They tells you lies and overcharge you when you return or extend contract. They have absolutely no customer service. They are very uneducated staff and rude. BE AWARE read more

Renting a car in Mexico is always stressful. Cancún airport is particularly difficult. We reserved our car through Southwest Airlines at what we thought was a good rate of$177 for 3 days. After the Dollar rep got through with us our rental cost just $450 for 3 days!!! New Mexican insurance effective 01/01/2022 and high taxes. BUYER BEWARE!!! At Cancún airport dollar car rental is part of a conglomerate called Avasa which also runs hertz ,thrifty and read more

Dollar Rent A Car - Cancún airport - Car Rental Near Me - Cancún, ROO

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I was, for the record, not requesting to borrow a Porsche. No rental car company has ever had the gall to ask me for a $4,000 hold on my card for renting an economy - none but Dollar Cancun. Friend has a time share at a resort? Check. She asks me to vacation in Cancun? Yes. Bought flights? Check. 6 day trip? Here we come. So now the car. I had reserved it through United because it had quoted me $10.33/week. Now I realize that is not realistic, I get it, and I expected some additional fees - but $59/day for the economy/compact is robbery, and the $4,000 deposit is just insult to injury. So my friend and I left and ended up getting a rental car at Budget for $89 for the WHOLE WEEK. So no, Dollar Cancun, no thank you like I'd say to Trump's hair stylist or tanning esthetician. Helleffingno. read more

AVOID THIS PLACE LIKE THE PLAGUE! COMPLETE RIPOFF! This has got to be the biggest ripoff ever. Reserved a minivan for 2 weeks in Cancun through Expedia for $1,130.30. When I arrived after a long day of travel, they would not let my husband in the rental car center with me because the reservation was in my name. My Spanish skills are severely lacking, but my husband speaks fluent Spanish and is from Central America. I was an easy target once they separated us. Then they would not rent me a car unless I purchased the "mandatory" insurance "required by law". I fought with the guy for over an hour to not buy the insurance, but he wouldn't give me a car without it. I finally agreed to the cheapest option (what a joke). He said I was lucky to get a car at all since I did not prepay for it. Then he gave me a much smaller minivan than what I was supposed to get...for 7 people and luggage. According to Google the additional "mandatory" insurance in Mexico ranges between $10-$20 per day. THEY CHARGED ME $2,579.56! That's an extra $103.54 per day for insurance. Of course this is all quoted in pesos so you don't really know how much you're agreeing to. On top of all this, they put a $2,500 hold on my credit card. I complained to Expedia but since I supposedly "requested" the extra insurance, I'm out of luck to recoup any of my money. Thanks for nothing Expedia, not sure what the benefit of using your service is. Also, they'll try to get you to go to a timeshare presentation. AVOID DOLLAR, THRIFTY, HERTZ (AKA AVASA) IN CANCUN! You're welcome. read more

Dollar Rent A Car - Car Rental Near Me - Cancún, ROO

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Had a reservation but they didn't have a car. Offered to rent us a car that cost many times more than the reservation amount. Definitely shady. read more

