Wouldnt schedule me an appointment with an ent without a diagnosis... which is absured, since when…read moredo patients self diagnose to see a doctor? I told the rep all of my symptoms and i have ppo insurance but he kept repeating the same thing.

Friendly and nice staff! Staff have been welcoming and especially the specialist's that have been…read moreassisting us.

**Review for Yelp:**…read more I recently visited this location and, while I was impressed by the cleanliness and friendliness of the staff, my experience was marred by significant communication issues. Upon arrival, I filled out all necessary paperwork without being informed that I could have completed it online. Additionally, I had been instructed to text my medical card coverage prior to my visit, which I did, yet the staff seemed unaware of this. I overheard confusion among the team about my coverage, which was frustrating. The main issue arose when I was informed that I needed to contact United Healthcare regarding my insurance, despite having Blue Shield. After spending over an hour on the phone with my insurance provider, I learned that I do have coverage, including a $1,000 deductible for hearing aids. However, this information was not communicated properly by the staff at the office. Ultimately, I was quoted prices that were not reflective of my actual coverage, and it felt like my concerns were dismissed. My wife, who accompanied me, ended up missing work for a visit that turned out to be unnecessary. While I understand that new staff may need time to adjust, it is critical for a healthcare provider to ensure accurate communication and proper handling of insurance matters. Unfortunately, my experience was frustrating enough that I do not plan to return. It's perplexing how this place receives five-star reviews, given the issues I encountered.

Had one apt for my mother in law recently, we will be coming back as she had some issues to resolve…read morefirst but I think this will be a nice place to take her for a hearing test and new hearing aids, the two girls at the counter were so nice and very helpful not only to us but to the other people waiting in the room, you could see that they cared, definitely recommend should you require hearing tests and hearing aids.

Our family has been patients of Dr. Jeffries for 5+ years. Two kids had tubes in their ears as soon…read moreas they were old enough, oldest son had adenoids removed, and my husband had deviated septum surgery. Dr and staff have wonderful bedside manner, very good listeners and actually hear what is being discussed. Best bedside manner I have ever run into. With 3 kids and myself having back surgery I have seen quite a few Dr's to gauge this against. We still go for hearing tests as needed, and the audiologist has been great with the kids. Surgery center next door is a definite perk as alternate for going to hospital for all the surgeries Dr. has done. Too this day my husband and I go monthly for facials on the cosmetic side with Candace. I sometimes see Dr and she is so kind and asks how we are all doing. Candace, Gretchen and Ashley on the cosmetics side of the office are wonderful as well. Premier ENT and Cosmetics is GREAT all the way around. Would highly recommend to anyone in need of a wonderful ENT or facials , Botox etc. KH

Complaint- if the doctor is running behind (I have been waiting over a half hour), then let the…read morepatient know. My time is just as important as his. I hate when this happens. I would call if I was late knowing that they might reschedule me or charge me my co-pay, but it is the right thing to do! I love my ENT doctor but this level of disrespect is unacceptable. The receptionist was very busy, but she could have let me know they were running behind. Got to an exam room about 42 minutes after my appointment time and waited another 15 minutes to see the doctor. I waited and 65minutes to see the doctor and I only spent five minutes with him. My rant is to let you know that if you have an appointment here, block our two hours of your day. They will not tell you they are running behind. The doctors are great, but the lack of respect for their patients is dissap

I was able to get an appointment fairly quick. The drawback I have is that despite me wearing Auds…read moresince 1980, had to get a hearing test done to get clearance to get aids. Kevin who did my test and helped me out with some aids I do have was honest and gave me insight on what I should get. While I did not get aids here as they don't carry the brand I'm going for, their office staff are friendly and Kevin was great

I originally purchased my hearing aids out of state and thought I was I was getting great service…read more When I saw Kevin I realized how much I didn't know. He's very good at explaining how they operate and how to clean them. I'm very happy to use his services and feel comfortable in getting new hearing aids from him.

This was my first here . Wow what an amazing experience. Marlene barrows really made me fell like I…read moremattered. Never had the testing she did today . Ty staff is very polite .

I took my Mom to the Miracle Ear in Redlands and we were so happy with the experience!! First off…read morethey were the only place I could find open on a Saturday. The office girl was so sweet and so cheerful. My Mom is almost 80 yrs old and she really doesn't want to get hearing aids but she really needs them. So to see the awesome lady that helped us out and checked my Moms hearing was also wearing hearing aid that we couldn't even see was a total WIN for us. She was so kind and so caring. Great place for sure!! We will be going back as soon as we get all the insurance stuff worked out to get the hearing aid!!! Thank you Miracle Ear!!!

I went in to take advantage of their free hearing test. The receptionist was a delight to talk to…read moreas I was waiting. Brian was my consultant and was very thorough and answered all of my questions. I did not purchase anything today, but when I am ready for hearing aids I will definitely go back to that location.

I had a visit yesterday and it was quick and very helpful for me. I have been having trouble…read morehearing and they offered an appointment not far out at all. The last place offered over a month out... day of appointment went smoothly. Only a few papers to fill out, receptionist was really nice and welcoming! She greeted me with a smile that actually felt genuine and as soon as my paperwork was done I was called back. The Audiologist was really nice too he explained each step before I did it, and allowed me to relax a bit. I had my test and he went over the whole test and I was anxious because I was sure I was going to need hearing aids since my last visit several years ago i was on the borderline of needing one... my hearing hasn't changed, so I assume it is my tinnitus getting worse! He was very nice and explained that caffeine can cause tinnitus to get worse but I rarely drink caffeine so I'm not sure what is causing it! But the quality of care here was amazing! I felt heard... they didn't try to sell me something i didn't need! He explained everything and I left very informed and happy I would definitely recommend that if you are like me and get anxious when you go to a doctor but need your ears checked call here!! It is a nice quiet calm vibe... I felt comfortable and will definitely go again in a year!!

