. I've never seen so many mutually disappointed customers. We could have thrown a mutiny. After all the drama and 2 hours the car they bring me is completely out of gas and they have the nerve to tell me to bring it back full. I'll never go again. read more

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