It's been a pleasure doing business with Alex Lee of Professional Hearing associates. The company…read moreprovided very attentive service with the goal of providing the best hearing-aid solution for me. Based on the detailed hearing testing and analysis regarding the hearing issues I was having, Alex recommended the best hearing aids for me. Even though the hearing aids I selected were more expensive as the 'OTC' brands, they were well worth the money. I wear them every day and cannot imagine a day without them. My hearing aids also work especially well filtering out extraneous noises in noisy environments (like restaurants, parties and sporting events). In these environments, I am able to hear and converse clearly with members of my party. Speaking with other people who chose cheaper 'OTC' hearing aids, these turn out to be unwearable in noisy environments. I also enjoy the extra time and attention I get with each follow-up visit, where the hearing aids are adjusted for optimum efficiency. I highly recommend Alex Lee of Professional Hearing associates.

Where do I begin, about an hour before I went to sleep Sunday my right hearing aid stopped working…read moreand so I called the office Monday afternoon and they told me to swing by and drop them off and maybe alex could look at them the next day which I was super happy about. Then I arrive at 3:30 and the lady at the desk tells me that he might have time to look at them right away which I was over the moon excited about so I said sure! After checking out my ears and taking a look at my hearing aid, alex was able to diagnose and fix the problem right away. He even had all the parts available to fix my hearing aid!! when you rely on hearing aids every day and don't have them it is super stressful. I cannot think alex enough for his commitment to his patients and helping them out on such short notice!! I will 100% be referring anyone and everyone I know to alex and I will definitely be back!! t

The service here is superb! The audiologists are seasoned…read moreand extremely helpful and pleasant. I am a physician and admittedly, my standards are very high. West Newton Hearing has gone above and beyond. If you're going to use hearing aids, why not see the best audiologists to get the maximum use out of them. LS

Excellent customer service. Very knowledgeable and friendly staff. Super professional and…read morehelpful. I'd recommend to anyone looking for a new audiologist.

Dayna listens, She speaks science in everyday English. She knows her craft in detail and applies it…read moreto fit her clients needs. Her receptionist is one of the best meeters and greeters I have ever met. And not insignificant for this 90-year-old guy, parking east easy and steps from the office door. I am a multidecade user of her services. Graham W June 3, 2026

They are only open three days a week. So if you have a problem on the days they aren't open, you…read moreare out of luck. Sort of seems like a hobby not a business.

Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

Dr Kieff seems like a pretty good ENT. The audiologist is very nice and (as far as I could tell)…read morevery competent & thorough. The admin staff, however... For some reason they use both MGB Patient Gateway and AthenaHealth, and it appears that they don't have either one set up properly. As a result, they besiege patients with reminders, confirmations, and early check-ins. Seven calls in less than a week. Text after text. (After STOP after STOP.) Emails upon emails. I called to make an appointment. No sooner had I hung up than the phone rang with their number. Thinking they were calling back to let me know there was a problem or something, I rather foolishly answered. Nope. Automated reminder about the appointment I had literally just made. Productive! And their response? Breathtaking lack of empathy, self-awareness, and responsibility. It's not their fault. Nothing's their fault. Never. Why are you even talking to us about this? Can't you see we're not interested? Twice as frustrating as all the calls and messages combined. "The computer did that, not me." Um, actually, only half the calls were from the computer. The rest were from two of them sitting five feet apart who didn't coordinate. Can't blame the computer for that! "We don't control that." Really? Who do they think controls it? Because we're old enough to see a lot of doctors pretty often in this house, and they're the only ones with this problem. And, as has been elsewhere observed, they have a bizarre obsession with having a credit card on file so they can bill the patient for whatever, whenever. On my first visit, I pulled out my Apple Card (which does not have any visible card information) and they just about lost their minds. They nearly refused to keep the appointment because they couldn't make a copy of it in case they needed to charge me later. (Spoiler alert: they didn't.) They had to get Dr Kieff to make a special exception to their policy. And, as with the notification problem, this appears to be entirely because they don't know and don't care how the technology the practice depends on actually works. While I was in the waiting room, the person ahead of me checking out was complaining about the exact same thing. And they got the exact same dismissive response I eventually got, along with some very unnecessary sarcasm. When my turn came, the minute I told them I was frustrated by this, they sternly told me to leave. (Which I did, never to return.) I think they knew I was going to ask to speak to the Doctor about it since they clearly didn't care. They're also the ones that answer the phones and open the mail. My guess is that while they surely generate a lot of these types of complaints, they're also able to keep those complaints from ever making it to the doctor. So I suspect Dr. Kieff, who, again, seems like a pretty decent ENT, is not aware of much of this. Which is a shame.

