I arrived 5 minutes before my appointment. I walked up to the person at the front desk. She was…read morelooking at her computer screen. I waited. I waited some more, maybe 3-4 minutes total. No response. I said, "Hello, I'm here for an appointment." She didn't take her eyes off the screen. Silence for several seconds. Then, still staring at the screen (no typing, just staring), "Wait a minute." I waited 3 more minutes just standing there. I decided to take a seat. She still just stared at her computer screen. 8 minutes went by. Then she asked my name and handed me a sheet to fill out. I took the clipboard without saying anything. She gave me an annoyed look, and walked away. The doctor was very professional and nice. I know that "It's hard to get good help," but the doctors there need to know that the receptionist should take her eyes off the celebrity gossip website when patients enter the office. That's not a demanding request. That's just good practice.

There are now three locations for this business which makes it so convenient. I have gone for close…read moreto five years in Shirley and have started to go in Leominster. Since I have a history, I decided it was time to give a review. A couple of years ago I was putting in my hearing aids and left the room for a minute. I returned to find my dog had bitten off the end of the hearing aid. I called and Brian was able to see me the same day and make a repair. They are kind, responsive, listen, and take care of all questions and concerns. Improved hearing makes a positive impact in your life so don't hesitate to reach out. Danielle D

i received services for my hearing issues at the Leominster location. Sherry Skeen conducted a…read morethorough test and took the time to explain the results in a way that was very clear to me. Then, she explained what could be done to help and which product would best suit my needs. As it turned out, my hearing had deteriorated quite a bit since I was last tested over 5 years ago ! Once I decided on what product to use, Sherry fully explained how to properly use and care for the hearing aids I decided to purchase. I highly recommend Mass Hearing Specialists to anyone who finds he or she needs an assessment of their hearing and who wants honest and complete answers to any questions. Don't hesitate!

Out of business as of 2024…read more After many years doing business with Tony, I would have appreciated a notice informing me/is you were going out of business. No notification other than a post on your web page and a sign on the door was not "caring" for your patients.

I have needed hearing aids since the early 1980's. Since that time I have dealt with 6 different…read morehearing specialists. None have come close to the professionalism, understanding and accommodations displayed by Medical Arts Hearing. From my initial evaluation, to each and every time I have needed assistance, Tony and staff have been there for me. When you need to hear, hear me now, trust and see Medical Arts Hearing Instruments. Highly and sincerely recommend!!!!

My 4 year old hearing aids were maxed out and malfunctioning. My previous audiologist was unable to…read morefix the aids and only wanted to sell me new ones at an extremely high price. I went to Audiology Associates and Melena easily adjusted my old hearing aids so they were functioning but not optimally.she then described the best option in hearing aids for my profound hearing loss, which cost about half the price quoted by the previous audiologist.The new aids worked perfectly with the settings she programmed. I am now able to hear significantly better than I have been for many years. Thank you Melena

I have been utilizing Audiology Associates for my hearing needs for 35+ years, despite moving to…read moreMaryland, Pennsylvania and New Hampshire, as their service and expertise is unparalleled. I am fortunate my parents live nearby so I can make visits as needed, and they are always understanding and flexible in accommodating my schedule, even working with me remotely to program my digital hearing aids. I have a congenital bilateral severe-profound hearing loss, profound on the left, where I am eligible for a cochlear implant. Yet I have always done so well with hearing aids, thanks to their skill programming them to fit my needs, an implant is deemed unnecessary. This is a true testament to their skill. I was mainstreamed in public schools with assistive devices and went on to obtain a master's degree and now work as the staff biologist for a national program in the USDA. I cannot thank founder Marcia Dean and current audiologist Todd Sauter enough for their help along the way, I owe my success to their hard work. They quickly understood any issues I was experiencing, despite often lacking the language to describe it, and made adjustments and provided recommendations for the best hearing aids for my needs, patiently trial and erroring different companies when it is time to upgrade. I am always so impressed with the ease of working with them. They are extremely generous with providing tools to care for my hearing aids, and understanding of financial limitations, still finding the best aids for my needs. They are always pleasant and work expediently to prevent patients from waiting long for their exams. I am always happy when I see a busy waiting room as I know everyone is getting the best care, (having tried other audiologists over the years in other states and been seriously disappointed), and I never wait long, even when they squeeze me in the last minute. They have been a dependable mainstay over all my years and moves & I can't recommend them highly enough.

So a positive, professional, experience with the best outcome for my mom. Also, can call anytime…read moreand Paul gets back to you immediately. Just a overall terrific experience.