I had a very difficult case and had been turned away by UC Irvine when I found Dr. Lee. He agreed…read moreto take on my case and my surgery was on 8/21/19. From beginning to end, Dr. Lee demonstrates confidence, professionalism and expertise beyond his years. I am very pleased with not only the outcome of my parotidectomy but the entire process along the way. I hope I never have to have another surgery but if I do I will turn to Dr. Lee first!

My father was diagnosed of stage IV throat cancer at City of Hope in June 2014. Due to insurance…read moreissue, he had to be transferred to his local doctors for intense radiation therapy and chemotherapy after their tumor board decided on his treatment plan. His health deteriorated but he was able to pull through it all and recovered. A year into his recovery, he tragically started smoking again. His throat cancer then returned and the tumor was growing much more rapidly this time around. His previous doctor referred us to an ENT physician at Riverside Community Hospital. My father and I met with this resident surgeon who conducted himself in the utmost incompetent and uncertain way and advised us that he and and other three resident surgeons would do laryngectomy on my father. My father couldn't even be convinced that the surgery would make him recover again. During this time, my father's shortness of breath worsened everyday to the point he felt suffocated. He was on so many medications and had to carry oxygen tanks with him all the time. It was emotionally painful and unbearable to be around and see him suffer. His conditions worsened and he started to be in and out of emergency room. Eventually ER doctor had to perform tracheostomy and my father stayed in ICU for a week. He was then sent to a rehab center for recovery. Upon his discharge, we managed to find a new ENT doctor, Dr. Carvalho in Hemet. Dr. Carvalho finally referred us to Dr. Steve Lee at Loma Linda University Medical Center for laryngectomy. I wrote all the above because I want people to know that my family has seen a lot of doctors ranging from top notch City of Hope dctors to resident surgeons in community hospital. If you manage to find Dr. Lee at the very beginning in your journey, you should know how truly blessed you are, and you should look no further. It took us a long and painful journey to get to him. In January of 2017, Dr. Lee and his team performed laryngectomy and throat reconstruction for my father. The surgery was a success and my father has since then been cancer free and he is able to speak with his voice prothesis. Everyone in the family including myself thought we were about to lose my dad sometime before his laryngectomy, but he has recovered and started a new life. All of this is because of the beyond exceptional care he has received from Dr. Lee and his team. Dr. Lee is warm and genuinely caring. He's calm, reassuring and pleasant to be around. His humble and down-to-earth character almost makes you feel like he is just a neighbor next door and not a God-like surgeon. After many years being under Dr. Lee's care, it made us realize Dr. Lee is truly one of a kind. He is a top rated surgeon who is driven by his calling and passion as a doctor and he is wholly committed on academic research and striving to provide the best patient care with his team.

Senior Helpers of Riverside is truly a place that treats you like family, they care for your loved…read moreone with compassion, kindness, and professionalism. If you're looking for a place that will treat your mom, dad, grandpa, grandma, as their own, they're the one you choose! Beyond grateful for their team.

So grateful for Dr. Ellie and her staff! They took such good care of my grandma and I was very…read morepleased with their professionalism and compassion. Her caregiver arrived on time, kept her engaged in conversation, and ensured she felt safe and comfortable. Absolutely recommend (:

I recovered at Redlands Healthcare skilled nursing facility, after an accident that crippled both…read morelegs due two large-bone fractures, needing rods and pins, and an ankle dislocation that needed a plate implant. The other leg, a knee needed reconstruction. I could barely put weight a little on one leg when I got there. The Physical Therapy section of the care was excellent. Even when I could barely move the legs they had me getting my blood circulating with stretch bands in bed and lifts. I felt so inspired to heal. We worked so well together, my team who helped with all kinds of care, from clean ups, bathing, the meal plan, the medications and even some fun activities such as painting, word games, number games and searches. There were special events such as ethnic music and dance, an ice cream social, and birthday celebrations. Staff people, nurses and assistents were cheerful and helpful. Administration: top notch. I considered staying longer, but the care was so efficient at getting me back on my feet again that I got to leave two months early! I even went back to visit some of my friends-- both patients and staff, and felt welcome and almost like home! No wonder this place is always full to capacity with people lined up to get in! Thank you to every person who contributed to such a speedy recovery! They made sure that I got home safely, as well. 10/10 I highly recommend this facility!

Today, I am back at Redlands Healthcare Center, and I must take the time to give a huge Shout Out…read moreto the Nurse's , (CNA,LVN,RN, Director of Nursing), Social Worker, Physical Therapist, etc.. The kind receptionists that are the first point of contact when you first walk in. The patient care is, "Legendary!" They have been going well and beyond the call of duty not only with patient care, but the genuine dedication and love they show for every single patient. The reality of life, they become family by Love and not Blood. The Confidentiality is surreal. They are NOT giving up absolutely no information until they verify YOU are on the contact and have permission to ask PII questions. Avoiding liabilities is Redlands Healthcare Center Reality.. The beauty of it all my siblings guide and supported our brother's medical decisions. We do not have time for family shenanigan's. Redlands Healthcare Center, if you are having one of those days. Please read this because you are truly appreciated!