This place is like a factory - overflowing waiting room, significant wait times between each tech…read moreetc.. Not a comfortable experience. Expect 2 hours + per appointment - 15 minutes of time with techs and and hour and 45 plus just waiting around once brought in for the appointment. First time this happened I just thought it was a fluke - but then this happened again. Folks are all kind - but expect multiple hours for eye appointments if you come here.

I had Advanced Surface Ablation (ASA) with Dr Leibole in 2022 and it was the best experience. He…read morewas so thorough in explaining how the ASA procedure works and was so responsive to my questions. His staff are wonderful and courteous and I love that he runs on time. I have recommended him to friends and colleagues interested in Lasik or laser eye surgery.

had 2 consults for the exact same upper eyelid surgery. both visits he changed his tune as it…read morepertained to anesthesia. At the first meeting I asked if he used prophepol and he said yes. He then went onto say , the anesthesia nurse would place something in my mouth to open my airway. At first I didn't think this was strange since I've had prophepol before many times for colonoscopies and upper endoscopies. the next day I was recapping my notes I had taken and I know this isnot done for prophepol sedation. My 2 nd consult 4 months later , Dr.Kapadia says , he prefers to use local sedation with lidocaine injections in the eyelids where you are totally awake but do dot feel pain. He said he prefers this method bc he can ask the patient to open their eyes so he can see where to stitch and therefore create the eyelid crease. I said wow! this is totally different than what my first meeting covered. I said I would think about it however, I would probably prefer prophepol sedation . Dr.Kapadia then replied, well we can adjust the dose so you can sit up and open your eyes. I then emailed Dr.Kapadia 2 weeks after my 2 nd visit asking him if he provides the name of the anesthesia in writing . He has you sign a fee page stating if the patient is having anesthesia which is one price and another legal document if you choose to be awake with local anesthetic. The reason wanted this inserted in his document he wants you to sign is because , general anesthesia is riskier and other shorter acting anesthesia like Versed doesn't make me feel well afterwards. Prophepol agrees with me the best and is a lesser risk than general anesthesia. in fact, Dr.Kapadia should be thankful that a patient is divulging this info about what their experience with various types of anesthesia ! in fact it is less of a risk for him! Dr.Kapdaia responded to my email, by saying I didn't trust him and he could use general anesthesia or in fact any any anesthesia he feels the patient responds to. That's not how it's supposed to work! You don't wait until the patient is ready for surgery and guess or try different methods! Dr. Kapadia can't be trusted !My guess is when anesthesia is used, he does whatever he wants bc, the patient will never know! I had asked if when the patient is prepped for surgery does the anesthesia nurse review the risks and what to expect when being administered anesthesia drug ,prophepol showing them the drug and how it is administered. Dr.Kapadia's response was " you don't trust me and we won't put anything we are administering in writing , nor will we show you what we are administering. stay away ! it's an expensive surgery Buyer beware!

Ptosis on left eye was a failure and the redo made it worse. Dr Kapadia tried to make excuses for…read morewhat went wrong. I had to see another doctor to try to fix my still droopy eye lid and recuperating now from another redo. 3 tries, pathetic, horrible and sad outcome. My two eyes look completely different.

I Started going to Dr Putnoi a few years ago after my doctor retired. it has been a great learning…read moreexperience for me. He is very knowledgeable and professional physician and earlier this year I had to have cataract surgery done on both eyes which was such a surprise for me since I knew nothing about them. He, so patiently explained the procedure to me and left no questions unanswered. I am very honored and happy to recommend him and his services to everyone. I have already had 3 of my friends go to him and are very happy. The staff are very helpful and knowledgeable also. I was contacted after each procedure to make sure that I was doing well And if I had any concerns. Thank you so much Dr. Putnoi for taking care of me . Carine C.

My experience at Putnoi eye care has been exceptional. 1…read more The office is really well run. The staff is very well trained, very pleasant, and even though it is very busy, you don't have long wait times. 2. Dr. Putnoi is great, very caring and superb at his craft. 3. Great follow up. I am so glad I switched to this practice. I feel incredibly well taken care of. 4. Highest recommendation!

Stay away! He's all in it for the money. He put in silicone punctal plugs that kept coming out…read morewithin a week or two. Every time I went back for him to reinsert new plugs, he charged me a surgical copay. Then office staff tried to get me to do lipiflow, offering installment payments and charging a certain percentage interest. I felt like I was shopping at a car dealership. He also wasn't helping me with my dry eye by not telling me things that would help with the DED, like preservative free tears, mask at night, etc. Finally I found one of the best dry eye specialists in Boston area that really helped me with dry eye and used collagen plugs that never came out. When I told the new doctor my experience with Dr Kornmehl (didn't name him), he said let me guess who you went to and he guessed right. So if you suffer dry eye, stay away. There are a few really good dry eye doctors in the Boston area that will care about you and your eye health and not be in it for the money. He's no different than a car salesman.

