I decided to take a chance on Budget Automotive after reading on the Conway Chamber site that…read moreHonda's (my make of car) were among the specialties of the shop. I had an exceptionally positive experience with Kenny, the owner and mechanic. Kenny seems to be very competent and was a good communicator while my vehicle was in his care. Admittedly, I'm no expert in automotive costs, so after receiving my bill for a replaced front axel I followed up with a man more in the know: he confirmed that I had indeed received a very fair price for the parts and labor. I've taken my car to Austin Bros. in the past, but will probably bring it back to Budget Automotive next time it needs servicing!

My son was driving home to California from school on the east coast. When he passed Little Rock his…read morecheck engine light started flashing. I found Budget auto on yelp and gave him the address. They looked over his car and determined what the problem was and that it needed repairs. Rather than try and make a few bucks off a college kid he told him that although it needed repairs it could wait until he got home. Didn't even charge him for checking over the car. Wish this shop was in my neighborhood. Thanks Budget Automotive.

My family has been using Austin Brothers to service our fleet of used cars for 20 years now. They…read morehave proved themselves trustworthy over and over again.

By far the best prices for tires in Conway. The staff is extremely helpful. Just bought my second…read moreset of tires from them.

I needed my Daughter's newly purchased (2011) RAV4 checked out for safety etc…read more The manager made time for me the same day with a smile The mechanic was really professional and friendly Did not try to sell me anything, just let me know the brakes were good for now and they may need attention in the future as the pads had a lot of life left and the rear rotors, while good, may need attention if they start to shudder or squeak He topped up the fluids without being asked to and checked the transmission fluid too The transfer case was an unknown but the mechanic verified it had enough fluid but the joints may need a recheck in the future as they were leaking a bit I asked what the diagnosis charge would be; and the manager waived it This is going to be my Daughter's shop from now on Just an old school honest mechanic shop with professional staff

My son and I broke down on the interstate. The manager went out of his way to help us find a tow…read moretruck that could haul our truck and pull our trailer. They allowed us to leave the trailer behind their shop while they hunted for replacement parts for the truck. The manager even used his own car to take us to a nearby hotel where we stayed until the truck was repaired. I can't say enough good things about the care we received from Total Tire and Automotive. I recommend them and give them the highest rating possible.

TRACY, at Steve's Auto guided me through a rear-end collision of my beloved vintage 2002 qx4…read moreinfinity. Parts, now hard to find because of the age of the auto were found, at a reasonable price and when they arrived they turned the car around in two days-including a fantastic paint match up. Kind, courteous, competent. Hope I don't need them ever again but if do, they are the way to go! jeffkelley

Say 24 7 towing but I been calling since 11 pm last night and now today and nobody is answering the…read morephone

Timing belt was broken on my vehicle caught up there to get an estimate to see if I could afford to…read moreget it repaired they told me they couldn't give me an estimate over the phone I would have to bring it up there well the car doesn't run why would I have my car towed up there to them for them to give me an estimate that I could possibly not be able to afford and then tell my car back home seems pretty ridiculous to me they said that they could not get estimates over the phone makes no sense at all I'm just trying to find somewhere to get my vehicle repaired that I can afford. I don't see how they get a 5 star rating because they were absolutely no help at all. I'm sure they don't have any problem crunching the numbers when it's time to bill you. I can not elaborate on the quality of there work and never will. It seems to me like if they are not willing to give you a ballpark estimate then there tring to hide something or something not on the up and up.

Great value and very responsive. They have done everything asked, and they have worked on both of…read moremy vehicles. Would definitely recommend.

The best shop I have ever used in Conway. They go above and beyond to satisfy there customers…read moregreat job guys thank you so very much I highly recommend this shop to anyone looking to be treated good and fair

I was very disappointed because Conway would not work on my Alfa Romeo A/C recharge. My A/C system…read moreis completely functional and needed a recharge. So why 4 stars not zero? Because we all need to keep in mind EVERY shop has right of refusal, especially with unusual, or improperly maintained vehicles. They were polite and direct! I see their prices are normal and they have a ton of repeat customers. Auto repair is not an automatic moneymaker on every car. Even on expensive jobs. Honest. I still think they run a good shop and folks need to keep in mind poor reviews often have quite a backstory that the reviewer never mentions. A shop that won't get into jobs over their head, is a properly managed shop, whether I am disappointed or not.

I want to be as fair as I can be with my review, I don't give a 1 star lightly, but in light of…read morespending over 500.00 on a fix that never happened and as you can see, my check engine light is STILL on, I think 1 star is fair. So when I took my VW in and it was looked at, I was told a spark plug and coil had to be replaced because of carbon build up, ok....autozone checked the code for me and it said nothing about that area, but I said hey they should know better then me right? I'm just a single women who doesn't know that much about cars. So I gave them ALL of my savings I had spent 4 months saving up and THOUGHT I got the issue fixed. Literally the next day, same issue is still happening, car can't idle without check engine light blinking and coming on, it sputters when it's warming up. Autozone had said the code showed the mass air flow valve was faulty, this place NEVER ONCE fixed that issue, they in fact ignored it all together and did what they wanted. At this point, they let me come back and they do the testing for free, and tell me we can replace everything again incase the parts were bad, again they do this for free, BUT here's the kicker. They never actually did another fix and here's how I know they lied to me. My carfax shows EVERY SINGLE TIME I have work done on it, no matter how small, it's on there automatically. My carfax shows the first "fix", but it doesn't show anything else ever being done to it. Hines Service Center, not only didn't fix my issue, they LIED to my face about fixing it a second time, AND they couldn't even give me paperwork on the second "fix" either. In short, I am out 550.00, nothing got fixed, they scammed me because i'm a woman and I can not recommend this place if you are a female driver, thank you.

They repaired my vehicle just fine. A friend volunteered to run the diagnostics with his code…read morereader, so I knew what the problem was when I took it in. Upon check out, they gave me a 4-5 page list of services and repairs the vehicle needed. Okay, I appreciated the inspection because there were a couple issues I wasn't aware of. I was pleased enough with the service that we took a second vehicle in, this time with no check-engine light on. They described the repairs they needed to make, which tracked with what we knew. We authorized them and paid. We got the vehicle home with zero problems. The next day, we had the exact same problems we asked them to repair. It was almost as if they did just enough to make sure we could get it home, so we would bring it back in for further repairs. I trusted the AAA rating, never bothering to look at Yelp. Never again. What we experienced is a pattern that you can see from the other low ratings. The AAA rating means nothing. If you don't know anything about statistics, the customer surveys AAA conducts are neither reliable nor valid because they are not anonymous: https://autoleap.com/blog/how-to-get-your-auto-repair-shop-aaa-approved/.

I have had Kent Jones garage work on several of my cars over the last 15 years. Some of the…read moreattention was minor many times major work was done including a complete transmission, oil leaks rack and pinion suspension catalytic converter, you name it. Been transparent, competent, Fair and cheerful. I would give them the highest rating. Jeffrey Kelly

They r definitely scammers and conartists and tbh for Caucasians only! If I'm wrong I apologize but…read moreI'm not they are illegally locking people vehicle behind a fence and demanding payments for service not complete!!plus I already paid them to fix my car it broke down again right after they so called fixed it had it towed to their shop again now they won't release it unless I pay tow but yall never fixed it I asked for proof of service...and they said I've been nothing but trouble and can't get pw saying everything is taken care of smh now i have no car for 90 days