The service was really good. My daughter had an amazing attendant. We were looking for a prom dress and we didn't find one that gave us the wow factor. I saw dresses with tears and snags and most of the dresses were way too big for her. They didn't have sizes sorted. She is a size 2 and most were size 6 or bigger. It definitely would have needed tailored. The dresses even with the tears were really expensive. I saw some over $2,000. That's a little much for a dress that will be worn for a couple of hours at a teen dance. They were pretty and the store was a nice set up. There are a few dresses around $500 but most were more than that read more

Miscommunication is very high with this store. When they make a mistake, we as a customer must pay the price for what they messed up. They don't give straight forward answers. They will give you an answer to make you believe a dress is being made, or better yet, currently being shipped. You have to ask for clear information that you should be privy to as a customer, and that should include a tracking number WITHOUT having to ask for one. Also, they should also inform customers whether the dress is made in the U.S or overseas. I'm a business owner as well. I've shipped overseas & that takes 7 days minimum before a tracking number from USPS or UPS to see the tracking number being in route to destination. 0/10. read more

This was my first bridal appointment, and me and my party of 9 had an excellent experince at Henri's! I had won a VIP appointment at the Columbus Bridal Show, and I had the oppurtinity to invite up to 10 guests and enjoy a 2 hour appointment complete with champagne and charcuterie. My guests were all able to sit in the ample seating in our private room and enjoy our space and treats while I tried on 9 beautiful dresses. Our bridal expert Khirstyn did an amazing job of picking out the perfect dresses for me, listening to my syle, and making it a fun experience for all of us! She even let is revisit dresses I had already tried on. She did a great job, and I recommend her to any brides hoping to feel comfortable and special on their fun day! read more

My experience with this boutique was very disappointing. I ordered my dress in February for an event at the end of March, but it didn't arrive until June. If you're ordering from outside the United States, I would not recommend this boutique, as international shipping was delayed by nearly four months. Customer service was also very poor--they initially told me I could get a refund, but once the dress finally arrived, they refused, saying I was outside the refund window. Overall, I would not recommend this boutique for international customers. read more

Ladies, BEWARE! I just recieved a dress purchased here. The DRESS had the WORST oddor and was stained badly from being worn. The stras are black and so was the hem. You cant clean feathers. I called and explained and asked to talk to the general manager who refused to come a reasonable agreement with me (exhange or partial refund). She said that they coudl have sent photos but even so, the smell is HORRIFIC and that can't be seen on a photo! If you get a dress that looks like crap, they won't do anything about it. i WISH I knew. read more

Horrible first wedding dress shopping experience for my daughter. Not once were we even offered water, and I didn't know our attendants name until I asked for it at the end (Karlee). The dresses are dirty. Karlee didn't once even ask wedding specifics or seem to truly care about our experience. The dresses presented to my daughter were ill-fitting and Karlee was less than helpful to explain/show my daughter how they would fit after alterations, and didn't even assist my daughter to get into them. She thought we came in for the "sale" dresses (cash and carry). We explained we didn't know about a sale and when I asked about getting them cleaned or altered her response was simply "that's on you." Daughter told her we were going to Luxe Redux next, Karlee was disparaging and said "they are cash and carry too, and if you buy a dress here today I'll take off $150" (the fee we would've paid to cancel that appointment. No worries, we went straight to Luxe Redux, got the service, friendly staff and elated smiles from my daughter we were all hoping for. Bought a dress, and even ordered one in her size to be altered (Karlee said they would not do that). Disappointing experience for sure, just glad Luxe Redux was able to save the day! read more

The dress we tried on had a snag so I went home and ordered it. When it came in it was small so I kindly asked them to please exchange it for one size up and they wouldn't. $450 down the drain. Will never shop there again and we have many to buy for seeing how she's a freshman read more

I love this place ,the service is great Ame este lugar , el serivicio es excepcional se preocupan por lo que tú buscas y necesitas no solo en vender read more

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Horrible customer service, they will never reply to text or email when inquiring about a dress. Will not buy from them anymore!

We came in as our first stop just to get a feel for what style of wedding dress we wanted, Emma was so helpful with helping us narrow down our choices and decide what we do and don't like. Thanks Emma!!! read more

Miserable experience. i think it's time to close up shop. Horribly over crowded, dirty, and less than helpful staff.

