TRACY, at Steve's Auto guided me through a rear-end collision of my beloved vintage 2002 qx4 infinity. Parts, now hard to find because of the age of the auto were found, at a reasonable price and when they arrived they turned the car around in two days-including a fantastic paint match up. Kind, courteous, competent. Hope I don't need them ever again but if do, they are the way to go! jeffkelley read more

I would have left less than one star for Tracy's Terror Towing but that wasn't an option. Do yourself a favor and never give your business to Steve's Auto Center. The "owner" is a vile excuse of a human who feeds off of the misfortune of others. Said owner goes out of her way to make someone's horrible day even worse. I was in a near fatal accident, no fault of my own, didn't choose to use this so-called company. I 'm not from this town and knew nothing of the services provided. Owner literally yelled at me after my car had been on their lot for 1 day (After I left the hospital in my home town and contacted the company inquiring on the next steps). Again, I'm not from Conway, nor do I live in Conway but I sure hope this is not how the natives actually treat people in general. Owner did everything in her power to make paying for my tow service and having my totaled car removed more painful than the actual 5-time roll crash itself. She most likely needs Jesus. When you show the owner the same level of respect that she has shown to you while she's hiding behind her phone, but you offer your respect more genuinely in person, she tucks her tail between her legs and hides in her office, sending others out to do her work because I guess she doesn't want to play anymore. This company requires their customers to come in person and pay for the release of their vehicle with cash so she says, (regardless if the customer lives three hours away and attempts to pay over the phone and has scheduled a pick up) when their website clearly states that Steve's accept cards. Probably because they charge $60 a day storage until you can get back to this town in person and pay with cash and be there the exact same time as the tow company removing it from Steve's trashy lot...I suppose it's a plot to make more money and much easier to pocket cash from the price gauging than it is to pocket the credit card slip, huh Trace?! For those following along, my vehicle was on this lot for less than 1 week from the time of incident and I paid $1,167. 00 in cash with the receipt clearly showing the towing fee was $200. That's suspect . If you or a loved one has been bullied by, belittled or taken advantage of by this sham of a company, contact the Arkansas State Tow Board and file a complaint. Also, reach out to the Arkansas State Police in effort to get Steve's contract revoked. Somewhere along the line Tracy became self-important and a bit too big for her britches but YOU AS A CUSTOMER DO HAVE A CHOICE what businesses your money supports. Choose not to support this atrocious scheme. Thank you for your time. read more

Say 24 7 towing but I been calling since 11 pm last night and now today and nobody is answering the phone

These people are absolutely awful I just wanted to get the program from my friends funeral and they said I couldn't get it bc my dad wasn't here to say I because he owns the car. Take these people off of any schedule for towing. They were absolutely awful to work with and they use the "law" but they use it to make themselves look good. I wish I could give them a 0 read more

Ripped off my 19-year-old son for $2300, had the truck towed there and had to have it towed from there had no answers just took our money. The people are rude prey on innocent youth. There is nothing but made his truck worse.. They don't stand by their word... I wouldn't recommend taking a hot wheel to them..trash.. Only the reason why I gave them one star.So I couldn't give them zero read more

I am an insurance agent, and I feel like this company goes out of their way to make a bad day worse for their and our customer. Our situation is like our customers have an access. Her tow company is the rotation to come out and hold the vehicle. she is in the habit of trying to keep our customers items. She will not let them items out of their vehicle. I'm sure the city of Conway does not want their residence being mistreated like this and stressful situation. I believe she should be removed from Rotation read more

I would rate it a 0 if possible. The customer service was horrible and a woman claiming to be the "owner" was extremely rude and had an attitude the entire time she spoke to us. She was extremely condescending and refused to let my mother and I to retrieve my car without license and registration. I repeatedly told her that all of that stuff was in the car and she repeated that they look for that kind of stuff all the time and that it couldn't be in there. Five minutes later she hands us my license and refuses to give us the registration. Would not recommend their services if you want somewhere where you are seen as a valued customer. read more

I was on the phone with my daughter when someone came to tow her car out of the ditch. The tow person was very rude. I don't recommend this company to anyone. Their service suck!! Use this company at your own risk. I had to give one star to post my review. Other than that, I wouldn't have given half of a star. Just terrible!! read more

I give a Zero rating ! I not only was bullied their they held my car hostage and would not allow other towing companies on to the lot to pick it up .The days went by and they put a lean on my car all because I refused to let them do the work there or get the money for toeing my car off they property I believe he is a shyster and will never do business there or recommend Steve's Auto to anyone ! read more

