I went to Take 5 Oil Change on 11.11.25, and it was one of the worst car service experiences I've…read moreever had. I ended up waiting there for almost two hours just for an oil change, and the technician promised me a $20 discount for the wait -- but when everything was done, I never got it. Not long after I left, I discovered that the technician had forgotten to reinstall the oil drain plug. All of the oil leaked out of my car, leaving a huge oily mess all over my driveway. To make it even worse, I found a mechanic's glove left under my hood -- which just shows how careless the service was. I've called and left messages multiple times, but no one from the shop has reached out or offered any help. My car is still sitting in my driveway, completely undrivable, and there's the possibility of engine damage now. I understand mistakes can happen, but this kind of negligence can cause serious engine damage and property loss. I've reached out to the shop for a resolution and hope they take full responsibility -- both for the car and the cleanup. I'm sharing this so others double-check their work before leaving. I truly hope Take 5 improves its quality control and accountability moving forward.

"Faster than you can check the forecast." Not true…read more Very nice folks (Jerrod and Sophia especially). They did a great job. Problem? The group had issues with the vehicle before mine, so all took way too long. Know that it's a training shop before you enter. If I had known that, I would not have thought it would be quick. If you are in a hurry, pick somewhere else. Otherwise, all good. Pulled into bay at 4:18 They started working on my truck at 4:49 Left at 5:16

Quick to get the job, done. Very nice and knows what they are doing. Just need to brush up on the…read moreknowledge of how to get the oil change light on all vehicles. Other than that, they were great. Need to learn to also stay busy instead of talking

I'm always impressed with how professional and kind the staff is at Splash. This is why we keep…read morecoming back for our oil changes. Thank you for all of you.

I absolutely can not put into words how great my experience was with Big-O tires…read more We were traveling back to Florida from Arkansas. Had some issues with trailer tires. Googled "Tires in Conway, Arkansas". Big O was the first to pop up. And from my experience, for good reason. I called and asked for a quote on 4 specific tires. The salesman, quoted me a price. But then asked me if I needed those specific tires and what I was using them for. I told him they were going on a trailer and my situation. He recommended a cheaper tire that was better for my trailer and had better reviews (I googled the tires and checked). I told the salesman we were traveling and my dilemma of needing to get back to work in Florida. From the time we pulled into the parking lot until the time we pulled onto the hwy was 38 MINUTES!!! I time everything (I is a weird quirk of mine). I absolutely can not say anything positive enough to reflex my experience. Josh was professional, courteous and helpful. Both on the phone and in person The technician (I can not remember his name but he used a Hart impact wrench and we discussed it because I was considering getting a couple of them). that did the install was awesome as well. Just very pleasant people to talk to. They could have been rude and taken advantage of me and my situation (which is what I 100% expected, but they did not). I honestly left feeling like there was hope for this country in the fact that not everyone has lost their minds. Just because of how friendly Josh and the technician were! If for any reason my family decides to move to the area around Conway, AR, we will definitely use Big O Tires for tires!!!

I took my car here for a new ac compressor in 2022. Was told that the only way to get the warranty…read morewas to get a new condenser as well. I agreed and they put it on. A week or so later, I'm back in there to get a second compressor because they overcharged it with freon and burned it up. It works again for about a week before it goes out again and I am so frustrated that I don't take it back to let them look at it until this year. Choosing to suffer through the heat wave of '23 with no ac simply because I didn't want to deal with the rude guys at the desk. I only returned this year at the urging of a coworker who agreed to come with me to attempt to get this sorted. They said that all the parts were lifetime warranty which was another reason I chose to go back. They found a leak in the system and replaced a valve as well as recharged the system. It worked. Until it started blowing hot again. So, today, the same coworker and I take my car back to get them to look at it. The guy who gives it a look this time accused me of taking it to another shop all because the condenser - that they put on in 2022 with the original compressor- doesn't appear on their records. I told him that I hadn't taken it to another shop but he wasn't believing me and essentially told me that my warranty was void. I will not be returning to this business. And I will warn everyone about this experience.