Absolutely terrible experience. We drove 1 1/2 hour to try on dresses. My daughter found one she fell in love with. Of course ir was pricey and beading was falling off. Columbus store said they could fix the dress and have it mailed to us directly. I have called 6 times now over the course of 5 weeks and no one can tell me where the dress is. Columbus says it was sent to Minerva, Minerva says Columbus has it. Columbus store manager Holly has not returned my calls. We are absolutely devastated and sick about this. My daughter because she loved the dress and me because I spent $700 for a dress we don't have. Order # c240650 read more

Service is poor. Pushy and disrespectful. There policies are horrendous. They sent the wrong size and wouldn't fix their error. Most of the dresses have rips and are well worn. read more

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Although they have a beautiful venue full of gorgeous dresses, I will not return to this business nor will I recommend it to others after a recent experience. I am a bridesmaid in a wedding this summer, and was invited to an appointment to try on two specific styles of bridesmaid dresses that the bride was considering purchasing from Henri's, and getting them altered there. When we arrived we were treated as if we weren't allowed to try them on, and made the bride feel very uncomfortable. She told us "we don't service customers that aren't ordering from Henris"... which we were. The bride had set all of this up in advanced and called of make sure they had the samples to try on. She hardly assisted us once we were back in the fitting rooms, didn't make small talk or even talk to the bride about her wedding or seem interested in facilitating a sale with our party. She admitted that she didn't even know who the bride was. It was SO bizarre. I would be surprised if the bride decides to order the gowns through Henris after they experience. I NEVER post one star reviews but this experience was embarrassing and the staff should be ashamed of how they treated my friend and her party as they prepared for the big day. read more

Absolutely great experience looking for a prom dress for my daughter. You get a "stylist" to help you pick dresses, make suggestions, etc. Really great selection and a variety of sizes. Kaye was absolutely amazing, so ask for her when you visit. Highly recommend this place! read more

Worst customer service you'll ever have. My consultant told me I could lose all the weight I wanted and my wedding dress could still be tailored. Everything they told me was a lie and they were only interested in making a sale. Holly and Anthony didn't care about a single thing I had to say or the money I was out. They didn't even apologize about the consultant lying. Holly was very unprofessional and Henris was unprofessional from start to finish not to mention the hour we had to wait for our scheduled appointment. I'd recommend anywhere but here! RUN! read more

Bridal Review: go somewhere else. I paid $150 to book a suite to shop for a wedding dress for my niece. We were booked from 1 to 2:30 pm. We showed up around 10 minutes early, checked in, and waited in the lobby until 1:15 to be taken to our suite. My niece tried on 6 dresses total, not many. At around 2:15 pm we were reminded that we had to be out of the suite by 2:30 pm. So they did not flex our time to account for the late rooming. This was very upsetting and quite rude. (Just in case you are wondering whether the bridal section was busy, it was not. There were several empty suites.) All in all, the service was subpar (not friendly, or hospitable), the dress selection was slim, and the condition of the dresses was poor (torn/holes, stained fabric, hair stuck to the gowns - ick). The tiles on the floor of the bridal suites were cracked, the rooms could use a paint job, decor update, and a thorough clean job. Finally, just in case you were wondering, no, the $150 paid to shop there does NOT go towards the cost of the dress if/when you purchase. Do not spend your precious time, memories and money at this place. Go somewhere else. read more

Xavier was absolutely amazing! He got us in same day, without any hesitations! He was so helpful in starting with the exact dress my sister had her eye on! We tried a few others, but the first one, was THE ONE! We can't thank Xavier enough for being so gracious and patient! We WILL recommend everyone to him! Cheers! read more

I came here with bridesmaids hoping to find some dresses for the wedding. The associates were less than friendly, the place was in shambles...think forever 21...and the dresses on the floor were all snagged up and gross! It's was cringy. Idk how else to describe it. We had one girl "helping" us, who we saw when we first walked in and then to check us out. Nothing in between. No "hi how ya doin", no "can I help you XYZ"... nothin. It was very unprofessional and for a wedding experience, I was very disheartened. Better off heading to Saks. Positive note, they have a range of sizes they can order. They however keep minimal sizing in store. read more