I keep going back for follow up eye care from my Lasik procedure over 15 years ago- Kornmeihl did a…read moregreat job and the office staff are all genuinely nice people! However, I am perplexed at the amount of "masking" this office requires today in nearly 2025. Which sums it up: the office is high on technology -machines and gadgets- but low on SCIENCE

I was struck by an auto immune disease called Stevens Johnson Syndrome back in March 2017. Both my…read morecorneas were scarred by inflammation and my vision was significantly impaired. My ophthalmologist told me wearing the Prose device was my ONLY hope of restoring vision. After under going six months of unsuccessful Prose treatment at USC Eye Institute, in Los Angeles, I was told by the optometrist Dr. Gloria Chiu that "my eyes are always changing" and that "Prose was not meant for me". In being the advocate for myself, I was persistent in obtaining a second opinion on the Prose at Boston Sight. I was treated by Dr. Alan Kwok, the best doctor there on both visits, 7/30/18 and 5/6/19. This doctor has given me my eyes back and brought light back into my life. He is truly amazing! With these Prose, I am now able to return back to work and do the things I used to enjoy. The staff at Boston Sight is a group of compassionate and caring people that understands and treats patients with ultimate respect. This place is full of light and miracles! If you or anyone that has issues with sight, go to Boston Sight!!!

Although the PROSE devices are wonderful and have significantly help me to see, I must comment on…read morethe lack of helpfulness/professionalism of the staff. Lets just start with attempting to get a live person when you call. You may or may not get a phone call back. Very frustrating. Ophthalmologists and vision techs are wonderful and detailed oriented. I fully trust them. They have great interpersonal skills and treat their patients nicely. Problem is outside of their department. When it comes time to pay, a less than professional guy will come in and talk to you-Parnell. If your insurance provider is not set up and approved by their staff prior to your visit, they will not be active participants to help you secure payment. Fight will be all yours. BFS will no longer care as long as they get their pay from you at that time!! If you call them, it usually takes 2-3 days to receive a phone call back. Can be frustrating especially when concerns fall on dead ears. If there is a problem with your lens ( device) and needs intervention, they have a process where by you can send the lens to them. Since my lens was very irritating to my eye, I sent my lens in for treatment and repair. My lens was not returned in 2 weeks. After calling, Sabrina in this department told me it was delivered and had was signed for not by a name but by a person who used three initials as identification. Lens are not send via mail with insurance from BFS. Sabrina's answer was not very reassuring to me at all and all she essentially repeatedly said was lens was delivered. I had to tell her she was not very helpful with that answer as clearly it was not delivered to me or to my building staffed with 24 hour concierge service who would have signed for the device. She then said she would inquire about delivery and would call me back next day at 1pm. Didn't happen. Wasn't surprised. That is in a nut shell the lack of support Boston Foundation for Sight has for their patients in a nutshell. The organization does offer services for the financially less fortunate with steep discounts to free devices. I thankfully do not need this services but an aware of the good this organization affords. If you are a paying customer. Different ballgame!

These people are terrible with communication and being on time. After months of waiting for a…read morescheduled appointment for a consultation, we ourselves found out, without the administration calling us or telling us by the way, that they rescheduled to a later day early in the morning because the doctor was not present in the center that whole day. That alone is such an inconvenience. Other people also had similar problems and they had to drive for so long to the center only to find out their appointments were rescheduled without prior notice. To make matters way worse, on the day of the rescheduled appointment, the wait time was ridiculously long for us and everyone else in the waiting room. We waited for over two hours past our scheduled appointment time and we left without seeing the doctor. This whole place is a joke. I don't ever recommend going here.

I had to take my son here for a consultation, it was supposed to be a 9:30 appointment and we had…read moreto leave at 11:15 without being seen by the doctor, really poor scheduling and long delays looks like is the norm with this center, also our appointment got moved without even being informed, there is this person Sandy Z who does all the tests, she is a gem of a person who went above and beyond to help, other than her, everything else did not give me a good feeling about this place, probably the doctor needs to look into scheduling and book appointments accordingly

Absolute incompetence in every way imaginable ! RUDE FRONT STAFF…read more Staff can't find insurance , then can't bill insurance, absolute worst place I ever been to! Never been able to see the ophthalmologist , like it's a lottery of some kind ! Optometrist is not a good one

the building that this office is in is NOT handicap accessible requiring you to open a very heavy…read moredoor and negotiate 7 brick stairs and then open another heavy door at the bottom. Patrons should be notified ahead of time. not to mention the filthy rugs and outdated wood paneling . it's a no go for me

The very best specialist for dry eye issues, highly recommended if you want someone who is a true…read moreexpert and can provide world-class care, with an outstanding staff working with him! A+

Did not have a good experience with Dr Carmody - to much to get into Front desk is understaffed in…read moreIMO. Then get ready to WAIT - way past your appointment

Front desk staff is horrible. Nobody picks up the phone or returns voicemail messages and if they…read moredo call you back they dont leave voicemails. Doctors are mostly competent and skilled if you can get through to make appointment. Rude staff also wont let you use the stairs to go up to third floor if you have appointment with them, probably violating a safety code. Not sure they realize there are many other nearby eye care locations that focus on patients experience.