Everyone here is very professional and made the experience a positive one. Every question and…read moreconcern was addressed with respect, patience and a little humor. I am so glad I chose this office!

Highly recommended! Patrick Bergmann was absolutely phenomenal! He was absolutely professional,…read morepatient, and supremely great with my mother.

I have been fighting gettting hearing aids. A friend recommended Capital Region hearing and we…read morewere fortunate enough to have Patrick Bergman as our audiologist. He is very patient with stubborn people and very thorough. Today I received the hearing aids. I definitely can hear better. And I hope through time it will be more natural for me to wear them. My husband had been to other hearing aid places and said that Dr. Bergmann was far and beyond any of the others.

Highly recommended! Took my mother to this office for hearing evaluation and (ideally) hearing…read moreaid. Dr. Bergmann was absolutely phenomenal. He is welcoming, energetic, patient, informative, genuine, and kind. He took his time to explain everything to my mother and us. He put my 92 year old mother at ease. Over the past few years she has experienced diminished hearing - which effects overall quality of life. If you can't hear a conversation - you can't participate or be truly engaged. Dr. Bergmann's excellent skills and professionalism are top notch and we were very pleased with the outcome. My mother is thrilled and we're happy to have her back to feeling engaged in conversation with us and others.

A place of many bosses. I recommend it for those without complex health or if this is among limited…read moreoptions per your insurance coverage. I am ​moving on after mixed experiences and now having a condition will seek a nice sensible --self-employed-- specialist as my pcp.

I've been going here for years. I've had some great doctors, most of whom were residents and have…read morenow gone. What's great about this place is they have early-morning walk-in hours, making it perfect for working stiffs like me who don't want to take off work for a doctor's appointment. They're also really good about fitting me in for an appointment quickly. They're also respectful and understanding. This place is affiliated with Albany Medical College, so they often have student observers. However, they're very good about not forcing that on you if you're not comfortable with it. For instance, when they asked me if a male student could observe my last gynecological exam, I wasn't having it. And that was fine.

Make it clear the there are no Audiologists in this practice. It is a hearing instrument specialist…read moreonly.

Dan and his team have been very prompt in diagnosing my hearing needs and then supplying the…read moreappropriate solution in the form of custom fitted hearing aids positioned neatly behind the ears. In follow-up they have been courteous and available whenever I have had questions or needs. They have notified me for follow-up servicing of the -aids and provided supplies as needed. I am pleased to recommend them to others with needs for their hearing. Harlan D. Root, md

Their phone is messed up. It says they have limited hours, but I found out later the office is…read moreclosed through the end of the week. They should give accurate information so people don't keep calling back or go over there. Also, the voice mail says to leave a message but it is impossible to do so because a phone starts ringing right after they tell you to leave a message. Something is really wrong here. Very frustrating for the hearing impaired.

They gave me an appt. and when I called for directions they said they didn't have me down for an…read moreappt. I had arranged for a sitter and looked forward to purchasing new hearing aids. If they can't keep track of appts then they have a huge problem.

I recently met with Dr. Hughes and Dr. Perkins, me and my family have been with Dr. Setzen since…read morethe beginning, these 2 doctors were confident, clear and totally relatable. When it comes to surgery, it's about skill, not bedside manner. Knowing Dr. Setzen, he would not accept anything less than excellent. 100% confidence.

Insurance fraud ?!? Saw MD Riccio for some ear symptoms -…read morewalked her through the history of symptoms and at home remedies over approx. 60-days - she looked in my ears and essentially she said "I have nothing to add/help/diagnosis or next steps" and asked me to "book another appointment in 3-weeks" presumably so they could bill me again. I left the office thinking Riccio was incompetent and called the Practice Manager to explain, and let him know I was not comfortable paying for zero value added! He read Riccio's notes out loud to me and it became evident she incorrectly recorded her notes to justify her work (notes said she made a suggested next step, but did not include I replied/informed her that was the first step tried prior with no joy). The time on the phone with the Practice Manger tried my patients (he was not impressive) but I remained professional through the end of the call .... My high deductible insurance and I were just bellied at full price

I went in not being able to hear anything on my right side. Riding in the car was awful. Once I…read morereceived my hearing aides I could hear others riding with me. My television no longer needs to be set on 16 but I can now hear it set at 9. I'm thankful for the great service and the ability to be able to hear again.

Bob was great, the sound quality is amaziing they worked great in crowded rooms, and nobody knew i…read morewas wearing them. The only drawback is they are so comfortable you can forget they are in, not good around the pool

I have been with this practice for over 20 years and never had an issue with staff. Just sayin".read more

Believe the bad reviews of the desk staff/people answering phones. Rude, arrogant, impatient…read moreknow-it-alls. Constantly talk over you. Find another location