Best customer service in the heart of Clovis! Andy will work hard for you with whatever you need to get your car up and running again! Best in and out service and amazing staff, will come back and refer all my friends here for their projects ! 10 outta 10 ! read more

If you're a woman DO NOT come to this location. There's an 80 year old looking white man who works there who will be very condescending to you. As soon as I walked in this old man was completely rude and unwelcoming. He was very sexist and condescending to me the whole time I was there, meanwhile the rest of the other workers just looked on and didn't step in to put a stop to this man's behavior. Sexism in 2024 is crazy, but considering this was an old man I shouldn't be surprised. This store needs to do better in who they're hiring. read more

They have multiple people in the back room doing nothing while customers wait. Won't be back.

I rarely find what I need at Napa and should just be more patient with deliveries from online sources. From now on I will. Today, I made the mistake of not buying some inexpensive item I did NOT need In Linenbach's store. If I had ... maybe they wouldn't have towed my car while I went to the restaurant across the lot for lunch (45 minutes). Not sure who keeps how much of the $349 I had to pay to get my towed car back, but there went all of my accumulated "clicks vs. bricks" savings. Here's a brand-enhancing suggestion for the quick-triggered Linenbach towers: I retired as a bank CEO a few years ago. We also had challenges with "non-customers" parking in some of our branch lots. We recorded license plates/car descriptions and placed a brief note on the offender's windshield explaining why it was necessary to police the lot, inviting them to become customers, and explaining how next time we'd tow. Some of our lots were in much higher demand locations than Old Town Clovis so a few of the more level-headed note recipients acknowledged the favor we did them. It's an "abundance mentality" thing. Maybe the Linenbachs already have all of the customers they'll ever need. We never knew where our next customer might come from ... so towing was a last resort not a hasty reflex... especially for a spot so vaguely marked. At least our spots were marked in a blatantly obvious manner. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - CLOVIS, California

About two months ago I wrote about a NAPA store in Clovis, CA in which I was treated very rudely. I had called the national NAPA customer service line and issued a formal complaint. I received a call from KC the owner of the store NAPA store in Clovis, we talked at length in what could be described as a very sincere conversation. KC acknowledged the validity of my concerns and has trained his staff on new procedures to prevent a similar incident from occurring. I was very impressed with KC's openness and honesty. I can say without reservation that he has earned my patronage along with my respect for the way he handled the situation.Thank you KC and thank you NAPA for taking care of business!!!! read more

Damn i thought these comments where fake but i be damned if i come back to this store definitly the worse store and im better off takin the drive to E clinton or Blackstone i dont know whos training these people but they really got bo car knowledge i damn near almost looked the part up my self ‍ read more

So I ordered some brake parts the night before for this store online and requested delivery as I have triplets and was busy watching them the following day. The next day comes I was home all morning afternoon and about 12ish I decided to call the store to see when the parts would be delivered I was informed that they had been delivered and I was going back and forth stating I had not received the parts. I asked to speak to the supervisor and she informed me they had been delivered this turned into a he said she said and I told her I have cameras and the parts where never delivered and she told me to dispute it with PayPal which I have no idea what they have to do with this situation being I paid with my debt card anyways I needed these parts so I went in and showed her the camera and her driver never delivered the parts then she notices he delievered him to the people across the street and told me they were across the way and I should get them I told her that is a crime I won't go and take a package off someone else's property to end up on the news lol she sent her driver back to go get the prts and bring them to me she corrected the issue but it was not correct because she wanted to correct it only because I went in which I was trying to avoid lesson learned next time I need parts I will be taking my business else where as I found it weird that you pay for parts and they do not make you sign or anything making sure you have all your parts they just go off what the employee says and the employee could be wrong overall was not happy with this experience if you come her I suggest going in not having them delivered read more

As a long time customer having bought a lot if parts through the years including a complete engine. It saddens me that all that got me a cold look with a short "no". What happened, after arriving there to get some more parts, my 3 year old grandaughter grabbed herself dancing "I got to go, I got to go!" Anyone with kids knows that now is an emergency. So I asked, "my grandaughter needs to go it's an emergency." Then came the cold look with the "no". so much for loyalty. There are a lot of other parts places that will now get my business. I suggest if your looking for parts go elsewhere read more

Walking into this store felt like walking into my Great Aunt & Great Uncle's basement in the Midwest. A nice dank, dark, & musty smell. In spite of having only 4 total customers in the whole place, it was about a 10-minute wait to get to the register. I noticed the clerk was having to leave his computer, walk down the counter, & then use the credit card machine furthest away from his spot. I had time to contemplate what this place might've looked liked in its heyday: a lot brighter I am sure. When I finally got to the counter, I told the clerk the make, model, & year of my car then asked for a battery. Bottom line: the clerk claimed there were 2 different batteries for my car model & even by giving him the VIN for the car, he wouldn't be able to find which battery my car needed. He said I needed to go take a picture of the top of the battery & then go back to the store so he could see what numbers were on the top of the battery. Seriously? The battery I needed to replace was corroded & the numbers unreadable. So I retreated to my car, looked up my car by VIN on a competitor's website, found the exact battery I needed, & went there & got that battery-all in about 10 min & without needing to take a picture of a corroded battery. read more

Thank you so much Steven for helping me out today. It took me two hours to figure out exactly what had broken on my windsheild sprayers. Turned out the nozzles had deteriorated and broke under the hood. I thought the connectors had gone bad but you let me return the wrong parts I bought and luckily had the correct parts in stock as well. Thanks for your friendly service and helping me out when I had no idea what I was doing. Will definitely be back the next time I need parts. read more

In a time when all the other guys have to look in a book to figure out that they don't make a radiator cap for a 67 Volkswagen Ron And Josh are like old time parts guys who know their shit. Although they are pretty old so I guess they are a hold over from a lost era when men did men work. read more

2 stars for the one employee with courtesy, but I will not be returning. I knew I needed a battery. Had to get a jump to get to your store. Came in and explained to the older gentleman my situation and he said he could test it if he could get the machine out there. He managed to get the tester out to my car, which was in their lot, and hooked it up. It read bad battery. He also said the leads were bad and that they would need to be replaced but no one at the store would be able to install or help with said task. He closes up my truck and took his machine back inside as he watched me get into my car to attempt to start it. It wouldn't. I went back into the store to find anyone who would be able to jump my car so I could go elsewhere to find the help I sought. Apparently this was asking too much of the older "gentleman". Fortunately, there was a man working there with the grace to go get his own truck to use jump my car. Had it not been for him, I would have needed to ask the only other customer in the store who had already exchanged words with the older gentleman about parking in their lot but visiting another establishment before shopping at NAPA. After the threat to have his vehicle towed, he did his shopping anyway. Maybe he would have helped me jump my car? Or I could have called roadside assistance and explained to the tow truck driver why I needed a jump outside an open establishment that sells car batteries. The resolution was that the battery was bad and was replaced at Autozone. The battery leads were not a problem! They need a little cleaning, not replacing. This was also done as the battery was installed. There is no good reason other than this encounter that I couldn't have purchased a battery from Napa in Clovis and been on my merry way, and they would have had my business, and possibly return business in the future. I will not be returning in the foreseeable future. 2 stars are given specifically for the employee who used his own truck to jump my car. Thanks to you, I was able to make it to Autozone! read more