Paul Flynn gets a star because he is a nice man and maybe a good audiologist. I'm not sure. My…read moremother is 93 years old, and Paul inherited her from his predecessor. She is lovely, very disabled, in chronic pain, and quite deaf, except for a tiny bit of hearing in her right ear with an aid. Because she was incapacitated, I brought her hearing aid to Mr. Flynn to be serviced. I got it home, and it did not work even while changing the batteries daily. Subsequently, my mother took a fall and landed at Emerson Hospital and is now at Care One Rehab. She is now more helpless and cannot hear at all. We asked Mr. Flynn to see her there as he does house calls, and he refused. We know he does housecalls because one day my mother waited 45 minutes for an in-office appointment and he was seeing a patient at Newbury Park. When I requested he see my mom, he said, "I can't do that. I am full." If you. know Concord, MA -- you know his office is right across the street from Care One Rehab. I called five other providers who said, "We would come if she was already our patient, but can't do a first visit there." I called Mr. Flynn about this, and he doubled down. I am a licensed mental health professional and if this happened in my profession, it would be considered unethical/abandonment. I'm sharing this in case you are an elderly patient and may end up in the same situation.

As a 20+ year customer, I can honestly say that Boston Hearing Associates is a pleasure to have…read morethem for my hearing issues. Dayna Weinstein is just fantastic in every way. I was in my 40's when I found out I needed a hearing aid. Mine is a hereditary condition. I was devastated to realize I needed to get a hearing aid at 40. She quickly put me at ease, listened attentively and compassionately as I cried in her office the first time. I then embraced my hearing problem and found my solution with Boston Hearing. I had complete and professional testing, and a fitting. I was so happy to hear so much better, and this has changed my life Thank you, Dayna and staff at BHA for the best service ever.

Dayna is great to work with she listens and provides the right solution. I've been going to BHA…read morefor two hears and have been very pleased with the service and follow through. Dayna definitely knows her business and how to treat clients well.

Dr. Woods office is very welcoming, professional, and goes above and beyond to make sure you are…read moregetting the most out of your hearing care. The staff is always pleasant and appointments are handled on time. Dr. Woods herself is knowledgeable and listens! A huge thing these days!! It is obvious that Dr. Woods loves her job, and that makes the appointments that much better. Had my first issue where one of the hearing aids was no longer producing any sound. called the office, and was in the same day for a very quick repair. pleasantly surprised that they could replace the receiver on the spot and didn't need to send it out!

I lost my hearing aides, they were still covered by the lost or damaged agreement. I called the…read moreoffice and told them, gave them my credit card # to pay the deductibl. I was told that they would be in the office within the week. I am now in week number 7 trying to get my replacements. every time I call it's a different story. I would highly recommend that you find a more reputable doctors office

II have ALWAYS been impressed with the care and knowledge of your staff. Literally everyone I've…read moreinteracted with have been superb and I would highly recommend Hearing Life to my family and friends.

I've been wanting to write this review for some time as I greatly appreciate those who give…read moreexcellent customer service. My father, who is 95, has severe hearing loss and has been seeing Paul Dole at Flynn Associates for many years for his hearing aids and evaluations. It had been some time since my father was in, both hearing aids were lost at a recent stay for care and it took time to gather funds for new ones. It was my first time bringing my father to his appointment and it was a pleasure to meet Paul. He's friendly and inviting and he offered for me to sit in on the appointment. I enjoyed watching him test and fit my father for the new hearing aids. The two were like old friends which I found touching. At the end of the appointment Paul asked my father if he could hear him and he said yes. Paul then said "welcome back" and my father said thanks and they both chuckled. That was one of those moments I won't forget. My father could hear again. Words I put here could never relay how significant that is for him, the family, medical people and those he meets in public. Paul recently was generous with his time when there was an issue with a part on one of the hearing aids and I was very grateful for his quick remedy of it. I highly recommend Flynn Associates for their expertise and for their caring and friendly service. My father and I look forward to seeing Paul in 2023!

Absolutely above and beyond service! Paul helped me navigate the replacement of my hearing aids…read moreand saved me hundreds of dollars. I cannot say thank you enough! Highly recommend Paul and Flynn Associates for all your hearing needs!

Audiologists are fine. Receptionist (Carlos) is a nightmare. Rude, unprofessional and incompetent…read more If this place had decent management he would have been fired long ago. He has no clue how to answer the phone and respond to questions. Can't understand how he keeps his job. Always confrontational. He thinks he's the gatekeeper. Does his best to not book appointments.

Sorry David A. I believe you have the wrong Clinic! i strongly disagree with you, i have been with…read moreMass Audiology, for since 2014, and have had many encounters with Carlos, and in my opinion he is one of the most kindest and professional person always caring with what ever i need together with the Audiologist John, they always go out of there way for there Customers and will not stop until any issue is solved when it comes to there Customers, they are the best i have encountered and i have been to enough Hearing Clinics, i would gladly recommend this clinic to any one, in fact go there and see for yourself, prepare yourself for the best experience you have ever had in a clinic setting, Thank you Carlos, and John, keep up the great work Mass Audiology, should hire more people like you guys.