After an encounter with a deer, the state patrol officer called this company to pick up our vehicle. Rather than offer a quote to repair the damage, our vehicle was impounded and we needed to pay daily impound fees on top of expensive towing charges. It would take at least 1-1/2 days to get an estimate after we paid to get the car out of impound. Receptionist and Tracy with their unhelpful and condescending attitudes both made us feel our best option was to retrieve our vehicle and have it taken to a reputable body shop. Our initial contact with them proved them to be aggressive and mean-spirited. Best decision was to take it elsewhere, where the owner actually wanted to help meet our need. read more

My car was illegally towed yesterday in may 22nd 2021 from MY private property after sitting for around 15 mins of parking it.. Went to Steve's auto center to find the owner, Steve being very rude to myself, and my girlfriends 70+ year old grandmother using cuss words or all sorts and being very very rude for no reason. Went in the yard to find my car with the putter tie rod end completely broke and ripped out, bumper split and hanging on the ground, my brand new wheels curbed in multiple places that aren't even a week old (500$ each) my whole underneath completely scarped up after Steve said in his words "I can assure you there is 0 damage on that car" then called my car and myself a peace of shit and threatened to "drag my car across the yard" if I didn't drive it out with a broken tie rod about 500 feet , as I got out he laughed and went back inside after called me a peace of shit once again and didn't come out again.. I DONT recommend this place to anyone if you actually care about their car, treated me with 0 respect and very unprofessional, have 0 care for my wheel that I just put over 6,000$ into... once again DONT GO THERE read more

First let me say they are very rude and unprofessional. My son was there to get his car they towed. He was met by a guy just as he closed the car that he was in. The guy said you must be here to pick your piece of shit car. They assured me that there was no damage done to the car. When he got to the car both front rims are scratched some other part was snapped off front bumper ripped off on one side. PLEASE DO NOT USE THIS COMPANY FOR ANYTHING. When I asked about the damage the guy was yelling and slamming doors . He was swearing at a elderly lady and everyone that was there. Let the pictures speak for themselves. The car has only been back on the road for 2 days before they damaged it. read more

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I appreciate that Bryce and Todd both were polite and helpful. They kept me informed and answered all my questions.

I have 1997 Toyota Tercel that was involved in a accident and I brought it to Steve's Auto after it was declared totaled and other shops would not work on it. They did a tremendous job on it. I could not be happier with the final results. The car looks like it rolled off the factory floor. Everyone I talked to was very professional and I would recommend them to anyone that needed body work. read more

I'm from Waynesboro Mississipp, I work in Conway Arkansas... I called Steve's automotive at 8:00 this morning of July 29, 2022,, they were literally there within 10 minutes to tow my vehicle. They got straight on the job and called me at 12:00 to let me know my vehicle was ready! Great services, friendly, great hospitality! I love you guys! And thank u so much!! ~Jasmine Clark read more

We had a trailer wiring issue. They jumped right on it, near closing time. Greatly appreciated them taking the time to get us back in the road with lights! read more

VERY POOR customer service!!!!!!!! they were down right rude!!!!! my daughter was in a accident on I 40 she hydroplaned and went into the median of the interstate. They towed my car into there storage pen. and stored it until my inshurance adjuster could look at it. after the adjuster totaled my car we went to there location to clean out the car. my sonnlaw and I both went in two deferent cars. we went into the front office and up to the counter and told them who we were and why we were there. I signed the invoice and ask for a copy. they seemed reluctant to give it to me but did make me a copy. I then turned to my sonnlaw and told him to go ahead and drive though the gate and start clearing out the car. in front of the office staff mind you. they did not say anything at all but that they would open the gate. after finishing with the paper work I thanked them for their service and then left the office got into my truck and drove though the gate to where my car was. I was meet by a employee on a golf cart shouting at me wanting to know what I was doing. I calmly explained to him who I was and why I was there and that I had just left his office. He tells me he cant let more than one car into the storage pen at a time. and that I would have to leave. I said ok then turned around and left the storage pen. I parked in front in a parking spot and waited on my sonnlaw to finish the job of cleaning out the car. he comes out about 10 minutes later. and tells me the same guy that yelled at me started screaming at him about the same thing . I would not have said anything but I really think the guy was out of line with his attitude. so I and my sonnlaw went into the office to complain and was meet with another attitude by the owners who said I was the only one to ever complain. well after reading the reviews of this place I clearly am not. I have no problem with there rules and I understand why they are very restrictive on allowing access. but first off no one told us of the rules in the office.to begin with. Second a simple and polite explanation of the rule by the rude employee would have been fine but not yelling at people for breaking a rule you never told us of to begin with. and third the owners have a terrible attitude as well .all they would have had to do was apologize for his behavior and this review would not have been written. Now about their bill they charge 25.00 for a certified letter they never mailed. they also charged 50.00 for clean up of the accident scene which the driver of the tow truck said he never did in front of serval witness. I am disputing there invoice through my inshurance company. stay away from this place . read more