Beyond excited to have found my forever wedding dress! Gen was an angel guiding me throughout this process, highly recommend requesting to work with her! read more

I was a former employee and I have plenty to say about the environment and experiences I dealt with, but I will try to keep it short. I'll start off with the good I see in the store. All of my coworkers(consultants, ringers, seamstresses,assistants) are absolutely fabulous. They gave me great energy everyday and showed up even at their lowest and gave customers a great experience too. I think that's more because who would complain about working at a dress store and selling dresses and having fun. I even enjoyed my job as the receptionist being the face of the company and seeing ladies come in excited and leaving relieved and confident after feeling flattered with then selves. I also got to wear outfits I enjoyed, but that was just the good in it. Now let's get to where it all went down hill. The management is truly pitiful. The only good managers there are chloe(prom) and lizzy(pageant). I'll start with prom, "man" the general manager can be good with the books but not with the girls that go there to shop at for prom. He goes around interrupting consultants and their girls and gives them dresses that are out of their budget and color theme and also will pull unflattering things for them and I've seen some of them leave out of irritation. Mind you I was the receptionist and had many come to me about the poor service that he would provide making them feel unwanted and uncomfortable. I've even had girls say that as they are trying on dresses they'd look up to "him" making eye contact with them through the dressing rooms curtains(while they are naked) He just really has no idea of space and fashion. He's more focused on the sale and money. I would even try to say good morning as I was setting up and he would just look at me like he's looking at a wall. Next is the new general manager. She has much attitude and doesn't seem to know she projects that and I had many parents come to me about that. I've even had personal stuff happening and she would be rude to me for doing my job AND MORE. She just doesn't give off a grateful and appreciative energy and kind of just stands around menacingly through out the store. Then ceo, the owner. THIS IS FOR ANYONE WHO WANTS TO SPECIAL ORDER DRESSES, in particular, bridal. She never wants to be the face of the company which I was surprised because if I was an owner I would love for many to know my name and my face and be personal with the customers, but then I found out through word around the store why she hides in her tiny office. She is supposedly in debt(which is a hear say) So this means if you want to order anything online it will take you awhile to have that dress in your hands. Brides who ordered dresses in July would supposed to get them in December and the dresses wouldn't even be ordered yet or sent to the store due to money issues(supposedly) I would get calls after calls about ETA statuses and wouldn't be able to give that information due to the lack of communication with ( the head of warehouse production) and being so behind on money and ordering. It's just super slow in general at henris. They ofc have pretty dresses and all you just need patience and awareness of the energy that will be given on busy weekends. I will miss my coworkers but I will not miss the management that are so full of themselves. read more

Top tier service and a wonderful selection of dresses!! I cannot wait to get married in my dress from Henri's!

I had 2 dresses shipped for a state pageant and they arrived quickly after purchasing. Might I add, they were both on sale and still in perfect condition and soooo affordable for ANY pageant. Which led me to purchase again from them, and make an appointment for a fitting and they were very adamant in emailing me back the next morning! (Unfortunately I was unable to make it) but definitely will do mine and my daughter's dress shopping there! read more

Purchased a very expensive prom dress 4 weeks ago, have called multiple times, no answer. Left voicemails, have never gotten a call back. Will have to drive 75 minutes in person and hope that it's ready. Poor customer service. read more

The people at the front desk were not very professional, talking about how they shouldn't have to accommodate online appointments if they aren't put on the books and how a different client was running X amount of time late. The saving grace for this store was the consultant that I got. Her name was Courtney and she was absolutely fabulous, she listened to my likes and dislikes, pulled a couple dresses that she thought would fit what I was looking for, and made the atmosphere very relaxing for an important decision. She has wonderful instincts and the first dress she pulled was the one I went with. Thank you Courtney for making my day the best it could be! read more

Interviewed... offered a position. ... after I followed as asked . NO return call to say " they changed directions" Poor management...do not apply . I am management... read more