We recently returned from an 8-day trip to Mexico, flying in and out of Cancun. Our trip was from December 24th to January 1st. Two days prior to our trip, we booked a rental car. The rental car deal was found on Kayak, and then booked via Hotwire with Dollar Rental Car. Our confirmed reservation was for an economy car at $22.48 per day for a total of $267.74 including all taxes, surcharges, and fees. Prior to departing for Mexico, I called Hotwire and Dollar to confirm the details of the reservation because we had heard stories about rental car companies not honoring reservations. Both the Hotwire and Dollar representatives confirmed the accuracy of the reservation and guaranteed there would be no additional fees and that we would only have to pay the total from the reservation. I had made a tentative reservation with Avant Car Rental for reference to pricing that also included all fees and insurance. Since the Hotwire rental was not a hot rate, we could have easily cancelled the reservation and rebooked with Avant Car Rental prior to departure. Given the current reservation made and included all additional fees, we continue with our Hotwire rental. Upon arrival at the Dollar Rental Car location in Cancun we were told that the reservation would not be honored, and instead it would end up costing $655.32. The daily rate was higher than what was quoted in the reservation, additional fees were added, and $26.00 per day was charged for liability insurance, even though the Hotwire website quoted liability insurance in Mexico as costing $13.00 per day, if required. We discussed these discrepancies with the Dollar staff in Cancun, but they were unwilling to honor the original reservation. We were told our only recourse was to raise this issue with Dollar and Hotwire customer service upon return to the US. To date, any efforts to resolve this issue with any of the customer service representatives have been met with silence. January 7th, I called Hotwire around 8:13AM to discuss the fraudulent charges. She called several times from different phones because the customer service agents continued to say they could not hear her on the other line. This seemed odd since all the phones were land lines. The first person she spoke to was named Andy. She explained the over charges that occurred and reviewed with the agent what the reservation charges should have been and reminded him that the reservation was not a "Hot Rate" booking. Andy put I on hold and when he returned, he reported he could not hear her and hung up the phone. I called Hotwire again around noon to speak with a supervisor. Violet answered the phone this time. She read over the previous agents notes and started her statement with "Hotwire did not do the billing for your reservation so this is not something Hotwire is responsible for." Although the billing aspect may be true, Hotwire was the booking company that provided the reservation at a given price. They are working with companies vouching for their integrity and business. I asked to speak directly with a supervisor. The line was disconnected in the transfer. I called Hotwire for another time and Jennifer answered the phone. I immediately asked to be transferred to a supervisor and was transferred to Jen. Jen reviewed the reservation, asked for reservation numbers for both Hotwire and Dollar, and asked for total charges that occurred. Jen stated she would need to contact Dollar car rental directly. I was placed on hold. Jen then came back on the line to confirm our Dollar reservation number because she reported it appeared the reservation was never fulfilled on Dollar's end. I repeated the Dollar reservation number, to which Jen confirmed on her end was the same. Jen then asked me to check my receipt and see if the reservation matched. Upon looking at the receipt, the booking number at the top was in fact different. This brought to my attention that not only were we overcharged, but Dollar had created the charges outside of our reservation. Dollar did not honor our reservation despite us showing them our printed reservation in hand that we had a reservation made by Hotwire prior to our arrival. We were not aware the reservation was not used until I made this phone call. Jen then proceeded to ask me for the booking number on my receipt. She said she was going to follow up with Dollar but since the receipt did not match the reservation, Hotwire may not be able to help. I was very upset by this statement. The reservation being done under a different booking number was done without either of our consent or knowledge. It now makes sense why Dollar said we would need to contact Hotwire and Dollar when we returned to the states to deal with the discrepancy. They knew they had changed the reservation and that Hotwire would not be able to manage our reservation. I was left on hold with Jen for 20 minutes with no response. Our conclusion is that she also became aware we were scammed. read more

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BEWARE! SCAM!!!! Multi-level scams going on at this airport location in Quintana Roo. We rented a very nice VW Jetta to take to Tulum. There were some tiny scratches on the car at pick-up but otherwise a great car in perfect condition. We carefully parked the car in safe locations all week, including paying more for better parking lots or tipping any attendants. We took photos of all the scratches on the vehicle when it was assigned to us. Upon returning the car they claimed the scratches were new. Absolutely not true. We showed them photos and then wasted a ton of time trying to battle it out. Pointless. The insurance situation is poorly explained and relatively useless. I did some research before getting down to Cancun and it seems like Mexico law does requires liability insurance, should anyone be hurt while driving. It's very vague. In theory, this protects you, the driver from getting thrown in jail until they can figure out who was wrong. So it's a very good thing. But it plays out where you go online find a super cheap car, show up at the rental car kiosk and feeling like you are getting ripped off. The price hike is a racket. A bit of research validates the required insurance but how it unfolds when you're tired and waiting to rent a car is not smoothly. The explain and insurance options were not presented clearly. This Dollar Rental Car location is most definitely altering prices and scamming people for insurance, and then fabricated damage after returning the car. When we first arrived I was told to tip the guy who drove our car around when we were first picking it up. That seems strange. Now I know why. Same guy checked in the car when we returned it. Don't walk, RUN away from this place. I highly suggest you DO NOT RENT A CAR FROM HERE. read more

We booked a car with Dollar as so many of the car rental companies had such terrible reviews, but these companies especially Enterprise, Dollar and Thrifty - they say they are out of cars so you are forced to pay them more money for the cars they have available. We contacted the Thrifty costumer service desk by pressing 2 for English. They then re-booked us through Alamo. ***JUST BOOK WITH ALAMO TO BEGIN WITH IF YOU NEED A CAR.*** They seem to be the most legitimate company here at the Cancun airport. If I were to re-do this I would just take the $9 shuttle into Tulum. read more

