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Saks Fifth Avenue

3.0 (38 reviews)

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Waiting in line - Entrance
Joe M.

We are pretty bummed that most retail stores are closed so we were excited that this particular location accepts returns at their store front. I didn't want to have to go to a UPS locations with a pre-paid label to return the item. This process was fairly simple, we called the store, told them we were out front, and they came out to greet us for the return. The line was pretty long actually and I only saw one employee come out to each car. We waited about 15 minutes to make our return but the employee was super friendly. We were the last one in line and we got to chat a bit about the current quarantine and how it is affecting the business. Overall it was a pleasant experience and their customer service was outstanding. This type of interaction is exactly what you would expect during this outbreak. Nice job Saks!

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Ellie B.

First time ever shopping in this store and it was awful the lady at the register was rude racist and a mean old lady!!! I know I was treated bad bcz of my color and the only reason I bought the dress there was because I had been in there for more then a hour the lady at the register told me it looked ugly on me and it did not look good I wanted to go off on her I just said well im buying it so what then she told me I had damaged a dress crazy lady I emailed the company I don't they care I will spread the word they don't even deserve a one star !!!! Mean old lady !!!

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3 months ago

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5 months ago

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1 year ago

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6 years ago

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5 years ago

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4 years ago

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4 years ago

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4 years ago

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18 years ago

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3 years ago

Went to store get some skin care. Tammy and her manager at la prairie was so helpful. Thank u for the above and beyond service.

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4 years ago

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6 years ago

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7 years ago

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18 years ago

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14 years ago

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12 years ago

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16 years ago

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18 years ago

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8 years ago

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10 years ago

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8 years ago

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10 years ago

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8 years ago

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15 years ago

Seems they cater mainly to those with the most turned up noses. I despise shopping here but my wife loves it...

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5 years ago

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13 years ago

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8 years ago

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12 years ago

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14 years ago

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10 years ago

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9 years ago

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12 years ago

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Ask the Community - Saks Fifth Avenue

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Francesca's - Front

Francesca's

5.0(3 reviews)
0.1 mi•Polaris

I loved my time at this store!! This group of girls was the nicest staff/customer derive retail I…read morehave ever seen. They all were so caring and thoughtful! They gave me the cutest compliments, since I was looking for a NYE wedding guest dress! They genuinely helped me find the one!! I will be back here!! The styles fit everybody with all ages!

Francesca's has easily become one of my favorite places to shop for clothes. While there are…read moreseveral locations in and around Columbus, each one is different, so they offer an experience similar to that of a boutique. The clothes are curated based on the staff selections and I love that. I've never visited the shop in Polaris until recently. I was shopping around for Christmas gifts and noticed they had a 50% off sale going on. It was too good to pass up, so I took a look around. I was surprised to find several items that I just HAD TO HAVE! After grabbing up my findings and heading to the dressing rooms in the back, I knew I was about to spend some cash. The staff was crazy friendly, offering to grab me different sizes and giving me the boost of confidence I needed on a couple of items. I knew they looked great, but I needed some reassurance. It was much appreciated. I was jazzed to find a beautiful red dress, a fabulous blouse, and a sequined skirt. All items were must-haves and I left with an extra pep in my step, excited for a reason to get all dolled up. On top of great clothes, Francesca's also has beautiful jewelry, shoes, and an assortment of fun gift items. Great bags, candles, heck sometimes you can even find home goods like art and wine glasses. 5-star experience for sure.

Garage

Garage

3.4(5 reviews)
0.1 mi•Polaris

A bit Pricey but in today's economy- what isn't !…read more I took my granddaughter shopping for her 13th birthday, and we spent over an hour in the store trying on clothes. During that entire time, not one employee acknowledged us or offered help while we searched for sizes and colors. At checkout, things got worse. After I paid in cash, the cashier handed me my bills and change all in one hand and said, "We don't have any pennies, is that okay?" She never explained what I was agreeing to. I couldn't tell if I was given more or less than expected because everything was handed to me at once, and she was very vague. When I asked for clarification, she eventually said they couldn't give me the exact change because "they don't make pennies anymore." That explanation made no sense. Whether or not pennies are still being produced has nothing to do with a current transaction--there are still plenty in circulation. The issue wasn't the penny--it was the assumption. She didn't ask if I had exact change, didn't ask if I had pennies, and didn't explain upfront that I was being shorted. She just decided it was acceptable. I remained calm, polite, and spoke in a softer tone than usual because I didn't want to make a scene. But I did explain that it's rude to assume a customer doesn't want their change, no matter how small the amount. Another employee overheard and asked what was going on. The cashier responded, "She's complaining because I didn't have one penny." That completely misrepresented the situation. The second employee replied, "Well, they don't make them anymore, so what do you want us to do?"--which only made things worse. I even pointed out that I had pennies on me, reinforcing that this wasn't the customer's problem to solve. If anything, a business should round in favor of the customer--not against them. The cashier argued that giving me more would make her drawer short, which again shows a lack of understanding of basic customer service. At one point, the second employee disengaged entirely and turned away with a smirk, which was incredibly unprofessional. Eventually, a third employee (who appeared to be a manager) stepped in and said, "Just give her a nickel"--which is exactly what I suggested from the beginning. At that point, it wasn't even about the money anymore--it was about how the situation was handled from start to finish. Also worth noting: if the situation were reversed and I was short a penny, I highly doubt they would have said, "That's fine, they don't make them anymore." I would have been expected to come up with the difference. We left without taking the nickel, but the experience left a lasting impression. For the prices they charge ($45 for shorts, $35 for a tank top), I expect far better service and professionalism. I WILL NOT BE RETURNING. Much rather spend my money at Lululemon and get SUPERB service.

This is a brand spankin' new women's clothing shop inside of Polaris mall. It immediately caught my…read moreattention as I was walking by because the clothing was very much up my alley. I walked in and within seconds I had a tank top, pair of pants, and a mini skirt in hand. The prices were very affordable, more than say H&M but less than say.. Macys. The style is a combo of street style and club style.. Maybe? They also have loungewear and it looked SO FREAKIN COMFY! I loved all the racer type gear and several of the jackets they had. They also have accessories like jewelry, hats, etc. In the end, I walked out with a pleather mini skirt with a slit. Super Cute, about $50. The staff was super friendly, assisting me in the dressing room and getting me new sizes when needed. Also when checking me out. They have a loyalty program that's free and gets you 10% off your first purchase. There is no doubt that I'll be back here and I'm excited to come outside of the holidays when I won't feel as guilty buying stuff for myself.

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Garage
Garage
Garage - Front

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Front

Saks Fifth Avenue - accessories - Updated May 2026

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