I almost didn't come here because of some of the reviews, and I am so glad I didn't listen to them…read more I truly have no idea why anyone would write something negative about this place. From the moment I walked in, I felt completely cared for. I have never been to an endoscopy center that goes above and beyond the way this one does. They put a movie on for me while I was getting my fluids, constantly reassured me, and explained everything in detail multiple times so I felt comfortable and informed. In the procedure room, they even played music for me. When I was scared to go under, they held my hand and gently rubbed my head to comfort me. That meant more to me than I can explain. After the procedure, they hand-fed me a drink, checked on me, and even gave me a hug before I left. I honestly want to cry thinking about how much care and compassion I was shown. Dr. Richard R. Dobhan and his staff are truly amazing. I felt safe, supported, and genuinely cared about the entire time.

I called to set up an appointment for pre procedural consultation. Seems the only way to set an…read moreappointment is through the automated voice response system. I don't believe that quality professional health care begins with an impersonal robotic voice. I did ask to speak to a live personal agent, but the phone just rings and rings and rings. This does not speak well for the type of care I expect from healthcare professionals.

I have to take the time to recommend Dr. David Dozer who has offices in Gulf Breeze Florida and…read morealso in Pensacola, Florida. Dr. Dozer is a specialist in Gastroenterology. I recently had some health issues and made an appointment for a consultation. He is kindest doctor I think I have ever met. His professional bedside manner and his ability to immediately put me at ease made such a huge difference in how I felt. I had a colonoscopy yesterday and having him do the procedure was such a blessing. What a nice man he is! I highly recommend Dr. Dozer. I will tell any of my neighbors and my friends that if they need a doctor who specializes in gastroenterology he is the doctor to see. Thank you Dr.Dozer for your warmth, kindness and professionalism. You are the best!!

They have horrible communication. The front desk peeps are some of the rudest unfriendly workers I…read morehave encountered plus they seem to be clueless. Dr. Shute was good at first but now all he does is refer you for testing(which you will have to call to get results or they will tell you the results are in the portal)

Had a wonderful visit! It was our first time and I had a sore throat. They saw me as quickly as I…read moreneeded to make sure it wasn't strep throat it mono. Thankfully it only ended up being just a bad case of soar throat. The staff was very pleasant and the doctor was very knowledgeable. The nurse was very attentive and kind and if it was the fact I was in so much pain I would have remembered their names to write in this review. Props to the emergency room next door as well. The GPS led us there first and they new exactly where to point us to get to the urgent care. (They call it priority care FYI) Overall a great visit and would recommend if you have something urgent you need looked at. Especially if your doctors appointment is going to be a few days away or longer. They will take care of you and be honest with you. Kudos again for helping us find the cheapest pharmacy to get the antibiotics we needed. 11/10 would get sick again.

What a day! All the doctors in a building to make it easy except they don't talk nor understand…read morethat working people have jobs and can't keep coming back day after day for one thing at a time in a medical building ACTOSS TOWN. The radiology department refused to do my mri of my wrist. They were absolutely rude about it. I was given the paperwork from rheumatology at 2:00. They wanted to call me and make an appointment at at later time bc they were "booked." There was only one person in the waiting room. I was there from 10:30-3:00 for appointments and asked to please get my MRI today so I didn't have to drive back. Rhematology told me to go down there (I was told they could do walk ins), but they refused me when they didn't have to.... There was no one in the office. They just didn't want to take a patient. They figure they make the same hourly wage regardless how they treat people and regardless if they help people. This MCC made prob 5k on my from my insurance today, but they couldn't help me. The lady up front was incredibly rude about it. An older lady, heavy set, with grey long hair and a stormy disposition. When I asked to speak to her manager, she said she was in charge herself. She would email Kaitlyn maze. What a way to treat your patients. Not a place I'll be getting any MRIs done at. My insurance money can go elsewhere. Called and let them know how their employees were treating their patients.

Dr. Nicole Thomas is my husbands hero!! She takes the time to listen to what is going on with him…read more Very understanding and easy to talk to. We could go on and on with praises honestly!

Went here for a GI consult for my sweetheart. From beginning to finish this office was very…read moreprofessional with up to date front office technology and the staff is very good. We arrived to their very pleasant and comfortable office and they were following appropriate Covid protocols. The check-in and paperwork was easy and not cumbersome. I went into the consult with my wife and after vitals and a few questions we had a short wait before we were seen by a nurse practitioner who was very thorough and was a good listener who explored a lot of issues. We were able to pass on the "go to" colonoscopy and settled on CT scans and other diagnostic methods. One none to pick is they gave us sample kits to take home that were not acceptable to our local lab, LabCorp, which resulted in having to get the GI office to call in a new order and making multiple trips to the lab. I would also preferred to have at least a quick conversation with one of the resident GI docs.

