This place has all the charm of a meat packing plant. It was dirty and disorganized. The billing department lacks customer service skills who lost the billing paperwork I explicitly gave them so they decided to bill the wrong agency twice. Then they sent me the bill even though it was a referral from the VA. I asked them to bill the VA but the manager Jesse said he didn't know how to do that. Outstanding in their stupity they said they would turn it over to collections. G-thanks. read more

My husband and I had our blood draw here for the first time today 10/8/25. While the lady was great at drawing blood hardly felt it anything, she was very rude and snippy. My husband and I went in separately. We both checked in and scanned our ID's and insurance card. When back in the room I was asked for these again so I told my husband to have his ready. He gave them to the same lady I had and she was so rude and responded "didn't you scan those out front? I don't need them again" then why was o asked for them again. We were just trying to be prepared and make her job easier. Seems like she doesn't like, or care about her job from her attitude. Should not be in customer service or even drawing blood. We were both nervous after her getting rude with us prior to the blood draw. Doesn't give a good sense of safety after being treated like that. So annoying. Unfortunately, we have to go back monthly for bloodwork because no where local takes our insurance anymore. read more

This place is crazy! I was in my truck waiting for a blood draw they messaged me to come in and there ready for me. I now have been inside 40 min. Then I'm standing and get disrespected by an employee about how I'm not allowing for 6 feet distance. I am in a 10×10 room with 14 people. I was better waiting in my dam truck! This is unnecessary exposure And this is pure bs! Customer service? Wouldn't even give you 1 star if I didn't have to read more

I would like to take a minute and recognize Tanessa . This morning I had an appointment with my regular blood work and I also had a large order to add from another physician. Tanessa was very professional and courteous and went over and beyond and added them all manually just to have her computer crash when she had finished. Never lost her composure and apologized and re-entered. A true professional and Quest is lucky to have her representing them. read more

My husband and I love Quest. We've used it at several locations in FL. This is our favorite. Easy to make appointment and staff are usually very friendly and experienced. One additional plus is u get your results ASAP on the app. I can see my results and compare this year's cholesterol to last years. read more

The Quest Diagnostics office, located in Crestview, Florida, is the best one I've ever visited. The appointment process is easy and efficient. Once you arrive, the check-in procedure is the same: simple. All of their staff are friendly and professional. Their ability to draw blood with minimal discomfort is amazing. I highly recommend them for any blood draw labs you require. read more