Gabriel did a fantastic job! Attention to detail - immaculate. He wall mounted my new tv and did an excellent job! read more

HelloTech - IT Services & Computer Repair Near Me

I should've known there was a problem because it took the tech 6 hrs to mount my tv. After he left I checked the area (I know I should've examined his work before leaving) this man covered the whole with tape in hopes I would not notice. To think I was going to hire him again to mount the tv in the living room. The tv in the living room was mounted by someone else from hello tech! This tech did a much better job. What concerned me was him telling my boyfriend & I he is homeless and wanted by the police. He said he should be in jail any day now. We ordered food to share with him & gave him some to go. He was also in our home for 6 hours. Based on the photos advertised on this page no one was dressed in uniform. read more

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Terrible experience, rude customer service and inept installer. Hired them to mount a tv on the wall and hide the wires. The tech who arrived refused to do it because he didn't know how! Customer service said they could send someone else out later, but wanted to charge me again! So while the tv was mounted, the wires are exposed. Also, asked them to hang an indoor basketball hoop. The tech failed to use any anchors and now the bolts continually come out with use. The tech was a nice guy, but he had no idea what he was doing and this is just hanging stuff on a wall! I really don't understand why they would hire someone who admitted he was not capable of doing the job. read more

Made appointment was for 12/3, tech did not arrive, got a message to call their customer service line which took thirty minutes they said they would send a replacement tech on 12/3 within the same time window and text me. No one showed up and no text. Two days later a tech called, said he was coming out, told him I was not interested as no one had told me he was coming. Later that day despite me telling him not to show up he arrived at the house, told him to leave. read more

Unfortunately I didn't get to experience the quality of service. I had an appointment at 11, I call them at 1230 asking where's my technician and at 230 I get a response that my technician is no longer available. Wow, my morning wasted. I thought quality service is including a call to tell me they're not showing up as scheduled. Bad business practice. read more

On February 5, 2025, HelloTech I had a technician come to our home. The technician came an hour late and when the technician arrived was supposed to put up a new TV mount on our wall. The technician asked my son and I to hold up the TV while they tried to screw in the screws to the bracket and TV. The technician got upset with us because we couldn't hold the 65-inch TV still. I tried to explain to the technician that they should first screw the TV onto the bracket and then slide it onto the mount. The Technician did not feel we needed a new mount because the one we had they thought was strong enough. I knew it wasn't because it only held weight up to a 50-inch TV. After the technician tried for over 20 minutes to screw the screws into the bracket and TV while hearing the screws strip the back of the TV, I told the technician I want the TV put on the table. The technician said, "No, I like to do hard things." I told the technician again while holding the TV up to the bracket that I wanted the TV to be put on the table. Finally, the technician stopped and with my son's help put the TV up against part of a wall and leaving it out in the walkway to where it could fall over. They told my son they didn't want to put the TV on the table. I told the technician to leave. I then called HelloTech and told them what happened and that I did not want that technician back in my home or to call me. Since then, that technician has harassed me with phone calls, leaving messages on my phone, text messages with vulgar language. The technician threatened me several times a day for weeks. They wanted me to get their job back. I had no clue they were fired. The technician said that HelloTech told them what I had told HelloTech and that is why they got fired. I had to get a restraining order put against this technician and it cost me $270.00 to hire a server who had to tried several times to find this person. I was never able to serve the person because I had no idea where they lived. HelloTech was not willing to help me, and they sent someone into my home who was not capable of hanging and mount or TV. They sent someone who is not trustworthy. It cost me $270.00 for a server and $143.65 to have a TV put on a mount. Which those to combined cost me $413.65 just to have a TV hung by HelloTech. read more

Tech missed scheduled appointment three days in a row without calling Had to cancel and use someone else read more

This company has been a nightmare for me. Their auto-renew keeps hitting my credit card with no notice. I finally canceled my account in March, but they still charged me in April and May. when I contacted support, after they asked me to provide screenshots of the unauthorized charges (which I did), they told me to call another number. The company just milks consumers and works on making it difficult. Worst customer service of any company I have dealt with online. Don't use them. You can see that on Reddit read more

Tech was unable to do installation, but I was still charged. No word from tech on solution. Ring doorbell still does not work.