Dr.Rusynyk is the most professional, kind and caring Doctor. He took time to go over every worry…read moreand issue I had, explaining every little detail so I understood. He gave me honest answers and had a great personality. I felt at ease and so comfortable to tell him everything. His staff was very sweet and kind. I left there feeling very positive and knew I was getting the best medical help and that his whole office cared. I highly recommend Dr.Rusynyk!

I was sent to Gastroenterology due to elevated liver enzymes. My family doctor ‍ made the referral…read moreto this clinic. When I was given an appointment I was never told that my appointment was with "Susan," who is apparently Dr. Rusynyk's NP. This really disappointed me because I feel I should have been told who I was going to see. I quickly learned that at THIS clinic, you must submit to an upper endoscopy and a colonoscopy before you are granted the privilege of an office visit with the actual Gastroenterologist. Right away, I let them know this made me uncomfortable. I have a gene for a genetic liver condition and these tests were not part of a work up for this condition that I am familiar with - my son has the worst form of the gene and has the disease. I have cared for him with many gastros over his sixteen years. He has never been scoped- up or down. They scheduled the scopes for me anyway and when they called a week out to "remind" me I canceled them. At this point I shared it was important for me as an individual to meet my physician in a clinical setting where I feel safe before undergoing a procedure at the hospital. I explained that I have PTSD from an active shooter situation at a hospital and was very forthright that I did not want to waste the doctor's time or procedure space by getting panicked right before the procedure because I do not know my doctor. The gals that work reception were very impatient with me. They insisted that they just could not accommodate my needs and it just wasn't done. Finally, they booked me an office visit with the doctor- for over six months away. My scopes however, could have been done with only a two week wait time. ‍ I took that appointment. A couple weeks later I called in and said I was have RUQ pain and asked for advice. I was given an appointment for the next week with Susan the NP. The next day I ended up going to the ER and found out my liver enzymes were up again. The following day, a receptionist from this clinic calls and tells me Susan is unwilling to see me because I won't have the scopes. Even though I've just been to ER. Even though my liver function is not great AGAIN. I'm told my appointment is canceled. Move forward to the week of the canceled appointment: I get a phone call reminder I have to come in to see Susan. I tell them my appoint was canceled. I start to wonder wth is going on over there. They tell me it was never canceled. The receptionist was very rude to me. I feel very confused and unsure if I can trust this clinic at this point. So, I end up changing Gastroenterologists and have to drive over an hour away to see someone else. I feel small accommodations for PTSD and mental health should be routine in medical offices. I started feeling very gaslighted by this office and that is very unprofessional. My expectation to meet my physician in an office setting prior to a procedure is not a lot to ask. Furthermore, if a patient needs an endoscopy and colonoscopy the patient should be told why these tests are needed for their specific case. Not a blanket, "that is what everyone gets. That is how he does it".

This review is for Doctor Dewey Torres, a general surgeon…read more I was referred to Dr. Torres by my trusted gastroenterologist for an evaluation to see if my gall bladder needed to be removed. Dr.Torres shares a suite with his Doctor wife. It is in an old building that reeks of mold and urine (???). But I was still open-minded at first and willing to like him, trust him, and respect him - even though I was NOT pleased with the first impression given by his office suite. It seems like a successful surgeon should be able to afford a nice, CLEAN, modern, good-smelling office, not something outdated, dusty/dirty, and malodorous. The wait time was average, paperwork had a few grammatical errors printed on it. No big deal. Then the nurse called me back and when she saw that my husband was coming, she told me that "the Doctor would NOT be pleased". I INSISTED. I was given a paper robe and paper sheet and advised that I would have to undress at some point. This seemed reasonable as I'd never had a gall bladder exam before. Soon, the Dr. came in and introduced himself, and I learned all about how highly regarded he was (through his anecdotes and paper clippings). He seemed nice enough and he did put me and my husband at ease. But when he was ready to do the exam, he asked my husband to leave and wait in his office while I remained in that room with him for the "medical" portion of the appointment. He told me to get completely naked - no panties or bra. The gall bladder lies below your right set of ribs, so I had no idea why I had to take off my panties and bra since they wouldn't be covering that area at all. But my doctor had referred me, SHE liked and trusted him, and the female nurse was remaining in the room. Once naked and lying flat with the robe (open in the front) covering my top and the paper sheet over my bottom. Dr. Torres proceeds to give me a breast exam (despite my protestations that I'd just had a FULL exam though my GYN two weeks ago). It did not follow a typical breast exam procedure, though it didn't seem overtly sexual - just ODD. Next he went down and palpated my pelvic area - only way to really say it - he gave me an external pelvic exam. He even lifted up my sheet, and commented on a tattoo I have in a decidedly private place. I had no clothes on underneath that sheet. He LOOKED at me - and touched the tattoo. Again, nothing overly giving me a feeling of anything inappropriate going on - just the exam itself was odd. But MOST importantly, he NEVER ONCE touched, palpated, or assessed the area of my body where my GALL BLADDER is located. The very REASON for my visit!!! Done looking at and feeling my breasts/pubic area, he had me get dressed and told me to meet him in his office where my husband is waiting. In his office, he then tells me and my husband that there's NO WAY to determine - through any kind of PHYSICAL EXAM - if a gall bladder needs to be removed!!! (WHY DID HE DO ONE THEN?? And WHY, instead of palpating the swollen, sore gall bladder, did he do a breast/pelvic exam. You base it on symptoms (which I'd reported to him LONG before the "exam") and tests (I'd already had done well BEFORE my appointment, and of which - he had received a copy of the results weeks ago). He then tried to schedule an appointment for the surgery but couldn't give me a straight answer as to whether or not I needed it. I declined to make a follow-up appointment.