This place is shady, like REAL shady. Although I made a reservation months in advance and confirmed it before my trip, these guys somehow lost all trace of it when I got there. Not to fear, though, because they would gladly rent me a different car...for 4 times the price and a $3,000 USD deposit. Screw that. I crumpled up my reservation paper, left it on their counter and walked two doors down to Hertz, who hooked me up with a better deal that was on the up and up. read more

Some advice for car rentals in Cozumel. The airport rents cars but cons people into timeshare presentations, and adds a larger airport federal tax expense along with high pressure sales. Go off the airport site one block to Dollar Rent A Car and save $$$$. It's a short humid walk and one week rental costs only $35 US. Or 735 pesos. All websites say this is located at the airport but it is not. I have rented three times in Cozumel and they try to charge $125 and up for one day. Go to Rentalcars.com and reserve prior to arrival. Yes, there is a $2500 credit card hold for any damage, but don't be careless with their property and you won't get charged. Clean the trash and sand out of the car before returning and you will have no problems. They rip up the credit card hold paper after rental return. The hold is not a big deal- just make sure you have a high limit. Avoid airport car rental counters- they will take your money and try to convince you they are the cheapest. Not true! Go offsite and you will not regret it. The airport people are vultures !!! read more

Be careful with this location. Refused any form of insurance that is not through Dollar. The obnoxious rep Jose Leonardo Sanches Rojas rudely stated that "In Mexico we do not recognize any other insurance" and would not release the car without purchasing additional non mandatory insurance for price that is double of the rental itself. Refused to call a supervisor. Spoke with another couple while waiting for the car with the same irritating experience. read more

I was afraid that I will be pressured to take unnecessary insurance, but I was positively surprised when I just declined, and that was it. For the collision and theft insurance, I used my credit card. They do get you sign a $2500 deposit credit card slip (which is returned to you upon return of the car); it's quite normal in many countries, and I had no issue with that. The included liability of 750,000 MX$ is in my opinion enough. No need to take the very expensive extra liability insurance. The car was nice, clean, in very good shape. Everybody was friendly. The return process was also quick and efficient. I took a "full size" which in Mexico is a Jetta or equivalent, and the value was excellent ($52 per week), booked directly with Dollar, and prepaid. I highly recommend them. On a different note. I didn't have any issues with the Mexican police, and only a minor issue at the gas station, that didn't accept credit cards, the exchange rate was bad, and they tried to cheat on the calculation, which I caught. read more

I booked a rental online at the Cancun airport. I knew we would need additional insurance required by Mexican law, but there were HUGE hidden fees. Ultimately the cost more than doubled. A $500 estimate turned into nearly $1200. My best guess is that Dollar hides costs to compete with other rental companies, but these others are probably less expensive at the end of the day. Will never rent with Dollar again! read more

THE WORST. Buyer be warned. This place is a scam. I booked this through Expedia and paid for insurance through Expedia only to get there & Dollar to give me the - this isn't full insurance routine and tell me I had to pay a $2,500 deposit in order to rent the car. Who knows if they would refund the $2,500 deposit upon return? I was surprised that Expedia or Dollar does not make this known to people about this prior to booking. I ended up not taking the car and went next door to Fox and paid a much more reasonable price and without the $2,500 deposit. Then Expedia drags their feet not wanting to refund me for the insurance I paid on a car I ended up not renting because they do not mention the $2,500 deposit you are hit with at the Dollar counter so I had my credit card company review this and they agreed with me and reversed the Expedia charge. Never rent from Dollar in the future. My suggestion - go with another car rental company. Dollar rent a car in Cancun is a scam. read more

Complete rip off. They get you away from the airport then gouge you with 60 bucks a day insurance regardless of what was purchased on rental cars.com. Same place as thirty and a place called hot fire base. read more

This place is a scam. They forced us to go look at a timeshare or pay $3000 in car insurance. We were unable to go to a different rental place because one of my family members was unable to walk. Basically, they exploited the disabled. It appears that Dollar can do nothing about this place, but like the other reviews have said, it is indeed a big scam. Because of this experience, I will never rent from a Dollar ever again, whether it be in Cancun or Manhattan. We went to the timeshare thing, which blew an entire day in Cancun. When we told the Hotel concierge, they said that this scam was common in Cancun. Stay safe and find another car rental company. Be sure to look at the reviews before making a purchase. read more

