If you buy your dress from here, DO NOT let them refer you to Vesna for alterations!!!
Negative stars. It was a horrible, unprofessional experience. Over promised and underdelivered with my gown. After already going way over budget on a dress that was going to be my dream dress, they came up with a charge of $775 for a bustle, to take the dress up and add sleeves-which at our *pickup appointment had to be cut off of me bc they were so poorly made. And I was not able to move my arms in the dress at all (sending me into having a panic attack- from feeling claustrophobic), Bunches of fabric where it shouldn't have been around my upper arms and wrists, and tightened in all of the wrong places. It was a tool arm, not mesh like discussed. And yes, there were multiple fittings to get it right and tailored. There was also a hole in the elbow. I couldn't lift my arms above my elbows and the straps kept falling off. The seamstress was defending every decision instead of comforting me or giving me our best options. Then she stepped over to the fan in the room and put her dress over it to cool herself off before taking a seat behind me, as I'm holding onto the wall, so I don't faint. I'm trying to breath and am asking her if she needs anything.. water, someone to help her. Every appointment up until this visit (included) had been about how hard her troubles were and how busy she was, and I did not heed the red flag warnings, as she would talk badly about other brides being dramatic (Major red flag). She then left the room and the owner had to take me out of my dress. Her eyes were stone cold, as I had tears streaming down my own face. It was disconcern for me. All you read on Vesna's face was business and 'are we gonna get paid or have a problem' It was discouraging and I was so disappointed and heartbroken. My seamstress was nowhere to be found bc she left the building. After leaving without my dress and giving Kathy 3 days to get back to me on a timeline for when I can collect my dress, she reaponded back to my text, telling me that she was feeling sick and would work on it over the weekend and we could try to shoot for a day next week again. My wedding is in 17 days, and she has moved my appointments around 4x already over the summer. It should have never gone passed 3 months of alterations. Then to also find out that my dress, my property had left the shop during a pandemic to be transported to and from her home this whole time and also while she's sick, just did it for me. I kindly asked her to please let me have my dress back. I don't even care that it isn't finished, that I was done and needed to make other arrangements. I am out of time here, and she reminded me that if I do not pay my balance for the sleeves, that my dress would not be released to me. Luckily my mother and fiancé went to collect my dress and pay my balance that we would have later filed in small claims against for having a breach in contract. They got ugly and nasty and heated when my mother asked for the dress and veil back. Finally they released them, but it was a terrible experience.
I have no idea why Dublin Bridal refers their brides who spend $$$$ on their gown there, but I know I'm not an isolated case. It is my understanding that the owner and her husband actually may own both shops (Dublin bridal and vesnas), so that would make sense. But Brides, so yourselves a favor and read the reviews and listen to the red flags. I've been trying to be kind and graceful through this entire experience and it has only shown me how much of a pushover I have been, bc I haven't wanted to be ugly or labeled a bridezilla, but accommodating others for your wedding is NOT what this is about. Run, don't walk away from this place! read more