Although I have used Yelp for years, this is the first review I've ever written. Our experience at Henri's was so poor that I'd like to warn other brides. My daughter had a five month engagement which didn't leave much time to order a dress. We found one at Henri's and paid a extra rush fee of $300 to guarantee arrival 1 1/2 months before the wedding date. A week before the date they guaranteed the dress would arrive, I called to make sure it was coming because I hadn't heard anything. They told me that there was a delay with the designer and there was nothing they could do, but I was free to call the designer myself. I made that called to New York, and the designer told me that the date Henris gave me had never been possible and they should have never given me that date. Henris said they were sorry and that I should probably pick out one of the sample gowns in the store (most are larger sizes and worn and stained from so many people trying them on) in case it didn't arrive. The dress almost did not arrive in time for the wedding. The designer found a gown in the Netherlands and had it shipped special order overnight to us, which we were so grateful for. The dress had to be altered the week before the wedding and we weren't able to pick it up until two days before the wedding. It was the single most stressful thing we dealt with during the whole wedding planning process. I see another review from a couple of months ago that sounds like exactly the same thing that happened to us. read more

My first experience with Henri's was great. My friend and I went in on a whim looking for bridesmaid dresses (We were in the area and called to see if they had any availability for us). Ellen was the associate helping us pick out dresses. She was SO sweet and helpful. I wasn't quite sure of what I was looking for and by nature I'm pretty indecisive, but Ellen didn't seem to mind one bit. We left that day with an idea of what I wanted for my bridesmaids, but I still wanted all the girls' opinions. I had such a great experience with Ellen that I made an appointment to come back to search for my own wedding dress at Henri's. For round two at Henri's I had an entire group come with me. Again, Ellen was unphased. She helped me find my DREAM wedding dress. Everyone who came along with me commented on how sweet and helpful Ellen had been. At checkout Ellen told me it would probably be 5 months before my dress would come in (thankfully, that still left me with ample time for alterations). When I got the call that my dress came in after only 2 months I was so surprised! The day came to pick up the dress and again I had a slew of ladies with me (Mom, sister, grandmother, grooms mother & aunt). A family friend, also a photographer, came along to document the affair! We were all so excited! I couldn't wait to see the dress in my size with my hair and makeup done!! When I walked in I was a little surprised that Ellen wouldn't be helping us with the big reveal (I later learned she no longer worked at Henri's). Amanda greeted us and explained that she and Aurilla (sp?) would be helping me try on the gown and make sure nothing was wrong with the dress before taking it home. At first both girls were helpful. They brought veils out and different head pieces for me to try on with the dress. However, none of the accessories were really what I had in mind for our big day. When it became apparent that I wasn't intending to purchase any of the items they were showing me, everything changed... Aurilla walked out of the room, didn't say another word to me-not even a "goodbye" or "thank you" before leaving. In fact, when my fiancé's mom asked about mother of the bride/groom dresses Aurilla took her to the clearance section, bypassing all the other dresses. My fiancé's mother was appalled. Amanda was not nearly as rude, I think she may have just been new to Henri's and still in training. My mom had to help me out of the dress and WE HAD TO BAG THE DRESS OURSELVES. Picking up the dress was an entirely different experience than I'd anticipated and a far cry from the experiences I'd had with Ellen. Had it not been for the good company of my entourage and the attitude of my photographer I probably would have left in tears. I was really shocked at the attitude Aurilla had with us. I can't say for certain if it was because I wasn't buying any accessories or if that was just a coincidence, but regardless the treatment we received was completely unacceptable. Such poor customer service. I absolutely love my dress and I'm so happy I had Ellen to help me find it. Ellen is why I am rating Henri's a two. Aurilla's attitude doesn't even deserve a star at all. It's unfortunate, one bad apple spoils the bunch. read more

WORST customer service and poor quality alterations. Scheduled appointment to pick up dress and several times the dress was not altered when we got there. Therefore we had to come back several times. Wedding gown was damaged. They put several holes in the dress and covered it up with random pieces of lace. Do not recommend read more