This DOLLAR office overbooks, then pretends they have no cars and tries to claim your booking is invalid in order to charge more for other customers. Dollar head office said they could not help. Argued with the manager who eventualy relented but then charged me 80% higher rate by forcing me to buy unnecessary insurance. Then he was offended that I wanted to check the contract after lying to me and overcharging me! Tip: pay in advance for the vehicle, don't just reserve. This is their business tactic as many others had the same experience. Dollar staff, you are creating a shame on the majority of Mexicans who are honest by cheating visitors the moment they arrive. Dollar, you should stop this unprofessional behavior at what seems to be a cowboy operation because for one will avoid your company because of these cheats and your lack of interest in resolving their dishonest practices. I rented last time from SIXT at Cancun and recommend them. read more

I will start of by stating that renting a car in Mexico is very different than what I'm used to in the USA. Prior to setting up a car rental reservation, I did some thorough research on the rental process and insurance and deposit requirements. With that said, if you're informed and have the appropriate documentation, I'm sure you'll have a smooth process. Things you should have to make the rental process smooth: 1. Valid driver's license 2. Valid credit card (alert your credit card company that you'll be traveling aboard so charges will not be declined - this happened to me but I had another credit card to use) 3. Printed voucher / reservation confirmation (Dollar required a printed reservation, not the electronic / mobile version) 4. Clear understanding of which insurance is mandatory and which is supplemental. My experience... I booked my reservation via Rentalcars.com and it was the best decision. Included in the price of the car rental was TPL insurance, which is mandatory in Mexico, and made the rental process super easy. On arrival, we located the Dollar booth area (right outside of baggage claim) and George showed us where to go to pick up our car (the Dollar car site is very close and walkable). Dollar has a list of reservations which our name was listed. When we arrived at the Dollar car site, Lupita (I believe that's her name), helped with our reservation. I provided all of the necessary documentation although I didn't have the printed reservation but she allowed me to print the voucher which was nice. Lupita explained the insurance and suggested the additional insurance but we declined it. Our deposit for the rental was $2500 which is very high but required. We were told that we'd have to pay for any scratches or dents (which we took very seriously) because we didn't want to lose our deposit. Once our car was pulled up, I made a video of the car before it was in my possession, noting all of the existing scratches and dents. Since Dollar stressed the whole 'any sratches or dents will be your responsibility', I wanted to cover myself so I made the video. Our total time spent at the rental site was about 20mins which wasn't too bad. We returned the car at the appropriate time and the vehicle was reviewed and no issues were found (so glad I didn't have to pull out my video). We dropped the car off and got the final receipt / paperwork in 5 mins. All in all, we had a good experience, the staff were nice and wouldn't mind using Dollar again. Quite frankly, I think you have to be really informed about the process so people don't take advantage of you. Recommendations: 1. Use rentalcars.com (the mandatory insurance is included in the price) 2. Take a video of the car you rent to document any existing scratches or dents read more

Ive never had an experience quite like this before. Bottom line: NEVER RENT FROM THESE PEOPLE! Ill keep it short and sweet. When we rented our car from Dollar Cancun via Orbitz, we knew we should expect to pay an arm and a leg for insurance in Mexico. What we didn't expect was that these fees would be completely arbitrary. What do I mean when I say arbitrary? Well I mean that they aren't actually posted anywhere, but are instead written on a sheet of paper by the desk agent when you go to sign your agreement. Now you may think that they might just be writing that down based on what the system tells them is the rate, however it turns out the timeshare salespeople that they make you talk to will offer to cut that rate down for you if you go to their timeshare meeting. Oh, you mean you didn't know that you would have to talk to a timeshare salesman before they give you your car? Yep! They make you talk to them for 45 minutes while they "prep" your car and use some high pressure sales tactics get you to go to some sales meeting. And I say "prep" because the car that they were busy preparing for us was sitting right next to us the entire time, covered in dust and bugs. Oh and the front seat was broken too! The best part? When you try to return your dirty, broken, smokey car to them they tell you they have to charge you for the full days rental because you "had the car for an hour". Yep, they will even charge you for listening to their sales pitch! If you have the misfortune of dealing with Dollar Rental Car Cancun, don't bother going through their customer service, they have your money and don't care about you anymore. You're best course of action is to dispute the charge with your credit card company and then complain to corporate. Maybe they will stop scamming customers once they lose money, just dont count on the corporate office being of any assistance. Guess that wasn't too short, but boy was it therapeutic for me to write! read more

