Well, I was going to leave a good review because they were trying to do the right thing, but at the last second tried to change the price on me.
This is going to be a long review, so buckle up.
I got a paint pallet from Michael's and wanted a few words engraved on it for a Christmas present, so I go here. I go in and my first impression was very bad. No one greeted me and the office is in shambles. Everything thrown around and unorganized. I say hi to a man who has his back turned to me and doesn't look at me and says to wait a little bit because he needed to print out some more work orders. Very rude. I wait for a bit, and eventually I get to explain to him what I need. He starts asking me questions about the engraving that only a professional would know and tells me that I need to be teaching him. Very weird. As a customer coming to a business, I am paying them to cater to my needs, not the other way around.
He tells me that his buddy will call me before he makes it to give me a price. I say okay, fill out the work order and head on my way.
A few days go by and Christmas is getting closer, so I call and check on the product. He says it'll be ready today. I say okay and am wondering why they didn't call me with the price before they made it.
I didn't get a call that it was ready, so a few days go by and I call again and he says it's ready. I go and stop by.
I get there and they forgot a part of the engraving. We look on the work order and it was all there. They say they can fix it right then and there so I wait.
They bring it out to me and the font is wrong, and the engraving ruined the surrounding wood, so I look at it very disappointed. I ask if they can lower the price, and the lady says they can do $20. The product was originally $36. I still sound disappointed, so the man says if I can get a new paint pallet, they can fix it and he'll account for how much the pallet costs. I say okay, drive 13 minutes to Michael's and 13 minutes back. They remake it and the man says, that'll be $25. I look at him and say not $20? The lady says yes $20, but I'm still shocked he tried to change it after how patient I've been with all of the mistakes they've made. I end up paying the $20 and the product looks very good.
As a general, your reputation is worth so much more than an extra $5 on one order. Even after all the mistakes I was willing to work with them, but that was the last straw for me.
All in all, they'll make a good product, but the headache is not worth it. Kudos to the lady as well, she understands good business etiquette. read more