I highly recommend going anywhere but here for your prom dress or any dress. My daughter bought her prom dress here for just under 700$. I was expecting to see a beautiful dress on my gorgeous daughter but what I saw was almost unbelievable. This dress was is terrible condition. It had a hole in the back right below the zipper. It's has big patches of sequins missing and God only know how many people had tried this dress on before she bought it. I wouldn't even say it was in mid condition. Now I know you're going to ask yourself how didn't my daughter notice this. Well number one the place is very dimly lit and the dresssing rooms are small and dirty. She felt very rushed and very pressured to make a decision and she's 18 years old. I have so much more to say but it makes me so mad I'm just going to leave it at that. They are selling off the rack, tattered, dirty dresses for full price to young girls with high pressure tactics. This place sucks. Their dresses are beat, and once the dress leaves the store you are not able to return it. No returns. What kind of business doesn't alllow returns. Oh, one that sells items that they know are damaged. Do yourself and your bank account a favor and go anywhere else. I would give zero stars if I could read more

I do not recommend Henri's at all. To start off, I did have a wonderful experience finding my dress... but after that has been pure chaos. I picked my dress up in late January (arrived earlier than expect....yay!!!). But when I went to pick up my dress they were more worried about helping people that were there looking for prom dresses, rather than helping me get my dress. Once I got my dress everything looked fine (minus being too big, as I expected it would be). After I left I realized that they never gave me my veil. So I tried to call and the rep that answered the phone told me I would have to make an appointment, then realizing I just left from an appointment there and told me I needed to come back because everyone was busy. I went back and they told me that my veil had shipped and that they would notify me when it arrived and they would ship it to me free of charge since I no longer live close to there. About 1 week after getting my dress I found a seamstress to take a look at my dress and fix it. When she was looking at my dress she told me how the designer had messed up the under lining; which is now causing me more money to fix it. Needless to say. I'm not happy and hopefully my seamstress works a miracle!!! Some people don't have that extra money to pay to get a designers mistakes fixed. Although this isn't henris fault, they are still selling a dress with these issues. Fast forward 4 weeks and I realize that I never got a call about my veil. I call the store and they said, "I'm not sure where your veil is. The manager will have to call the manufacturer and then we'll call and let you know." 7 days after calling them about my veil, they still had not returned my call. When I called back 1 week later to get an update they told me that they have 5 business days to call people back and that they do not call anyone on the weekends. Absolutely ridiculous!!! I then got a call a week or so later saying that my veil was in. I finally have it... yay!!! Needless to say, I would not recommend henris to anyone looking for a dress that doesn't want to stress out over it!! I have now heard from multiple friends how bad henris has treated them as well. Honestly, I feel they care more for their Prom clients than they do bridal. But which one is actually more important?? & they do not have a seamstress for bridal (ridiculous if you ask me)... but they do prom. Doesn't make sense. Save the stress and go somewhere else!! read more

The worst customer service i have ever encoutered for purchasing anything online. Not only did they fall behind on the date of the the event for which the gown was bought, and was forced to make a last minute purchase. On the second order the gown NEVER ARRIVED. We had to go back and forth with emails and telephone calls having to talk to numerous people who were always conveniently out of the office, in order to be reimbersed. The above process for both orders took almost A YEAR!!! They only reimbersed after all the fuss the the amount for the gown. It would be understandsble not to reimberse the transportation cost if one would have reiceved the gown and wanted a change or another size, or somethging else altogether. But when the dress NEVER ARRIVES IT IS A RIP OFF if they do not reimberse the transportation fee which was 150 dollars!!!! So they ended up keeping 150 dollars although the dress never arrived. WORST EVER COMPANY!! read more

I was very disappointed by my experience here. My bridesmaids and myself came in to try on two styles of bridesmaids dresses for my wedding. I had narrowed it down to two dresses and wanted to see which one I liked better. The consultant was not really listening to what I was saying, and lead me back to the room filled with bridesmaids dresses and told us to look around. I then explained to her again that I already knew which styles I wanted them to try out by a specific designer. Once I grabbed the two dresses off the rack, she asked me, in a very rude manner, if I understood how long these took to come in. I explained to her that on the designers website it said anywhere between 5 to 7 weeks. She rudely corrected me with four months which would still be within my time frame for my wedding. She then proceeded to rudely tell us that if we were not going to purchase the dress from Henris that she would not be able to service us. My question for Henri's would be so if a bride came in to try on wedding dresses you wouldn't give her a proper appointment unless she guaranteed she was going to purchase from you? While my bridesmaids did get to try on the two dresses, I will not be purchasing any gown from this establishment and neither will my bridesmaids. I have never been treated so rudely by a consultant Who is supposed to be in the business of selling gowns to brides and bridal parties and helping to make a memorable experiences. read more