Well we started off by approaching the Dollar counter at the Cancun Airport and of course they had cancelled our reservation. Why? Who knows??? Anyway we went from a small sedan that they claimed they didn't have to a SUV that was of course double the price. Add the insurance and charge upfront for gasoline. Anyway.... after settling everything the car wasn't even at the airport!!!! They drove us to a second location were we had to wait 40 min in line just to go over the initial con es at their first counter!!!!!! When we finally got to the counter the manager was on the phone the whole entire time. Two starts just because the girl at the first counter was very friendly if not they wouldn't even get to one start. read more

The car was nice, better than expected. However, if you don't get car insurance they require almost $3,000 USD Deposit on your credit card and tell you that you will be liable for all damages. Even with the insurance, you are only covered up to $7,500 USD plus medical. We chose to get insurance without medical bc we already had travel insurance.... as they say, " better safe than sorry!". We paid $340 USD weekly minicar rental, but the insurance was $600 USD. Because we were 8 people it made sense at the time, but next time no car rental. When we first rented the car we could not pay for insurance not find out how much bc international locations are a franchise and they are free to "rip people off"! Gave them two stars bc clean car and conscientious location.... that's it! read more

BE PREPARED. If you are going to Tulum from Cancun these companys will charge and HOLD a additional $400 effing fee to protect the vehicle. I booked on expedia for $302.00 for 4 days and when i got there they required a certain liability and coverage for both if a car hits us and if we hit them. (Vice versa) . Out the window went $700 and change just for the vehicle now and extra coverage alone. And we knew we had no other options for our distance and airbnb booked in Tulum... they charge $100 one way from Cancun to Tulum thru a taxi, so we ended up having to fork it out and pay. !!!! RIP OFF. ALSO we paid thru Expedia for add on coverage (insurance). Dont bother!! I was supposed to get a refund well the company never cancelled it and when i switched to pay the additional amount thru Dolar that they REQUIRE, i found out when returning to the USA that expedia reaches out to Dollar themselves to confirm that you got the coverage to be able to refund you, then turn around and decide no Dollar doesnt not want to determine you need a refund. So here i am sitting on the phone waiting to get thru Expedia . A rental car company does not decide weither i get my money BACK from added coverage i got thru expedia. Wtf i already paid $400 extra for specific coverage. I added my screenshot below read more

Dollar Rent A Car - Expedia coverage that i ended up not needing - Car Rental Near Me - Cancún, ROO

Do not rent from here it is a major scam. They charged us for damage to the car that we did not cause (apparently there was some yellow paint under the front bumper). We took pictures of the car before we left as there was lot of other damage already but we didn't think to crawl under the car and take pictures there. They took a $1,500 USD deposit on my credit card and so they just charged me for the "damage" even though we disputed that we had cause it. I've never had a worst experience renting a car. The entire ordeal made me never want to go back to Cancun. It was awful. read more

Rented a new Mercedes for 40 per day with local Insurance . The insurance is more than the car. Either way it was a good price . They do require a large deductible deposit on your cc - 2500.00. They want a blank cc imprint like they did twenty years ago. I would suggest Hertz or Avis . They appeared to be more legitimate . read more

