The service department takes a whole week to get your car back to you all the while up-charging you for God knows what - Super Frustrated should have taken it to the dealership on blackstone - going on 6 days now and from $289 to $800 - as a single mom i need groceries in my house and to get my kids to school and me to work - They could not careless - no sense of urgency - AT ALL - read more

Dealership is great. The service department is terrible. I waited 5 hours just to be ţold they had to order a part. I went back the next week to have it installed, I told them I had a appointment and had to leave at 1230.they said it wouldn't take longer than 3 hours. It was not ready and everyone is at lunch till 100. Missed my appointment. Sucks read more

I felt no pressure from the staff to buy today. The sales manager worked with me to make a sale. read more

We felt like you listened to us and didn't play games like most other dealerships. Also the bed liner was not screwed down so I brought it back and the service department took care of it immediately. We love our Silverado. read more

I purchased my last car from Hedrick's and have been amazed at the great customer service. Everytime I come in to have my vehicle serviced I am greeted with a smile. They signed me up for their discount program and after I buy 3 oil changes my 4th is free! At Starbucks you have to visit 15 times to get a drink free!! I will be returning to Hedrick's for all my service needs. @ Sergio.... why on earth in this economy would you "wish" a company to close??? So all of the employees would be out of work? Seriously, what is wrong with you... read more

My experience with Hedrick's Chevrolet was EVERYTHING I could have hoped for. Our salesman Casey Courtney was AWESOME! He guided us through the numerous Chevy Silverado trucks, options and our trailering needs. We appreciated having so many trucks to chose from. But more importantly, Casey followed up with every detail when I brought the truck back to install all the options we added through your Service Department. This is our Families 3rd vehicle we purchased through Hedrick's and won't be our last. BTW, my wife wanted to look at a Ford truck too, so we went to the local Ford dealer and both salespeople we worked with literally caused us to leave the lot. Nothing like our salesman and experience at Hedrick's. read more

I made a appointment for 9:00 a.m. and was told to come 10 minutes early which I did. Not sure when you guys have all my info in your computer ( because I bought the truck from you ) it takes 20 minutes to check my truck in. I was happy to get a call that my truck was finished in the time frame that was told to me. But again just like when I dropped it off, when I went to pick it up I had to wait 25 - 30 minutes to get my truck. That before and after waiting time is what would make me think to take it to somewhere else in the future read more

Great experience at Hedrick's. Everyone that worked with us was wonderful and helped us with every question and every concern that we had. They all made us feel very comfortable and were able to work with us to come to the best option for us financially. Casey Rowe was wonderful and helped us more than we could have asked for. We felt extremely comfortable and knew that we were in great hands. I will definitely be recommending Hedrick's to all of my family and friends. This is the best car-buying experience that we have had and we will not be going anywhere else besides Hedrick's Chevrolet in the future. read more

first time to come into hedrick's chevrolet....it was great to get out of my truck and have some one there to ask me what i needed. i did not have to look around and wait for someone . being my first time into hedrick's that leaves a great impression "thank you". met mike and he handled everything else for me on the truck and didn't waste my time.be glad to come back have the rest of my truck done. read more

Wade was very friendly & knowledgeable. He did an excellent job of locating the Equinox I wanted. He knew the vehicle options & equipment well. We did not get pressured into buying. The finance person was friendly & did a great job of explaining all the forms. I would recommend Hedrick's Chevrolet to anyone who is looking to purchase a Chevy. read more

I was in the market for a new car. I had the credit, money and desire. I decided to walk to this establishment as I only live about two city blocks away. So me and bf showed up to the lot and were strolling around. We decided that someone should be coming out in a few minutes to greet us and begin the whole car salesman gig. Well, we strolled around looking for vehicles for about 10 minutes and no one came out to greet us or show us around. I'm guessing this has a lot to do with the fact that we weren't driving to the establishment and they couldn't gauge our ride out. Also, I believe that we didn't look the part of potential customers. I was very disappointed with the lack of services and that's a darn shame because I bought a car that day from the dealer in front of them. I don't recommend this place at all. In this economy they should be all over us potential customers... I need this place to go out of business and with their lack of customer service... I think my wish is a realistic one. read more

