Title: Hidden Fees and Duplicate Insurance - Prepaid Deal Turned into a Rip-Off! Review Body: I booked a prepaid intermediate SUV through Expedia for 8 days in November 2025 (Confirmation FFX06A0306) at a total of $243.71 - seemed like a good deal. But at the Fox Rent A Car counter in Denver Airport, they added massive undisclosed fees and duplicate insurance, turning the bill into $797.68 total charges, with $553.97 extra charged to my card! They charged: * ATS $111.92 (airport shuttle surcharge - not in the Expedia quote at all!) * Duplicate liability insurance: RLP $148.48 + SLP $150.00 (I only agreed to one additional coverage for ~$140 as an international driver) * Inflated Concession Recovery Fee $54.59 (vs $8.99 quoted). The upsell pressure was aggressive, and these extras weren't clearly disclosed in the prepaid booking. Fox Denver is notorious for this bait-and-switch on third-party reservations. Expedia, please stop partnering with them or warn customers better! Ended up paying more than triple what I expected. Avoid Fox Rent A Car - go with a reputable company like Enterprise or Hertz. 1 star. (Santiago Daniel Calderón Rodríguez - Rental Agreement DEN-1058151) read more

they get a 2 star because the car was cheap and drivable. The agressive sales tactics to get insurance I did not need did not work. When signing up on the internet you see clearly that Fox/Enteprise gives you adequate liability coverage - yet the Mexican mafia kicks in when you pick up the car with hard sell that you have no insurance - just call it like it is attempted fraud if you are stupid enough to go along with it. Please dont get the extra insurance - in Mexico this will almost tripple the price of the rental- dont do it!! No one in office to take me to rental area in La Paz- pick up car 1 hr late- after BS sales pitch. Sincro going out on 1st and 2nd gear when transmission is hot. Lousy shifting restults. Called managet in La Paz to complain about tactics and he appoligized and rightfully said his check in person was wrong!!!! $11,000 deposit was a part of the scam- beware!!! read more

Do not fall for the cheap prices . My boyfriend booked the rental car through expedía with our flight to Cancun. The car was for $24 per day as seen online. The staff member told my boyfriend he has to put down a non refundable $800 security deposit. We are using our own insurance, the car rental company wants to charge him $13,000 on his credit card for collateral. My boyfriend walked away and changed his mind about the rental, the Fox' s staff member told him how about $600 instead of $800. We both said no. The shuttle driver was nice enough to take us back to the airport. We got a rental through Hertz. Cost. About $300+ a week with unlimited miles and only $200 Security deposit. We were told by other locals that Fox rental company takes the money from the collateral , keep them in their bank to gain interest for however long before refunding it back. Good luck trying to get a hold of someone to talk to about your refund. We learned our lesson. Only rent cars from common known name. read more

Simply short story : You pay $5.00 a day on line (kayak,Expedia, etc.... ) Online, they asked if you want to add insurance for $30 a day .. When you pick up the car @ the airport , you need an additional insurance $ 100 a day Total you will pay a day $135.00 Scam Alert !!!! Scam alert !!!! Scam alert !!!! read more

Fox Car Rental - 2 COMPANIES IN 1 - Car Rental Near Me - Cancún, ROO

Terrible company. Forces you to add $600+ of insurance that you have to buy or no car. Scumbags. read more

I booked a car through booking.com, when I arrived to pick up the car the sales people would not release the car without buying more insurance. I refused and they refused to give me the car I had paid for which was $149. I tried getting a refund from booking.com but I couldn't get through their horrible customer service. I would not recommend this company to anyone. The insurance Fox Car rental was pushing was $33 a day for the insurance alone, that's on top of the 149 I had already paid. I also wouldn't recommend using booking.com since it's a UK company it's a nightmare trying to get anyone on the phone and their automated service is an experience you won't forget. read more

