They have horrible communication. The front desk peeps are some of the rudest unfriendly workers I…read morehave encountered plus they seem to be clueless. Dr. Shute was good at first but now all he does is refer you for testing(which you will have to call to get results or they will tell you the results are in the portal)

I have to take the time to recommend Dr. David Dozer who has offices in Gulf Breeze Florida and…read morealso in Pensacola, Florida. Dr. Dozer is a specialist in Gastroenterology. I recently had some health issues and made an appointment for a consultation. He is kindest doctor I think I have ever met. His professional bedside manner and his ability to immediately put me at ease made such a huge difference in how I felt. I had a colonoscopy yesterday and having him do the procedure was such a blessing. What a nice man he is! I highly recommend Dr. Dozer. I will tell any of my neighbors and my friends that if they need a doctor who specializes in gastroenterology he is the doctor to see. Thank you Dr.Dozer for your warmth, kindness and professionalism. You are the best!!

Appointment times seem to be a suggestion rather than a serious commitment for procedures.read more

Professional and caring. Very clean facility and did not wait long. Dr. Lamb actually listened to…read moreme and took the time to talk. Definitely recommend.

I almost didn't come here because of some of the reviews, and I am so glad I didn't listen to them…read more I truly have no idea why anyone would write something negative about this place. From the moment I walked in, I felt completely cared for. I have never been to an endoscopy center that goes above and beyond the way this one does. They put a movie on for me while I was getting my fluids, constantly reassured me, and explained everything in detail multiple times so I felt comfortable and informed. In the procedure room, they even played music for me. When I was scared to go under, they held my hand and gently rubbed my head to comfort me. That meant more to me than I can explain. After the procedure, they hand-fed me a drink, checked on me, and even gave me a hug before I left. I honestly want to cry thinking about how much care and compassion I was shown. Dr. Richard R. Dobhan and his staff are truly amazing. I felt safe, supported, and genuinely cared about the entire time.

I called to set up an appointment for pre procedural consultation. Seems the only way to set an…read moreappointment is through the automated voice response system. I don't believe that quality professional health care begins with an impersonal robotic voice. I did ask to speak to a live personal agent, but the phone just rings and rings and rings. This does not speak well for the type of care I expect from healthcare professionals.

Absolutely horrible customer service. My wife is coming to this clinic off a referral at a younger…read moreage and was super anxious about the visit to begin with. Instead of having prescriptions filled at the appropriate time following her initial consult, they said they sent it to the pharmacy, but nothing was ever received by the pharmacist. When asked again to send the prescriptions, they sent 1 of 2 to the pharmacist. It took them until less than a week before the procedure to send only 1 of the 2 necessary prep medications to the pharmacist and, as of the time writing this, we're still having issues getting the other medication less than a day ahead of the procedure. Highly, highly recommend a different clinic if possible.

I had a colonoscopy and endoscopy. People kept coming in nurses and staff quite a bit checking on…read moreme making sure I was OK before the procedure after the procedure. They are considerate and kind and professional.

I was sent to Gastroenterology due to elevated liver enzymes. My family doctor ‍ made the referral…read moreto this clinic. When I was given an appointment I was never told that my appointment was with "Susan," who is apparently Dr. Rusynyk's NP. This really disappointed me because I feel I should have been told who I was going to see. I quickly learned that at THIS clinic, you must submit to an upper endoscopy and a colonoscopy before you are granted the privilege of an office visit with the actual Gastroenterologist. Right away, I let them know this made me uncomfortable. I have a gene for a genetic liver condition and these tests were not part of a work up for this condition that I am familiar with - my son has the worst form of the gene and has the disease. I have cared for him with many gastros over his sixteen years. He has never been scoped- up or down. They scheduled the scopes for me anyway and when they called a week out to "remind" me I canceled them. At this point I shared it was important for me as an individual to meet my physician in a clinical setting where I feel safe before undergoing a procedure at the hospital. I explained that I have PTSD from an active shooter situation at a hospital and was very forthright that I did not want to waste the doctor's time or procedure space by getting panicked right before the procedure because I do not know my doctor. The gals that work reception were very impatient with me. They insisted that they just could not accommodate my needs and it just wasn't done. Finally, they booked me an office visit with the doctor- for over six months away. My scopes however, could have been done with only a two week wait time. ‍ I took that appointment. A couple weeks later I called in and said I was have RUQ pain and asked for advice. I was given an appointment for the next week with Susan the NP. The next day I ended up going to the ER and found out my liver enzymes were up again. The following day, a receptionist from this clinic calls and tells me Susan is unwilling to see me because I won't have the scopes. Even though I've just been to ER. Even though my liver function is not great AGAIN. I'm told my appointment is canceled. Move forward to the week of the canceled appointment: I get a phone call reminder I have to come in to see Susan. I tell them my appoint was canceled. I start to wonder wth is going on over there. They tell me it was never canceled. The receptionist was very rude to me. I feel very confused and unsure if I can trust this clinic at this point. So, I end up changing Gastroenterologists and have to drive over an hour away to see someone else. I feel small accommodations for PTSD and mental health should be routine in medical offices. I started feeling very gaslighted by this office and that is very unprofessional. My expectation to meet my physician in an office setting prior to a procedure is not a lot to ask. Furthermore, if a patient needs an endoscopy and colonoscopy the patient should be told why these tests are needed for their specific case. Not a blanket, "that is what everyone gets. That is how he does it".