Horrible service!! Came in for an oil change.. was told I had 4 recalls on my brand new 2015 2500. Kept my truck for 3 days fixing recalls. Finally get my truck back and it breaks down on me every time I drive it anywhere! After the 5th time stranded for over an hour and a half I call headricks where they are very rude bluntly say that's what I get for purchasing my truck elsewhere and told me to go to sequoia chevrolet! !! There I was completely helped by the manager Larry who went above and beyond-regardless where I bought it-- to find that headricks chevrolet had sabotaged my b rand new 2015 2500!! They left the bolt off of my wiring harness when they fixed a recall.. thus causing my truck to lose connection after starting it and driving it for a short period or time!!! I understand mistakes happen but it was the way I was treated.. mocked and casted away!! DO NOT TAKE ANYTHING TO THIS DEALERSHIP!!! THEY WILL DAMAGE YOUR VEHICLE! ! THEY DO NOT CARE ABOUT THE CUSTOMER !! ONLY THE SALE!! $$!!! read more

I bought my new pick up at Hedricks. My salesman was Blake and he was very friendly and helpful. He gave me his full attention and did whatever he could to make sure the transaction went smooth. Hedricks gave me a fantastic deal on my new Silverado I couldn't be any happier with my vehicle, price, service and experience. read more

Got the car back from Hedricks , they refunded the diagnostic fee when I showed them that their GM scanners wont pickup or record a intermittent failure where most of the aftermarket scanners will when one runs live data while driving the vehicle. They also replaced the turbo and all the systems support for the turbo , free of charge. The car runs like a champ now. read more

I will never be coming back to Hedrick's. I took my car in on August 25th because of a bad coolant leak. There happens to also be a recall on my Chevy Cruze. I dealt with Carol. She asked if I had an appointment, I told her not until September 5th. I was there because the leak has become worse over the last few days. She checked me in, no problem. Carol stated she would call me in "a few days". I never heard from her. I called her on Thursday. Carol says, "We haven't worked on your car. Your appointment isn't until the 5th." First off, why would I take my car in for it to just sit there for 2 weeks to wait for an appointment? I have a job that I need to be at. I work at Children's in the ER. I need to work. Who in their right mind would want their car to just sit there? Stupid response. She then gets "special permission" from the service manager to work on my car in a different department. I told Carol I was going out of town and I wanted a call on Tuesday. She stated that she was off and she would have Ralph or Keith give me a call. Guess what... Tuesday comes and yet again no phone call. Hedrick's service department doesn't believe in COMMUNICATION! I call at 1740 and speak to Ralph because I haven't heard from anyone. And another shocker.. wait for it.. MY CAR STILL HASN'T BEEN TOUCHED. I am physically and emotionally tired of how you people treat your customers. I show up Wednesday morning and pick up my car. Carol wants nothing to do with me and sends me to Keith. He had my car brought to the front and asked why I was picking it up. Gave him low down and he just suggested I take my car to Kitahara. NO APOLOGY, NOTHING. Clearly this is an issue with this department if your staff is suggesting other dealerships. And of course with no apology. I did, however, receive a nice phone call from Beverly. I have yet to call her back. She actually didn't know my car was already gone and being worked on at Michael's Chevrolet. So lucky to have a dealership in town that is willing to fix another's mistake. She did offer me a rental on voicemail, but she's obviously 9 days late. I am beyond done with Hedrick's. Mr. Hedrick will be hearing from me as well. Maybe I'll run into him at the horse races and discuss the way his department does business. Let's be honest, they don't even deserve half a star let alone 1. read more

Waiting to get keys copied and they went on break 5 minutes after Ralph (one of the service guys) gave them the keys. Zeus forbid they do it before they go on break so I don't have to wait. It's not like I've been here two hours!!! I was bringing a company truck here. Ralph was very unhelpful. When her gave me my keys he didn't even offer to tell me what was wrong with the truck, he just told me where to pay. I had to ask him what was wrong with it. I asked him if he could make me two keys, took 45 minutes and he came back with only one key. read more

I came to this Chevrolet dealership thinking it was more trustworthy and capable than the others. To my surprise I couldn't be more wrong. My truck is a Silverado 2500HD diesel. It has been smoking out the tail pipe for months now. I've brought it to them 4 times and it still smokes. It's still under warranty, therefore I should have my rental car covered. They've stopped taking care of that as well. On top of everything, they kept pointing their fingers at me saying it was my fault because I don't drive on the freeway enough... Mind you, my truck is completely stock. No after-market parts to cause any problems. The service director Shawn was even yelling and interrupting me during our phone call, and eventually hung up on me. I'm absolutely disappointed and frustrated with them, will never do business with or recommend to anyone ever again. read more

just very simple. horrible customer service. my cousin and i walked and seen their inventory. not one salesman came to help. or to ask if we needed help. i'm approved for 60k through my credit union. i may look young but looks can be decieving. don't shop here.. i highly recommend toyota of madera they are also a chevrolet authorzied dealer. great customer service. just don't buy here. read more