I have never taken the time to write a negative review, but after my experience at Henri's..I feel obligated to share. They do have a decent selection of gowns, and Emily was very helpful assisting me with my gown selections. I found the dress I wanted, and the tag listed the full price of $680, along with a sale price of $450. Initially, I was told there was no way I could get this gown in a size zero. Then I was told it was possible. Then I was told I'd have to pay the full price on tag bc it was a tagging mistake from the distrubition center. After I stressed that the sale price is what I should be charged for, they finally agreed and ordered me a size zero from the Jovani website. I was told id have the gown within two weeks. Thew following day I received a call from one of the managers, Maria. I was told I could not have the dress and that it was discontinued. Makes no sense considering that she in fact ordered it for me onlne and it was paid for the previous day. I asked her for Jovani's contact number and she stated that they don't take customer calls. Interesting. A few minutes later, I received a call from another store manager Josh. Now I was being told that the gown was in fact discontued, but that if I paid the original price of gown at $680 that he would have Jovani "build" me the gown custom. THIS MAKES NO SENSE. I then asked for the gown item number so I could try and find the gown on my own. He gave me a FAKE number!!! I contacted numerous boutiques and was told the dress was in fact orderable AND that it is a currenty gown! I was also told by a competitor of Henri's that that are known to have this "scammy" reputation. I contacted the other Henri's location in Ohio to speak to the DOO about the situation in the hopes that they could make it right. That person then contacted Josh and told him what I had said. Josh then leaves me a nasty VM saying that I needed to contact him ASAP and that he'd heard what I said about him. I contacted hjim back and he screamed at me, was unprofessional, and just plain igrnoant! I've never been treated so terribly in my life. I demanded a full refund, and guess what I did next. I purchased the gowm full price from another store. I will never give them a cent of my money that's for sure. I will be conacting the Better business Bureu, and I suggest that you stay away from this store. There are plenty of other boutiques that will provide the service and experience you deserve. read more

Weird how all of the negative reviews are hidden under not recommended. Be sure and check those out before purchasing here.

Purchased my daughter's prom dress yesterday and was very irritated with the service we received. My daughter selected a beaded dress and they wanted us to take the dress from the rack. This dress had tons of beads missing with threads hanging everywhere. I immediately pushed back as $600 is quite a lot to pay for a dress that needs a seamstresses attention. The sales girl said they would fix it within 3 hours and to come back and pick it up. I sew, so I knew it was highly unlikely it would be "like new" in that short time. Picked it up and just like I thought...they tied the loose threads without replacing the missing beads. It looked terrible. They still wanted us to take this dress! I said no repeatedly with the sales girl still saying it's fixed. Finally, another employee asked a manager and they are ordering a new one. Definitely won't be back next year and will try the other prom store in town. read more

HORRIBLE CUSTOMER SERVICE. DO NOT SHOP HERE. The entire place needs a lesson in customer service. When you sell a defective product, and there is proof, DO NOT TREAT THE CUSTOMER LIKE TRASH. After this, my niece should have gotten a free dress. HORRIBLE HORRIBLE HORRIBLE! So many nice places for dresses...try elsewhere! read more

My daughter purchased a beautiful "overpriced" dress for her senior prom. She wore the dress for pictures and dinner, as she was walking into the dance venue, her zipper broke. (Witnessed by two deputies in our county who attempted to help her fix her dress). I immediately called and emailed henris, they called me several days later requesting a photo of the dress, which I provided. Two additional weeks went by before hearing from them again, after I again emailed them. I was advised there was nothing they could do, they are not responsible after a dress leaves their store. "Sorry about the broken dress". Pushy sales people and horrible customer service, it has taken 4 weeks to get any answer from them. Do not shop here - beware ! read more

In store experience was great! The communication for the pick up could have been better, but my dresses did make it in on time.

OMG. I have worked with a lot of places for gowns for my daughter's many events and this place is beyond amazing. We worked most closely with Josh, Chris, Chris and Gabby but each person who works at Henri's LOVES what they do and they are superstars at what they do. If you want an experience that will help you BE your best, this is the place. Magical. It is the best place in the US for fitting you for your event. Hands down. Best. read more