Beware of doing business with this company unless you don't mind hard sell tactics. I scheduled a one time visit to assist with Wi-Fi hookup. A few hours later I received an appointment confirmation. The date of my appointment wasn't one of the dates I provided regarding my availability. HelloTech also signed me up for HelloTech Lite at $4.99 a month when I specifically declined any of their membership plans. I don't want to do business with this company and cancelled the appointment within 2-3 hours of booking, but they are still going to charge a $25 cancellation fee. I agreed to the terms of their policy, my mistake, but this seems unreasonable considering the fact that my appointment was scheduled 5 days away and I cancelled within hours of booking. read more

Save yourself a headache and go with a professional and reliable company.I had a the most unprofessional experience with this company. Scheduled a TV mounting and the technician did not show up and I was not contacted at all. Called them to see what is going on and they said they will %100 send someone else the same day and they had no idea why the technician didn't show up they just gave me reasons why they might not been able to show up. I was okay with rescheduling and did work with them to get someone else in. Things happen. They didn't send any other technician the same day as they promised but instead they scheduled someone 2 days after. I was okay with that. On the day of the service the other technician contacted me and said there was a scheduled mixed up and he wont be able to make it. They are not a professional company. A professional company would contact you if your technician cant show up or know how to schedule. I took 2 days of work because I trusted that they will show up to perform the service they are scheduled for. Very unprofessional and not trustworthy. They will respond with "we apologize for this inconvenience" or "we understand" but its funny how they are not able to do the job they are signed for. read more

I've sat at home for three days waiting for them to connect my TV and Wi-Fi three different days three different excuses and no results shame on them. read more

The customer service I received from Hello Tech, Hank, was above and beyond the call of duty. He was efficient on time patient and helpful beyond my initial problem. I will use them for all my technical problems in the future. Thank you Hello Tech and a bigger thanks to HANK!! Lori Johnson. read more

Tech ran off the job unfinished with the AC disapplied! No kidding. Tech came to install a nest thermostat, went up into the attic to work on the furnace connection and then ran off to another job even though the Nest was reading an error. Texted him immediately and said he had to run to a job 70 miles away and promised to return at 7AM the next day leaving us w/out heat or air. Didn't reappear so I contacted customer support who eventually said they couldn't contact him and had no replacement BUT charged me $99 anyway! Got a qualified electrician out who said the Tech left the furnace door open (which disapplies the system), screws on the attic floor and fixed a sheared wire. These guys are not licensed and you are at the mercy of the luck of the draw - BEWARE. read more

I had my tv mounted on wall and Brian, the technician explained the process, gave me all the options and took great care of the equipment. Brian is super, professional, organized, clean and knowledgeable and because of the awesome experience I got from him, I will be using HelloTech again soon! I highly recommend HelloTech and ask for Brian! read more

I took service from HelloTech to install Ring Video Doorbell Pro at my home. The technician came to my home and was doing initial checks before installing and after lot of troubleshooting the wires, looking at the oudside doorbell, inside chime and the tansformer in the garage told me that the transformer output is not enough to activate the doorbell and suggested I should get a new transformer. No installation of doorbell was done on this day. Based on this suggestion I ordered a $30 transformer from amazon . I scheduled an appt the same week again and the technician came 1 Hr late and then after 20 mins of looking at things told me that the transformer is perfectly fine and I don't need a new transformer, but the wire which connects to the chime has fallen down in the wall and now he will have to cut through 8 feet wall to get the wire back and they are not allowed to do this. After this it has been 10 days and after repeated calls to HelloTech they keep telling me that they would get back to me in 24 hrs and they never do. So what I have at my hands right now is a lot of invested money in Video Doorbell Pro which is not installed, a newly bought transformer which is not used yet and most importantly a existing doorbell that is not working with the problem that the wires have fallen into the wall and the only way to get hold of those wires is to cut through a large portion of the wall. I do not know if it was technician #1 or technician #2 who dropped the wires in the wall, but it has to be one of them since there was no such problem before they arrived. My doorbell is not working and the wires are in the wall. I want HelloTech to fix this without any additional cost to me and also no damage to my wall to fix the problem they created. read more

Best technician ever! Professional at all times. I'm just taken back at his work. 5 stars! I had the Ring Pro and transformer installed. This looks like it's been there forever! read more