Only stopped once on July 24 2015. No one on lot to help me look at new vehicles. Walked into showroom and was greeted by Wade Hedrick. Tried to look/sit in new Corvette he had in showroom but battery was dead and couldn't get in it. Could be my visit was just a one time event, but wanted to give honest feedback about experience. Many other dealers I've been to seen to have better handle on how to keep inventory in good condition. read more

My car had a major repair needed. Brian was extremely helpful in working with my warranty company to get the repair approved and done. He was professional and really too care of me as the customer. He was also great about keeping me updated every step of the way. read more

Wow, walked in with the intent to simply look around. Ended up picking up a great deal on a 2017 Z71 Colorado. Couldn't be more pleased with my overall experience. I was greeted immediately and received answers to all my questions. read more

I just purchased a vehicle from Hedricks and it was a great experience. Blake Hedrick, Rey and Marsha (financing) and Alex (servicing) were all GREAT!!!! Blake really listened to my wants and needs and delivered. I was very impressed with Blake and he has an AMAZING future ahead of him. Thank you all! read more

Took me a month to get around to writing a review but better late than never. I had been looking for a truck for approx. 6 months. When I shopped at Hendricks Troy and Michelle provided great service. I was even helped with a truck that I had ended up not buying from them (bought used and private party, no fault of the dealership). I will def be spending my money at this dealership read more

I was contacted by the dealership to fix a recall item. All staff members were friendly and courteous and the work was done quickly as I waited. read more

The best experience ever! Melissa went above and beyond. She helped me as a mother of two to get the best deal all done over the phone all I had to do was come in an sign paperwork and take take our Truck! Thanks Melissa and Hedrick's Chevrolet! read more

So thankful for the ease of the service department. I have two little boys under 3 with me, and can't drop off the car and leave... Martha was great - she told me to come on in, helped me promptly even though I got there mid-morning. The whole thing was done promptly in an hour while we walked our stroller to some other places on Shaw. Also, I liked how their system generated that we needed to check a recall. That's handy. Will definitely use them next time. Very easy. :) read more

Every time we come in for service, Alex is ALWAYS amazing and so helpful!! Thank you for having a great employee =)

I haven't purchased a new car from them, but after trying some other Chevy dealerships this is definitely our preferred dealer for service in the Fresno/Clovis area. They always have great service, a friendly helpful smile and are reasonably quick. I know they offer a shuttle service as well, but to be honest I've never used that. Every time I've visited both the office and workshop are clean and well organized. When it comes time to buying a new car I'll definitely have Hedricks on my list of dealers to look at. Hopefully their sales staff will be as smooth and hassle free as their service department (fingers crossed). read more

They were unable to find out what drained my car's battery. Just ended up recharging it. I was expecting that they would at least replace the battery with a new one. Keith has been great to lend me a courtesy car though. read more

Prompt, professional help. I hadn't even turned my car off when my service agent was at my car! Was in and out in about 45 min. Fantastic service experience! read more

After being turned away from Michael's Chevrolet for a car service (bad experience) I was able to go to Hedrick's. Garry and the other employees were very helpful. Throughout the day I was updated on what was going on with my car and it was fixed within the estimated time. I was very satisfied with the service and will definitely come back. read more

I took my car in for a recall part. After waiting an hour for it to be completed. I find out that they performed service on my car (Oil and Tire Rotation) my car was not due for that and my appt. was very clear that I was there for a recall part. Service advisor Lynnea was horrible!! I tried to explain to her that I spoke to her about the recall earlier in the week, she did not want to hear it, claimed there was NO recall on my car, which in fact there were 2!! she had my VIN # completely wrong, I asked her to make sure the VIN was correct, she was sure it was, no need for her to look, and she advised me to throw away my recall notices, stating that they are never up to date, the ladies in the cashier's area, also stated the same thing. I left feeling very uncomfortable!!! Never have I had that happen!! Very bad things can happen to the people that drive their cars, and think something has been taken care of, and in fact they have not!! I hope that Lynne is no longer in that position, she does not care to take the time to make sure that the proper maint. is being done, and to suggest for a car owner to throw away the recall notice...horrible!! Also the cashier ladies, they should never state that either!! and as I left, one of them stated "I guess you don't have to pay for service for awhile" It was never my intention to have service done and not pay for it, in this case,I was CLEARLY not there for routine service. And for the person that actually was the one to remove my sticker from the window, he should have looked, had he looked, he would have seen that my car was CLEARLY not due for routine service. It is unnerving that nobody looked, it does make me question who is paying attention. Very upsetting!! Having had all that happen, my car then broke down 5 days later!! If they really had done the "routine" service, they would have caught that the battery needed to be replaced!! I am glad that I got in touch with the Supervisor of the Service Dept, Bev, she handled everything for me!! Had it not been for her taking care of me the way she did, I would have NEVER went back. She was terrific!! Thank you again Bev!! read more