I bought my wedding dress and bridesmaid dresses from Henri's, the dresses are beautiful but I had so many problems with this store. First off I picked out the bridesmaid dresses and I loved the design and color. All of my girls went in and got measured and paid. A week later they informed me that the dress style was no longer available, I was not happy but I came back in to pick a different style- then they informed me that the color was also discontinued. They did not offer me any sort of discount for the inconvenience, I had to ask for one and they acted annoyed by my request. Even though it was completely ridiculous on their end. After we picked a new dress and color all of the dresses came in.Of course we ran into more problems. Henri's ordered the wrong size for one of my bridesmaids. Again they acted inconvenienced from THEIR screw up and offered hardly any discount, I had to negotiate for them to fix THEIR mistake for half the price. At every turn they tried to up charge us several times and I had to inform them that the pricing wasn't correct. Every time I went into the store I ended up having to speak with a manager. Honestly this place is a joke and they are more concerned with prom than anything. They won't even alter your wedding dress if your wedding is in June because its too close to prom. Which is hilarious to me. The dresses are very pretty but it is not worth the hassle and the rudeness of the unfriendly, entitled staff. The staff is unwilling to make anything right for their mistakes. Planning your wedding is already stressful enough and this just made it one hundred times worse. I would NEVER recommend going there if you're a bride, if you're going to prom though you will be top priority. read more

Meh. We went there for my daughters prom dress- strictly for the large selection, NOT the experience. As having gone to a good 5 other smaller stores over the last two years. That being said, they do not disappoint in the selection department, having so many dresses it could be overwhelming at times. There were so many dresses, in fact, that it was extremely hard to remove them from the racks to look at them or put them back. 90% of the dresses had been tried on one too many times and had rips, stains, missing beadwork etc. that I was REASSURED that "the seamstress" would be able to fix. We had never been here before so I ASSUMED they had an team of in-house seamstresses like every other dress shop we've been to. They do not. For an average of $700 dress cost, one would think these dresses would be in better condition. While my daughter was trying on multiple dresses that did not fit properly, we were told "oh they can take it in here, or there.." etc, when in fact the seamstress we took it to, could not take it in as described and has to alter it entirely differently, in a more difficult manner, at more of a cost for ME. Come on. I thought being such a "popular" store they would have their stuff together but apparently I was wrong. Unless you are Miss Texas or the like, take your business somewhere else. Completely underwhelmed by the experience and will not be back. read more

I went into the store this weekend to look around for my daughter. My daughter was doing a pageant (actually sponsored by Henri's), and I had free time to shop. I was greeted by a frown, then asked "Do you need something?" I responded that I would like to look at a few pageant gowns. They said "Well I doubt we have anything to fit you." I responded that it was for my very thin teenage daughter for pageants and chuckled trying to lighten the comment. They said "Well you need an appointment and we don't have any right now." I said none? They responded "nope you'll have to make an appointment and come back." I said, "well I live five hours away". Their response "oh well, can't help you". I was a tad angry because the store was virtually empty an hour and forty-five minutes before closing. I responded by saying "well I guess you don't want to sell a dress I guess". They responded "not if you don't go and make an appointment!" This was said with a sour tone and scrunched up face. It was completely rude. I was not impressed with the store or employee and won't be back. Over the last ten years, I've spent thousands of dollars on pageant gowns and have never been treated like that. I was definitely disappointed, as I had heard great things about Henri's and their customer service. They definitely didn't live up to their reputation. I wouldn't recommend anyone go there. They didn't value me or the couture dress I was interested in. Rude doesn't begin to describe how they treated me. I can quote words, but I can't quote the sarcasm or nasty looks and faces this person made. read more

The worker that helped me made me very uncomfy and was telling me that I shouldn't wear tight dresses because they didn't look good on me and that my friend was gorgeous and could pull off anything but I looked terrible in my dress. Also he was very touchy, when I asked my friend to zip my dress he came in my dressing room instead and I had asked my friend because I wasn't covered and I wanted HER help, not a random stranger. The experience was just unpleasant overall but a lot of my friends that went their liked it so maybe it's just this worker. read more