I preplanned and fully paid for car rental before arriving on my birthday trip to cancun. I gave them my reservation details and the guy goes it's 486.00 total. I was a bit shocked since I already payed 86.00 for 3 days in full. He said he doesn't see it being paid for on his end. I took out all my confirmation and statements and he completely dismissed everything I showed him. I walked out to get on the phone and got no where.. no one was going to refund me 86 and I did not want to be paying almost 500 for 3 days. By the time I realised I can just walk away to find another car rental it was already passed 11 and all car rentals closed or about to.. at this point I had no choice but to pay the rate asked by the guy even after I showed them live prices for that same day and the same car online, he told me that the price I was showing him has no insurance included.. well that's a long stretch going from less then 30 a day to over 150 a day... ‍ I proceeded with a rental in hopes to resolve this in the morning.. meantime the guy was rude and harassed me with the way I signed the agreements, made me redo my signature multiple times as I was some kind of a fraud or a criminal. Once all was done I got to the car to find it very dirty and it was a Suzuki ... I wasn't sure if this was the moment to cry or laugh that I payed more for this beat up low grade Suzuki then I payed for bmw at my previous rental.. I decided to do the right thing and take video since I already felt as I was scammed on so many levels.. I wasn't going to let them charge me for their previous scratches on this 150 per day Suzuki.. once done taking all the pictures and documenting everything I started the car, when I started the car, this is when I was just done.. the car was empty and barely had the gas to drive off the lot.. I never in my life experience so much disappointment at the service level. I grabbed my things and headed back but then I realised how tired I was and I didn't want to deal with another transaction on my card and another possibility of a scam.. so I drove off to a gas station. When I called to express my frustration, no one wanted to talk to me and the gentleman on the other side told me that he didn't understand me.. I will never rent from Fox or Euro car again.. I'll stick to known American companies that value their clients and I suggest for all to do the same. read more

Horrible experience! I was instructed to wait 5 minutes in the sun after waiting 1.5 hour at the airport for shuttle that never came to rental company. Please note representative and I called company many time to hear "busy." Walked a mile away to rental company waiting still in line. Had it not been prepaid would have gone elsewhere. Wish I woud have checked reviews to see one star. read more

Fox Car Rental - Business info - Car Rental Near Me - Cancún, ROO

I'd pick a big fat ZERO but can't. You'll spend a couple of hours arguing with the people at the counter when trying to get your car. They will charge an extra $30/day for their insurance. They will not take insurance from your credit card unless you have some magical "letter". The car I got was empty of gas and dented on all four corners. I took plenty of pics. I discovered on day 6 that the engine would overheat because the cap on the cooling system was broken and allowed coolant to boil off. I returned the car the next day and I tried to explain that the cap for the cooling system was broken. A gal from FOX in receiving was insisting that I broke the radiator cap and wanted me to fill out an accident report. She was very unhelpful. Steer clear read more

Fox Car Rental - Car Rental Near Me - Cancún, ROO

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I got to Fox rental car that also called Europecar in Cancun I got few problems with this-company there is always big line you got to wait about an hour or more just to talk to some one then start with all the signature another 30-45 min they adding fees and taxes that it's usually more than the rental itself check it really good before you rent with them also they put a hold on your credit card for around $13,000 and that's because I got insurance through Expedia and they say there insurance is $100 per day Make sure to take pictures all around the vehicle and inside so when you come back they don't charge you but overall, if you prepare yourself to all what I just wrote you'll be fine cars are maintained good and clean. read more

AVOID Fox (aka Mex) car rental in Cancun, and likely elsewhere. You surely aren't visiting Cancun with a desire & intention to seek out as many 'street resort sales associates' as you can. Well, that's what you get at Fox Car Rental. After a less than enjoyable paperwork signing session, you'll be passed off to a NON-Fox/Mex employee who will do their best to find out what you intend to do on your trip & work hard to make you believe that you need to visit their luxury resort. They'll even offer a promise of cash if you visit their resort. DONT fall for it, unless you have a full day to spare & enjoy spending quality time with people who draw from 'used car salesmen' tactics. Cancun is far more beautiful & SO much more to offer than waisting your time with lame strategies intended to get your hard earned monies. AFTER, 15-20 minutes of resort sales pitching, your car MIGHT be ready. MIGHT means, it could still be off being washed so you'll need to wait another 15-20 minutes. This is valuable time that you could be using to enjoy some mojitos or soft Cancun sand between your toes, rather than waiting on a vehicle while being harassed to visit a random 'luxury resort' that's NOT on your vacation itinerary. Spend a few extra dollars at Hertz or Enterprise and walk away with the rental car service you deserve & are paying for. I've given a 1-star because Yelp doesn't have a zero option, and once the vehicle was obtained it was fine. read more