I recently bought 2 Ring Pro cameras with flood lights (hard wired) and loved it. So I decided to also purchase a Ring Pro Doorbell. It came in the mail and should have been easy to install. However, I had technical difficulties and could not do it on my own. I ended up hiring Hello Tech. A technician by the name of Jered came out to us. I must say, Jered is not a normal "hurry up and clock-in and clock out" guy. He is a true troubleshooter. Even the issue I was having was very strange and hard to diagnosis, even for the tech and my electricians that all came out. Jered would be the only technician I would ever hire and want in my home. He was patient, kind, caring, compassionate, and extremely knowledgeable. He was eventually able to figure out what the issues were (which were many). When I think of Hello Tech, I know think of Jered as the face of the company. If Hello Tech hires people like Jered, they will continue to do awesome. read more

Jesse was very professional and did a wonderful job of installing our SimpliSafe Alarm system. He was very through in explaining how the system worked and ensured I had no questions when he left. Thanks Again!!! read more

They did a good job but they were expensive. They were the only ones that were able to come out on short notice.

Decided to use Hello Tech to install a doorbell. They were awesome from point of contact through the job completion. Will use again! read more

I used this company from simplisafe and they charged me twice for a service that was not even complete. I called them 3 times and didnt get my refund and i even told simplisafe and they called them but i never got a call back or my refund. Will NEVER use them. They are horrible company. Use geek squad instead read more

Recently purchased a home security system and hired HelloTech to do the install. The tech arrived late for the appointment. He installed the sensors randomly. Example, if we open the front door, the system would say "back window open" or open the bedroom window and the system would say "garage door open". Which leads to the next issue, when he left one of the sensors had failed. Given that they were placed randomly, I had no idea which senor it was.  He also connected the system to the wrong wifi and left the cameras not working. I called the company to have someone come out and fix the sensors, cameras and wifi issue. They sent a different tech a couple days later. He arrived and thought he was there to install cameras. Finding out that was not the job he was there to do, he left without doing anything! Told me to call and get someone else out there to fix the first guy's mistakes. HelloTech's recorded message even says if you need something additional taken care of, no need to call, the tech can handle it while he's there. Needless to say I called repeatedly over the next few days with HelloTech telling me they would "escalate" my issue. No follow up appointment was made and then I finally received an email from them stating "We're sorry we couldn't complete your service". "We do our best to provide a successful resolution to each service, but it's not always possible". Funny because their emails always include the line - If you're not 100% happy, we'll do whatever it takes to make you happy. Really??? Horrible company and horrible customer service, avoid!!! Paid good money for bad service! read more

I'd give no stars if a could. 1 star is too much! I care for my mother who is 91. I work full time mon-fri. My father passed away 2 years ago 8/10 and I've been staying with my mom in Sun City since 8/11/21. My house is in Surprise and my friend suggested I install an new HVAC thermostat so I can control it remotely from my smartphone. I have American Home Shield home warranty. They apparently partnered with discounted HelloTech to do maintenance type stuff. ($84 for the thermostat swap for the one I bought on prime day from Amazon) Scheduled a 2pm appt for yesterday (Friday) took a 1/2 day off work and brought my mom in her wheelchair over to my house to wait for the tech. He called 20 minutes before the appointment time and said he'd be late cause he was having car trouble. I wasn't happy due to my living/working situation, but rescheduled for today at 10:30 am. He said there would be no issue at all to come today since he could Uber to me if necessary. I bet you all can guess how this story goes... no call and at 10:45 I called the # he called me from and left a message. Then I went through HelloTech's support which is a text back and forth deal. Basically they got a hold of the tech, but couldn't tell me if he was on his way or coming at all. Said I'd hear via SMS or email in minutes or max a hour. So mom and I sat there the hour came and went and come noon I got a text -------Hello! Your assigned HelloTech technician is unable to make your appointment. We are still searching for your HelloTech technician. Please give us a call at 1-800-640-9005 or respond to this SMS with at least 2 dates and windows of time so we can find the best technician for you.-------. So the moral of my story is to not use HelloTech. They obviously are not a dependable company! read more

I can't say enough positive things about our HelloTech technician. Made appt for my 82 year old mom for clean-up and printer hook-up. Mom had let a scammer into her computer that put things on her system. Within 24 hours technician Hank arrived to save the day. For mom not being able to use her computer and printer was a real crisis. Hank was courteous, kind and took the time to explain what he was doing. He made a record of programs that were removed saving it to the desktop. He made shortcuts on her desktop and made sure not only that the printer was working, he had mom sit down and try it a couple times. He went above and beyond our expectations. I highly recommend Hank and HelloTech. Thank you to the other reviews who left earlier reviews, I checked Yelp before I schedule the appt. HelloTech is going to be my go to Tech company. They also setup ring doorbells and tv's. Thank you Hank and HelloTech read more