Worst car rental ever! 1. Even though we called them just before our flight took off, and they said once we got to Cancun (late at night) to call the same number and the van would come to pick us up, once we arrived they wouldn't answer that same phone number. We ended up having to hop on the Hertz shuttle after repeated attempts to get them to send the Dollar shuttle failed. During the 2.5 hours that it took us to get our car, I never saw them send that van to pick up arriving travelers. 2. Even though there were only two people in line ahead of us when we got there, it took an hour for us to get to the counter. 3. When we got to the counter, they wouldn't accept either of my two credit cards - because on one of them the digits aren't raised, and on the other one the digits are sideways. How is that a problem? They use the electric card reader to charge your card, just write down the number in the carbon copy sheet (like every other business ever) or take a photocopy of the card on the copy machine that they use for your driver's license. On my other credit card the numbers are raised but written sideways and they wouldn't take that either!! Both are valid credit cards, but they refused to speak to the credit card companies to confirm. If we wanted to use a debit card, whose digits are raised, it was a $4000 USD hold on the card. 4. They wouldn't accept a credit card from anyone else in the group other than the driver - because it was my name on the reservation. Which is ridiculous, because the payer doesn't normally have to be the driver. We made a reservation via Hotwire, which doesn't even require you to put a credit card in for the reservation, so it isn't like there was a card on file that would have been charged already. 5. We couldn't cancel the existing reservation and make a new reservation with another driver who had a credit card with raised digits - because the system takes 24 hours to clear, so we'd have had to wait 24 hours to get the car. And that would also release the car for other people to use, so there wouldn't be a car there for us anyways. 6. The people at the desk had a problem with every single person's reservation. For the man behind us, it was that his credit cards were through BancoMax, which the person at the desk was convinced never worked - cue 20 minutes of arguing, the renter pulling out all his credit cards to show that they were all the same bank, the person at the desk refusing to charge it to one of the other cards from someone else in his group, to finally the guy behind the counter trying the card, and lo and behold it worked just fine. 7. They required us to buy insurance, so the $180 quote turned into a $430 charge. I hear this is not uncommon at many Mexican car rental places, so while more than doubling the price was shocking, it was not unexpected, nor specific to this office. 8. Finally, after 2.5 hours, when we ask them to find us a cab because we're giving up (none of the other rental places have cars either) they agree to just charge the car to another person in our group who has a credit card with raised digits. Turns out it was no problem at all, it was just them refusing to do it in the first place. So we rent the car, take lots of pictures of the condition, mark all the scratches on the card, and get out of there after 3 hours! Ugh. 9. When we return the car, after walking around to check for scratches on the sides and seeing that all the scratches were pre-existing, the check in guy starts hammering his first into the roof of the car, saying that there are dents and scratches on the roof above the driver's side door. Nope, it looks fine to me. Then he bangs the roof again and again, and only eventually agrees that in fact nothing was wrong there, there are no scratches or dents on the roof. What was he doing - trying to scare us into something? It takes us another 20 minutes to check out, but we are finally done with this horrible place. Moral of the story : in addition to the extra insurance on Mexican rental cars, these guys come up with any reason they have to make problems. Hotwire wouldn't help, my credit card company couldn't help, and the US Dollar office wouldn't help. Avoid if at all possible. read more

SCAM ALERT: You reserve online at a cheap price you get to counter and once all the fees and 'insurance' bullspit is added your total now comes to 400 or more dollars. You get shocked and then good cop promoter comes in and saves your day with a deal from a timeshare, Vida Vacations. Oh yeah they ask for 300 pesos as a security. Bye bye 300 pesos. This place is trash or as they say basura! I know you want to make money, but tricking people into you car rental/timeshare scheme is pathetic. People work and save for vacations only to be spoiled by your ridiculous price gouging and schemes. Go check out a rental place that has a good Yelp review. Just not here. June 2016. read more

This place is super dishonest, Felipe the boss tried to rip us off for $150 for something we never received for the vehicle. I was completely blown away that a place like this actually exists. Stay away from your rent your car somewhere else, you'll thank yourself for it in the future. read more

BEWARE!!! If you reserve a car through Airpportrentals.com, the desk at Dollar rental will tell you they can't find the reservation. Unfortunately, you will still be charged by Airportrentals or other third-party agencies. I won't recap all of the other bad reviews except to say that after all the nonsense and shystering (and there was plenty going on with the two clients at the desk before me) at the front desk you will be harassed by someone while waiting to pick up your car. They have people there trying to sell you on some resort, promising you an additional $100 off of your insurance with Dollar if you promise to show up the next morning for a free breakfast. The whole experience felt like something out of a bad movie. If I wasn't traveling with a friend and exhausted from 12 hours of travel, I would have had the good sense to go elsewhere. Unfortunately I did not. My bad. But what really pissed me off is that when I called Dollar here in the states, they had no record of my rental from Cancun. I'm guessing the guys that work the office have some scam going in which they are stealing money from people AND Dollar. And for some reason the lady on the Dollar helpline couldn't really be less interested. I have always rented from Dollar here in the states, but after this crappy experience I will take my business elsewhere.... read more

If I could give 0 stars I would. We booked through booking.com and when we arrived at the airport we were given a similar drawing to the other guy who posted a pic EXCEPT we were told we had to have a hold of 4million pesos. Hahahahahhahaha. Unmmm no car here that you are renting is worth that and we have a chase sapphire so our insurance is covered bubs. Then he proceeded to tell me I needed a daily minimum insurance of $13.99. But really $25 would cover it. I said I think not and went to Europa next door where they gave me a better deal, nicer car, no insurance because they know chase covers it, and barely a hold on our card. Just an idea dollar... you had no one in line, no one outside for the 40min we were there and getting setup at Europa. The internet is a thing and people are over car scams. read more

