one of the worst , as a physician myself i can not get my own report and contact radiologist for…read moreinformation , over a 5 days as a physician will never recommend to use them

Front desk receptionist is rude. Can't get anyone to answer the phone. Couldn't bother to greet us…read moreat all when we arrived or even acknowledge we were there. Simple courtesy goes a long way. Terrible experience.

Check in was simple, though I was called back 20-30 minutes after my appointment time, I found the…read morestaff to be very welcoming, kind, and efficient. Process of getting blood drawn went by quickly and I really appreciated that they showed me my blood samples with my name on them for confirmation.

There is no customer service to speak of. The waiting room is locked away from the bathrooms so god…read morehelp you if you gotta pee while waiting. If they mess something up good luck there is no way to speak to them. They absolutely keep you from being able to communicate with them. Going to seek other labs out although it seems like they have a local monopoly.

Received multiple text messages regarding appointment. Extremely helpful!…read more When called the phlebotomist takes my orders and enters all pertinent information into their system. Their offices are very organized and clean! Nice when you think about what they are exposed to. I find them all so BRAVE!! I am grateful for their compassion when my labs are not able to be easily drawn. The butterfly comes out. Once done, I verify the vials have my name on them and say, "Thank You Very Much!" Have a great day!

Extremely professional lab unlike some others nearby. You must schedule online but they are…read morepunctual.

Very friendly and professional staff…read more I highly recommended you make an appointment or you could end up waiting over an hour. They are still located inside Walmart due to their original location being destroyed by Hurricane Michael. I'm not too crazy about this but I don't see them rebuilding the old location as of yet. For a blood draw or RDT this place is as good or better than most.

Poor customer service when you can't get a real person to answer the phone or help with questions.read more

My experience was great! Got in early, test was quick. My technician was nice and friendly. Only…read morecomplaint was that another technician called a man's name and he asked "John Smith?" She said "I guess." Very unprofessional. And potentially dangerous for the man. Could have gotten the wrong test!

This place has all the charm of a meat packing plant. It was dirty and disorganized. The billing…read moredepartment lacks customer service skills who lost the billing paperwork I explicitly gave them so they decided to bill the wrong agency twice. Then they sent me the bill even though it was a referral from the VA. I asked them to bill the VA but the manager Jesse said he didn't know how to do that. Outstanding in their stupity they said they would turn it over to collections. G-thanks.

I just wanted to take a moment to give a huge shout-out to Isabella! I recently had my bloodwork…read moredone, and honestly, she made the entire experience so incredibly easy and comfortable. Getting blood drawn isn't usually something I look forward to, but her friendly demeanor and gentle touch really made a difference. She's truly fantastic at her job and turned what could have been a bit stressful into a surprisingly smooth and pleasant visit!

I genuinely cannot believe the way I was treated at this Quest location this morning…read more I was called back and handed the employee my prescription for bloodwork. I also asked whether they had received a prescription/order from another one of my doctors. She initially told me no. I explained that I had confirmed with my doctor yesterday that it had been sent and politely asked if she could please check again. I was looking at her computer at this point and she "checked again"and suddenly found it, but told me it "wasn't a prescription." Fine. I explained that I knew I would need a specimen cup and asked whether I could take one home while I followed up with my doctor. Instead of simply explaining what she needed from the doctor, she walked across the room, opened a drawer full of different specimen cups, and told me to COUNT how many different kinds of cups were in the drawer. I explained what the sample was for and said I would call my doctor, which she initially agreed I should do. Then, while I was trying to contact my doctor, she AGAIN demanded that I count the different kinds of specimen cups in her drawer. My jaw was practically on the floor. I finally told her, "I don't need to count what's in that drawer." At that point, she REFUSED TO DRAW MY BLOOD and told me to go back to the waiting room. At 7:30 in the morning, I was just not in the mood for this woman, so I stayed quiet and walked out the door. Thankfully, another employee named Mikaela stepped in. She drew my blood, FOUND THE ORDER I had been asking about, gave me the specimen cup I needed, told me I owed money, even though the last Quest bill I had said $0 but fine. I paid what she asked. In other words, the things I had been told apparently couldn't be done were handled by another employee without all of the unnecessary hostility and drama. I asked for the first employee's name and was told it was "Jay." I cannot independently confirm that is actually her name, but that is the name I was given. What bothers me most is thinking about elderly patients being treated this way. This area like my 80 year old mother who may already have difficulty getting to appointments, understanding medical orders, or navigating the healthcare system. Imagine speaking to an elderly, sick or vulnerable patient this way because they asked a question about a specimen cup. The arrogance, hostility, and complete lack of professionalism I experienced was just astounding!!!Refusing to perform someone's blood draw because they wouldn't participate in some bizarre power trip of counting specimen cups in a drawer is absolutely ridiculous. And unfortunately, this isn't my first frustrating experience with Quest. I've previously had appointments where the location was changed or where I arrived and no one was there to provide the scheduled service. After today, the low reviews for this location make a lot more sense. Mikaela , thank you for finding the order, drawing my blood, and simply doing what I came there to have done. What kind of chip does someone have on their shoulder to believe they are so entitled to simply refuse a patient's blood draw because the patient questioned their behavior? That is an extraordinary amount of power for someone to think they have over a person who is there seeking medical services. Patients should not have to worry if declining to participate in an employee's condescending little exercise will result in that employee retaliating by refusing their care. As for "Jay," if that is indeed her name: the last place someone with that kind of attitude should be working is in a patient-facing healthcare setting! I expect a response from Quest regarding this experience. I am not taking it lightly. Someone in management should be reviewing what happened, because patients should not be subjected to this kind of behavior and then have an employee apparently decide, on her own, that they will no longer receive the service they came in for. Completely unnecessary. Completely unprofessional. And absolutely disgusting treatment of a patient who was simply trying to get her lab work done.

I love Mara! She's the sweetest most willing to help person and never an attitude! As long as she…read morecan be my phlebotomist it'll go smoothly!

Wait not long in the waiting room even with an appointment. To make the initial appointment online…read moreis rather challenging because it often says "something went wrong. try again later". Once you can get past that, it's fine.