Extremely disappointed!! Their site required me to set up account with cc information, allowing me to select date for them to reinstall a different video doorbell. All seemed great, that is until they couldn't fulfill that timeframe. Customer service has no clue about tech availability and all seven calls to them left me more frustrated than the next. Needless to say after many unmet promises I cancelled and allowed their customer service to do what seems they do best.... DELETE MY ACCOUNT!!!! Thankful for Thumbtack app and the company that met ALL my expectations and more!! read more

Brian was very helpful in setting up my ring doorbell and answering questions. Showed up on time and very efficient. Definitely would use Hellotech again! read more

Brian was the best. Our wall mount was a bit challenging because of the location but, Brian did a little research and came up with a solution. Most install techs would have backed out of the job or charged a ton more money. Brian saw it as a challenge, to do something he hadn't done before. I was impressed with his attitude and ethic. Would definitely use him again. The overall Hellotech experience was great. read more

I see many good reviews, but unfortunately I did not have a good experience. I called HelloTech to install my Ring Video Pro doorbell. I had the basic installation done, but it was not working properly. The technician that arrived rushed through the appointment, was not knowledgeable about the product, and gave bad advice. After talking to Ring support, I realized he recommended a setting that would have damaged the doorbell. He also concluded the doorbell was bad and needed to be replaced. I replace the doorbell with another one, and there was no improvement. To make matters worse, I explained this to HelloTech and asked them to send out a senior technician to properly fix the doorbell installation. HelloTech refused. So now I'm disputing the $50 charge because they did not complete the job. read more

They showed up to install a video doorbell. When they left nothing worked including ihe existing doorbell which worked fine before rhey arrived. Their follow up was to tell me to call the doorbell vendor and do it myself. Don't waste your time. No accountability. read more

T was on time and very professional. He also told us about the other services HelloTech offers.

RUN AWAY from this con artist company. Their remote computer service is a JOKE. Did more damage than what they fixed. Had to have Best Buy fix their mess. I signed up for a $9.99 monthly plan, right after the "service" I called to complain and cancel my plan. I was promised a refund, never received it, plus they had the nerve to bill me for a second month of service. Spoke to a supervisor "Brad", he was a real jerk. Refused to refund any of my money paid. (I had to dispute charges with bank) read more

My technician was great and did an excellent job of troubleshooting the problem. 100% satisfied.

Tech (Oscar) came out to install my Ring security system. He did a great job and was patient showing me how to use the system and was very detailed on how to maintenance the system. I would use this company again. Ring did a good job partnering with this company. Very professional. read more

From the first phone call via 'Ring' customer service (also excellent), I have nothing, but praise. Continual updating via email and text. My tech, Andrew was extremely knowledgeable, helpful, courteous, kind, professional - a caring human being - rare in this industry. He even arrived an hour earlier than the 6pm texted time which didn't infringe upon dinner. He showed me some other cool apps to accompany my Ring and other home automation. Kudos. Cannot recommend Hello Tech highly enough. A+ experience. read more

Tech showed up right on time, set up everything, very knowledgeable. I couldnt be happier!

My tech was excellent. He did exactly what I hoped for, was friendly and professional and very knowledgeable about PCs.

The person Geekatoo sent to replace the hard drive in my Mac mini damaged a related part on its motherboard that had been fine before. Anyone can make a mistake of course, but the person admitted having no experience with my model of computer, and the runaround Geekatoo gave me trying to work things out was very frustrating. They offered me the option of having a second tech work on the new problem, or hiring someone myself at their expense--then they went ahead and assigned a second tech before I could reply. When I then insisted on a refund instead they eventually promised to do that, but the refund never came. Lesson learned: Geekatoo doesn't know how to assign people to match the services you need. (Since their techs are all contractors, this is the whole service Geekatoo is promising you, really.) When something goes wrong, they will not work with you and will become very, very quiet once they have your money. Flaky, followed by sketchy. I would urge anyone not to take a chance on Geekatoo. read more

Nicholas was awesome to work with! Knew exactly what he was doing and very friendly. Overall great experience!!!

HelloTech has got to be the best computer support service I have ever used. My husband was in the business for 30 years - Jossmar matches his skill set. Brought my computer back to life. Geek Squad couldn't fix the computer but was willing to send me to BestBuy. HELLO TECH is the only company to use!!!!! read more