1. Heisenberg Heating and Cooling

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Mount Joy, PA

Heisenberg Heating and Cooling

5.0 (1 review)
Open • 8:00 am - 10:00 pm

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Response time

3 hours

Response rate

100%

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1 year ago

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I called E-town Heating and Cooling out last year because my AC unit wasn't cooling anymore. It was…read morean emergency and they came out pretty quickly and took care of the issue. Fast forward about a year and the same thing seemed to be happening. I called yesterday and while it wasn't an emergency they had someone out to my house before 10am next day. Tyler was the tech that stopped out this time and he was efficient, friendly and chatted with me when I had questions. Turned out this time was not the same issue, the capacitor was bad which I am told happens at times after prolonged heat and humidity. I am glad it wasn't the same issue as before showing the fix they put in place last year is still going strong. Whereas I have no idea if the invoice charge is high or low, the service was excellent and it was money well spent. I definitely recommend E-town Heating and Cooling.

We never was given the chance to see or purchase their products…read more Our furnace went down and needed a replacement fairly fast, everyone ( 6) we called jumped to get us a quote that same day and could install within 1 to 5 business days, I called and left a message with Elizabethtown and no one returned my call, I called in and was told the salesperson couldn't make it out for 7 days, I told her we had no heat, but she stuck with the time, so we went elsewhere. I am sure they sell a good product, but I feel if you can't jump to get my business you're not going to jump to service me.

Home Climates

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(9 reviews)

Total rip off. Have a computer pad and say the program says you system rated at a D-…read more A less than 5 year old A/C system that is working fine. Threw the 2 stooges out. Get ANYBODY ELSE!

I purchased a service membership with Home Climates for my Navien boiler and had Home Climates…read moreperform annual maintenance on October 12, 2023. I paid Home Climates $19.90 per month in a membership fee for annual service. Five weeks later, on November 22, the boiler stopped working due to an ignition failure. Home Climates came to fix it and billed us $289 to fix (see invoice). When I complained, they said I got a discount and if I wasn't a member, the service call would be $499. Actually I paid $528 for the call [19.9 x 12 months = $239 + the $289]. So what was the purpose of the membership and annual maintenance if not to ensure that the furnace will work through the winter? The part and labor for the igniter was guaranteed for 5 years per the invoice, but this was the second time in two years that they had to replace it. I never received a copy of the invoice for the first replacement and I had to request a copy of the most recent one on 11/27. The technician informed us that Navien told him that part should be replaced every 2 years, however, Navien tech center denies that. Even so, I question why it wasn't replaced on October 12, 2023. The part was covered under warranty! This boiler was installed new in January 2021 so it is less than 3 years old. I canceled my Home Climates membership after this, but I will hold them to that 5 year parts and labor for the spark igniter. Something certainly is wrong with their billing.

Heisenberg Heating and Cooling - hvac - Updated October 2026

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