Dr. Buzney operated on my eye about 7 years ago and I see him every 6 month for follow up. He is an…read moreexcellent ophthalmologist and is very knowledgeable. I would recommend Dr. Buzney to anyone.

Patient care is second to patient volume!!! I was scheduled for a 1:15 appointment and when I…read morearrived at 1:10, I was told that 6 people were ahead of me so go wait in your car for 1 1/2 - 2 hours until they call me. This is horribly unethical and possibly criminal. I will report this to all medical associations and boards in Massachusetts for an answer. STAY AWAY!!!!!

I've been going to doctor Rockett for years, he's done a couple of surgeries for me and many other…read moretimes not recommended surgery, explaining the pros and cons and weighing the potential outcomes. I never feel like going there means I'll definitely be scheduling surgery, but that I'll get a thorough exam and have recommended to me what the best options are.

I saw Dr. Finno for sciatica. People said chiropractor but takes a long time. Called Dr. Finno,…read morecourteous, efficient and knowledgeable. Had shot, immediate relief. Secretary got right back to me. Couldn't be happier.

I brought my grandmother here when she was displeased with her current hearing aid setup. This was…read moreone of the "free testing appointments" but I was generally impressed and glad I went. It's obviously tailored towards the hearing impaired and making a sale but I found the doctor to be very friendly and extremely informative. He spoke to my grandmother and I with kindness but also with respect. More often then not a doctor will talk to the person who drove to the appointment instead of the patient. This did not happen on our visit. She was tested and fitted and all of her medical records had been received prior to her appointment which made this appointment extra informative and helpful for both her and I. I like this place because they offer follow up appointments, fittings, free batteries and someone to call when you aren't happy. Her previous hearing aid store fitted her and sent her on her way and never offered any sort of follow up opportunity. This is a problem if hearing loss fluctuates at all. She ended up purchasing a set and came back for a few follow up appointments. They have called to check up on her a few times which is a relief for the family because they can help more then we can. Plus this guy is a graduate of the University of Texas at Austin. A Longhorn fan is always a plus in my book!

Enhanced Auditory Resources literally saved my sanity! I have terrible tinnitus that was beginning…read moreto seriously disrupt my life and mental state! Luckily I saw an ad for EAR and made an appointment. I believe it is the single most important medical appointment i've ever made in my life. If you are reading this, you probably know what living with tinnitus is like. It is unbearable.. and finally, at long last, there is an answer! And it is right in Newton, MA ! Presently there is no 'cure' (and there may never be one) - but Enhanced Auditory Resources makes it possible to live with the life-altering diagnosis of tinnitus. There are no words to describe what it is like to have my life and sanity back - all due to E.A.R.

I have been seeing Roney Desousa, Hearing Instrument Specialist at Audiology Services of Belmont…read morefor several years. He has provided excellent service for my hearing aides from cleaning them, changing my domes & assisting any hearing aide problems I may experience. He is as pleasant as he is knowledgeable in his field. I always feel confident in his ability to assist & I highly recommend him. In addition the entire support staff are very professional & friendly. Margaret Lynch

Initially I wasn't coming out here to do a review. Just Checking The Hours. And wasn't intended on…read morewriting a review. I saw this when I did my search. I came across 4.5 *****. How can this be true? I saw one star review. When I damaged my hearing aid. They gave me another one for a replacement. Until they could FIGURE HOW AND WHY! All I can say is that this business. Never makes us feel like an inconvenience to them. Wait time. Never I came in once without an appointment. They totally helped with my minor issue.