Impressionable and vulnerable brides, stay away from here. I was totally taken advantage of and the store has the worst customer experience I have ever seen. The bridal stylist had no clue what she was doing and talked me into a strapless dress when I said I had to have straps. As soon as I paid for the dress I immediately tried to get my money back and they refused, then they told me someone would call me to help me out with straps, which they never did. My mom went there for her mother of the bride dress and the sales lady refused to sell her the size she wanted, so she ordered the size the sales lady asked her to order and now she has to pay over $100 in alterations to get it taken in. While my mom was there she bought me a pair of earrings for $100 and a slip for $114. I didn't end up needing the slip, so I called the shop and asked if I could return it. They flat out told me no. I asked to speak with the manager, and then the general manager, Maria. No one was willing to let me return the slip due to "liability", no one acknowledged my previous bad experiences either. They even went so far as to say someone called about my straps and basically called me a liar. What kind of shop runs this way? They are going to lose so many customers and I for one will make sure every person I know is aware of how crappy this store is. A happy experience has turned into a total nightmare. Thanks a lot Henris. read more

my friend and i came here, as she was shopping for a prom dress. the woman who "helped" my friend was extremely ignorant. after she tried on a dress, the woman says "if you go on a diet, maybe it'll fit." why is a grown woman saying this to a 17 year old? she also didn't ask for her size, she just blatantly looked at her up and down, and went by "how she looks" and gave her a size 16 when she's actually a size 10. i really wish i could state this woman's name as she needs to be fired, but she never even stated her own name to us. but it wasn't only her, it was all the employees (that we noticed) who were treating their customers the same. the customers are CHILDREN. and it wouldn't make it any better if they were adults either. the employees in this place are a disgrace. read more

They are not properly trained in bridal gown fitting. I fell in love with my dress and I paid a lot more for it then I wanted but they convinced me I needed to buy it right away or else it wouldn't be able to come in on time. (This was 11 months before the wedding date). The dress was amazing. My mom cried when she saw me in it. I had to buy it. They measured me and told me I needed to order a 10. Just so you know I wear a size 00 in jeans and an XS top. I asked her to measure me again and once again she insisted I needed a ten and explained how bridal gowns run different and this designer runs really small. I trusted her. After all it's her job.. I ordered the dress and swiped my card. Once my dress came in (about 6 moths before they said it would be in) At that time I was excited! Yayy I get to see my dress. Well.. I make an appointment. Go into the store. Don't get called back until 30 min after my appointment. Walk into the room where my dress is still in the package (okay.. I guess Il open it myself) open it up. Try it on. Not one part of it touched my body. I went out to the mirror and the lady walked passed me about 10 times before my sister finally flagged her down and asked her to pin it on me. This dress has so much extra fabric that not even 4 clips down the back was enough. By the way.. when she walked up to pin the dress she stepped on my dress four times in super sharp dirty booties. My sister asked if she was going to get it dry cleaned for us and she laughed and told us it had never been worn before. We didn't care about that. We care about the shoe marks. Anyway long story short. They had their seamstress come and tell me it was going to fit perfect if I went to a seamstress. I made and appointment right away. The seamstress knew right away it wasn't going to fit. There was no way that a size 10 dress was going to be able to fit my small chest. She did everything she could. I went to her over 20 times and the boobs were still massive. I went to two different seamstresses and they were unable to fix it. They were so angry that someone would order this size or me. Essentially imagine if you were a size B cup and you put on a size DD cup. The only way it would fit is if you literally cut it half. But you can't just cut the boobs in half on a dress. Expsically when they are lace and part of the design. I called Henry's and told them about all my horrible experiences. ( I have been in retail management. So I was extremely nice when explaining everything) The manager put me on hold and when she came back 15 min later. All she could say was, " Good news. The girl who helped you got let go about a month ago." I asked if they could do anything to help me because they were the ones who hired such a terrible employee. She said no we are sorry. All sales are final... my dress was altered over 20 times to fit me. I did not have an extra penny to spend on a new dress. On my wedding day my dress was massive on the chest. My bridesmaids were amazing and made sure to keep applying double sided tape so I didn't have a nipple slip. All of this could have been avoided if they ordered me the correct size dress from the start. Or at least a little bit closer of a size. Don't trust what size they tell you to get! Bring a seamstress if you must use this company. read more

I wish I could give henri's more stars! Such a great staff and large CLEAN facility. We don't live in OH anymore, but due to a bad AZ dress shop experience, we came here instead. Best choice ever! Our stylist was Adam (who I recommend)! As we pulled dresses he also picked some he thought would look good too! Very patient and very helpful with pulling a look together. We ended up buying a Sherri hill he recommended! He has an eye for formal wear dresses, and what would look amazing on you. If you need any type of formal dress, come here! read more

