Very unprofessional, VERY EXTREMELY RUDE Hispanic male that works the front desk! I could not get a full sentence in before, he rudely continuously interrupted me by saying NEXT inline.. quite disgusting behavior towards our graduates AND your CUSTOMERS! It is pretty sad when you walk into a business and get treated like dog sh...T when the reason your in business is because of customers.. 1st my daughter had a congratulations luncheon at her school before the big day, everyone was presented with their cap and gown and my daughter WAS NOT because Herf Jones (Easton Drive) forgot hers... I had to go out of my way with a disappointed daughter to pick it up and the POS says her name was not on the list (yes indeed it was and it was paid for) I called two hrs before and it was on the list, was told that they would have it at the front desk and then to be treated like this? and for the gown to be thrown at us, like if were dirt? And too be interrupted NEXT in line? I said what about the key chain I ordered and paid for? His response: "OH, you want a key chain too?" tossed it at us and once again NEXT.... Thank GOD I won't have to do business with that hot headed POS again, I feel sorry for his wife if he has one and his family! Grow up POS read more