We stopped at this location on a Sunday around noon, to return old trade-in phones. There was a…read moreline of six or seven people at the front, with very limited seating, as we waited for an hour to get our turn. It took only about five minutes once we were at the front of the line, after waiting for the hour. This was a busy time of day, and there were two staff members helping customers, with a manager, who came out to the floor to work through customers like us with very quick processes. We appreciated this! Overall, a good experience here, I wish they had more staff during these busy hours, but next time I will try to come during a slow period to avoid the wait!

There is quite a few employees this store each time I've been in and half of them don't do…read moreanything. I ended up walking out after 20 minutes of waiting to turn in an old phone.

An authorized retailer is a little different than the other Verizon stores you see with terrible…read morereviews. Premium retailers are typically locally owned, where as the Verizon stores are owned by Verizon. We recently switched from Apple to Google phones and after many frustrating unsuccessful attempts, with information provided by the Verizon store, to transfer over data and activate service, I decided to pay $20 and go to a premium retailer. They were able to troubleshoot all the issues (which is something I would have never figured out on my own) in less than 30 minutes. If I have issues in the future, I don't plan to waste my time at the Verizon stores, I will go to a premium retailer for better expertise.

Been a loyal customer of Verizon for 15 years and this store made me want to switch carriers. I…read morebrought my husband over from US Cellular. It took us 3 hours to get our plan activated with no explanation as to why we were having problems switching my number from one Verizon plan to a new one. RJ was passive-aggressive and less than helpful. My husband sat on the phone with the service department for 2 hours trying to figure out the problem while RJ sat on his phone and washed the windows. When we were finally done on the phone and ready to proceed we had to wait on RJ because he was helping other people. To then "expedite the process" RJ started clicking through our contract and accepting the terms until I said, "If that's our contract shouldn't we do that??" He claimed we were getting the teacher discount and trade-in discounts. We were not told how to send our trade-ins, or how to activate the discount. We had to sit on the phone with billing for 2 hours getting it straight but unfortunately, due to RJ's lack of competency, we are still getting charged $120 more for our July bill than we said it would be. Reached out to the manager Nick and the district manager Amelia but took 6 days to hear back from one of them. No apology for this horrible process, how much time we've spent figuring this out or the complete lack of customer service by his employee. The worst Verizon service my family and I have experienced in 15 years.

An amazing store with amazing customer service! Conveniently located with a dedicated parking lot…read moreand not as highly traveled as the adjacent shopping mall makes for easy access. We went in without an appointment and only had a wait a few minutes for what I would say is probably one of the best customer service experiences with AT&T ever!! The manager, George Rodriguez, was able to set us up with new phones and new plans, while multitasking and single-handedly managing and running the entire store on his own. Coincidentally, I had the benefit of George's assistance at the AT&T South Omaha store only a half a year ago and recall his excellent service there too! The store is neat, clean, offers of variety of products in a comfortable atmosphere. Everything offered is a solid value. Free Wi-Fi is also available while you wait. Highly recommend this store over any Apple Store experience.

Great staff, friendly and knowledgable. Nathan was a huge helped and gave me my options and best…read morepath.

This place has low prices on pretty much everything ranging from gas to phone accessories to…read morecigarettes. Great customer service and clean store.

I am beyond livid with the lady that was behind th counter. Never in my…read morelife have I been harassed like that. she was raising her voice from way behind the counter (she wasn't the one checking me out) saying that I put a beverage can in my pocket!! The only can I took out of the cooler was the one I took to the counter. I turned some around so to see why they were but they never left the cooler. The way that she accused and harassed me was completely uncalled for and i felt profiled 100%. There are no words to explain the anger, the anguish that I feel right now. I have no doubt this can be considered profiling , the harassment and humility she port looks a lot like discrimination. There will be charges filed against this individual and if need me lawsuits against her and the store.

BUSINESS OWNERS WARNING!!!! Avoid this store!!! False…read morepromises and ruined business credit rating!!!!! I am writing this to warn other business owners about the complete lack of integrity at this Vitra location.As a business account customer living in a close by yet rule area. I was initially assured that my signal would be fine. That was a lie within six days, I brought all the equipment back to this store Because the phone could not make calls out, and the Internet was completely unstable. Instead of processing the return Tanya Brown, (the business account manager) and Cory Bowles (the district manager) refused to take the devices in store. They promised they would mail me shipping labels because there was a glitch in the computer system. I did not receive those labels until the end of February 22nd 2026!!! Between December 11th 2025 and February 22nd 2026 I spent multiple days and countless HOURS on the phone. I have actually logged over 38 Hours of my personal time just on the phone that was Highly Stressful each and every time. Not to mention the over 17 Hours in store, and 3 Hours writing emails!!! trying, pleading, to get a resolution to this issue and the labels every time I was told, sir we will ship you the label multiple times I went in store to ask why do I not have the labels?by stalling, being promised I would receive the labels any day,They intentionally ran out Victra's 30 day policy window even though corporate has a 90 day policy window in which things can be done. Don't misunderstand, I'm not talking about return policy, this is the policy for being able to do things when any account has tried to return and cancel contracts ( Which I attempted to do on day 6) I have knowledge that the commission monies Tanya alone received from my business account was upwards of $800 -$1,200 Tanya and Cory repeatedly promised me this would be resolved that I would get a full refund of my $307 and that my business would not be reported negatively to Dun & Bradstreet and Experian business and Equifax business credit bureaus...they (Tanya & Cory)lied again, and our account has now been reported severely damaging our business credit, our business reputation, our relationships with other investors, this is absurd and unnecessary, and the worst business customer service I have ever been a part of or even heard of this was done, maliciously and purposely I have demanded through emails help so I am now reviewing and demanding an immediate escalation from upper management of full refund and written confirmation detailing exactly how this damage to our Credit will be deleted,forever removed, and how this will be resolved. Avoid Tanya Cory and Justin(sales rep)and this store at all cost!!!! Anthony Robb Vice President of DivineInvestmentsETC.Com