Soleil Moon was amazing and so was my experience ! If you go to Henris u must ask for her ! She will give u the attention to detail as well as the dedication to your requests like any other! Will def being seeing her again soon for any of my couture needs!! read more

This place will threaten you with legal action if you leave a bad review for bad service, with no legal grounds for the threat. Don't be fooled by all the positive reviews. Some may have had a decent experience, not everyone though. They stole $900 from my sister and threatened her. The money she paid, she requested same day, no alterations made as per the agreement. Instead of refund, there were threats. Fair warning. read more

For my daughter's national pageant, we knew that Henri's was a 'must visit.' We flew in on a Tuesday morning, had the most amazing appointment, and flew home very satisfied customers that night. Chris Adams asked us to trust him, and it was the best thing we ever did. He put her in a gown that we would never have imagined but was so perfect for her that she never wanted to take it off. Thank you to everyone there! read more

The design of the store is really neat. Lots of colors and it's huge! I know they recently moved locations and they have a lot of room with this location. I wasn't impressed with the clerk who helped me. She didn't seem interested in what I was shopping for- a bridesmaid dress. Also they didn't have the dress I was hoping to try on. Seems like a good selection for prom dresses- not so much for a wedding. read more

Henri's Cloud Nine - Front entrance - Jewelry Near Me - Columbus, Ohio

The store is beautiful and they have an amazing collection of bridal dresses. Marissa helped and was so nice and attentive. She made the entire experience special for me and my family. I highly recommend! read more

So disappointed in the experience after the order for my daughter's wedding dress was placed. The process of picking out the dress was fun and exciting. From there - everything went down hill. At this point, seems like the dress won't be here for the wedding. We ordered the dress months ahead of time and paid the rush cut fee just to be sure and still NO wedding dress. Have already missed the first scheduled fitting date. We don't get call backs, managers are ALWAYS in a meeting. No way to speak to corporate to the issue resolved. My daughter was actually told to call the design house herself to track down the dress. Unless you want to be a stressed out bride - you might want to think twice before you order your dress from here. read more

terrible service ! I spent a lot of money on my wedding dress and veil. when I returned to pay for and pick up my dress and veil they shoved an $800 veil down in a tiny brown bag . no covering . upon hanging the veil at home the clips that were in the veil were gone . I called to exchange for the one with clips they said no exchanges no returns . I asked for a manager and they put me on permahold and then sent me an email stating no exchanges. I will not ever recommend read more

Great staff! they helped a lot with my dress and it's problems. I had a dress in layaway from January and had it paid off around May. I came in to get my dress and they gave me the wrong size! very weird but it worked out in the end- i got a dress a size smaller and it fit perfect. As for the dress- Jovani- it was okay. I wore it to 2 different proms. first went great, second the dress started to fall apart. beading fell off and it ripped so easily. Keep in mind it was $600. So, the prices are VERY HIGH here for dresses with the same quality as an $100 Macy's dresses. I just think it's a little too much money for some dresses in my opinion. Overall great service and the workers are amazing, very nice and worked well. read more

Henri's Cloud Nine - Jewelry Near Me - Columbus, Ohio

The store is nice in theory but not reality. They do have a wide selection of dresses, but many are outdated and damaged. My daughters "consultant" completely disregarded what she was looking for and kept bringing her dresses that were quite frankly ugly, unflattering and not even her size. They had so many people running around the store it was dizzying. Please be wary when it comes to jewelry prices-$100+ for small earrings. I won't give one star bc the bathroom at least was clean. Wouldn't recommend. Save your time and tears and go to Gowntastic. read more

We visited Henri's looking for my daughter's quineanera gown. They had a great selection. Genesis helped us and she was wonderful! I would definitely recommend her. The only complaint was that the gown was very rumpled. We thought they would freshen it up before pick up and having to "derumple" it was a big stressor on top of getting everything else ready for the quince. Other than that, the selection and trying rooms and Genesis were great. read more