Fox Car Rental - Car examples - Car Rental Near Me - Cancún, ROO

Lots of hidden fees. Was quoted $45 online and then asked to pay $5000 once I arrived for "insurance"

I used to love Fox Car Rental but it looks like Eurocar has taken over and bought them out. Anyways, this last time is the last time I rent from them. They take forever to pick you up from the airport and I'm so confused as to why that is. read more

The worst car rental experience! SKETCH to the max! When you reserve a car online for Mx, most places will include the mandatory liability insurance. So when I showed up, the chick tried to upsell me on the additional insurance (the $36,56, 80/day collision insurance). She tried to make it seem like it didn't come with the liability insurance so I asked if I could purchase my own third party insurance for liability and she said it came with liability. Then, I told her that I have collision/theft coverage with my credit card, she backed off a little bit. But then miraculously, the $36,56, 80/day insurance was now only $26/day. Then she tried to convince me that it would make sense to purchase their insurance rather than going through the credit card. I told her no. They put a $10,000 USD hold on my credit card. I'm fortunate enough to have this available but I couldn't imagine for someone else that didn't have this available to them. They would be S-O-L. They told me to do a video of the car - I've never been asked to do a video but I guess that's good practice anyway. read more

Made a reservation through Expedia for a nine dollar per day car rental was picked up at Cancun airport by their shuttle was taken to eurocar / Fox lot at the airport fox tried to charge us 1800 dollar US dollar deposit and 400 for 4 day rental total rip off left by Taxi and went to Hertz rented a car without a problem beware do not get pulled in to their trap read more

Fox Car Rental is a criminal activity disguised as a car rental . They will publish very low fares and then gorge you with a compulsory insurance that doesnt exist, gas charges etc. you and up paying more than any other outlet. Stay away read more

I am hoping someone see's this before renting. Initially the total for my rental cost were $46 and this included insurance through Travelocity. it will say that car is at terminal pick up but we still ended up having to take a shuttle to place. The car rental place is actually called EUROPECAR- there was no one where FOX or any signs; the person at desk was rude; so it is very hard finding the actual FOX shuttle. Once finally there it is a long line; The signs were confusing on which we go in or stay outside for help. The deposit is high so make sure you have over $2000 credit- and that you prepare yourself for extra insurance charge. If don't buy insurance through them it is a 10k deposit. I am giving them 3 stars vs. 2 because the man at the counter was so helpful and helped us to get a car. read more

These people will try to scam you!! I thought I had been through every rental scam in Mexico but these folks are inventive. I made sure to reserve through carrentals.com to get the liability insurance included in the rate since that where they usually try to get you, but Fox now insists that you leave a damage deposit AND provide a WRITTEN LETTER from your credit card company or insurance company stating that you are covered for the rest, (doesn't matter if the credit card terms and conditions say you are covered). Oh, or you can just take their insurance which costs double what the car rental itself costs. So my $18/day car rental (typical for mexico) became $54/day. Needless to say, I wasn't getting a letter on a Sunday so I told them to get stuffed and went next door to Budget which was $40/day including all insurance but at least they they weren't pulling a bait and switch. read more

Horrible experience. 30 minute wait to get shuttle from airport to their office. We could have walked there in 5 minutes. Another 30 minutes waiting to get checked in. Another 30 to get the car. Go with one of the big guys. Fox sucks read more

Fox Car Rental - Car Rental Near Me - Cancún, ROO

Be aware that when you rent from Fox, they dump you onto EuropCar Mexico. I paid for a GPS system in the car, and there was none. Then to put it through on my credit card, they charged it, put it back on, but kept over $100 USD for a total of over $150 USD. When I complained Fox said they had nothing to do with it. When I emailed and called EuropCar, the emails bounced back and calls were disconnected before being answered. It's one BIG SCAM. read more