Horrid. First the guy at the desk left us outside and told us it would be five min for the shuttle. No shuttle ever came. They had sold our car reservation earlier that day. Taxi is $100 to Cancun. No one could help us. The ATM was out of money... we were told by the office that they would drop off a car in the morning. read more

SCAM!!!! Dollar in cancun is the absolute worst! They totally scam you into believing you must pay either $59/day for insurance with $300 deposit or $29/day for insurance with a $2500 deposit! $2500 seriously for real. Hats outrageous! Let alone the prices for their insurance. PLEASE. It is so unnecessary! Most Credit cards will offer insurance. Be prepared with documentation and proof that you're covered internationally before going to any of the rental car places in Mexico! Do NOT rent a car through Priceline for international travel! I arrived in Mexico to Dollar Rent A Car and received a completely different quote than I signed up for on Priceline. It was a total scam. Priceline needs to understand and be clear regarding international companies before renting cars for other countries. Some tourists may fall for the scam but luckily we knew better and found a local company to rent for a reasonable price. It was a nightmare though and potentially dangerous. Research International insurance before getting a rental car anywhere in Mexico. It can be purchased and used so you don't get totally ripped off once you arrive helpless and stranded! read more

Scam place which make to buy insurance on top which was sold during car reservation, if you decline to purchase additional insurance they asking for a deposit of $12500.00. I agreed on this ridiculous deposit and they responded me that their credit card processing system does not allow them to process such a large amount. As a result you have to buy an addition insurance or nor car. Car with standard insurance (during reservation) - $185, additional insurance - $345 read more

The Dollar car rental at the airport in Cancun QR, are the biggest rip off artist I have ever meet in my life, booked a car, and paid in advance with CC, got to the counter, from an International flight from South America, with family at late hours, of the day, even do they claim the open 24 HRs, I was told, there were out of cars, and there were none for rent, my reservation, had been paid and guaranteed, I was told I had to pay $ 2,500.00 extra if a vehicle, could be found that evening. The money I Paid in advance was refused and charge to my CC, I am now trying to recoup this amount, I understand this is a franchise, but still has the Dollar, sign and Hertz, owns this company, this is terrible, and Corporate Hertz should look into the business practices of this franchise, taking advantage of the tourist that visit Cancun. read more

RUN away. They give you a good rate online and then scam you with insurance costs for 2 hours while your family waits outside. What a game. While trying to leave they then negotiate deal. We paid $222 did car. Scam us for $380 for week and then charged us $449 on credit card. Aweful and it's a joke they say they are on airport when u have to take shuttle. read more

I wish I could give them zero. Even though I purchased insurance when I made the reservation. They force me to buy insurance $60 a day. I had no choice to look for another company since I need to arrive to my final destination by on the time and it was my first time in Cancun kind of afraid to have no car at my first arrival. I hope someone will sue them for their misleading business. read more

THIS IS HOW IT UNFOLDS AND THEN HOW TO PROTECT YOURSELF. 1. Make cheap reservation online through Dollar.com. Say $48 USD for 1 week. 2. Arrive at airport happy. 3. Go to Dollar car rental counter. 4. Be advised there is an additional mandatory $27 USD per day charge for PLI Insurance. (Sorry for the PLI and SLE insurance types but it is important to know the difference). 5. The counter may even give you a handout that states "PLI is mandatory". Note that this is not the paper with the rental agreement you sign off on. 6. Be advised you will think you are paying this new mandatory PLI but what they actually do is charge your credit card for SLE. SLE insurance is at your option to add in addition to PLI. 7. It is also possible that in the fine print of your $48 reservation it already states "Local Policy includes PLI." Mine did but I hadn't separated insurance types in my head. Be aware. The guy at the front counter will always be your Amigo. But unfortunately he will also then tell you that your reservation went up from $48 to $240 and say it is due to this mandatory PLI insurance. The trick comes when he charges you under the optional insurance. You will accidentally sign for the optional SLE insurance and then there is no record he lied to you only your signature. Believe me please, even keeping the fake documents that were handed to me didn't help. I shared these with Dollar.com after the fact and they said it wasn't their problem. I even had the handout from the counterperson and on it he had written down the tota. It read clearly PLI at $27/day brought the bill up to $240. But what I accidentally signed for was an optional SLE charge thereby catching me in the trap. TO PROTECT YOURSELF. 1. Go elsewhere to a company that charges everything up front. 2. If you go with Dollar then Be Smart. 3. Come prepared with the portion of your reservation that states PLI is included in the base rate. Or buy PLI from a company license in Mexico. It is unlikely your insurance covers Mexico even if they cover car rental in other countries. 4. Never let your guard down. 5. At the time of rental DO NOT SIGN THE PAPERWORK until you are sure the $27/day "fake PLI" charge was not slid in next to the line for the legit, optional insurance SLE. 6. And when you return the car, they will be ready to charge your credit card. You must review the charges prior to executing. Confirm it will not be for SLE because again that is an optional insurance. P.S. Dollar.com is aware of this scam but they will take zero accountability. Even though they will sell you the reservation, their position is that it is a private Mexican company and they will not help you. read more