Dr.Rusynyk is the most professional, kind and caring Doctor. He took time to go over every worry…read moreand issue I had, explaining every little detail so I understood. He gave me honest answers and had a great personality. I felt at ease and so comfortable to tell him everything. His staff was very sweet and kind. I left there feeling very positive and knew I was getting the best medical help and that his whole office cared. I highly recommend Dr.Rusynyk!

I have never seen Dr. Denby except for procedures during which he normally seems rushed. Jessica…read moreHarris is very good, knowledgeable and thorough. Staff is usually quite pleasant. I would caution anyone scheduling a routine procedure (such as a colonoscopy) with them. For my last colonoscopy they coded the procedure wrong and even though both my insurance company and hospital said it was wrong they refused to correct it. This resulted in a $1,000.00 bill, I will no longer be using this office for that reason.

Dr Denby is a very kind physician. He is a good doctor who is responsive to your needs and truly…read morecares about you! Tulip

I have never been so frustrated while dealing with a Dr office. I had an endoscopy and was told I…read morewould get a call on the results at the end of the following week. Nearly two weeks later, I still hadn't heard anything and, since I am still having problems, I called. Interestingly, I was told that a call with a message had been left for me the previous day. No missed calls or message, so I am unsure as to how that happens. Anyways, I was told there was no bacteria, only gastritis and a stricture. The stricture had been stretched with a balloon during the procedure so I was told that basically my problem is "only gastritis". I explained to her that I have had it before however I have never had this type of discomfort in my throat and that I do not know what I am to do because I have completely changed my diet and still no relief. She told me to continue to take my prilosec in which I responded that I wasn't even taking prilosec. I explained,again, that I had previously been on prilosec and I seemed to have to problems with it(I had strong tightness in my throat with it). This had previously been explained to the Dr who completed my scope and he told me that I could try Pepcid AC until my results were in. So I re-explained that to her and she told me,again, about how it is "just mild gastritis" and that people tolerate different things. She then said I could try Nexium. I told her I would try anything and so she said she would send the script in. This was around 3pm in the afternoon. I went to pick my script up at 830p the same night and guess what? NO PRESCRIPTION. At this point I am upset but decided to call the office so that I could leave a message for them to get first thing in the morning. The next day(today) comes and I figured I would get a call on my way to class. Nothing. So I call back and I am told the computers went down. Now I understand that problem but what I do not understand is why someone couldn't call me to tell me that my script wasn't sent. I was told that she would call in my script "when she has time". Ok well that is nice. Not sure why I even wasted my time leaving a message last night since clearly you don't have time to address them. I am not happy at all. This is the last time I will deal with this place.

From the owner: What is Gastroenterology?Gastroenterology is a specialty of medicine concerned with the digestive…read moretract, also known as the gastrointestinal tract. This includes organs such as the esophagus, stomach, small intestine, large intestine and biliary system.What is a Gastroenterologist?A gastroenterologist is an internal medicine physician who has received additional specialty training in the field of gastroenterology. Gastroenterologists have extensive training in the diagnosis and treatment of conditions and diseases that affect the digestive tract. Gastroenterologists work alongside primary care physicians to help patients with gastrointestinal diseases achieve the best possible outcomes.At Baptist Medical Group - Gastroenterology, our expert team provides attentive and professional care. Our staff is courteous, dedicated and always working to put you, our patient, first.When it comes to referrals, patient referral contact is initiated the same day it's received to ensure all patients receive the care they need in a timely fashion.

My husband had a 1:15 appointment. Called back to the exam room at 1:30. It is now 2:45 and he…read morestill hasn't been seen by anyone.

Same for my husband...the sad thing about waiting so many hours for his appointment was that we…read moretraveled from out of town to see this Dr. Never again as our time is important also! After three hours after appointment time we just walked out.