Romanoff's Classic Tuxedo of Dublin absolutely wrecked our wedding day. Despite ordering the suits for our wedding 3 months in advance, 3 days prior to the wedding, he had none of the 8 suits we ordered, a fact that Aaron did not tell me when I first arrived 3 days prior to the event to pick up my suit. When other members of the wedding party went for their final fitting, they were fitted with stand in suits, again, with no indication that there was a problem with our order. The day prior to the event one of the members of our wedding party went in to get fitted and recognized the suit he was fitted in was not one of the suits we had ordered. When questioned about it, it was at this point revealed to us that HIS suit had not arrived. He did not volunteer the information that in fact NONE of the suits had arrived, I had to call and press him for this information, the first of many half truths and deceptions we would experience over the next 48 hour nightmare he put myself and everyone involved with our wedding through.
We were then told they were supposed to arrive via UPS, but had not yet done so, but were assured this had happened before and that the situation was well within hand and a back up plan would readily be in place if the suits did not arrive. He then told us the suits would arrive later that day and be held at the UPS sort facility, where he would pick them up personally and arrive in his shop early the next morning, the day of our event, to make the necessary alterations. This was cutting it close and myself and my bride were on pins and needles waiting to hear that the suits arrived as planned. We began our wedding day by calling his shop at 9:00 am (they were scheduled to open at 11:00am) to check the status of our suits and make sure we had the proper attire for the evening. There was no answer and our messages were not returned until 11:00 am when he informed us that our suits had not in fact arrived. None of the suits we had ordered and paid for in full were on site. What followed next is a farce of incompetence so beyond the pale, I can still hardly believe it happened. I believe that much of what we were told that day from this point were lies used to cover himself as to not reveal his negligence in the matter. Some of his back-up scenarios included having 8 suits delivered from Youngstown to us. At the time this plan was presented it was almost noon, and Youngstown is a 3 hour drive, never mind the alterations that were necessary to make the suits wearable for our wedding party. I then requested updates from him as he began to search for suits through other means. I did not receive these updates and instead had to again frequently call Aaron to put pressure on him to ensure the situation was resolved in a timely manner.
In the meantime, I was able to speak with a representative at Men's Wearhouse who informed me they had 8 suits that would be close enough to matching for our purposes. At this point I spoke with Aaron and essentially told him I had managed to do what he could not, locate 8 suits for our wedding party, and to please meet us at the Men's Wearhouse to resolve the situation. He stated he would call the shop to ensure they had the correct sizes and call me back. He did call the shop and verify that they had the correct sizes, but did not call me back, I had to call the shop myself to verify he had in fact made contact with them. At this point I rounded up my wedding party and took them to the Men's Wearhouse at Lennox to begin this process, as our clock was ticking and there were mere hours before our ceremony. Upon arriving, surprise, he is nowhere to be found, yet again not keeping his word. After another call placed to him he informed me that he had located 8 matching suits elsewhere. I asked if he was on his way to get them and he informed me that no, he was at his shop. Of course he was! Why would there be any sense of urgency to this matter? The continued nonchalant nature of his attitude throughout this crisis was also somewhat baffling. I asked him why on Earth would he not be on his way to get them if he had located suits that would be appropriate for our occasion. He began to back peddle and say he was on his way to get them, at which point the blatant twisting of the truth we had experienced throughout the day became too much to bear and I informed him that he had lost my trust, and that the only suits I had seen thus far were at Men's Wearhouse and that he needed to be there as we had previously discussed. As you can understand, I could no longer trust this man's word, and told him I would meet him at his shop immediately upon his return with the other suits to visually verify he had them in hand myself. I ended up with suits in my hand at about 4:00 on my wedding day. Thankfully we had an evening wedding, otherwise we would have missed it completely. AVOID AT ALL COSTS read more