Scammers. I purchased insurance through Priceline with this rental. At the location they demanded me to pay for insurance that exceeded a rental price by 6 times!! Or I needed to made USD $10k deposit! I left and got a taxi. Save your time and nerves. Don't deal with these scammers. read more

Fox Car Rental - Car Rental Near Me - Cancún, ROO

Didnt realize they were associated with europcar which is a horrible company. I was in contact with europcar beforehand and my credit card company to make sure i wouldn't have to pay additional insurance. When i got to car company, they wanted $300 of additional insurance. Rather than waste my time being on the phone for 3 hours which i had to do to get a car released to me in costa rica, i chose to abandon ship and cancel my prepaid reservation. They still charged me 3 days for the cancellation and i had to pay $5 for the shuttle to get back to the airport. For a company owned by volkswagon i expected better but i guess it is what it is. You don't see many people driving volkswagons anymore so they have to make their money ripping off their customers read more

Dealing with Fox rental car was the only blemish in our otherwise blast of a trip to Mexico. It started with being unable to find the shuttle. Had to ask aroind to find out eurocar and fox rental are the same in Cancun. Next we had to deal with suprise USD $ 33 per day insurance. if we didn't take that option, there was the mandatory VLF tax. It took about 1.5 hours from the getting a luggage to getting on the road with the car. Worst part of the expereince was return. We were slapped with $60 charge for 1 hr delay even thhough the contract said $16. Staff was unhelpful. They could not communicate or explain how the 16 became 60. Even after lengthy backand forth they said call the help line and that they can't do anything becuase it was the system.. the marginally cheaper price was not worth all that hassle.. WILL HIGHLY RECOMMEND NOT TO RENT WITH FOX RENT A CAR. At least in Mexico. Stay away in a hurry and rent with someone else.. read more

First and foremost I would like to say that the workers at this location were very sketchy. I was quoted for one price and ended up paying $500 more than I was quoted for. I was given the option to purchase their insurance (although I had already purchased my own) or have a $14,0000 hold placed on my credit card. They did not have the car I initially chose so I was upgraded without my knowing to a more expensive vehicle. My recommendation is to go to a well known Rental company such as Hertz or Enterprise. You may end up paying a little more but the process is far more professionally executed. 0/10 - DO NOT RECOMMEND read more

Bait and switch, don't make the same mistake. Says $10 per day and then with "mandatory" insurance it's a minimum $200 more. Then also to find out it says no cancelations on Priceline even if you don't rent the car.... Which I don't remember seeing at booking. Save yourself the headache. read more

Don't trust the low price advertisement of Europecar/Fox Rent a Car in Cancun Mexico. They are full of SHIT!!!!!. They attempted to trick a trickster and failed in their efforts tremendously. I am a native Angelino From Southern California and have experienced a whole lot of scams and deception throughout my lifetime. But this company won the award in deceptive scamming. From the beginning to the end of my rental experience, this company created many obstacles of deception to depart me from my hard earned finances in what I considered a luxury vacation of a lifetime. The challenge began with the pressured purchase of their insurance. I was told that I would have to pay the value of the car at $13,500 dollars unless I decided to purchase their full insurance. This meant, instead of the advertised $86 dollars a week for the vehicle, it would now cost me $389.00 a week and a security deposit of $1000. (Note the $389.00 was charged to my account immediately before I could even think about returning the vehicle.) After a few days of exploring and driving around Cancun, the vehicles check engine light appeared and I telephoned the 800 number with no one answering for 2 days. (By this time my only focus was on them retrieving their vehicle and return my remaining funds back to my credit card). Around the 3rd day, I finally contacted the company and they suggested that I exchange vehicles by a company employee bringing a car to the resort and allowing me to continue my good time journey without interruptions. (Little did I know this action was filled with hidden agendas of deception and corruption ) In the meantime, the driver brought the car to the resort and during the exchange something told me to video and document both the inside and outside of the old and new car as well as the gas &mileage displayed. I kept the new car and continued with my good time until the remaining day of my trip. On the final day of my trip, ( unknowingly) the company came up with a plan to attempt to keep my $1000 deposit by stating "I had an accident in their vehicle and pointing to a previously scratched mark on the current exchanged vehicle. I immediately showed them documentation that was emailed to me by their company during the prior exchange. This demonstrated a 0 balance and I showed them the video tape that I had taken during the exchange at the resort of both vehicles inside and out. After proving my case and protesting the unfairness of the accident implication. the attendant gave up his fight and stated " Lady you win". In conclusion, I have come to realize that people are deceitful and desperately wicked in all places near and far. I have learned to "Never put your complete trust in others no matter where you go". Always protect your common interest. And remember a "PICTURE SAYS A THOUSAND WORDS "especially when in a foreign region. read more

