We arrived with great anticipation, ( There was my 5 yr old , me and my wife ) the door greeter asked us if we would like to sit at the bar, when we said no we have a 5 year old and they cant sit at the bar, she than said well then what do you want.. We said we would like to eat dinner . to which her reply was ( oh I'm very confused ) and she then sat us down in the dining room . ( it's not like we were dressed like bums) I was in a suit jacket, wife in a evening garment ... Anyhow nothing too crazy going on yet we just thought wow that was strange.. so on to the rest of the evening..
We ordered the breaded mushrooms, sample platter, and french onion soup,( late night snack)..
The Mushrooms were good ( not steak house good- But apple bees good ) the sample platter was also good ... The Soup was not to our liking and kinda cold.. The bread they give you is just Texas toast with garlic butter ( expected more from a steak house ) but it was also just OK ....
Anyhow we did not eat our soups as they were quite bad, the waitress asked us if we would like something else we said no thanks as the food is not what we were expecting...
She got vary upset at that point( you could see it on her face but she said nothing ) So, so far everything is fine
,, She then brought us our bill which included the soups that we did not eat due to there issues... we asked the waitress if she could remove the soup as we did not eat them.
And now comes the part that turned our evening into a nightmare and the reason I am writing this review.
( A little context on this next section ) when she first dropped off our food and we tasted our mushroom appetizer she asked us how everything was and we said it was fine.. we had not tried the soup or anything at this point.
Now, back to the bill!
So when I asked her about the soup and said we did not eat it as it had issues , she then says to me ( you should have told me you didn't like it when I asked you the first time and since you didn't say anything then that is why you are paying for it) To which I replied I am sorry, but we had not tried the soup at that point and as soon as we did we let you know..
at this point she starts getting vary mouthy and we then asked for the manager, and we said can you send him out please ( she says it's a women thank you -- snarky ) Now I am losing my cool and tell her to just send the manager out NOW, she made some more smart ass comments and left the table... the manager came out and was equally as rude asking us exactly what was wrong with the soup and if we just didn't like it because of the flavor that we would have to pay for it.. ( my wife took one bite and spit it into her napkin ) ... We explained to her that the soup was not good and several reasons way , and that the other food was OK and we just wanted to be on our way...They really did not want to accommodate us at all and were very rude about this entire thing...
I have to say of all the years I have been eating out I have never had a wait staff so rude..
So on that note I would not recommend this place to anyone, The food is not in the price range they are charging , if we are comparing this to restaurants like The KEG, Ruth's Chris, this would be a 1 star in comparison so if you are looking for steakhouse quality this is not it.... If we are comparing this place to ( the country buffet , red robin it would get a 3 maybe 4 star) so if your looking for good high end food don't go to this Steak house! read more