This business is completely unprofessional! I've been broke down since Monday, and been here since Wednesday. It is now FRIDAY! I didn't need them to fix my vehicle, however I did ask them to look at it and tell me what was wrong. They then rolled in the truck and took off the front drive shaft and brought the truck back out. THEY DID NOT put the drive shaft back on, however they threw it in the bed of the truck! There are 4 bolts that hold the drive shaft in place, and these unprofessional dumbasses left the bolts inside their shop. They've been super short answered, and have refused to give me straight answers! They do NOT know what they're doing, and I beg of y'all to not come to this place! They will rob you of your money, and will not properly fix your vehicle. STAY AWAY!! read more

I was recommended to Steve's for some brake work. I had the brakes fixed in August and in late November there was an intermittent squealing when I applied my brakes. And then it stopped until recently. When I called to ask about any type of warranty or guarantee I immediately started getting excuses. Brakes don't use asbestos anymore blah blah blah. I could bring it in and if the brake pads needed scuffing and they could do it for a price. Really? Charge me to correct an issue with parts and labor of your shop? Why not tell me to come in to check out the problem and see what we can do? No I'm sorry for your problem just excuses from the onset. It seems like their attitude is we got your money then how much more can we get now. Not a very honorable auto shop. DO NOT GO THERE!!!! Can't give the a no star rating but it is no star! read more

This place has no idea how to treat customers. If you enjoy being treated like crap, go here. The attitude of the owner and his minions is upsetting when we already had car problems and needed help, not a hard time. I have never been treated so poorly in my life. read more

I took my late model F150 (out of warranty) to them based on a friend's recommendation. I already knew that my AC compressor had gone out. Steve, the owner, assessed the truck and called me with an estimate of time and cost. I was very satisfied with his professionalism, friendliness, and the value of the job. I have since utilized their towing company and body shop for another vehicle - same great service each time. read more

Worst service ever!!!! Steve the owner is VERY rude and VERY unprofessional. Charged arm and leg for AC testing, the wasn't even able to replace the found issues. What a moron! Wanted to charge me a second time to re-test everything all over again. I told him I did not feel right about this and he got mad and starting yelling at me. He told his mechanic to take my car out of the shop. This is a rip-off business. SCAM alert. Do not do business with this company!! read more

Steve's towing charged me such an unreasonable price for towing I was made to pay in cash, the vehicle was in the storage lot so I had to comply to retrieve vehicle. One of my drivers parked in a lot without permission and we were in the wrong. Is it the towing company's prerogative to be punitive? My best advice is to choose another towing company if at all possible and get the rate first. read more

I had my truck towed to Steve's auto because my clutch was out and needed to be replaced. He called me the same day and told me how much it was going to be and even broke the price down for me, $229 for parts $300 labor and $85 for tow. I said that would be fine and he would call me when it was finished. He called the next day and I went to pick it up. When I got there the price was exactly $100 more than he said. This time it was $279 for parts $350 for labor and $85 for tow. I told him that this was not the price we talked about and told him this is $100 more than you told me. He says " you must have heard me wrong." No I didn't because you broke it down for me. Anyway, he has your keys so your held hostage and must pay. Steve is NOT a man of his word. read more

CANNOT BE TRUSTED Had them tow my daughters car in to figure out why it would not start. A few days later they call to inform us that the head is blown and it will cost over $2500 to repair and the car is not worth that. When we asked how much we owed him for his trouble, he said $120.00 or you could sign the title over to me and we will call it even. RED FLAG immediately! We went up there within a few hours of that phone call to pay for the tow, and let them know we had someone else coming to pick up the car for a second opinion and found that they had gone through the glove box, dumped it all out and found the title to the car which was sitting in the drivers seat. They were extremely RUDE when we paid them. Had the car towed to a different shop and they called us a day later letting us know that the only thing wrong with the car was it needed a new starter and there were parts (power steering hose and reservoir) missing off of the car, which means Steve's was removing parts from the car that had nothing to do with the repairs needed. My daughter is a single mother who like most of us cannot afford to buy and new car or a $2500 mechanic bill, and these crooks were going to just steal her car right out from under her! DO NOT TRUST THEM we have been doing some checking into them and have heard this is very common with them. Most of the mechanic shops in Conway are well aware of Steve's reputation and have had to come behind them and fix their messes. **** side note*** apparently if you are brave enough to post a negative review and make complaints about them they call you and threaten you. They internet stalked my profile and made threats towards my employer and myself. Shameful! read more