I was able to get an appointment fairly quick. The drawback I have is that despite me wearing Auds…read moresince 1980, had to get a hearing test done to get clearance to get aids. Kevin who did my test and helped me out with some aids I do have was honest and gave me insight on what I should get. While I did not get aids here as they don't carry the brand I'm going for, their office staff are friendly and Kevin was great

I originally purchased my hearing aids out of state and thought I was I was getting great service…read more When I saw Kevin I realized how much I didn't know. He's very good at explaining how they operate and how to clean them. I'm very happy to use his services and feel comfortable in getting new hearing aids from him.

Friendly and nice staff! Staff have been welcoming and especially the specialist's that have been…read moreassisting us.

Wouldnt schedule me an appointment with an ent without a diagnosis... which is absured, since when…read moredo patients self diagnose to see a doctor? I told the rep all of my symptoms and i have ppo insurance but he kept repeating the same thing.

This is such a great business. They have helped my 95 year old mother for several years and we…read morewere so grateful. Unfortunately we've moved out of state, but this office is STILL helping us. Great customer service. Highly recommend !

I was looking for someone that can program my hearing aids, having them repaired, and understanding…read morewhere I was coming from with my hearing loss. Alycia Neidlinger fits that bill and I was glad to have her as my audiology professional.

Exceptional care and professionalism! I was recently…read morereferred to Optimum Audiology, and my experience with Dr. Kumar was outstanding. He was incredibly well-mannered, patient, and thorough -- taking the time to explain every step of the process and ensure I understood my results. He acknowledged my history with hearing concerns and showed genuine empathy and compassion throughout the entire appointment. The office staff were warm, welcoming, and very attentive to patient needs, making the visit smooth from start to finish. I highly recommend Optimum Audiology to anyone whether you have Medi-Cal, Medicaid, or private insurance, for their professionalism, kindness, and top-quality care. My family and I will definitely continue coming here for all of our hearing needs.

Wow what a difference a day makes. Incredible performance. Things have changed a bit, however.read more

I took my Mom to the Miracle Ear in Redlands and we were so happy with the experience!! First off…read morethey were the only place I could find open on a Saturday. The office girl was so sweet and so cheerful. My Mom is almost 80 yrs old and she really doesn't want to get hearing aids but she really needs them. So to see the awesome lady that helped us out and checked my Moms hearing was also wearing hearing aid that we couldn't even see was a total WIN for us. She was so kind and so caring. Great place for sure!! We will be going back as soon as we get all the insurance stuff worked out to get the hearing aid!!! Thank you Miracle Ear!!!

Today I had a appointment to have my hear aid look at because my right hear aid way not working but…read morein steady I receive the most unprofessional service additude from hear aid technician Brian Ruiz this second time I have problem with this man I first had a problem with him in rialto locations so ask to charge to Redlands locations rude and very unprofessional I let him know today your very unprofessional and rude the first time I went in he told his life story about his personal life I just need my hear aid not your life story. Now I have to look for better hear aid location i do not recommend this miracle ear. Thank you.

I left my appointment with newfound knowledge that will help me and others around me to be better…read morecommunicators and advocates for better communication techniques. He took his time, thoroughly answered questions and provided hope for a better tomorrow in my life. I'd highly recommend him to family and friends.

I'm a Vet. & really appreciated having an appointment here. This was a very welcoming &…read more educational experience. I would definitely recommend any & ALL vets. To go here. Thank you Dr. For All you do for us.

If you have hearing loss, you can't do better than to work with Innovative Hearing. All of the…read morepeople there are kind, patient, and very knowledgeable about their business. I have worked with several providers over the years, but Innovative Hearing is the best. I was referred to them by Dr. Yung, but if your doctor doesn't refer you to Innovative, it's time to find another doctor. I enjoyed working with the Teeles and I got hearing aids that are very impressive to solve all of my hearing issues. Word of advice: Use Innovative Hearing and reap.

From the owner: Audiology, Hearing Aid Provider, Hearing Test, Hearing Aid Repair and batteriesread more

After being patient at this location for three years, when I called for assistance with the hearing…read moreaids they had supplied my husband, as they were no longer working correctly, we were dismissed. I was told that they could not help us. They said the warranty had run out a few months ago, and my husband was not eligible for new aids for another year and a half. This in fact was not true as the insurance would have covered the repair, I am certain they should know this, but simply did not want to help. A hearing test would have allowed them to at least adjust the aids to the correct setting. So I also asked for a hearing test, and was told we would have to wait several months for an appointment, with no apology. However, I want to thank them for this terrible disgracefully service because it allowed us to find a wonderful provider, Clear Hearing in San Bernardino, who was able to get us in within a week, ran a hearing test and got brand new hearing aids authorized within two days.

Nice, professional and friendly . I recommend this place to anyone needing this service.read more

Something has change in the last year at the organization. The communication is horrible. As an…read moreexample I wild get a text with one date confirming appointment and then a call the day before to confirm I was going to be at my appointment on a different date. I had my annual hearing checkin in December of 24 and was told I would need new hearing aids. No problem, at least that is what one would think. I get calls in January telling me need to be tested now that insurance had approved the hearing aids. Testing had already been done. I took a month to find out what they meant was I needed to come in to review my choices on hearing aids and measure my ear. This had already been done during my testing in December when I was told I need new ones. They had provided the hearing aids I was using and had all the measurements. They couldn't schedule till mid March to pick the ones I had already picked and take a measurement of my ear. This took all of 5 minutes. Signed the paperwork and told it would be about a month to receive them. I contacted my insurance company to change providers for future appointments reviewed the reasons why with them. They agreed to do so. A couple of weeks later I get a call from an office manager in Glendora (Jackie) upset and argumentative that I had filed a grievance. Confirmed I was still going to pick up the hearing aids when they came which I did. I call in April to find the status and am told I would have to contact the insurance company. They could not tell me more. I called my insurance company today, they got the doctors office on the phone and confirmed the office had canceled the order because of the grievance. The also claimed they were refusing future care because of the grievance, which was something I had already asked for. My insurance company approved starting the entire process again with another doctor 10 minutes from my home instead of 45. So if you have a problem and have any medical devices you have been approved for, wait till you get them before you take any other actions. They will not let you know what they have done when they take a retaliatory action against you.

Simply... Good service! Staff, Technicians and Doctors are…read moregood. I have been coming to see them the last 3 years.. Great service Kevin Townsend. Thank you

Did not accommodate me as a new patient. I first called and asked the receptionist said no. So I…read moreasked when she said at no time in the near future.

Amazing doctor, amazing staff! Literally have never had one bad visit in 14 years. Dr. Wilson and…read morehis staff are truly here to serve their patients!