Everyone here is very professional and made the experience a positive one. Every question and…read moreconcern was addressed with respect, patience and a little humor. I am so glad I chose this office!

Highly recommended! Patrick Bergmann was absolutely phenomenal! He was absolutely professional,…read morepatient, and supremely great with my mother.

Have you heard about Miracle Ear, down on Wolf Road? No? Then you should head on down to Miracle…read moreEar! I hadn't heard of them either, even though my wife was shouting at me to go and see them (not because she's angry, but because she thinks I can't hear [she might have been angry, but I didn't hear any anger in her voice, so maybe I'm off the hook?]). Turns out, they provide a free hearing test to see if you qualify for their services. I was hoping for a better price, like some kind of situation where I get paid, but this was the best offer I found. The next best offer was where I paid $56 dollars, but most care specialists were wanting a payment in the hundreds. The place was nice, a guy named Shane took me through the steps, explained everything that they were going to do, explained what Miracle Ear specializes in (hearing-aids only), and then gave me the free test. Turns out, I can hear just fine, I'm just a bad husband who doesn't listen to his wife. She deserves much better. That was that. Shane didn't try to sell me anything, didn't guilt me into buying something I didn't need, and he seemed thrilled to help someone out with their hearing. He told me to let everyone know that most people wait way too late to have a hearing test, so I should get the word out to everyone that they should come on down to Miracle Ear and get a free hearing test to make sure that their ears are fine and to stop any hearing damage if things are not fine. Shane likes to help people, and folks don't think about their hearing until it's too late, which is why they have this free offer for a hearing test. Unfortunately for Shane, I didn't listen to that part about telling everyone I knew, but I did let Yelp know. Most people I know aren't worth a hill of beans, but I've never met a Yelper I didn't like. Take care of your ears, Yelp. Come on down to Miracle Ear. (I realize I haven't really used their main service of getting hearing aids from them, but the average age of their client base is like 100, and they aren't likely to be picking up a yelp hobby, so you're stuck with me. The free hearing test should be enough to get your foot in the door.)

From the owner: A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art…read moretechnology to keep you connected to the world around you - and the people who matter most. Miracle-Ear specializes in customizable hearing solutions that feature discreet, comfortable products designed to meet your individual hearing loss needs. Contact us today to schedule your free hearing evaluation at a Miracle-Ear near you. At Miracle-Ear, we know that a better life is in store, and the first step is a free hearing test.

Make it clear the there are no Audiologists in this practice. It is a hearing instrument specialist…read moreonly.

Dan and his team have been very prompt in diagnosing my hearing needs and then supplying the…read moreappropriate solution in the form of custom fitted hearing aids positioned neatly behind the ears. In follow-up they have been courteous and available whenever I have had questions or needs. They have notified me for follow-up servicing of the -aids and provided supplies as needed. I am pleased to recommend them to others with needs for their hearing. Harlan D. Root, md

I have been fighting gettting hearing aids. A friend recommended Capital Region hearing and we…read morewere fortunate enough to have Patrick Bergman as our audiologist. He is very patient with stubborn people and very thorough. Today I received the hearing aids. I definitely can hear better. And I hope through time it will be more natural for me to wear them. My husband had been to other hearing aid places and said that Dr. Bergmann was far and beyond any of the others.

Highly recommended! Took my mother to this office for hearing evaluation and (ideally) hearing…read moreaid. Dr. Bergmann was absolutely phenomenal. He is welcoming, energetic, patient, informative, genuine, and kind. He took his time to explain everything to my mother and us. He put my 92 year old mother at ease. Over the past few years she has experienced diminished hearing - which effects overall quality of life. If you can't hear a conversation - you can't participate or be truly engaged. Dr. Bergmann's excellent skills and professionalism are top notch and we were very pleased with the outcome. My mother is thrilled and we're happy to have her back to feeling engaged in conversation with us and others.

My normal center is in Castleton. Please see that review. Couldn't get in or get them on the phone…read more So, I called Albany. Someone picked up the phone and disconnected the call, so I called back and the phone rang and rang and rang and then the call dropped. I tried a couple other times and the same thing happened. I tried Saratoga and the phone was consistently busy. I got on website with chat and representative said she would have someone contact me and of course that hasn't happened. I drove to Albany office from Latham which took about 40 minutes and told the receptionist what happened. She told me Castleton is closed rest of week. She said if I had left message she would have called me back. I reiterated calls were being dropped in her office. I was never given chance to leave message. I certainly didn't drive all the way over there because it was fun. She couldn't get me in today but gave me 8am appointment. I don't know what is going on with Madison Saratoga but I won't be buying any more hearing aids from them. Thanks for the response from the Office Manager, but when you see Customer Review Ratings of 1.63/5 on the Better Business Bureau for Madison Saratoga aka Hearing Life, then it looks as though many, many people, specifically customers, are struggling with respect for the company, apparently not just me. But, I do think it is The Hearing Aid business in general that is unregulated that is the problem. They also deal with the elderly, though not always, the hearing impaired and the marginalized due to their disability. Or in other words-the vulnerable.

Additional review, I was told my contract with Hearing in America was up after one year and was…read morecharged $ 110.00 for wax removal, hearing aid programming and supplies at the Albany location. I bought the hearing aids a little over 2 years ago through my husband's union and Hearing in America with a contract. I confirmed with Hearing in America today that my contract/warranty was indeed for 3 years. The folks at Hearing in America are going to contact Madison Saratoga, about this issue and what looks to be an erroneous charging issue, on my behalf. I will let them work it out-hopefully they can get through on the telephone. At the time I was charged, I did ask why I hadn't been charged before if my contract was up after one year and there was no response. It is exhausting between phones that don't work, erroneous charges and technicians who don't like to do Real Ear, although the audiologist in Albany did Real Ear.

This agency's website includes an article on the Lenire device that is filled with lies, here:…read more https://www.audiologicsolutions.net/blog/science-lenire-bimodal-neuromodulation It states: The device can store multiple different programs, each tailored to different aspects of your hearing and tinnitus profile. Some patients benefit from different settings for morning versus evening sessions, or adjustments based on their daily tinnitus fluctuations." "The device monitors your usage patterns and can adjust subsequent sessions based on how you've been responding. This adaptive capability means your treatment becomes more personalized over time, potentially improving effectiveness as the system learns your individual response patterns." "The latest Lenire systems incorporate machine learning algorithms that can identify patterns in how different patients respond to treatment. This data helps refine treatment protocols and potentially predict which patients are most likely to benefit from specific programming approaches." NONE of this is true. The device does not store multiple programs, monitor your usage, adjust sessions, or "learn" your response patterns. This is an agency willing to create and publish lies to make money.

I love Audiologic Solutions! Everyone is so friendly and helpful. I normally work with Dr. Erin…read moreWalborn, but there have been a few times when I need to come in for an adjustment right away and I have seen Dr. Stefan Fosco and Dr. Karen DeJoy. They were wonderful and I really appreciated being able to be seen right away and not having to wait to see my Doctor. I recommend the East Greenbush office to everyone I know who needs hearing aids. As a former Teacher of the Deaf, I have worked with many Audiologist in my 31 year career. These are the finest audiologists I know! Debbie Holden Averill Park NY