From the owner: Serving the Pensacola area medical community since 1950.read more

I have never been so frustrated while dealing with a Dr office. I had an endoscopy and was told I…read morewould get a call on the results at the end of the following week. Nearly two weeks later, I still hadn't heard anything and, since I am still having problems, I called. Interestingly, I was told that a call with a message had been left for me the previous day. No missed calls or message, so I am unsure as to how that happens. Anyways, I was told there was no bacteria, only gastritis and a stricture. The stricture had been stretched with a balloon during the procedure so I was told that basically my problem is "only gastritis". I explained to her that I have had it before however I have never had this type of discomfort in my throat and that I do not know what I am to do because I have completely changed my diet and still no relief. She told me to continue to take my prilosec in which I responded that I wasn't even taking prilosec. I explained,again, that I had previously been on prilosec and I seemed to have to problems with it(I had strong tightness in my throat with it). This had previously been explained to the Dr who completed my scope and he told me that I could try Pepcid AC until my results were in. So I re-explained that to her and she told me,again, about how it is "just mild gastritis" and that people tolerate different things. She then said I could try Nexium. I told her I would try anything and so she said she would send the script in. This was around 3pm in the afternoon. I went to pick my script up at 830p the same night and guess what? NO PRESCRIPTION. At this point I am upset but decided to call the office so that I could leave a message for them to get first thing in the morning. The next day(today) comes and I figured I would get a call on my way to class. Nothing. So I call back and I am told the computers went down. Now I understand that problem but what I do not understand is why someone couldn't call me to tell me that my script wasn't sent. I was told that she would call in my script "when she has time". Ok well that is nice. Not sure why I even wasted my time leaving a message last night since clearly you don't have time to address them. I am not happy at all. This is the last time I will deal with this place.