Great service from Alex. Had my oil changed and recall taken care of at the same time and even got a great deal at the body shop.

Great service as alway. Everyone is very helpful. I wish the 95% of the people that business like HEDRICK'S take care of would take the time to write something positive so that reviews would be more honest. read more

My first visit to Hedrick's I was unknowingly sold a car with a broken sunroof- which I then had to spend an additional 4 more visits back and forth to get it fixed. When they finally fixed my sunroof, I discovered that they chipped the paint off the door of my new, two week old Camaro. This visit, I came in for an oil change. They brought to my attention that I had a nail in the side of my tire, so I opted to have a new tire put on. Five hours of waiting later, I was presented with my car, with a white, smudged, unappealing tire. As I inspected the tire, I found that the mechanics dented the body of my car above the tire. My encounter with Keith, Ralph, the Service Cashier and the Service Manager was a positive experience. They were friendly and willing to help. However, I haven't had my Camaro even one year and the only outside forces that have damaged my car has been the servicemen at Hedrick's Chevrolet. Though, the manager and employees were more than willing to repair the damages that their workers did to my car at their cost, I know the repairs will appear on my Car Facts Report if I decide to ever trade it in. At this point, I am left feeling that it is Hedrick Chevrolet's motive to damage customers cars to decrease their trade in value. I have partnered with a representative at the Better Business Bureau to better help get my voice heard to any future customers that decide to shop Hedrick's Chevrolet. I will not be a returning customer and will defer any of my friends and family that plan to shop Hedrick for a car to another dealership or even brand. read more

Me and my wife bought two new cars a Camaro and Silverado the buying experience was fine the service after is just the craps, free oil changes for two years but if you plan on taking your car with an appointment and just oil change they have it all friggin day it takes maybe an hour to do this type of service, 7;30 my truck was dropped off it 3 o'clock and there still not done with it,my time is important to hedricks.... read more

By far the worst place to get a car. I bought a new car last year and have had the worst time dealing with them. The dealership along with the service department have been so rude and really just proved to me that once I drive the car off the lot your shit out of luck if anything happen to it. My car was brand new and every time I took it in for an issue all they did was brush it off sometimes they kept it in for a week or so and didn't move it at all, they tired to say I was wrong but I have the on-star app. on my phone and checked the mileage daily and drove down 168 and seen my car parked in the back. NOT COOL!!!! Service manger called me to "fix" the issue and said "I will call you back at 2 and if not tomorrow morning the latest" well its been 3 weeks and i'm still waiting on that call!! If your looking into buying a Chevy please don't waste your time and money on this dealership that wont care for you once you buy the car, go somewhere else!!!! read more

Never have been on Yelp before, but a friend said this might be helpful for me. I recently a month or so ago bought a vehicle that I enjoy driving and am glad that I bought it. Jorge Garcia was the salesman. I explained to him that my husband just passed away and was nervous about making a purchase by myself, because he always did it for us! When he told me that he just lost his mother that made me feel for him, and we hit it off. I then after a few days called the dealership and spoke to the nice lady on phone and asked what address was and where would I send flowers to him, and she asked what the occasion was and I replied for Jorge and his loss. And she said what loss, I said his mother. She stopped talking and said she did not know what I was talking about. I knew then that he just gave me a load of crap about his mother just to sell me a car. I bought a used Malibu that day and wanted a new one, but I really felt it was the better deal long term for me. I spoke to the manager Doug temple first and he introduced me to Jorge. I just feel that if he knew what he told me and went along with it he should be ashamed of himself. I know that this is probably not a reflection on all salesman, because I have met some nice ones, but this is absolutely wrong I'm sorry. Please no calls just want people to know what happened to me and just be aware of what some salespeople do. read more