Our experience at Verizon was very good. There is certainly a wait (4) and getting a new phone…read moretakes time. The reason for my review is a particular representative, the store manager, Michael C. He was extremely knowledgable about in store, online and what could only be done corporately. He spoke to everyone who walked in the store. He told us about bundled accessory deals, pros and cons to phones, and was helpful to his coworker as he multitasked. While we were waiting, he showed my Husband features in his android watch. Michael was just extremely pleasant to work with. He has and showed us the new and cool flip phone too- very tempting. Commendable customer service.

I cannot say enough about the outstanding customer service I received at the Apple store Village…read morePoint on Tuesday, June 9. For 7 months I have been dealing with a technical problem with my carrier that was blocking me from purchasing a much-needed new phone. Yesterday I was at my wits end & ready to change carriers, which I did not want to do, being with my current carrier for over 30 years! I was ready to give up and on the verge of tears when I tried contacting Apple one more time. Missy practically begged me to come back to the store and let her give it a shot, which I figured was worth a try. After 2 1/2 more hours of working with my carrier, Missy, Mackenzie, and Taylor we able to help me walk out of the store with a new working phone! I have never had a bad experience with the service reps at the Apple store. They are persistent in their efforts to make it a positive experience, but the way Missy stepped up was unbelievable! Mackenzie did a lot of the phone work with my carrier, and Taylor sealed the deal by coaching me with the transfer from one from phone to the next. What a team!!

Usually going to the Apple Store isn't at the top of anyone's list. It definitely wasn't on mine…read morebut I had to write a review because I had such a positive experience with staff. My phone had been having storage issues with system data taking over about half of the storage due to an updating issue. I was nervous that the appointment was going to take forever and the fact I had my toddler with me added to my anxiety about the situation. Upon walking in, I was immediately met by a friendly individual who took my name and set up an appointment. They directed me to the wall of games that my toddler was more than pleased to be able to utilize. Ralph was helping me out with my phone and I really appreciated how kind and knowledgeable he was. He walked me through everything and assured me that we would get my phone back to being usable! While my phone was updating, he mentioned that they were starting a class instructing people how to use the Apple pen alongside the iPad and some apps they use with it. He thought it would be fun for my daughter to join while we waited for my phone to update. Cue Davion! Perhaps one of the friendliest people I've met in a long time?! He was running the class and was so kind in helping my child hold the pen and showing her how to draw on the lended iPad. She had such a fun time following along with him on the screen and doing a little bit of her own thing as well! After a bit, my phone was fixed and fully back (Thanks, Ralph)! It's funny how an experience I was completely dreading ended up being the highlight of my day!

Skip the crowded and expensive Apple Store across the street! The AT&T Store carries many of the…read moresame phone products, or can order for you, without the hassle of the disappointing Apple Store (they sell you the phone and then send you to AT&T Store for service anyway). After a frustrating hour of poor service at the Apple Store I left without a phone. The AT&T Team provided FANTASTIC service, provided the exact phone I wanted, and had all the accessories (with more choices) at a lower cost. I and was out the door with a working phone in twenty minutes. Go here!! Get great service!! Get good prices!! Stay away from the Apple Store!!

Horrible company. They are forcing me to pay cash because they say a bill was returned, but it…read moredidn't and can see where it came out of my account. They closed all AT&T stores in my city so I have to drive to another state just to pay my bill. I will be finding a new cell phone company. I have never had any issues with any other account I pay on....just AT&T. I will NOT continue to waste my time.

I went in to grab a WiFi extender pod and it went very smooth and quick. The greeter met me within…read moreseconds of entering and asked how she could help. Explained what I needed and she looked up my account and explained the charge and guarantee to return. I was in and out within 10 mins. Product was easy to install and went great!

This Cox site gets really crowded during the lunch hours. From 11 am to 1 pm, expect to wait 30…read moreminutes or longer. At least, the chairs are comfortable, and the restrooms are clean. Once someone calls your name, things start to move for a positive conclusion. At Village Pointe, there will be no issues with parking here.