This review is for Doctor Dewey Torres, a general surgeon…read more Painful as this is, here goes: I was referred to Dr. Torres by my trusted gastroenterologist for an evaluation to see if my gall bladder needed to be removed. Dr.Torres shares a suite with his Doctor wife. It is in an old building that reeks of mold and urine (???). But I was still open-minded at first and willing to like him, trust him, and respect him - even though I was NOT pleased with the first impression given by his office suite. It seems like a successful surgeon should be able to afford a nice, CLEAN, modern, good-smelling office, not something outdated, dusty/dirty, and malodorous. FYI, I'm just now writing this review even though my appt. was ~18 months ago because I've been too traumatized to speak about it until now. The wait time was average, paperwork had a few grammatical errors printed on it. No big deal. Then the nurse called me back and when she saw that my husband was coming, she told me that "the Doctor would NOT be pleased". I INSISTED. She said he could come but that the doctor may not approve when he arrived. But I was extremely glad I'd insisted because once back there, I was presented with a rather creepy room. It had an old exam table, and a dingy/dusty atmosphere. I was given a paper robe and paper sheet and advised that I would have to undress at some point. This seemed reasonable as I'd never had a gall bladder exam before. Soon, the Dr. came in and introduced himself, and I learned all about how highly regarded he was (through his anecdotes and paper clippings). He seemed nice enough and he did put me and my husband at ease. But when he was ready to do the exam, he asked my husband to leave and wait in his office while I remained in that room with him for the "medical" portion of the appointment. At that point, I could either refuse and leave, or allow him to complete his exam. I SADLY chose to stay. He told me to get completely naked - no panties or bra. The gall bladder lies below your right set of ribs, so I had no idea why I had to take off my panties and bra since they wouldn't be covering that area at all. But my doctor had referred me, SHE liked and trusted him, and I felt cornered (and like I was over-reacting). Plus, the female nurse was remaining in the room with us (although oddly, she wouldn't meet my eyes). Once naked and lying flat with the robe (open in the front) covering my top and the paper sheet over my bottom. Dr. Torres proceeds to give me a breast exam (despite my protestations that I'd just had a FULL exam though my GYN two weeks ago). It was also a bizarre breast exam, involving full-hand squeezing of each breast (not making the careful, two fingered circles around the nipple, checking for lumps). It wasn't so much an exam as a fondling, even though it didn't seem overtly sexual - just ODD. Next he went down and palpated my pelvic area - only way to really say it - he gave me an external pelvic exam. He even lifted up my sheet, looked at my naked and exposed privates, and commented on a tattoo I have in a decidedly private place on my pubis. He LOOKED at me - and touched the tattoo. It was highly inappropriate and very uncomfortable. But MOST importantly, he NEVER ONCE touched, palpated, or assessed the area of my body where my GALL BLADDER is located. The very REASON for my visit!!! Done looking at and feeling my breasts/pubic area, he had me get dressed and told me to meet him in his office where my husband is waiting, naïve to it all. The nurse STILL won't meet my eyes. In his office, he then tells me and my husband that there's NO WAY to determine - through any kind of PHYSICAL EXAM - if a gall bladder needs to be removed!!! (WHY DID HE DO ONE THEN?? And WHY, instead of palpating the swollen, sore gall bladder, did he "examine - i.e. FONDLE" my breasts/pubis???) You base it on symptoms (which I'd reported to him LONG before the "exam") and tests (I'd already had done well BEFORE my appointment, and of which - he had received a copy of the results weeks ago). He then tried to schedule an appointment for the surgery but couldn't give me a straight answer as to whether or not I needed it. I declined to make a follow-up appointment. His staff had a look about them as I left - like that of a complicit partner in crime who shares the burden of guilty shame for what their rogue boss has done. From the moment I left his office, I began to feel worse and worse about the whole thing. I felt molested, tricked, exposed, used, and violated. This man was not performing medicine. It was more like a molestation. And now that I can finally discuss it without shame crippling me, I am going to see whether or not I can still file a formal complaint with the medical board. If you are a woman (or a man who cares about cleanliness and integrity) - STAY AWAY FROM THIS MAN. "Sorry I didn't listen to my Instincts"- in Pensacola, FL

I have never been so frustrated while dealing with a Dr office. I had an endoscopy and was told I…read morewould get a call on the results at the end of the following week. Nearly two weeks later, I still hadn't heard anything and, since I am still having problems, I called. Interestingly, I was told that a call with a message had been left for me the previous day. No missed calls or message, so I am unsure as to how that happens. Anyways, I was told there was no bacteria, only gastritis and a stricture. The stricture had been stretched with a balloon during the procedure so I was told that basically my problem is "only gastritis". I explained to her that I have had it before however I have never had this type of discomfort in my throat and that I do not know what I am to do because I have completely changed my diet and still no relief. She told me to continue to take my prilosec in which I responded that I wasn't even taking prilosec. I explained,again, that I had previously been on prilosec and I seemed to have to problems with it(I had strong tightness in my throat with it). This had previously been explained to the Dr who completed my scope and he told me that I could try Pepcid AC until my results were in. So I re-explained that to her and she told me,again, about how it is "just mild gastritis" and that people tolerate different things. She then said I could try Nexium. I told her I would try anything and so she said she would send the script in. This was around 3pm in the afternoon. I went to pick my script up at 830p the same night and guess what? NO PRESCRIPTION. At this point I am upset but decided to call the office so that I could leave a message for them to get first thing in the morning. The next day(today) comes and I figured I would get a call on my way to class. Nothing. So I call back and I am told the computers went down. Now I understand that problem but what I do not understand is why someone couldn't call me to tell me that my script wasn't sent. I was told that she would call in my script "when she has time". Ok well that is nice. Not sure why I even wasted my time leaving a message last night since clearly you don't have time to address them. I am not happy at all. This is the last time I will deal with this place.

From the owner: What is Gastroenterology?Gastroenterology is a specialty of medicine concerned with the digestive…read moretract, also known as the gastrointestinal tract. This includes organs such as the esophagus, stomach, small intestine, large intestine and biliary system.What is a Gastroenterologist?A gastroenterologist is an internal medicine physician who has received additional specialty training in the field of gastroenterology. Gastroenterologists have extensive training in the diagnosis and treatment of conditions and diseases that affect the digestive tract. Gastroenterologists work alongside primary care physicians to help patients with gastrointestinal diseases achieve the best possible outcomes.At Baptist Medical Group - Gastroenterology, our expert team provides attentive and professional care. Our staff is courteous, dedicated and always working to put you, our patient, first.When it comes to referrals, patient referral contact is initiated the same day it's received to ensure all patients receive the care they need in a timely fashion.