Worst car rental experience. Although my rental was paid for in advance through expedia upon getting there the price jumped up with insurance fees costing $200 additional. As we were walking away they offered us a way lower price somehow magically. When picking up our car there we're multiple people being charged for damages to their rentals and seemed very upset. This was very nerve wracking to have a vehicle 5 days worried of being charged for any small damages that could possibly be made while traveling in Mexico . When returning our rental we were not charged for anything additional thank God!... but there were others that were less fortunate that we witnessed again. This car rental experience was definitely not a peace of mind while on vacation causing stress. The new location is also not the address listed on google maps. read more

EXPEDIA COLLISION DAMAGE PLAN SCAM - bait and switch! Paid for the collision plan when booking trip but when I arrived at Fox rental at the Cancun Airport I was told it was not a "valid" insurance and that I would have to pay either a $50 or $80 per day insurance instead on top of the daily rate for the vehicle. I left and rented with competitor with a $10.00 per day collision damage plan. Do not rent from Fox as others left for the same reason while I was there. Do not buy Expedia's Collision Damage Plan because no rental insurance company that I talked to at the Cancun Airport claims it is valid, i.e. Fox, Hertz, Enterprise. read more

WARNING DO NOT RENT A CAR FROM THIS COMPANY. This company is a scam. Aka Mex Rent a car Horrible customer service It's been more than three weeks, and I've yet to receive my deposit. I called twice, and each time I would speak with someone, they would say the exact same thing. " we did our part, it's probably your bank." I put this reservation on my credit card. I called my credit card company and nothing is pending from this establishment. read more

When you're in Cancun do not rent a car from this place. They won't help you, they'll just try to get you to pay extra even though you had pre paid. If something comes up, they won't help you. We had a horrible experience with this company. They blamed it on the website we used to make the reservation. We had used several websites to rent cars on vacation and we have never had any problems. Don't use this company. read more

Cheap but do yourself a favor and pay a bit more to another company and save a day wait in line read more

Fox Car Rental - Very long line waiting over 1h to get a car - Car Rental Near Me - Cancún, ROO

I give them one star because they don't have 0 stars, DO NOT BOOK A CAR HERE!!!! It will show a price even through Expedia or any travel place, as soon as you get to the place is another price, I was in Cancun and they wanted $165 per day!! Not even in the U.S. then they give you a deal but the deposit has to be over $2k and the excuse is because the Mexican government and blah blah blah!!!! Oh also this is the same company as Europcar do not fall for it!!!! read more

Had a reservation for $200. When I got to Fox, they stated carrentals.com should have told me about the local charges. First, the thief at the counter told me I had to leave a $13000 charge on my card. He was surprised when I told him that was no problem. Then he said I needed to pay a 20 rental car license fee per day. In all they wanted to go from $200 to about $800. I told them it was robbery. The guy was not fazed at all, and told me I was free to leave, which I did. Contemplating my options outside decided to walk over to Hertz, about 500' away. On the way to Hertz, there was another car rental company called either AeroFlex or Autoflex. Although I did not get the $200 rate, I was able to get $364 for 13 days. They did state it was very common for them to get Fox Car Rental Walkouts. I recommend them. They also told me they are associated with Avis. At the end I was happy I did not make it to Hertz as I understand they play the same games. https://www.tripadvisor.com/ShowUserReviews-g150807-d18277532-r851494894-Keddy_By_Europcar_Cancun_Airport-Cancun_Yucatan_Peninsula.html# read more