We were helped by Adam Fox - AMAZING! He has a true eye for fashion as well as your absolute best interest. All the way from New York, we found a prom dress on a day we didn't expect to! Staff was friendly, selection was diverse and lovely, and the fun music was a great touch. Accessories and shoes are also provided and thought of. All in all one of the best experiences I've ever had! xx read more

This place is such a freaking rip off!!!!! Whoever the staff is that teaches the employees how to measure customers is a complete joke. I am having to pay more in alterations than I did for the bridesmaid dress itself. The same staff also ordered the wrong size for two other bridesmaids in my group and it has been a horrible experience working with them to try to get compensated. The manager that I spoke with was not helpful at all and told me I should go get a second opinion (but the place I went is the place they recommend for alterations). They told me there is "nothing they can do". They just want your money. They could care less about what happens after you sign the paper to pick up your dress. DO NOT GO HERE THEY HAVE HORRIBLE CUSTOMER SERVICE!!! read more

I had the perfect prom dress shopping experience here! Adam was a great stylist and picked out the best dresses for me to try on. He truly cared and wanted the best for my prom. I left with a dress that I absolutely love! read more

My daughter went to pick out a dress without my help. They had her pick out a dress, but also sold her shoes and jewelry. They didn't tell her the price of the shoes until after they rung her up. They were over 250.00, and then she couldn't take them off....no exchanges or refunds. A week later she found out that a girl had a similar dress and wanted to exchange hers for another of the same price. Dress was still in store but they told her no. Then when we finally drive 2 hours to pick up dress and items and get home we find out her necklace is in twp pieces. They did exchange it, but that meant another 2 hour drive. Waste of gas and time. They didn't do anything to remedy this. They didn't care. I told them they should have checked the items before we left the store. read more

A WORD TO THE WISE FOR PARENTS OF HIGH SCHOOL GIRLS BUYING PROM DRESSES THIS SEASON. My Senior daughter visited HENRI'S Cloud Nine on Sancus Blvd in Polaris. After trying on a dress she clearly couldn't afford ($966.00 for 4 hours of wearing time), the crafty sales people talked her into a layaway plan that was outrageous. She gave them a $150 deposit (which did not meet their minimum layaway down payment plan) and they had her sign a contract that they thought was binding and non-cancellable, AT AGE 17, mind you. Even at the bottom of the contract it states that you are agreeing to the terms and that you are at least 18 years of age. Minors are not bound by any contracts. I'm sure this contract wouldn't stand up in any court. After we found out about this on Sunday, we visited the store on Monday night and asked politely for the $150 back, within 48 hrs of her visit. The manager REFUSED to refund the money and stated that we needed to seek legal council to get the money back. And so we did, along with the Attorney General, Better Business Bureau and 6 on your side. After getting a complaint from the BBB & Atty Gen, the Sales Manager, Josh replied to the complaints that we had agreed to withdraw the complaint after we spoke to the stores Atty. We had not spoken to the Atty at that point. That statement from Josh as a straight up lie. The Atty was surprised when we did finally get a hold of him, that his client threw him under the bus. Since then they have returned the $150 in a check as damage control. My caution to anyone visiting the store, that there is no return and no refund policy for a dress. I know that Macy's and Nordstrom would love our business. And they both have a wonderful customer service policy. I just wonder how much money the store makes by taking advantage of young high school girls and their inability to fulfill their non-valid contracts, that don't have an advocate to stand up for them. Everyone should be aware of this BAD BUSINESS PRACTICE by Henri's Cloud Nine. Don't be their victim read more

I recently bought a gown for an adult gala event. Overall the staff was wonderful, however the quality of the dress was less than desirable given the price that I paid. First issue, was the breast cups that were sewn into the garment were set too high, I was uncomfortable all night as I had to keep going to the restroom to readjust them. I had asked while I was there if I needed to try the dress on to make sure they had been sewn in correctly, and was told there was not a need. Second issue, for a dress to be worn only once, to have the rhinestones fall off on both the front and back of the dress was very disappointing. This was not a fluke on this dress as my friend who also bought a dress for this event, also was having this same issue. Staff is friendly, but quality of gown was not what I had expected. I should have gone to Macy's. read more

