Customer experience was excellent. Matt is always helpful and friendly. Their customer service is…read morein a different level. Matt goes out of his way to explain the features of the tires, the services that they offer and what goes on behind the scenes when the vehicle is being serviced. Kudos to Matt! Nokian One 2022 Lexus RX350 235/55R20 102V

been using them for years. nothing but excellent service. Get my oil changed and purchase tires for…read moreboth vehicles.

Got all new tire on our Jeep Wrangler, I asked on a local city website who was really good and fair…read moreand honest in town for good service lots of tire dealers and a huge majority of replies said Austin Brothers...They were right!

My family has been using Austin Brothers to service our fleet of used cars for 20 years now. They…read morehave proved themselves trustworthy over and over again.

Great service. Friendly. I was treated like a person. Best experience I've had as a woman dealing…read morewith a service center. I will definite be back for my car needs.

I needed a minor repair done fast. They worked me in and did the repair fast and at a reasonable…read moreprice. So pleased with them and will return in the future for any other automotive work we need. Locally owned business. Long term employees. Very friendly place.

I needed my Daughter's newly purchased (2011) RAV4 checked out for safety etc…read more The manager made time for me the same day with a smile The mechanic was really professional and friendly Did not try to sell me anything, just let me know the brakes were good for now and they may need attention in the future as the pads had a lot of life left and the rear rotors, while good, may need attention if they start to shudder or squeak He topped up the fluids without being asked to and checked the transmission fluid too The transfer case was an unknown but the mechanic verified it had enough fluid but the joints may need a recheck in the future as they were leaking a bit I asked what the diagnosis charge would be; and the manager waived it This is going to be my Daughter's shop from now on Just an old school honest mechanic shop with professional staff

My son and I broke down on the interstate. The manager went out of his way to help us find a tow…read moretruck that could haul our truck and pull our trailer. They allowed us to leave the trailer behind their shop while they hunted for replacement parts for the truck. The manager even used his own car to take us to a nearby hotel where we stayed until the truck was repaired. I can't say enough good things about the care we received from Total Tire and Automotive. I recommend them and give them the highest rating possible.

Square business. I actually thought they misdiagnosed the…read morenoise on my vehicle, but they were correct and fixed it for the quoted price and also in a very timely manner. Great company to do business with.

Customer service is phenomenal. I was very much reminded of pre Covid world. I spoke with Sandra…read moreabout a bent rim. They were able to get it fixed like new while saving me a couple of hundred dollars. That wasn't even the best part. They needed the car earlier than I expected and Sandra came and picked it up. They also brought it back to me. I will refer all of my friends and family there for anything tire or wheel related. They are a family business that has been hidden right here in Jacksonville for a very long time.

Cross Tire Pros, Little Rock. I went to Cross Tire Pros to get a four wheel alignment. I was going…read moreto wait for the work and was told it would take about an hour and 20 minutes and how much it would cost. While I was waiting a woman came in to get her oil changed. She sat down and about five minutes later the tech came over and told her that there was a mistake, and her car didn't need to have the oil changed for another 3000 miles. He also said they checked the oil and it looked nice and clean and sent her on her way. No charge. They finished my alignment in under 40 minutes. They presented me with a computerized report of the before and after alignment, complete with diagrams. The service was top notch and I recommend them to everyone.

My tire blew out on the highway & I was driving on my donut. They got me in immediately. I got all…read more4 replaced because it was time & a wheel alignment. It only took about 2 hours. Now my car rides so smoothly. I'm very satisfied!

I asked some mechanics(who oork on other vehicle parts) who…read moreto use? Budget Transmission was the same answer across the board. They said to ask for Brian, he'd make sure I didn't have any problems. Not knowing how far out they were booked, the cost, how long it would take to do it, I was kind of nervous despite being so highly recommended. I called one Thursday, I was able to talk to Brian, explained my issue of limited time because rental car had to be returned. He didn't even hesitate & got me in Monday AM 1st thing. said if not ready Monday, definitely be complete Tuesday. Shocked he was able do this so fast & happy those car guys said to ask for Brian! I dropped my car off @ 7:30 they began working before I even left! I was shocked when Brian called me about 2:30, my car was ready! The cost was $195, which was SEVERAL hundred dollar's ill [kmless than others I'd called. Not to mention I called on Thursday & got in Monday?? That never happens! AND I saved SEVERAL hundred dollars, too! Basically I'd say: Budget Transmission, Brian, quick scheduling appointment quick, professional work done extremely efficiently, and AFFORDABLE! I'll never go anywhere else AND I always tell anyone needing transmission work.

At first they seems nice, but they kept telling us one more day, one more day. It took 12 days to…read morefix the transmission. This was the shop in Russellville. We were to pickup the truck Monday but manager called in sick so no one was there so we could pick it up. We called the next day and was told your truck was ready Monday. Lack od communication was their main issue. Do not finance through their companies. It was 184% interest. You read that right 184%. Highway robbery. I would not take my car or truck to them again

In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams