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    Hear We Are

    2.3 (3 reviews)
    Closed 11:00 am - 6:00 pm

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    5 years ago

    Helpful 15
    Thanks 0
    Love this 14
    Oh no 0

    4 years ago

    Helpful 4
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Ever had a hankering to shop at Target's music section, while on Ventura Blvd? Look no further.

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 1

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    Sunset Blvd  Records

    Sunset Blvd Records

    1.0(1 review)
    3.7 miHollywood Hills West

    The most disorganized, incompetent, unprofessional "business" I have ever had the misfortune of…read moreordering from, run by either idiots, con artists, or a combination thereof. I placed an order from the Sunset Blvd. Books division on February 20th and was quoted two to three weeks for shipping, which seemed excessive in this day and age but okay, whatever. I found it odd that there was no option to pay with PayPal, which I always use when available for the additional purchase protection it provides beyond just my card's, but I didn't think too much of it at the time. Three weeks came and went with no updates. When the four week mark arrived I started looking for contact information and was a bit disconcerted when I found none on either the Sunset Blvd. Books website or in the confirmation e-mail I received. I first sent a message to the very active Sunset Blvd. Records Facebook page and didn't hear back, then I tracked down an e-mail address on the main Sunset Blvd. Records website which directed general inquiries to an Eric Carlson. I sent off an e-mail inquiring about the status of my order. Another day went by and I received no response, but there was a constant flood of posts on their Facebook page. I left a comment on the most recent post stating what had happened to me and expressing my concerns, which was deleted within a day of my posting it. At this point I finally received a response from Eric stating that my order had in fact gone out and that he would follow up with a tracking number. This was the first lie I was told. The next day I received another message asking me to confirm my address. Why would I need to confirm my address if my order already went out? Alright, fine, I'll give you my address again. Shortly after that I received an additional message stating that due to my proximity to them it should only take one day to get to me and if they were unable to locate tracking for the original shipment (and I imagine it's pretty hard to locate a tracking number for a shipment that never existed) a new one would be sent out "right away". Another week went by with no updates. I e-mailed again, no response. Sent another e-mail, no response. How many days did they plan on searching for this mysterious tracking number that was eluding them before calling it a loss? What was the point of telling me that it would only take a day to get one to me? At this point things were starting to feel seriously scammy, so I filed a web merchant complaint with the District Attorney's office. I then sent yet another e-mail to Eric, which did not receive a response until I left another comment on their still very active Facebook page warning other potential customers. That comment was promptly deleted and I was blocked from their Facebook page. How could I ever expect to get another response now when commenting was the only was I'd been able to coax one out of them thus far? How many other customers had this happened to? They clearly don't want anyone to know. Eric finally contacted me to say that he had spoken to Len (Len Fico being the owner of this exemplary establishment) the previous day and that they would be shipping me "another" book. A few hours later I received an additional message with a tracking number stating that my package was on the way to the post office at that moment. Another lie; at this point I honestly can't tell if they're stupid or they think I am. Two days later and the tracking still reads USPS awaiting item. It's now been almost six weeks and I'm still empty-handed. It makes a lot of sense as to why they don't accept PayPal - they would've been forced to act long before now if I had been able to file a PayPal claim against them. My mistake for not taking that as the red flag it obviously was. This whole time I have never received any sort of apology for the inconvenience or reasoning as to why it has taken so long to get one book in the mail, just "thank you for your patience", "thanks for bearing with us", and "I understand your frustration". To end on a humorous note, after all my trouble I had to find their office address in order to create this Yelp listing so that other potential customers could be forewarned without my review being deleted. What's the funny part? Apparently their office is located above a UPS store. How much easier access to shipment solutions do you need? UPDATE: More than six weeks after I placed the order a book finally arrived...I say a book because it's not what I ordered. I paid for a signed hardcover copy but received an unsigned paperback and a handful of random CDs. I can concede on the signature as the author is dead, but I got ripped off for the extra $10 I paid for a hardcover copy so it would look nice in my collection. I'm completely done dealing with these morons and I'm going through my credit union for a chargeback.

    Hear We Are - vinyl_records - Updated August 2026

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