Best customer service I have experienced in a long time. Would def recommend. They close for…read morelunch but will work you in. 5 FULL STARS!!

Great fast and friendly service. They tried to be reasonable price. They provided a ride to workread more

My family has been using Austin Brothers to service our fleet of used cars for 20 years now. They…read morehave proved themselves trustworthy over and over again.

By far the best prices for tires in Conway. The staff is extremely helpful. Just bought my second…read moreset of tires from them.

We're traveling on a cross-country trip and our internal car light came on. Stopped by this Jiffy…read moreLube randomly to get the oil changed and it happened... well in a jiffy! Kevin helped us from beginning to end and the entire team was just pleasant. Kevin never pressured for any services beyond the oil change and even gave us a number of local restaurants to try. It was the best decision to stop here, because we were back on the road in no time. Thanks!

Had my car dropped off there to replace the two engine belts. Shortly after having this service…read moredone, my steering began locking up. Fortunately, this happened mostly while trying to park. It was as if there was zero power assist. I thought maybe my fluid needed flushing so I bought a kit and flushed it myself. Still the same issue. Then I read about the steering knuckle sometimes needing lubrication, so I lubricated it. No improvement. Finally I looked at the belts. Both belts were so loose I could easily twist them nearly 180 degrees with my fingers. The max should be between 45 and 90 degrees. I tightened them myself and have not had a single issue since.

poor service, the employees here do not seem to know what they're doing and will mess up your…read morevehicle. I've came here for oil changes and they tightened my cap on so tight, the next time I needed an oil change, they told me that I needed to go to an other auto shop to fix the cap that they overtightened. I also came here for new tires and they messed up one of my tire sensor that I had to go to another auto shop to have another shop fix my sensor. When I asked for another service, an employee at the register told me that they don't offer that service. I pointed to the list of services they had posted on the wall behind them which listed the service. The employees don't even know what they offer. The employees at the registers are hard to find too, they take so long to come when I'm trying to pay to leave.

I was on the interstate having issues with tire pressure. I'm not familiar with this area so I…read moregoogled Walmart Auto and made it to these guys. They were super friendly and helpful. So grateful they turned a stressful moment into a pleasant experience!

If I could give 0 stars I would. My belt broke traveling through and arrived 3 hours before they…read moreclosed. I was stranded 2 hours from home and was told they did not have time to help me and didn't know if they could get the belt I needed. I walked to Oreilly's and bought the belt myself. The job shows to take 0.7 hours labor time per Alldata. They still offered no help knowing I was stranded. Horrible service, no compassion or care. DO NOT GIVE THEM YOUR HARD EARNED MONEY!!!

I'm done using Firestone!!! I had them replace my rear brakes and rotors and now less than 18…read moremonths later I need them replaced again. Even though I have a warranty, I still have to shell out $150 for labor for them to put the same crappy parts on my SUV.....NOPE, Absolutely not!!! They somehow managed to squeeze $400 out of my wife for a diagnostic fee and a coil pack. I also had to replace every single lugnut because their techs tightened them with the socket halfway on the nuts and they kept getting stuck in my sockets at home and some wound up stripped. Will absolutely not be bringing either of my vehicles back here and they can take their warranties and shove them up their a$$es

Honest from the get go. Fair and fast. No surprises and was fixed the same day. Couldn't be happier!read more

Save yourself the trouble and the time and go to Tim's Garage in Conway. My wife had a Meineke…read morebattery under warranty go bad and they tried to get her a new $1,200 alternator. (That's about double what an alternator should cost, fyi.) Had they had their way, she would have got a new alternator and a new battery both. They also said she needed spark plugs. My mechanic just did that during the last oil change. They also said she needed new wheel bearings. My tire company just went through all this when we got new tires a few months ago. I would NOT give them a 1 star review, but I had to, as you can't give a ZERO on here.