I spent fifteen minutes looking around the store for prom dresses and got zero help. Plenty of employees had made eye contact with me (or so I think, I didn't see anyone wearing name tags) but none offered me any help or asked how I was doing once. I did not like how the dresses were all crammed like sardines with no organization, especially since I was on my own looking for the dress I wanted. With how expensive the dresses are there I was expecting them to have better care taken of them, wrong. The music was so loud that I couldn't even hear people standing right next to me. I had no idea how to go about being assigned a fitting room or consultant so my frustration led me to walk out. Even if I were to get a room I could tell the girls trying on dresses had to all share one small double sided mirror to look at themselves. Not my ideal experience. read more

I've never reviewed a store before, but I downloaded the Yelp app specifically to enlighten the world on this place's rudeness and incompetence. Have you ever had to frantically try to alter your $250 bridesmaids dress 2 days before the wedding? Because I have. First, this place didn't even bother to call and tell me my dress was ready. So after I called, emailed, and called again, I went in this week to find it had been ready for months. Without one word from them. The reason it needed to be altered? I told the Tim Gunn wanna be boy working that I was a size 2. He said I looked more like a 6. I insisted that he order a two. Guess what he ordered. This dress looks like a damn nightgown. I want my money back so badly. Brides, save your poor bridal party (and yourselves) the trouble- go anywhere else. read more

In my opinion, don't purchase a dress (wedding or prom) from Henri's. My daughter-in-law made an appointment, fit into a dress from the rack, but wanted a new dress for her wedding. After measuring, the salesperson ordered a new dress. Even though my DIL went in the store to make payments on the dress, no guidance was given to her on trying it on early. She was also told that the place to have it altered was across the street, when in fact Henri's had an in-house seamstress. When she picked up the dress, took it across the street to have it altered and try it on, it was 2 sizes too small. The alterations shop owner was shocked and said that it could not be altered correctly; that this clearly was not even close to my DIL's size. This was less than 6 months before the wedding. My DIL was in tears. We took the dress back across the street to Henri's, asking them what happened? Manager #1 said that clearly it was the wrong size, maybe my DIL had gained weight! FYI- DIL is a marathon runner and had not gained an inch. Finally they recognized that the wrong size had been ordered, called and could not order a different size in time and would she just buy the one off the rack! After more tears, they brought out their seamstress who said that maybe she could order more lace to add to the 6 " gap in the back and fix the new one. My DIL decided to go with that option. Before all that happened, we asked for restitution for the store's obvious mistake. Since there were other shoppers, they threatened to call the police and told us not to return. they told us that only DIL could come back for the alterations. Her parents came into town the following day to see the dress, and were not allowed in the store. How unprofessional. The only restitution made was on the alterations. It was heart-wrenching and embarrassing for my DIL in so many ways. Both managers were unprofessional and rude to us. Shame on them. Customer service should be about helping your customers feel good about their experience. The ONLY positive part of the experience was the older seamstress who ended up fixing the new dress. She was kind, patient and worked very hard to make the dress beautiful. read more

Wow what a nightmare I experienced at the Columbus store ! The so called "store manger" JOSH is dangerous he is a combination of incompetent and dishonest . I paid in full for my dress. A sales girl went to get it from lay away and could not locate it .... After a half hour of a run around with her ,josh informed me that the dress had some black dirt on the bottom of it . So he took it upon himself to order me a new one (without ever speaking to me first ) I found this odd because when u purchase a dress there u take it as it . None of the dresses R in good condition in this store . At this point he had over 800 dollars of my money and REFUSED to give me my money . Even tho I had no dress. He said I would have the dress in 2 weeks . 2 weeks go by and I still don't have a dress . Josh and his staff including LEANN who by the way was the worst nastiest person to deal with were actually bothered by me because they did not understand why I was upset because they stole me money !! How hard is it to wrap ur head around LEANN, when u take someone's money and don't give them the product that's called STEALING and its illegal . THANK GOD I used a major credit card because my credit card company is going to handle this matter after I told them the story . They said this is called FRAUD . And they do not have any tolerance for this. SHAME ON YOU JOSH AND UR STUFF AT HENRIES FOR THINKING YOU COULD GET AWAY WITH UR DISHONEST BUSINESS PRACTICE. BE AWARE CUSTOMERS!!!No wonder why they have such horrible reviews ! read more