After baggage claim, you see a bunch of car rentals waving you down. We stopped at one to see the prices and were promised $160 USD and thought it was amazing for a week so we proceeded. Hopped into a van that took us to the office and showed an agent the paper we got from the original lady. It just so happens they didn't give us the full detail and the $160 USD turned into $600 for the week because of insurance and stuff that we weren't told off. That fine. We pay and my card was charged $660. When I asked why, they said they offer a high exchange rate compared to my bank. It was quick and I didn't think about it. But if they offer a higher rate, that means I would pay less per USD. They blamed my bank and later find out that it was them pulling a fast one. Don't recommend them at all because they try will make you pay more and wait more. Use enterprise. They offer cheaper USD for the same ride. read more

HORRIBLE. They told us one price at the airport then drove us to another location and basically the price went up $500 American dollars. Ok so I'm game with that- but then they charge me another $60 American dollars to my card and when I ask why they tell me it's my banks exchange fee... called my bank and it is absolute BS . Next time we come I will stick to the car rental places I am familiar with... if I could give this place less then 1 star I would read more

THE WORST CAR RENTALS PLACE EVER!!!!!!!! Me and my husband traveled to Cancun on 19/12/15 and we reserved Dodge Charger for eight days that costed us online $84.24. When we arrived to Dollar Car office in Cancun airport, an employee who called himself Isaac told us that he doesn't have this car for us and offered us instead a choice of Volkswagen Jetta or Toyota Corolla. According to our reservation, in case the reserved car is not available, you should offer us similar car to what we reserved. Dodge Charger is at least full size car while the choices offered by your employee Isaac were mid size cars. We asked him if we could get a better price because the cars he offers are worse than what we reserved, but he refused. I know that on your website Toyota Corolla costs around $20 per 8 days to rent in Mexico, so the price that we paid for being given a cheaper car wasn't fair. Generally speaking, Isaac had extremely nasty attitude and completely took advantage of us because we are tourists and it was midnight when we arrived. When we stepped outside of office with my wife to discuss our further plan and came back 10 minutes later, he made us wait for him for about 20 minutes even though there were no people at the office. After he finally got to talk to us, he said that he cancelled our reservation already (even though we didn't ask him to do it) and now we couldn't even get the cars he initially offered. We had to get into argument with him in order to get the reservation back and we had no choice but to go with Toyota Corolla. He was basically laughing at us and obviously enjoyed the fact that we are exhausted after flight, it is a middle of the night and we are totally dependent on a car that we reserved. Again this type of customer service skills is a shame for Dollar Car!!! It makes me feel really frustrated that he told us we can't rent a car without insurance and we have to buy at least liability, so he made us buy some kind of insurance for $30 per day that he misrepresented as an obligatory liability insurance you have to have to rent a car. However, when I checked fine print on Dollar Car website (they didn't have one in English in their office), it stated that any car rented in Mexico Dollar Car includes liability automatically, so I do not have to buy it. Therefore, Isaac lied to us and made us pay some additional expense that in fact was totally optional. We were ripped off just because we are tourists and we didn't know local laws. Please stay away!!! Update: we contacted Dollar Car corporate office and filed a complaint. Surprisingly, they reimbursed us money for the misrepresented liability insurance. read more

If the cost of the rental seems too good to be true. It is. Such deception. Then when you get billed for 4 times what you were quoted online, they act like they have no idea what you are talking about. Judging by these reviews, they play the idiot card a lot. Eventually you have to leave and catch a flight and have to give in to their nonsense. It's just a deceptive company, that's all I can say. Terrible way to treat your customers. Way to go guys. This is a business model that won't last. Once there is any alternative to this shady sh*t, this company will most definitely cease to exist. read more