1. Herndon Metro Station

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Herndon, VA

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Herndon Metro Station

4.0 (3 reviews)

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9 months ago

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Capital Bikeshare

Capital Bikeshare

3.5(4 reviews)
2.5 mi

I am not sure if there is a single Yelp entry for the system, Capital Bikeshare. I write to explain…read moremy experience. It is positive to date. I recommend this. The background. I am in my late 50s. I do not live in Washington, D.C. My elderly father does though. So I am in and out all the time, checking up on him (he still lives on his own). I am experienced riding a bicycle in the city. I have owned an e bike (it stopped working, the Van Moof; I loved it when it ran, but build quality was an issue). I also rented regularly in San Francisco when I lived there, and do so intermittently in New York City where I reside now. I have had good experiences and bad, including an issue where part of a bike belonging to the defunct Uber system fell out in an intersection, and the customer service agent told me I was lucky I didn't die and offered me a $2 refund, which I thought was rather rude, prompting me to interact with the General Counsel's office to no avail -- moral of the story is you won't get much by complaining, even if you are in the right and quite polite. All told, I am confident I have taken at least three dozen rides, maybe four dozen rides, with at least three other companies, in two major metropolitan areas besides DC. I also support mass transit and alternative transit. I regularly ride the bus, and I am irked by people who assume I would not do that, because they are projecting their sense of privilege (it is apparent from their disdain they would not ride the bus) on me. I also run commute as much as I can, and I previously did that on a regular basis (three days a week, 4.5 miles, just one way; then MUNI back). That is not to brag about virtue. Don't trust anybody who touts their own morality. In any event, Capital Bikeshare seems to have worked out the problems with this service. They have lots of bikes. That have lots of locations (including one about a quarter mile from where we stay and another on the side of the train station where I need to go). They have an acceptable number of e bikes in the fleet. The maintenance is much better than pre-pandemic with their rivals. (I am opposed to the dockless networks. Those result in the inevitable problem of bikes scattered willy nilly on sidewalks and where they pose a hazard.) The annual fee is reasonable. I am planning three trips in the next two weeks, early in the morning before Metro starts running, to Union Station. If I do as I intend, the amount saved over a motor vehicle ride share will offset the cost. I figure at 4am, the traffic will not be a great hazard (though the drivers out will include a disproportionate number of people who, given the late/early hour, probably pose a risk).

Absolutely terrible experience with Capital Bikeshare…read more We returned the bike to a designated docking station, and I have proof of the return. Even so, Capital Bikeshare charged another account connected to the trip for a bike that had already been returned. The charge was eventually reversed, but only after we had to provide evidence and spend our time dealing with an issue that should never have happened. What's most frustrating is that their system failed to recognize the return, but we were the ones left to sort it out. We provided clear proof, yet still had to go back and forth with customer service over a charge that was made in error. A bike-sharing company should be able to tell when a bike has been properly returned. If the company's records don't match the customer's proof, the customer shouldn't be held responsible without a proper investigation. This was a frustrating experience and has made me think twice about using Capital Bikeshare again. Customers shouldn't have to repeatedly prove that they returned a bike when there's documentation showing that they did. If you use Capital Bikeshare, keep your screenshots, receipts, trip details, and any other proof of the return. You may need them.

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Capital Bikeshare - Go ride a bike.

Go ride a bike.

Capital Bikeshare
Capital Bikeshare

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Uber - Between the two passenger doors

Uber

2.4(700 reviews)
18.8 mi

I take Uber and Lyft almost always a weekly basis or traveling to the airport…read more Sometimes one is better than the other. A few Uber options are as follows: Uberx is the basic: warning though you might end up in a hoopty. Cracked windshields or a car thats been keyed by a jealous ex. UberBlack -luxury car UberSUV for a large party. UberXl is a step up from basic. I used this one recently. I rode in a nice Dodge Durango at a pool rate. So from Union Station to my destination. However because it was pooled, I was last to go home #sadface. This guy drove slow and I mean slow! However now there are better options now, for us ladies to ride safer. Ladies you can request a female driver now!! I only had one bad experience with Uber but that was a very long time ago. I like this that i can request a female driver and feel safer. If your going home from the airport, make sure you have both apps open and plug in your destination. They prices vary. So from Dulles to home is about 25 miles my ride was only $30. Lyft was me charging $73. Also refresh your app. The rates change. So when its in high demand . The prices go up. Wait a little and see that the prices will drop. Also doing UberShare helps save . I never have to share a ride I also have UberOne which saves me money but im under a promotion period for 30 days.

A driver sexually harassed and stalk my teen daughter and Uber will not investigate. This person is…read moredangerous and this is not acceptable

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Uber - Since i was moving, his bumper dragged along my front passenger door to my rear wheel well and part of the bumper.

Since i was moving, his bumper dragged along my front passenger door to my rear wheel well and part of the bumper.

Uber
Uber

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Herndon Metro Station - trainstations - Updated October 2026

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