DO NOT RENT FROM THIS COMPANY!!!! They are the worst they will try to scam you to buy their insurance that 3 times more the the daily rental. They also try to put a $14,000 hold on your credit card for the vehicle. They have the WORST customer service. If you so rent take pictures and video of everything. They gave us a banged up car !! read more

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Reserved with Expedia and added insurance through expedia. When we arrived the company was no longer at the airport. We had to find someone who was supposed to be holding a sign, and he was there just not holding the sign. We were picked up and taken to a parking lot with a trailer as an office and not very many cars. They proceeded to force us to get extra insurance or no car. The Expedia insurance doesn't cover anything. This rental ended up being over $700. Expedia shouldn't even have them as an option. GO SOMEWHERE ELSE. Remember you get what you pay for. The complaint was the same from other clients when I came to return the car. One guy had actually been waiting for over an hour to get the vehicle he rented. read more

Got a reservation thru Expedia. Arrived in Cancun Tuesday morning. There is no Fox representative or booth once you exit. I asked the rival car rental attendants and told me to wait for a Mex Shuttle Van. Waited about 30 minutes. Took me to the rental car place (which is pretty much walking distance). Waited in line for 5 minutes and left in the car pretty much in 20 minutes after arriving there. Prices are not what you expect from Expedia. I got a Kia Optima automatic transmission and it was like new. Paid pretty much 50 bucks a day for it with 100 deposit with insurance. 3 stars for false advertising the price on Expedia. Returned the car on a weekend with no hassle . When I peaked inside the check in office, there was a lot of people waiting inside. Maybe it's easier to arrive on a weekday and wait less time on a weekday compared to a weekend. Oh yeah I never got my $100 deposit back. read more

I appreciate Fox Car Rentals so much! NO PRESSURE to upgrade or buy this or that additional. Whenever possible I use Fox Car Rental. They always give me what I asked for or something better. I have never been disappointed with Fox. But we have had "horrible" experiences with the other car rental companies... almost every time we go with another company it's a nightmare and is a terrible way to start a vacation. Highly recommend FOX!! read more

This car rental deserves negative stars, rented the car thru Orbitz for a reasonable price, got to the airport all the sudden, bait and switch, from $77 a $250. It gets better, they charged my credit card twice, and also charged my wife's credit card an additional $100 Do yourself a favor a don't use Fox rentals or Mex rent a car, you will get F........d read more

F This place so hard. First off, nobody tells you that you need to go to the MEX renal office who handles the cars for fox. And although the nice woman who checked us in was very nice and professional and didn't push insurance on us and just explained the Downpayment if we declined the insurance. The bull shit wait we had to endure to get our pile of shit car was the reason this place gets 1 star. 2 employees took about an hour to get cars for 3 people Including us. They just stood around and helped about 1 person every 20-30 minutes. When we FINALLY got our car. 5 minutes into the drive, a warning light for overheating came up. So the car is now at our hotel Just sitting useless to us and thinking about not even using it because i know dealing with these jokers will just be so annoying. Returning the gentlemen who checked us in tried to blame us on one of the dents on the side of the car, even though that area was marked down one the pre existing checkout sheet we did when we picked up the car. I just argued with him and he dropped his claim. Took 30 min to get a shuttle to get to the terminal. Awful experience, avoid at all cost!!! read more

1. Let's start with getting my car after two hours waiting from the time my flight landed. 2. Then, they forced me to pay additional 100$ more for liability protection and personal insurance which I didn't ask and it wasn't mentioned on Priceline. 3. The car was pretty dirty 4. The windscreen wiper didn't help us on raining days 5. When I called the company to ask something I had to wait almost 30 minutes. Do yourself a favor and don't book a car with Fox Rent A Car. read more