I am very impressed with their ability to repair my computer. They were very professional and…read moreunderstanding to my mistakes! I would highly recommend Special Touch Computer Repair! Even more than Five Stars!

I went into This store with a lot of doubt because I really don't trust my PC with anyone…read more Although, My doubts were wrong and after a week they found nothing wrong with it. They did help update and improve my pc which makes it feel faster. I am very grateful for this store for their attitude, Updates, support and service overall. If I ever have more Pc or tech issues I will be going to this store! Thank you so much.

Marcus & Kevin are top-notch techs that know their business & are always sociable & 100%…read moreprofessional & knowledgeable at dealing with scammer-corrupted personal computers. Their work on my behalf has removed all damage inflicted on my PC tower, including removal of a backdoor planted by scammers. I'm grateful for their fast & thorough work done for me. You won't find a better repair service in our community.

They are the only electronics company we could find in Omaha who would dispose of a bulging battery…read moreon a tablet. They took care of a hazardous situation with great expertise and we appreciate their great service.

friendly, helpful @ did what he promised! I will be back to…read moreby next time i need computer assistance.

My company had been with Ken several years ago with great experience and incredible PROMPT help and…read moreresponse, and even took advantage of his monthly auto pay for support. Ken's PC Repair. However. This year, something crazy has obviously happened because I used to be able to call and get almost immediate help or help within an hour or two at the most. And now it's nothing but, you got to have an appointment, Jim. That's the only way we work in this world today. Everybody does this. Could not get some help when I needed it the most. I would not recommend him for anything in his business either.

this spot is legit!!!!!! zack is extremely professional an cool calm an super quick & efficient…read more an the owner was extremely professional very kind n welcoming also an very considerate! pros!!!!!!!

My hard drive crashed and they did a very excellent job of repairing it plus cleaning the space on…read morethe computer. Highly recommended

You know how good a company is when things don't go easy…read more while we have bought many computers from Friendly Managed Services they showed the value when one acted up. They went right to work on researching the periodic problem and have spent hours fixing it. True service, not sell it and forget it. I can say they back the products and services they sell 100%. As stated no other computer we bought had any issues just this one. Great staff and leadership.

Jon helped me out with my 10-year-old MacBook Pro, Ol' Bess. I took it in knowing that the battery…read morewas on its way out so Jon took a look inside. Turned out my battery was swelling and upon further examination my hard drive cable was also damaged. He was very upfront and honest about his recommendation to discontinue the repair and let Ol' Bess finish out her days in peace. He got it to where the trackpad was temporarily functioning again (it was sticking due to the swelling battery) and even re-adhered the loose glass to my screen (a separate issue) I appreciate his candor as previously I'd been given the run around by the Apple Store. I was charged a very reasonable price considering Jon was able to get Ol' Bess working just enough for me to retrieve some documents off of her. I ended up ordering a new MacBook Pro and if anything is to go wrong with that one, I'll surely SKIP THE APPLE STORE and go straight to Friendly PC.

Called the " Tech Guy" and he came early the next day... Very personable, and knowledgeable.. Will…read morecall again if needed with no hesitation.. VERY RESPONSIBLE on the wallet,,,, and we ‍ can again enjoy our Tv & Sound system.. THANKS

I am so glad I called The Tech Guy! I have surround sound in my home and after having to unhook…read moreeverything a couple of times over the years because of getting new floors or other situations it just never worked the same. I wanted a professional to come over and Josh was awesome! He resolved my problems and I have wonderful surround sound now and it was affordable! I have an older Yamaha receiver and he was even familiar with it. Josh is very patient and explained everything he was doing. He has many years of experience and it showed. Highly recommend Josh for your home theater systems needs!

Thor Schrock is living his concept and vision of developing the finest computers and systems for…read morepersonal and professional use. His business has been a part of my family and business needs for decades. Choose Schrock, every time. Edward Wunder BCH, CI A Hypnotic Change

3/24/26Worst customer service/customer relations I have ever experienced!…read more Agreed to a "one hour" on-line service, using Schrock Desk, intended to reconnect my email servers, which connection were lost when Cox transferred my account to Yahoo, after the Schrock tech gave me verbal assurances it would be a simple task, taking no more than one-hour, with their minimum fee of $160. When time arrived for the one hour on-line service, the assigned tech was initially unable to find my previously provided account info, so this used part of the one-hour before we even got started. Eventually, the tech said servers were connected, and the job was complete. Since the whole hour had not been used, we proceeded to make the same repair on my second computer, but the tech could not establish the on-line connection. Having failed, but not having fully used the 60 minutes, he suddenly had to leave for another customer. So, Ok., good enough, I thought, the first computer was connected. Soon after, I tried to send an email only to discover my computer was not connected to the server. The following day, I went to the Omaha Schrock physical location to request a review of the situation, only to be told I could either leave my computer at their office and they would get to it in 2 - 3 days, or we could do another Schrock Desk on-line fix, in the near future , for another $160 fee. Having lost all confidence in their service level, and feeling I should be refunded my fee for lack of performance on their part, I asked for a refund. The tech declined my request. I suggested I would then have to ask the credit card company, through which I had previously paid the $160 fee, to assist in my effort to get a refund, by filing a dispute. The tech threatened me that I would be charged with criminal theft if I filed a dispute. Or, I could escalate my complaint to their regional manager. I did escalate and the regional manager timely returned my call by leaving a voice mail message and his telephone number. Subsequent repeated efforts to contact, first, the regional manager, and, then, the owner/President of the company, have been fruitless.

Been here several times in the last year. Old gear breaking down, hard for me to fix, and always…read morehandled quickly and accurately, They service all my Apple gear now. It's how I can use tech from 2011 and feel confident. That everyone has been so genial and professional make is a lot easier to cheerfully bring in my gear for affordable servicing,

My IPad would not charge at all. Went to Apple, they said nothing could be done about it bought a…read morenew one. A friend suggested Digital Dot Systems. Never heard of them. Went in the next week. Guy at the counter said yea we can send it in and you will get refurbished one in its place. $99. Was a good price for my Granddaughter to have an IPad for her games. Told me it would take about two weeks because of the Holidays. 6 days it's back! Great service!!